☎️ Atención al Cliente

¡Hola! Te saludamos del equipo de SetterNow 🚀

Estamos seleccionando asesores para realizar llamadas en frío comercializando portabilidad móvil y fibra óptica para marcas de telecomunicaciones como Entel, Movistar y Claro.

💼 Condiciones:

* Ingresos: 200$/mes + mas comisiones

* Herramientas: Sistema de trabajo provisto por nosotros (sin inversión).

* Pago: Binance.

* Horario: Lunes a sábado, 9:00 a.m. a 5:00 p.m (1 hora de descanso)

💻 Requisitos obligatorios:

* Laptop / PC con buen internet.

* Audífonos con micrófono.

* Respaldo energético (UPS, planta o batería para garantizar tu jornada).

¿Cumples con los requisitos y te interesan las condiciones?

Job Title: Customer Success Specialist (Mandarin Required)

Location: Remote

Job type: Full-time Contractor

Pay Range: $20-25/hour + performance-based commission , targeted $50K-$74K/year

Mandarin Speaking and writing is required for this position

Who We Are:

Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline.

Key Responsibilities:

Customer Support

• Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey.
• Serve as a trusted point of contact for families and deliver professional guidance and assistance.

Student & Family Follow-Up

• Monitor student progress and parent needs, ensuring a positive learning experience.
• Assist with course scheduling, class changes, leave requests, and other academic support services.

Complaint Resolution

• Handle parent feedback and concerns professionally and empathetically.
• Collaborate with internal teams to investigate issues, implement solutions, and maintain strong customer relationships.

Cross-Functional Collaboration

• Document customer feedback and service interactions accurately.
• Partner closely with teaching and operations teams to continuously improve service processes and the overall customer experience.

Work Hours:

• 40 hours per week
  • 5am-1pm or 12pm-8pm PST
• Weekend availability is preferred, and candidates with availability on at least one weekend day will be given priority consideration.

How You can be Qualified:

• Previous experience in customer service, customer success, education support, or similar customer-facing roles is highly desired.
• Fast learner with the ability to understand complex processes, policies, and product details.
• Strong problem-solving skills with the ability to stay calm under pressure and think clearly in urgent situations.
• Excellent communication skills — capable of explaining information simply, professionally, and empathetically.
• Highly organized, detail-oriented, and able to manage multiple tasks in a fast-paced setting.
• Strong sense of ownership toward user experience, always aiming to deliver the best possible outcome for families.
• Tech-savvy and comfortable using multiple communication tools and internal systems.
• Excellent verbal and written communication skills
• Fluency in Mandarin is required; proficiency in English communication is essential.

Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Reporting to the Team Lead, Deal Desk, the Deal Support Coordinator role focuses on transactional deal support and administrative tasks that help our sales team close business efficiently. If you enjoy data accuracy, policy and process, working with systems, and supporting a fast-moving sales environment, this is a great entry point into Sales Operations.

Responsibilities

• Review and verify incoming deals for accuracy; confirm transactions adhere to revenue recognition policies and operational guidelines to close opportunities efficiently and correctly.
• Ensure approvals for non-standard deals have been properly documented, raised to the right approval levels, and resolved within set timeframes.
• Handle contract amendments (e.g., billing address changes, term extensions, product swaps) by preparing required documentation and routing approvals as needed.
• Maintain data integrity in Salesforce CPQ by identifying and correcting quote or contract discrepancies.
• Enter and update deal data points accurately in Salesforce and related systems that drive org-wide KPIs.
• Monitor our internal Slack deal support hotline channel and route requests appropriately.
• Become a subject matter expert for our customer-facing teams by answering transactional questions and supporting their deals input (e.g., quote status, required approvals).
• Consistently meet defined SLAs and service standards to support timely and accurate bookings and resolutions.
• Provide general administrative support to the Deal Desk team.

Experience

• Bachelor’s degree or equivalent experience preferred.
• 1+ year experience in data entry, sales support, customer service, or operations.
• Familiarity with Salesforce, Google Workspace, Microsoft Suite and Adobe tools a plus.
• Strong attention to detail, accuracy, and consistency in work.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Strong communicator in English at a professional level (written and verbal)
• Proactive, collaborative, and eager to learn sales operations processes.

Additional Requirements

• Hours: 8 hours a day Monday - Friday between 8:00am - 8:00pm (Eastern Standard Time - US) - We are flexible on start time as long as you can do 8 hours a day between these times. Please note that interviews will take place between these times as well.
• Candidates must have access to and be willing to use their personal computer or laptop for this role. The device must be a Mac (Apple) product.

Additional Role Details

• This contract position is paid a monthly rate (USD).
• This person must be located in one of the following countries: Argentina; Brazil; Chile; Colombia; Costa Rica.
• Please note that given the nature of the position, this role will not be eligible to participate in company-sponsored benefits.
• The contract is estimated to last 12 months with the potential for extension, though an extension is not guaranteed.

All offers of employment are contingent upon the successful completion of a background check as part of our pre-employment process.

Why You’ll Love Working At Newsela

• Work From Home: We are a fully remote company!
• Make A Difference: No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers!

About Newsela

Newsela is a leading education technology company dedicated to meaningful classroom learning for every student. We deliver integrated, AI-powered solutions designed to unlock student engagement, empower teachers, and drive meaningful learning outcomes. Our suite of products supports knowledge and skill development, writing practice, daily instruction, assessment, and data-informed decision-making across K–12 classrooms. Grounded in learning science research, Newsela’s solutions integrate content, assessment, and analytics to help educators track progress, understand student outcomes, and deliver high-impact instruction that supports every learner.

Job Title: Customer Success Specialist (Mandarin Required)

Location: Remote

Job type: Full-time Contractor

Pay Range: $20-25/hour + performance-based commission , targeted $50K-$74K/year

Mandarin Speaking and writing is required for this position

Who We Are:

Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline.

Key Responsibilities:

Customer Support

• Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey.
• Serve as a trusted point of contact for families and deliver professional guidance and assistance.

Student & Family Follow-Up

• Monitor student progress and parent needs, ensuring a positive learning experience.
• Assist with course scheduling, class changes, leave requests, and other academic support services.

Complaint Resolution

• Handle parent feedback and concerns professionally and empathetically.
• Collaborate with internal teams to investigate issues, implement solutions, and maintain strong customer relationships.

Cross-Functional Collaboration

• Document customer feedback and service interactions accurately.
• Partner closely with teaching and operations teams to continuously improve service processes and the overall customer experience.

Work Hours:

• 40 hours per week
  • 5am-1pm or 12pm-8pm PST
• Weekend availability is preferred, and candidates with availability on at least one weekend day will be given priority consideration.

How You can be Qualified:

• Previous experience in customer service, customer success, education support, or similar customer-facing roles is highly desired.
• Fast learner with the ability to understand complex processes, policies, and product details.
• Strong problem-solving skills with the ability to stay calm under pressure and think clearly in urgent situations.
• Excellent communication skills — capable of explaining information simply, professionally, and empathetically.
• Highly organized, detail-oriented, and able to manage multiple tasks in a fast-paced setting.
• Strong sense of ownership toward user experience, always aiming to deliver the best possible outcome for families.
• Tech-savvy and comfortable using multiple communication tools and internal systems.
• Excellent verbal and written communication skills
• Fluency in Mandarin is required; proficiency in English communication is essential.

Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Job Title:

Customer Service and Account Support — Remote

Location:

Remote — worldwide; US business hours

Salary Range:

USD 2,000–2,500 per month

Work Schedule:

US business hours

Contractor Note:

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.

About the Role:

Sagan connects experienced customer service and account support with US-based businesses. Your experience will be matched to relevant client opportunities, with specific responsibilities confirmed during the selection process.

Position Overview:

Give customers clear, reliable support while keeping accurate records and following issues through to resolution.

You do not need to cover every specialty. Tell us which responsibilities you have owned and where you are strongest.

Key Responsibilities:

• Respond to customer questions through the assigned communication channels.

• Record requests, actions and next steps accurately.

• Resolve routine issues within the agreed process and escalate when needed.

• Follow up on open cases and coordinate with the relevant internal team.

Qualifications:

• 2+ years of relevant professional experience.

• Clear written and spoken English and careful attention to detail.

• Practical experience with help desk, CRM, customer communication and knowledge-base tools.

• Examples of work you have personally handled in your selected specialty.

• Availability for US business hours and an independent contractor engagement.

Nice-to-Haves:

Experience supporting US-based clients or teams and familiarity with the industry you would support. These are preferences, not requirements for every opportunity.

Resume Submission Guidelines:

Please submit your resume in English as a text-based PDF. Highlight your responsibilities, tools and relevant experience.

How to Apply:

Complete the Sagan application form linked with this posting.

Consejero/a de Beneficios bilingüe (español/inglés) – remoto, por contrato.

micro1 busca profesionales bilingües con experiencia en beneficios (seguros de salud, Medicare/Medicaid, beneficios laborales o programas sociales) para proyectos remotos y flexibles: revisar y redactar respuestas, evaluar escenarios de orientación sobre beneficios y aportar criterio experto en español e inglés.

Requisitos:

- Español e inglés fluidos (escrito)

- Experiencia en asesoría o administración de beneficios

- Trabajo 100% remoto, horario flexible, pago por hora

Aplicá en el enlace (proceso de micro1, entrevista con IA).

Divulgación: publicado por un Micro1 Partner; el enlace incluye un código de referido.

Job Title: Bilingual Customer Support & Admin Assistant
Location: Remote, Latin America
Salary Range: 800 - 1000 USD/month (depending on experience and qualifications)
Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM (CST/PST)
NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.

About the Company:
Sagan represents growing US-based businesses across a variety of industries, supporting their operations through skilled remote professionals in customer support, administration, operations, marketing, and recruiting. These businesses value strong communication, reliable systems, and long-term team support to help scale their day-to-day operations efficiently.

Position Overview:
We're looking for a reliable, Bilingual Customer Support & Admin Assistant fluent in both English and Spanish to support day-to-day operations. This is a remote admin and customer support role, ideal for someone coming from a BPO or call center background who wants to transition to a stable work-from-home setup with a consistent schedule.

Key Responsibilities:
Customer Support:
- Handle incoming calls and respond to inquiries from English and Spanish-speaking customers during business hours.
- Provide friendly, professional support in the customer’s preferred language and escalate issues when needed.
- Maintain accurate records of interactions and follow-ups.

Administrative Support:
- Manage and update schedules, records, and internal trackers.
- Coordinate logistics and provide scheduling support.
- Process basic invoices and track expenses using provided templates.

Recruitment Coordination (Checklist-Based):
- Post job ads on platforms such as Indeed, CareerPlug, and Craigslist using provided templates.
- Conduct brief initial phone screens using structured scripts and scorecards.
- Log applicant information and endorse qualified candidates to the hiring lead.

Qualifications:
- Fluent in both English and Spanish, written and spoken.
- At least 1 year of experience in a BPO, call center, or customer service role.
- Comfortable handling phone calls professionally and confidently in both languages.
- Organized and reliable with good attention to detail.
- Able to follow structured processes and checklists independently.
- Stable internet connection and a quiet work setup at home.
- Available to work US business hours (CST/PST).

Nice-to-Haves:
- Experience with scheduling tools, CRMs, or admin software.
- Familiarity with Google Workspace (Docs, Sheets, Calendar).
- Background supporting service-based businesses, education, events, or community-focused organizations.

Resume Submission Guidelines:
Submit your complete resume in English through the linked Sagan application form.

How to Apply:
Complete the linked Sagan application form. Describe your relevant experience, tools and expected monthly compensation in USD.

Job Title: Client Service Associate
Location: Remote, Latin America
Salary Range: Up to 1200 USD/month
Work Schedule: Monday to Friday, 08:00 AM - 05:00 PM (EST)
NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and U.S.-based businesses, connecting candidates from regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.

Position Overview:
We are seeking a dedicated and personable Customer Service Associate to join our team. The Client Services Associate (CSA) processes inbound customer service requests and inquiries via phone, e-mail, and Internet portals. The CSA is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company provided services as well as communicating effectively with team members within the customer operational department.

Essential Duties & Key Responsibilities:
- Provide timely and accurate information to inbound customer service requests.
- Respond promptly and professionally to incoming phone calls, E-mails, and other web-based systems.
- Process customer service requests according to established department policies and procedures.
- Provide timely feedback to the company regarding service failures or customer concerns.
- Schedule services with service partners; Enter and update service requests and orders into designated internal work order system and/or portals.
- Follow up throughout the life of existing tickets and keep the customers informed about ticket status.
- Determine problems that demand immediate promotion to direct supervisor.
- Support strategic ongoing initiatives communicated by the direct supervisor.
- Respond proactively to customer inquiries and concerns.
- Resolve invoice questions and investigate payment issues with vendors; assist manager with preparing the customer bills each month.
- Verify data points and update the system as needed.
- Project management as needed, including sustainability reporting, optimizing services, finding cost savings, weekly status updates, communicating policy updates that are relevant to customers, etc.
- Performs other duties as assigned or apparent.

Experience & Qualifications:
- High School Diploma required.
- Bachelor’s degree preferred.
- Two (2)+ years of experience in customer service roles.
- Experience in entering a high volume of transactions quickly and accurately with great attention to detail.
- Proficiency with Microsoft Office and Excel.
- Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
- Exceptional interpersonal skills, with the ability to interface effectively with stakeholders at all levels of the organization.
- Strong customer service orientation with the ability to handle inquiries and requests efficiently and professionally.
- A proactive, can-do attitude with a willingness to take ownership of tasks and drive them to completion.
- Strong problem solving and critical thinking skills.
- Ability to work effectively and independently with minimal supervision, while also being a team player who thrives in a collaborative environment.
- Discretion and trustworthiness in handling sensitive information and supporting high-level strategic initiatives.
- Ability to work evenings, weekends and holidays as required.

Resume Submission Guidelines:
Submit your complete resume in English through the linked Sagan application form.

How to Apply:
Complete the linked Sagan application form. Describe your relevant experience, tools and expected monthly compensation in USD.

Executive & Personal Assistant - C-suite Support (Ea to Cdao)

World Business Lenders, LLC

World Business Lenders (WBL) provides general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium sized businesses throughout the United States that lack access to traditional funding. WBL services its loan portfolio and loan portfolios for third parties, specializing in the management of non-performing loan pools and REO.- WBL is a U.S.based company that proudly embraces a fully remote workforce.- This opportunity is a Contract/Consultancy position with the flexibility of remote work.- Your typical working hours will be from 9:00 AM to 6:00 PM Eastern Time, Monday through Friday, though additional hours may be required depending on operational needs.- Exceptional proficiency in both spoken and written English is essential for this role.

Overview

In this role, you will provide comprehensive executive and operational support to the Chief Data & Analytics Officer (CDAO). In addition to traditional executive assistant responsibilities, you will support reporting workflows, coordinate cross-functional initiatives, and assist in preparing materials for senior leadership.Your responsibilities will include managing calendars, overseeing logistics, handling financial and administrative tasks, and supporting reporting and operational processes. Strong communication skills, attention to detail, and sound judgment are essential as you work closely with both internal and external stakeholders to ensure smooth execution of priorities.

Responsibilities

• Manage and maintain the CDAO’s calendar, including scheduling across multiple time zones-- Coordinate domestic and international travel, including detailed itineraries and logistics
• Prepare presentations and briefing materials (including working with dashboards and reports as needed)
• Support preparation and distribution of recurring reports and performance summaries
• Review reports and dashboards for completeness, consistency, and accuracy prior to distribution
• Help track and organize incoming analytics and reporting requests from stakeholders
• Ensure requests are clearly documented and aligned with business priorities-- Act as a liaison between teams and stakeholders to ensure alignment on priorities, timelines, and deliverables
• Summarize reports and key business updates into clear, concise briefings
• Prepare business cases and updates for leadership reviews and board-level materials
• Identify operational or reporting bottlenecks and escalated issues with recommended mitigation steps
• Assist in tracking documentation and compliance-related deliverables for the team
• Assist in coordinating with vendors, platform providers, and external partners
• Take notes during key meetings and ensure timely follow ups on action items
• Handle expense reporting, invoice processing, and other financial matters
• Facilitate clear communication of directives, timelines, and expectations across stakeholders
• Assist with personal tasks as needed, maintaining a high level of trust and discretion

Requirements

• 5+ years of experience as an Executive Assistant, preferably supporting C-level executives (experience supporting data, technology, or analytics leaders is a plus)
• Bachelor’s degree in Business Administration, Accounting, or a related field (or equivalent experience)
• Exceptional English communication skills, both written and verbal
• Proven experience managing complex calendars and logistics across time zones
• Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment
• Demonstrated ability to handle confidential information with discretion
• Strong proficiency in Microsoft Suite (Word, Excel, PowerPoint), Zoom, and Teams
• Strong Excel or Google Sheets skills required
• Comfortable working with reports, metrics, and structured data
• Experience supporting reporting or operational workflows is a plus
• Ability to summarize information clearly and effectively for senior stakeholders
• Comfortable working independently in a fully remote environment
• Must be sharp, polished, professional, and resourceful
• Impeccable diligence and attention to detail is required
• Must be flexible, adaptable, and responsive to frequent changes in priorities
• Strong problem solving skills, including planning, coordination, and troubleshooting
• Financial and operational literacy, including experience with budgets and expenses
• Proactive mindset with a strong work ethic and high energy level
• Ability to manage multiple projects and meet deadlines consistentlyEvening / weekend "on call" availability required

Benefits

• Competitive USD Salary
• Enjoy Paid Time Off (PTO) after just 6 months of service
• This is a full-time opportunity
• Enjoy the freedom of a completely remote work environment!

Job Opportunity: Customer Service Representative

Location: Remote

Job Type: Full-Time Contractor (40 Hours Per Week) 

Pay Range: $20/hour (Base) + $20/per successful long-term class conversion (Bonus)

About Think Academy:

TAL is a world-leading education and technology enterprise, serving 4.5 million students across the globe. Established in Beijing in 2003, it made history by becoming the first Chinese education institution catering to primary and middle school students to be listed on the New York Stock Exchange (NYSE: TAL) in 2010. https://en.100tal.com/

Think Academy, the international brand of TAL, has established campuses in many countries, including China, the U.K., the U.S.A., Canada, Australia, Singapore, Malaysia and so on.

In addition to the core teaching services, Think Academy is committed to organizing educational events, charity activities, and promoting educational Sustainable Development Goals (SDGs) with UNESCO (TAL has established an strategic partnership with UNESCO since 2019). https://www.thinkacademy.ca/

About the Role:

The Student Advisor, functioning as a Customer Service Representative, is a remote, contract role that requires fluency in both English and Mandarin.

This position involves providing course consultations to potential customers, proactive outreach to user leads, and offering excellent customer service to our existing clientele. The Student Advisor will be an essential part of our team, helping us continue to provide high-quality educational services and support to our community of learners.

Job Responsibilities:

• Responsible for enrolling trial courses for clients, setting up new classes in the system, managing student transfers between classes, processing student refunds, and handling the mailing of course materials.
• Recommend suitable classes based on students' learning progress to ensure the smooth delivery of educational services.
• Assist teaching staff with additional tasks as needed, such as gathering student feedback, coordinating teacher schedules, and participating in course quality assessments.

Job Qualifications:

• Bachelor's degree or above, has strong interest in Education-related fields.
• Quick to learn and master the basic knowledge required for work, with a strong sense of customer service.
• Strong sense of responsibility, meticulous in work, with good communication and problem-solving skills.
• 1–3 years of experience in the education-related customer service field is a plus, but not required.
• Bilingual proficiency in both English and Mandarin is Required. 

Working hours reference:

• Eastern Time‌: Wednesday to Sunday 2PM-10PM

The successful candidate will be a proactive, customer-focused individual who can comfortably interact with diverse users and deliver exceptional customer service.

Think Academy's Commitment to DEI

Think Academy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Diversity, Equity, and Inclusion (DEI) are fundamental values at Think Academy. We believe that a diverse workforce brings different perspectives and ideas, fostering creativity and innovation. Our commitment to DEI extends to all aspects of employment, including hiring, advancement, and development opportunities

At Think Academy, we strive to create a workplace where everyone feels valued and included. We are dedicated to providing equal opportunities for employment and advancement, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, or any other protected status.

If you require accommodations to participate in the job application process, please let us know once you have received an update about your application moving forward with the company. We are committed to providing reasonable accommodations to individuals with disabilities throughout the recruitment process.

• Resolver incidencias de hardware, Windows, conectividad y correo electrónico.
• Brindar soporte remoto a los usuarios mediante RustDesk.
• Configurar, mantener y actualizar equipos y software.
• Administrar cuentas, accesos y permisos en Google Workspace.
• Dar soporte a herramientas Adobe (Illustrator, Photoshop y afines).
• Apoyar en la administración y mantenimiento de sitios WordPress y servicios de hosting.
• Documentar soluciones y mantener actualizado el registro de incidencias.

• Requisitos principales

• Experiencia en soporte técnico de Windows.
• Conocimientos básicos de redes y conectividad.
• Manejo de herramientas de acceso remoto.
• Experiencia con Google Workspace.
• Conocimientos de WordPress (actualizaciones, plugins y soporte básico).

⭐ Conocimientos deseables

➕ PHP básico.
➕ MySQL.
➕ cPanel, WPEngine y gestión básica de DNS.

• Perfil que buscamos
• Autónomo y orientado a la solución de problemas.
• Organizado y disciplinado en la documentación de procesos.
• Con buena comunicación para atender usuarios no técnicos.
• Capaz de priorizar y gestionar múltiples solicitudes.

• Envío de hojas de vida:

Por favor, enviar las hojas de vida de sus recomendados a xxxxxxxxxx@xxxxxxx.xxx indicando en el asunto: Técnico de Soporte IT y Web.

Job Title: Bilingual Customer Service Representative - Foundation Repair

Location: Remote. LATAM sourcing focus: Mexico. Eligible LATAM countries: Mexico, Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela.

Compensation: Confirmed during the hiring process.

Work Schedule: US business-hours overlap; exact hours are confirmed during selection.

Contractor Note: Independent contractor position.

Company Overview:

Sagan connects experienced international professionals with US-based businesses.

About the Role:

Handle high-volume phone customer service for a foundation-repair business. Book inspection appointments for sales representatives and coordinate customer needs with dispatch, sales and production teams.

Key Responsibilities:

- Handle inbound and outbound customer calls, typically 80-100 calls per day combined.

- Schedule inspection appointments for sales representatives and manage appointment changes.

- Route calls and coordinate with dispatch, sales and production teams.

- Use multiple computer systems at the same time while maintaining accurate records and clear customer communication.

Qualifications:

- Experience handling 80–100 inbound and outbound calls per day

- Experience scheduling inspection appointments for sales representatives

- Bilingual English and Spanish, with strong spoken English for US customers.

Preferred Experience and Skills:

- Experience routing calls across service teams

- Experience using multiple computer systems simultaneously

Resume Submission Guidelines:

Paste your complete resume in English into the required application text field, with at least 1,000 characters. PDF upload is optional and does not replace the required text paste.

How to Apply:

Click Apply and complete the Sagan application. Highlight the relevant responsibilities and tools you have personally handled. Use the same email if you have applied to Sagan previously.

Job Title: Customer Success Coordinator - Promotional Products

Location: Remote. Eligible countries: Mexico, Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay.

Compensation: Confirmed during the hiring process.

Work Schedule: US business-hours overlap; precise schedule confirmed during hiring.

Contractor Note: Independent contractor position.

Company Overview:

Sagan connects experienced international professionals with US-based businesses.

About the Role:

We are recruiting professionals for Customer Success Coordinator - Promotional Products opportunities based on current sourcing requirements. Final engagement terms are confirmed during hiring.

Position Overview:

Own business-customer requests from first contact through resolution.

Key Responsibilities:

- Own business-customer requests from first contact through resolution.

- Coordinate orders and account support through clear, warm written communication.

- Support apparel, promotional products, printing, embroidery, signage or ecommerce customers.

Qualifications:

- Experience handling customer requests end-to-end for a business (B2B account support, order management, or client services); consultative, not high-volume call center.

- Clear, warm written communication with US business customers.

- Clear English communication for US business collaboration.

Additional Relevant Experience:

- Worked in apparel, promotional products, printing, embroidery, signage, or e-commerce.

Resume Submission Guidelines:

Paste your complete English resume into the Sagan application form, with at least 1,000 characters. PDF upload is optional. Native board applications may require a board account and resume upload.

How to Apply:

Complete the linked role application and highlight the experience listed above. Use the same email if you have applied to Sagan previously.

Job Title: Assessment and Intake Specialist

Location: Remote. Eligible countries: Mexico, Philippines, South Africa, Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay.

Compensation: Confirmed during the hiring process.

Work Schedule: US business-hours overlap.

Contractor Note: Independent contractor position.

Company Overview:

Sagan connects experienced international professionals with US-based businesses.

About the Role:

We are recruiting professionals for Assessment and Intake Specialist opportunities based on current sourcing requirements. Final engagement terms are confirmed during hiring.

Position Overview:

Conduct detailed assessment and intake calls with prospective customers.

Key Responsibilities:

- Conduct detailed assessment and intake calls with prospective customers.

- Document needs, use sound judgment and coordinate referrals and handoffs.

- Maintain careful confidentiality in healthcare, behavioral-health or similar intake work.

Qualifications:

- At least 2 years as Intake Coordinator or similar in healthcare, behavioral health, social services, or patient/customer intake

- Clear English communication for US business collaboration.

Additional Relevant Experience:

- Strong intake documentation, judgment, referrals/hand-offs, and HIPAA-level confidentiality

- Behavioral-health, mental-health, or substance-use intake experience

Resume Submission Guidelines:

Paste your complete English resume into the Sagan application form, with at least 1,000 characters. PDF upload is optional. Native board applications may require a board account and resume upload.

How to Apply:

Complete the linked role application and highlight the experience listed above. Use the same email if you have applied to Sagan previously.

Job Title: Inbound Customer Service and Appointment Setter - Home Services

Location: Remote. Eligible countries: Mexico, Guatemala, Honduras, El Salvador, Nicaragua, Costa Rica, Panama, Colombia, Venezuela, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Paraguay, Brazil, Dominican Republic, Jamaica.

Compensation: Confirmed during the hiring process.

Work Schedule: US business-hours overlap.

Contractor Note: Independent contractor position.

Company Overview:

Sagan connects experienced international professionals with US-based businesses.

About the Role:

We are recruiting professionals for Inbound Customer Service and Appointment Setter - Home Services opportunities based on current sourcing requirements. Final engagement terms are confirmed during hiring.

Position Overview:

Convert inbound home-services inquiries into booked appointments.

Key Responsibilities:

- Convert inbound home-services inquiries into booked appointments.

- Handle first-contact customer conversations professionally by phone.

- Use prior HVAC, plumbing, tree-care or similar experience to support customers.

Qualifications:

- Proven inbound lead conversion to booked appointments

- Previous home-services experience in HVAC, plumbing, tree care, or similar

- Clear English communication for US business collaboration.

Additional Relevant Experience:

- Phone-based customer service as the first point of contact

Resume Submission Guidelines:

Paste your complete English resume into the Sagan application form, with at least 1,000 characters. PDF upload is optional. Native board applications may require a board account and resume upload.

How to Apply:

Complete the linked role application and highlight the experience listed above. Use the same email if you have applied to Sagan previously.

Job Title: Customer Engagement and Sales Associate

Location: Remote. Eligible countries: South Africa, Nigeria, Pakistan, India, Kenya, Ghana, Egypt, Mexico, Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela.

Compensation: Confirmed during the hiring process.

Work Schedule: Monday-Friday, approximately 8:00 AM-5:00 PM US Eastern time.

Contractor Note: Independent contractor position.

Company Overview:

Sagan connects experienced international professionals with US-based businesses.

About the Role:

We are recruiting professionals for Customer Engagement and Sales Associate opportunities based on current sourcing requirements. Final engagement terms are confirmed during hiring.

Position Overview:

Handle customer conversations, explain options and respond to objections in clear spoken English.

Key Responsibilities:

- Handle customer conversations, explain options and respond to objections in clear spoken English.

- Close phone sales or book appointments and confirm next steps.

- Record follow-ups and handoffs in CRM and calling systems.

Qualifications:

- 3+ years combined customer service and phone sales experience, with a proven track record closing deals or setting appointments over the phone.

- Strong, clear spoken English suitable for live US customer calls, including explaining options, handling objections, and confirming next steps.

- Clear English communication for US business collaboration.

Additional Relevant Experience:

- Experience supporting US-based customers or companies (home services / roofing / similar a plus).

- Comfortable with VoIP and CRM workflows (Dialpad, Acculynx, Podium or similar) for logging follow-ups and handoffs.

- Available full-time Mon–Fri roughly 8:00 AM – 5:00 PM US Eastern for inbound + outbound closer / A/R work.

Resume Submission Guidelines:

Paste your complete English resume into the Sagan application form, with at least 1,000 characters. PDF upload is optional. Native board applications may require a board account and resume upload.

How to Apply:

Complete the linked role application and highlight the experience listed above. Use the same email if you have applied to Sagan previously.

Your next job could be GOLDEN!

Golden’s Pro-Wash & Windows is hiring a full-time bilingual Virtual Assistant in Latin America, with potential to become Office Manager!

We clean windows, you help keep our customers happy and our schedule organized.

Answer customer calls, texts & emails
Schedule jobs & coordinate with our crews
Follow up on estimates & help book new customers

You’re a great fit if you:
Speak and write fluent English & Spanish
Are friendly, organized & confident on the phone
Have customer service experience
Have reliable internet & a quiet workspace
Can work Houston/Central Time business hours

We’re a family-owned Houston company that puts customer service first—and we’re looking for someone who takes pride in taking care of people.

Pay: $7-$12/ hour depending on experience with potential for $15+

Job Title:

Client Account Coordinators — Software, E-commerce and Agency Experience — Remote

Location:

Remote — worldwide. Candidates in Paraguay are particularly encouraged to apply.

Salary Range:

USD 1,500–2,000 per month across separate tracks. See each track below; these are indicative ranges, with final terms confirmed for the client opportunity.

Work Schedule:

US business hours.

Contractor Note:

INDEPENDENT CONTRACTOR OPPORTUNITIES

Company Overview:

Sagan connects international talent with US-based businesses. We work with professionals across Latin America, the Philippines and other global markets.

About the Role:

We are matching experienced professionals with current and future US client opportunities. This is a focused set of separate tracks, not one person doing every job. Applying does not guarantee an immediate vacancy, interview or placement.

Position Overview:

Choose the industry you have supported in a customer success or account coordination role. Make your actual experience clear in your resume.

Key Responsibilities — Choose One Track:

Customer Success and Account Coordinator — Software and IT Services (USD 1,500–2,000 per month):

Own client follow-up, resolve escalations, coordinate service changes and keep customer records and communication organized.

Customer Success and Account Coordinator — E-commerce (USD 1,500–2,000 per month):

Own client follow-up, resolve escalations, coordinate service changes and keep customer records and communication organized.

Customer Success and Account Coordinator — Marketing and Advertising Agencies (USD 1,500–2,000 per month):

Own client follow-up, resolve escalations, coordinate service changes and keep customer records and communication organized.

Qualifications:

At least two years of relevant professional experience, clear written and spoken English, and availability for US business hours. Track-specific requirements:

- Customer Success and Account Coordinator / Software and IT Services: 2+ years of relevant professional experience. Customer success or account coordination, retention-focused communication and CRM tools. Clear written and spoken English and availability for US business hours.

- Customer Success and Account Coordinator / E-commerce: 2+ years of relevant professional experience. Customer success or account coordination, retention-focused communication and CRM tools. Clear written and spoken English and availability for US business hours.

- Customer Success and Account Coordinator / Marketing and Advertising Agencies: 2+ years of relevant professional experience. Customer success or account coordination, retention-focused communication and CRM tools. Clear written and spoken English and availability for US business hours.

Nice-to-Haves:

Experience supporting US-based clients in the industry shown for your chosen track. Related industry experience will be reviewed individually.

Resume Submission Guidelines:

Submit your resume in English as a text-based PDF. Show the responsibilities you personally owned, your industry experience and the tools you used. If you have already applied to Sagan, use the same email.

How to Apply:

Use the Apply link and choose your strongest track. Complete the matching existing Sagan application form. You do not need to perform all the roles listed, and the tracks do not represent one combined job. Please avoid submitting the same resume repeatedly.

Job Title:

Home Services Booking, Customer Care and Operations — Remote

Location:

Remote — worldwide. Candidates in Nicaragua are particularly encouraged to apply.

Salary Range:

USD 1,500–2,500 per month across separate tracks. See each track below; these are indicative ranges, with final terms confirmed for the client opportunity.

Work Schedule:

US business hours.

Contractor Note:

INDEPENDENT CONTRACTOR OPPORTUNITIES

Company Overview:

Sagan connects international talent with US-based businesses. We work with professionals across Latin America, the Philippines and other global markets.

About the Role:

We are matching experienced professionals with current and future US client opportunities. This is a focused set of separate tracks, not one person doing every job. Applying does not guarantee an immediate vacancy, interview or placement.

Position Overview:

Choose the role that best matches your work experience in home services. Make your actual experience clear in your resume.

Key Responsibilities — Choose One Track:

Customer Support and Booking Specialist — Home Services (USD 2,000–2,500 per month):

Answer customer calls, follow up on inquiries, book appointments and route specialist requests with complete customer notes.

Appointment Setter — Home Services (USD 1,800–2,300 per month):

Handle inbound inquiries and outbound follow-ups, book service appointments accurately and leave complete notes for dispatch.

Operations Coordinator — Home Services (USD 1,500–2,000 per month):

Coordinate service schedules, follow up on estimates, maintain customer records and ensure crews have accurate job information.

Qualifications:

At least two years of relevant professional experience, clear written and spoken English, and availability for US business hours. Track-specific requirements:

- Customer Support and Booking Specialist / Home Services: 2+ years of relevant professional experience. High-volume customer calls, appointment booking and clear English communication. Clear written and spoken English and availability for US business hours.

- Appointment Setter / Home Services: 2+ years of relevant professional experience. Phone-based appointment setting, high-volume booking and CRM or scheduling tools. Clear written and spoken English and availability for US business hours.

- Operations Coordinator / Home Services: 2+ years of relevant professional experience. Operations coordination, scheduling, customer communication and CRM or field-service systems. Clear written and spoken English and availability for US business hours.

Nice-to-Haves:

Experience supporting US-based clients in the industry shown for your chosen track. Related industry experience will be reviewed individually.

Resume Submission Guidelines:

Submit your resume in English as a text-based PDF. Show the responsibilities you personally owned, your industry experience and the tools you used. If you have already applied to Sagan, use the same email.

How to Apply:

Use the Apply link and choose your strongest track. Complete the matching existing Sagan application form. You do not need to perform all the roles listed, and the tracks do not represent one combined job. Please avoid submitting the same resume repeatedly.

To apply, follow the instructions at the bottom. Your subject line must be: "I actually read the instructions."

Junior Client Success Manager · Guidepost
Full-time contractor · Fully remote · US Eastern hours · Reports to the CEO

Most account managers forward emails and read reports out loud on calls. We are not looking for that person.

Our clients are doctors who own cash-pay medical clinics. We are looking for the person they call first: the one who spots the problem before they do, tells them before they ask, and shows up with the fix already moving.

If that sounds like you, keep reading.

Who we are
Our website says it plainly: marketing agencies suck. Most of them earned that reputation. We built Guidepost to be the exception. We are operators who learned marketing, and every campaign, funnel and call ties back to one question: did the clinic make money?
- A US-based growth consultancy for cash-pay medical practices: regenerative medicine, orthopedics, hormone optimization, stem cell therapy.
- Our clients' patients pay out of pocket for treatments that cost thousands. Cheap leads do not cut it. We need people who can pay and actually show up.
- We run Meta and Google ads into webinar and lead-gen funnels built in GoHighLevel.
- We work in pods: small, lean teams that own a group of clients end to end, with a strategist and shared GoHighLevel, design and video support behind them.
- Our team is spread across the US, Latin America, Pakistan, India, the Philippines, Egypt and Kenya, with leadership in Atlanta.
- Monthly client churn is under 1%. You would inherit relationships that work, not a book of angry clients.
Do your homework: guidepostmarketing.com

The job
- You own the relationship. The doctor emails you, Slacks you and gets on calls with you.
- You turn requests into work. Every client ask becomes a ClickUp task the team can act on without a follow-up question, with the why attached. "Build a new landing page" is not a brief. "The heatmap shows people stop scrolling before the CTA, so the CTA moves above the fold" is. When it is something you can build, you build it.
- You narrate the numbers. In two minutes, in plain English: what is working, what is not, and what is next.
- You catch problems first. The client never discovers an issue we have not already told them about.
- You spot the next win. Not a pitch. Arithmetic out loud with the client's own numbers until the next step is obvious.
This is not a messenger seat. You are client-facing first, but you also roll up your sleeves: from day one you build GoHighLevel automations, workflows and landing pages, and you use AI to do it fast. And if all you do on a call is read a report, you are not doing the job.

What a good month looks like
- Every client in your book got a response within one business hour of reaching out and a real answer or a timeline within a day.
- Every client request became a ClickUp task with enough context that nobody had to come back to you to ask what it meant.
- You ran the client calls yourself. The CEO was not on them.
- You built or fixed automations, workflows or pages yourself instead of leaving them in someone else's queue.
- Your pod's daily client updates went out accurate, because you read them before they shipped and corrected the one that was wrong.
- No client surprised anyone with a problem, and no client cancelled without the risk being visible weeks earlier.
- You brought at least one expansion case built on a client's real numbers, or explained why the timing was wrong.

What we need from you
- You live in AI tools, and you want to learn the next one. You use Claude or similar every day, you can show us how, and you pick up new tools fast. This matters more to us than anything on your resume.
- Fluent written and spoken English. Our clients are US doctors. You will write to them and speak with them every day.
- You get your hands dirty. You are comfortable building things yourself, not just asking someone else to.
- You own outcomes. You have handled client relationships and can tell us what you kept, what you lost and why. Haven't owned a client book yet? Tell us honestly, and tell us about the closest thing you've done.
- You bring bad news early, with a plan. You do not wait to be asked.
- You write clearly and fast. If your writing needs a second pass to be understood, this is the wrong seat.
- You can hold a doctor's respect. Calm, direct, prepared, unbothered by pushback.
You do not need to be a GoHighLevel expert on day one. We will teach you our ads and funnel setup, as long as you learn fast and are willing to build. Your core window is 9:00 AM to 5:00 PM US Eastern, camera on for calls. Nobody counts your hours: we measure whether the standards are met.

Not required, but make sure to tell us if you have any of these:
- Healthcare or high-ticket cash-pay client experience
- GoHighLevel, or a similar CRM and automation platform
- Zapier, Make or other automation tools
- Meta Ads Manager
- Briefing builders, designers or media buyers, and getting the work back right the first time

Pay and growth
- Junior Client Success Managers start at $1,500 USD per month, plus a share of the pod's monthly bonus pool.
- Raises follow responsibility, not tenure. More output and more responsibility earn more. Time served does not.
- A 90-day review with the CEO, where we look at the results and set what comes next.
- Find where you are strongest. Some people in this seat grow into leading a pod; others move toward strategy, ads or automation. Both are wins.
- CSM to Strategist. This is a real step people here have been offered.
- Earn more by carrying more. Cover more than one seat in your pod well and you earn more than one seat's share of the bonus.
- Learn a niche most marketers never touch. Doctors as clients, four- and five-figure treatments. People who get good at this are rare, and they get paid like it.
- Room to build, zero micromanagement. See a better way to run things? Say so and run it.
Terms: full-time independent contractor, paid semi-monthly in USD. 20 days of paid time off a year, including six US holidays, approved in advance. Fourteen-day notice, either party. Location flexible, Eastern hours fixed.

How we work
- Reply to clients within 1 business hour, even if it is "got it, looking into it," with a real answer or a timeline within 24. Reply to internal Slack within 10 minutes.
- Decisions live on the ClickUp task or in the client channel. Never in DMs.
- Monday all-hands, 9:00 to 10:30 AM Eastern.

Skunks on the table
Every line is true. If one makes you want to close the tab, that is useful for both of us. If they make you lean in, you are probably who we are looking for.
- This is a fully remote position. If you do not have a quiet, productive place to work from home with reliable power and internet, this is not the right role for you.
- Going quiet is the one thing that does not work here. Missed a deadline? Tell us. Stuck? Say "I hit a wall." Problems get named the same day, in the open.
- No recipe, and the structure keeps moving. We are "building the plane while flying it," and pods, seats and clients change as we grow. The first 2 to 3 weeks are quiet. The people who thrive start digging before anyone asks.
- The CEO is direct. Plain feedback, expected back. He loves being challenged and hates silence.
- Doctors push back, and quality beats volume. Our clients are smart, busy and spending their own money, so you hold your ground with evidence. A cheap lead who cannot afford a $4,000 treatment is not a win. Compliance is non-negotiable: no guarantees, no definitive claims.
- You are the last set of eyes. Errors that should have been caught in QA come out of the pod's bonus pool, just as retention and expansion grow it.

Our values
- Give a shit. We act like this is our business, because in a way it is.
- Better before bigger. Scale is earned by delivering undeniable value.
- Sincere candor. Candor is kindness. We speak the hard truth early.
- Move fast. Fix it. We ship fast, but we do not move on until it is fixed.
- Prove it works. If it has not been tested, it is still just an opinion.
- Unimpeachable character. We do not lie, hide or cut corners, especially when it is inconvenient.

How to apply
Still reading? Good. That is the first test. Here is the second: follow these exactly.
- Subject line: "I actually read the instructions."
- A link to your resume as a PDF, named Lastname.Firstname.JuniorCSM.pdf
- Your written answer: "Tell us about a client you lost. What did you see too late, and what would you do differently?"
- A 2-minute Loom, camera on: why you want this role, and one real way you used AI in your work this week.
- Send it all to: andrea+csmwr@guidepostmarketing.com

We are genuinely excited to meet the person who reads this and thinks, "Finally." If you have a question before you apply, put it in your email and we will answer it. We cannot wait to see what you send.

Job Title: Customer Support and Success for Home Services — Remote Talent Pool

Location: Remote — worldwide; candidates in Latin America and the Caribbean are encouraged to apply.

Work Schedule: US business hours; specific schedules are confirmed for each opportunity.

Contractor Note: Independent contractor opportunities.

Salary Range: USD 1,500–2,500 per month across the separate tracks below. Each track has its own indicative range; the final offer depends on the opportunity and experience.

Company Overview:

Sagan connects international talent with US-based businesses. We work with professionals across Latin America, the Philippines and other global markets.

About This Talent Pool:

We are accepting applications for current and future opportunities. This is a specialist talent pool and does not guarantee an immediate vacancy, interview or placement. Each track is a separate opportunity; you are not expected to perform every role listed.

Position Overview:

Build your remote career supporting US home services businesses. Choose the role where your experience is strongest.

Key Responsibilities — Separate Role Tracks:

Customer Support and Booking Specialist (USD 2,000–2,500 per month): Answer customer calls, follow up on inquiries, book appointments and route specialist requests with complete customer notes.

Customer Success and Account Coordinator (USD 1,500–2,000 per month): Own client follow-up, resolve escalations, coordinate service changes and keep customer records and communication organized.

Qualifications:

Clear written and spoken English, availability for US business hours and at least two years of relevant professional experience. Track-specific experience:

– Customer Support and Booking Specialist: 2+ years; High-volume customer calls, appointment booking and clear English communication.

– Customer Success and Account Coordinator: 2+ years; Customer success or account coordination, retention-focused communication and CRM tools.

Nice-to-Haves:

Experience supporting US home services businesses. Explain your actual industry exposure in your resume; related experience will be reviewed for the specific role.

Resume Submission Guidelines:

Submit your resume in English as a text-based PDF. Describe the work you personally owned, the industries you supported and the tools you used. If you have applied to Sagan before, use the same email and upload your latest resume.

How to Apply:

Use the Apply link, choose the role that best fits your experience and complete the matching Sagan application form. Please avoid submitting the same resume repeatedly.

Job Title: Call Booker — Home Services Customer Support — Remote Talent Pool

Location: Remote — worldwide; candidates in Latin America and the Caribbean are encouraged to apply.

Salary Range: USD 2,000–2,500 per month. This is an indicative range for opportunities in this talent pool; compensation depends on the specific match and experience.

Work Schedule: US business hours; exact hours are confirmed for each opportunity.

Contractor Note: Independent contractor opportunities.

Company Overview:

Sagan connects international talent with US-based businesses. We work with professionals across Latin America, the Philippines and other global markets.

About This Talent Pool:

We are inviting applications for current and future opportunities. This posting builds a specialist talent pool and does not guarantee an immediate vacancy, interview or placement.

Position Overview:

Turn customer inquiries into booked home-service appointments. We are building a pool of sales-oriented customer support professionals who can handle inbound calls, follow up quickly and maintain accurate service bookings.

Key Responsibilities:

– Handle inbound customer calls and outbound follow-ups for service inquiries and missed calls.

– Ask clear questions, explain the next steps and book service appointments.

– Keep booking details and customer notes accurate in the CRM.

– Follow established scripts and booking processes while communicating naturally.

– Route specialist requests to the right team and track booking activity and follow-up tasks.

Qualifications:

– 2+ years of relevant professional customer service, sales or appointment-booking experience.

– Clear spoken and written English for direct US customer conversations.

– A record of handling busy phone workflows and following up with leads.

– A quiet workspace, reliable internet and a suitable headset.

– Comfort with CRM tools, feedback and performance metrics.

– Availability to work US business hours as an independent contractor.

Nice-to-Haves:

– Direct experience supporting residential home services, plumbing, HVAC or field-service customers.

– Hands-on use of ServiceTitan or a similar home-services CRM.

– Outbound sales or appointment-setting experience.

Resume Submission Guidelines:

Please submit your resume in English as a text-based PDF. Describe the home-services businesses or clients you supported, the responsibilities you personally handled and the tools you used. If you have applied to Sagan before, use the same email and upload your latest resume.

Apply:

Complete the Sagan application form linked with this posting.

Job Title:

Customer Success and Account Management — Remote

Location:

Remote — worldwide; US business hours

Salary Range:

USD 1,500–2,000 per month

Work Schedule:

US business hours

Contractor Note:

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.

About the Role:

Sagan connects experienced customer success and account management with US-based businesses. Your experience will be matched to relevant client opportunities, with specific responsibilities confirmed during the selection process.

Position Overview:

Support customer relationships through organized onboarding, account follow-up and proactive communication.

You do not need to cover every specialty. Tell us which responsibilities you have owned and where you are strongest.

Key Responsibilities:

• Coordinate onboarding and agreed account milestones.

• Maintain account plans, stakeholder records and next steps.

• Identify customer questions or risks and coordinate appropriate follow-up.

• Prepare account updates and keep commitments visible to the team.

Qualifications:

• 2+ years of relevant professional experience.

• Clear written and spoken English and careful attention to detail.

• Practical experience with customer success, CRM, onboarding and account reporting tools.

• Examples of work you have personally handled in your selected specialty.

• Availability for US business hours and an independent contractor engagement.

Nice-to-Haves:

Experience supporting US-based clients or teams and familiarity with the industry you would support. These are preferences, not requirements for every opportunity.

Resume Submission Guidelines:

Please submit your resume in English as a text-based PDF. Highlight your responsibilities, tools and relevant experience.

How to Apply:

Complete the Sagan application form linked with this posting.

Job Title:

Customer Service and Account Support — Remote

Location:

Remote — worldwide; US business hours

Salary Range:

USD 2,000–2,500 per month

Work Schedule:

US business hours

Contractor Note:

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.

About the Role:

Sagan connects experienced customer service and account support with US-based businesses. Your experience will be matched to relevant client opportunities, with specific responsibilities confirmed during the selection process.

Position Overview:

Give customers clear, reliable support while keeping accurate records and following issues through to resolution.

You do not need to cover every specialty. Tell us which responsibilities you have owned and where you are strongest.

Key Responsibilities:

• Respond to customer questions through the assigned communication channels.

• Record requests, actions and next steps accurately.

• Resolve routine issues within the agreed process and escalate when needed.

• Follow up on open cases and coordinate with the relevant internal team.

Qualifications:

• 2+ years of relevant professional experience.

• Clear written and spoken English and careful attention to detail.

• Practical experience with help desk, CRM, customer communication and knowledge-base tools.

• Examples of work you have personally handled in your selected specialty.

• Availability for US business hours and an independent contractor engagement.

Nice-to-Haves:

Experience supporting US-based clients or teams and familiarity with the industry you would support. These are preferences, not requirements for every opportunity.

Resume Submission Guidelines:

Please submit your resume in English as a text-based PDF. Highlight your responsibilities, tools and relevant experience.

How to Apply:

Complete the Sagan application form linked with this posting.