Remote | Latin America | English & Spanish
Wheatley Creek Services is a family-owned home services company in Grand County, Colorado. We help local residents, second homeowners, and commercial clients care for their properties through cleaning, remodeling, painting, and home watch services.
We’re looking for an organized, friendly, and dependable bilingual assistant to keep our customers informed, our schedules organized, and our team connected.
What You’ll Do
Answer incoming calls, texts, and emails with warmth and professionalism.
Gather information about service requests and guide customers through our next steps.
Schedule assessments and service appointments.
Coordinate scheduling changes with customers and field teams.
Follow up with leads and outstanding quotes.
Keep customer records, job notes, and follow-up tasks accurate and current.
Communicate clearly with English- and Spanish-speaking customers and team members.
Learn our services and explain options, including our Creekside Home Club membership.
Follow documented procedures, flag issues that need management’s attention, and suggest practical improvements.
What We’re Looking For
Excellent spoken and written English and Spanish.
Experience in customer service, administrative support, scheduling, or a similar role.
Confidence handling live phone conversations, including customer concerns.
Strong organization, attention to detail, and consistent follow-through.
Good judgment about what you can resolve independently and when to ask for help.
Comfort learning software and working across multiple systems.
Reliable availability during agreed Mountain Time business hours.
A quiet workspace, dependable internet, a computer, and a quality headset.
Experience with a cleaning, construction, property management, or other home service business is a plus. Familiarity with Jobber, GoHighLevel, and Microsoft 365 is helpful, but we can train the right person.
What It’s Like to Work With Us
We care about showing up, taking pride in our work, treating people well, and getting better together. You’ll work directly with our leadership and field team, with documented processes and training to help you learn how we operate.
We’re looking for someone who wants an ongoing working relationship and takes ownership