Job Title: Customer Service Escalations Specialist
Location: Remote — Latin America
Compensation: USD 1,500–1,800 per month
Schedule: Monday–Friday, 8 AM–5 PM U.S. Eastern
Work type: Full-time
Independent contractor position
About Sagan
Sagan connects international professionals with remote opportunities at U.S. businesses.
About the Role
Resolve complex customer issues by coordinating with internal teams and service partners, documenting actions and following through.
Key Responsibilities
• Own complex customer escalations.
• Troubleshoot service, scheduling and billing issues.
• Coordinate resolution across teams and vendors.
• Maintain accurate records and follow through until closure.
Qualifications
• Strong spoken English for U.S. clients.
• At least two years in customer service, account support, customer operations or service coordination, including ownership of complex or escalated issues through resolution.
• At least one year in remote customer service or operations.
Nice to Have
• Experience with work orders, service scheduling or dispatching, or coordinating with vendors or service partners.
• Billing, invoice or payment issue experience.
• High-volume request handling with accurate documentation.
Resume Submission Guidelines
Provide your full resume in English. You may upload an English PDF and must also complete the required resume text.
How to Apply
Complete the Sagan application and answer the role-specific questions about your experience.