Trabajos remotos de Atención al Cliente

WORK LEVEL' es una empresa líder en el sector de servicios administrativos con más de 10 años de experiencia en el mercado.

Valoramos el talento y el compromiso de nuestros colaboradores, ofreciendo un ambiente de trabajo dinámico y oportunidades de crecimiento profesional.

Ubicación : Ciudad de México.REQUISITOS-Nivel de estudios mínimo : Carrera técnica en electrónica, robótica, sintemas o informática-Disponibilidad para desplazarse dentro de la CDMX (líneas del Metrobús)-Disponibilidad de horario-Licencia de conducir tipo A, vigenteCONOCIMIENTOS-Experiencia mínima de 1 año en equipos electromecánicos-Manejo de Microsoft office, MacBook, Chromebook-Conocimientos en electricidad residencial-Redes y Comunicaciones-En CCTV (deseable)-Elaboración de documentación y manualesACTIVIDADES A REALIZAR -Configuración en redes-Instalación y configuración de Hardware y Software-Movimiento de equipos y cableado-Administración de incidencias-Soporte remoto-Atención de incidencias en campo y oficina-Monitoreo de circuitos cerradosOFRECEMOS.

• Prestaciones de ley-Jornada laboral, de lunes a sábado de 9 a 18 hrs-Sueldo base de 9 a 11 mil, con base a experiencia

Join our great team!Important Contact Center is looking for your talent in Cancún as a Bilingual Customer Service Executive.

Top duties and responsabilities : - Take costumer's calls and provide them with information.- Reply to their queries and and offering our services.

Requirements : - Advancesd or native English profiency.- Currently living in Cancún (we don't do remote hiring).- Availability to work on-site and full time.

Experience in Sales (+1 year) and dealing with customer complaints.- Ability to work with others in a close manner.- Good at multi-tasking and computer skills.

If you are looking for a new job opportunity in a company with a dynamic and innovative enviroment, apply now!

We are looking to hire a Customer Support Agent to help students from LATAM throughout the learning process, answering their questions, relieving their doubts, and solving technical issues.

Please submit all resumes or CV's in English.

What you will do:

• Help students by answering their questions in chat rooms and mail channels;
• Accompany the learning process, communicate with the student guidance team;
• Work with a large amount of information and structure it accordingly.

Requirements:

• Advanced level of English (C1) and Spanish (C1);
• To be customer oriented, enjoy helping people and be able to multitask;
• A general understanding of the IT industry and minimal experience with programming languages such as HTML, CSS, JavaScript, Python;

Nice to have:

• Work experience in a help desk, call center, and/or professions related to customer service.

What we can offer you:

• Schedule 2/2 (Two days of collaboration followed by two days off);
• Payment of 700 USD during 1st month and 800 USD after;
• 100% remote collaboration;
• Fixed schedule of 11 PM - 11 AM Mexico time zone;
• Free access to TripleTen courses to study in the free time;
• Professional development in the international team;
• A comfortable digital office. We use modern digital tools — Slack, Notion, Zoom, Hubspot, HiBob — to make collaborating together seamless;
• Diverse and tight-knit team spread out across the US, Israel, LatAm, and more!
• This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

This position is open to Remote, LATAM Residents and requires full English Fluency as you will be servicing U.S. Markets. Hours are Eastern Standard Time.

Whippy seeks an innovative Customer Success Representative who will act as a strategic advisor, proactively guiding clients to success by offering custom solutions and insightful consulting on the Whippy platform.

⚡ What you'll do

• Be a Solutions Architect - Collaborate with clients to tailor customer solutions using the Whippy platform. Understand and utilize product data to proactively guide clients in optimizing their use of the platform.
• Offer Dedicated Support - Offer specialized support to high-value and enterprise customers through various communication channels, including phone, chat, email, and Zoom.
• Proactive Consultation- Educate clients on Whippy best practices included custom strategies for those under utilizing and over utilizing their packages.
• Value based Upselling - Identify opportunities for clients to upgrade their packages and consult with them to explain the benefits. Understand and articulate the Whippy value proposition, pricing, and basic sales techniques.
• New Industry Support- Work with beta customers in new industries, customizing the Whippy platform to their specific use cases and aiding with customer success stories.
• Product Contributor - Enhance the product based on client interactions, including documenting and detailing new ideas and feature requests.
• Clear Documentation - Contribute to the support center with very clear written documentation & articles.
• Marketing Collaboration - Partner with marketing to develop use case stories and customer success stories, providing our sales team with essential collaterals.

🎯 What we're looking for

• Deep product knowledge and passion for Whippy, with the ability to become a true expert in all aspects of the platform.
• Strong relationship-building skills, with an ability to create meaningful connections with clients.
• Exceptional communication skills, both written and verbal.
• Proficiency in data analysis using tools like Google Sheets, Excel, and data management software.
• Excellent time management and organizational skills.
• At least 2+ years of experience in customer success or a related field, preferably in a SAAS environment.
• Self-starter with the ability to work independently and figure things out autonomously.
• Eagerness to grow within a fast-paced startup environment.
• Be a true product expert. Very passionate about Whippy and understand every inch of the platform.
• Love creating deep relationships with clients. Should be highly engaging and easy to speak with.
• Excellent written and verbal communication skills.
• Very strong at documentation.

🙌 What we offer

• Competitive Pay
• Opportunity to take on significant responsibility and ownership in a highly disruptive product
• Working hands-on with serial entrepreneurs who have created $100M+ valued companies

🌎 Where you'll work

This position is open to Remote, LATAM Residents. The position requires full English Fluency as you will be servicing a U.S. Market

💌 How to apply

Email your resume & cover letter to info@whippy.co

Please use Subject line: Customer Success Rep (LATAM-Linkedin)

What you'll be doing:

• Manage a portfolio of customers with full ownership of onboarding them onto the Remofirst platform by explaining the global employment process, gathering required documentation and data, working with 3rd parties to provide locally compliant documentation, and keeping all parties updated on progress
• Form long-lasting relationships with clients, becoming their trusted advisor on global employment
• Be a global country expert on how employment works in a country for clients (supported by internal knowledge and our network of local experts) and help keep internal resources up to date
• Input into CS team improvements and projects
• Provide feedback on the Remofirst platform from clients to our Product team for consideration for future product roadmap
• Keep up to date with Product releases so you are a platform expert
• Keep clients updated on new Remofirst platform features and enhancements
• Proactively manage any account or service issues relating to Remofirst services, providing action plans to resolve problems quickly and efficiently

What you’ll need:

• 2+ years of experience in Account Management, Customer Support/Customer Success related roles, ideally in a SaaS platform business
• Experience working in global HR, Payroll or Global Mobility

How you’ll work:

• Excellent English is a must.
• Clear communication and strategic thinking, as we’re working with many people from all over the world, it’s important for us to communicate, quickly adapt and relay information in different ways
• Time Management. You will need to be good at structuring your work day and tasks to make sure you accomplish all those things whilst maintaining a work-life balance
• Collaboration: we love to work together with all sorts of different people in all sorts of different places. Everyone’s opinion matters to get the job done.
• Independence and autonomy: as we work, we’re naturally independent. As much as we’re connected, you will also need to use your own initiative to solve problems and get answers; this also means reaching out to us to get help or confirm a solution
• Empathy: you need excellent people skills to connect and motivate yourself and others around you. You will use your empathic abilities to handle all sorts of conversations with multiple audiences
• Motivation: we want our team to be passionate about our mission; we are looking for someone who enjoys the hunt and wants consistently exceeds the quota. Someone who is driven to win will be very successful in the role of a Senior Account Executive. Freedom of work applies not only to our customers but to ourselves

Why work at Remofirst?

• Startup environment. Remofirst is an early-stage start-up. You have a voice and can influence and grow rapidly
• Build & Scale From Scratch. Experience hyper-growth scale and help us build a great team of professionals worldwide that can help us achieve this ambitious vision.
• Work for a Market Leader. Scale a project that counts market-leading companies like Microsoft, Mastercard, and more as happy customers.
• Compensation and perks are great! Competitive compensation. Top-of-the-range work equipment. 100% remote work. PTO regulated by local statutory
• Culture. We lead with respect, kindness, and the right to fail. We value hard yet smart work. Diversity and inclusion are part of our DNA. As we grow and evolve, we welcome your input to help us define our culture further

Importante Holding de la Región Metropolitana, requiere Ejecutiva / o de Call Center para realizar contacto a clientes de la empresa por descuentos adquiridos al ser miembro de club de beneficios.

Inicialmente trabajará de lunes a viernes de 10 : 00 a 19 : 00 hrs y luego tendrá horarios rotativos siempre en horario diurno.

Funciones- Realizar llamado a cartera de cliente asignada, ofreciendo descuentos y beneficios por ser parte de club.- Poder orientar y entregar información respectiva del club.

• Apoyo en la continuidad de tratamiento realizando recordatorios, entregando información de alianzas, cadenas farmacéuticas donde puede encontrar el medicamento, etc.
• Trabajo 100% remoto, con la entrega de herramientas para poder realizar su trabajo.Se Ofrece : - Renta líquida mensual de $550.

000. -Requisitos : - Contar con experiencia en call center de al menos 1 año.- Tener una buena comunicación con cada uno de los clientes, ya que durante el llamado van surgiendo diversas dudas con respecto a club de beneficios.

• Poder aprender e interiorizar la información que entrega la compañía para que, con ello, no entregue información errónea a los clientes.- Enseñanza media completa.

Key Responsibilities

• Provide exceptional technical support and customer onboarding for our clients.
• Consult and guide customers on maximizing the value of the service/software they are purchasing.
• Handle customer inquiries via tickets, calls, and live chat.
• Write, edit, and update knowledge base articles to address knowledge gaps and improve processes.
• Collaborate with team members to enhance customer support procedures and documentation.
• Engage in dynamic, nonrepetitive work that challenges your analytical and problem-solving skills.

Qualifications

• Strong comprehension, analytical, and problem-solving abilities.
• Excellent communication skills, both written and spoken.
• Processoriented, proactive, and a curious learner.
• Familiarity with tools like Slack, CRMs (Zendesk, Helpdesk, Intercom, etc.) is a plus but not mandatory.
• No prior technical support experience necessary if you have transferable digital/technical skills or education (e.g., website building, photo/video editing).

Why Joining

• Steady, LongTerm Work: Enjoy the stability of a company that values long-term relationships with its employees.
• Growth Opportunities: Benefit from compensation growth, career development, and increased responsibilities.
• Comprehensive Training: Participate in a structured onboarding program and ongoing training to enhance your skills.
• Remote Work: Thrive in a 100% remote work environment perfected over 10+ years.
• Dynamic Work: Engage in varied tasks that keep your workday interesting and challenging.
• Supportive Culture: Be part of a growth-minded team that fosters continuous learning and development.

Key Responsibilities

• Sell Topsort's retail media infrastructure or the upcoming new product lines, and work with the sales and product team to achieve sales quota.
• Demonstrate relentless focus and "hunter energy" to win RFPs and deals in a competitive market
• Ability to generate pipeline from industry connections, outbound activities, LinkedIn outreach, or more.
• Take prospects through the buyer journey from discovery to contract negotiation, with a strong understanding of Topsort's products as Topsort is a product-led company with strong technical product features
• Be a subject matter expert: know everything about Topsort's products, and retail media market landscape, and stay on top of the industry trends as you will be speaking with very knowledgeable customers

What we expect from you

• Bachelor's degree or MBA with excellent grades and intellectual rigor
• 4+ years of experience in sales, or background in consulting, and product management, have worked with fast-growing dynamic startups, proven track record of exceeding quota in a customer-facing role.
• Startup hustle and speed: You're able to work hard, move fast, adjust to a dynamic environment, and sell to complex organizations and technical customers
• Ability to learn on the job, learn fast, and have a strong curiosity for the industry and a desire to self-educate to become an expert on auctions, retail media, and marketplace monetization
• Team Player: lone wolf-style sales are from the past, at Topsort, it's about being a sports team that achieves goals together.

What is it like to work at Topsort?

• Silicon Valley to the World: We were born in the pandemic by Stanford and Harvard alum cofounders who offers remote-working options with coworking memberships and (at least) once a year in person offsite gathering. You'll be welcomed by coworkers in 11 countries that all bring a unique perspective to the company from day 1.
• Valued for Your Individuality: From personalized birthday gifts to work anniversaries, and management training program or in-person gatherings or career talks and mentorships, part-time DJs and tik-tok vloggers are also commercial leaders and technical staff at Topsort. We don't take management with a cookie cutter approach - but rather we cherish your quarkes and think it makes us stronger.
• Constant Improvement: The best way to grow is by doing, Topsort team is made of action-driven, intelligent, and curious individuals who are constantly seeking improvements and reinventions that lead to be a better output and never content with the status quo.
• Embrace a Sports Team Mentality: We are all helpful and collaborative internally. You are ultimately surrounded by just different people that are all here to help you get the job done and shine as team.
• Direct and Speedy: We give candid feedback, push each other to set higher goals and produce more impact by always thinking "how do we do this faster and better"
• Employee Stock Option Plan: Because we believe every person who is joining an early stage fast growing startup should be incentivized as the company grows.

Topsort is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Are you ready to apply? Email HR@TOPSORT.COM

Hola! Nos encontramos en la búsqueda de un funcional junior para nuestra mesa de ayuda.Principales Funciones : Brindar soporte técnico y remoto a nuestros usuariosAtender reclamos telefónicosGestionar incidencias generalesImplementar el sistemaRequisitos : Residir en MendozaMayor de +18 añosSecundario completoTécnico en informáticaConocimientos en redes y telecomunicacionesConocimientos en SQL, bases de datos relacionales y no relacionalesUso de Git y GitHubPensamiento críticoAnálisis de datosTrabajo en equipo, responsabilidad y compromisoDisponibilidad para viajar dentro del paísEs deseable, experiencia contable, comercial, si ya has usado algún software de facturación, proyectos web o NodeSi te interesa saber mas sobre nuestra propuesta, esperamos tu mensaje! Súmate a nuestro equipo!

We are looking to hire a motivated English/Spanish-speaking Customer Service Representative who is positive, empathetic, and has a professional attitude toward customers at all times. Someone who is proactive and ensures customer satisfaction, providing professional customer support by email, chat & phone.

This is a big opportunity to market new services to our clients, so we are looking for the right person to build a long-term relationship with. This is a CSR role for a brand, namely a worldwide market leader in connected car technology.

First to join a new department will have opportunities to grow into a team lead role.

This is a Full-Time Remote position working US daytime hours (Mon-Fri).

Benefits:

• Working completely remote
• Location independence
• 15 paid leave days
• Quarterly bonus
• Yearly salary increase policy (based on performance)
• Long-term position with the opportunity to grow in a stable and growing Agency
• You’ll be joining a high-level and fast-paced team, working with exciting businesses and projects

If this sounds interesting to you please proceed with your application.

Kindly be advised that the recruitment process is being managed by Premier Media. For any further details or inquiries, please reach out to the Premier Media recruitment team, as they oversee all our hiring procedures.

Requirements:

• 2+ years of experience in a customer support role
• Fluent English and Spanish speaking and writing skills
• Experience with email, chat & phone support
• Strong verbal and written communication skills along with active listening
• Ability to multi-task, prioritize, and manage time effectively
• Customer focus and adaptability to different personality types

Responsibilities (but are not limited to):

• Communicating with customers through various channels.
• Responding promptly to customer inquiries.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Acknowledging and resolving customer complaints.
• Ensure customer satisfaction and provide professional customer support

We’re looking for a Customer Experience Specialist to continue building a world-class customer experience across more than 10 marketplace channels that Spreetail partners with. We are committed to providing solutions and building relationships with our customers on a day-to-day basis.

How You Will Achieve Success

• Communicate directly with our customers via phone and email.
• Think critically to resolve customer issues and provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Drive innovative and creative solutions to protect revenue.
• Support our customers, our vendors, and our marketplace partners and provide them with a wonderful experience.
• Play a critical role in driving many processes that impact departments across Spreetail by advocating for customer initiatives.

What Experiences Will Help You In This Role

• Critical thinking without losing sight of the details.
• Accepting open feedback and accountability.
• Ability to multitask and prioritize effectively.
• Accuracy in typing.
• Proven track record of effective time management skills.

This is a remote position and requires candidates to have an available work-from-home setup

Desktop/Laptop System Requirements

• 4th generation or higher, at least Intel i3 or equivalent processor;
• at least 4GB RAM;
• Windows 10 and above or MAC OSX operating system
• You are required to provide your own dual monitors
• A strong and stable internet connection (A DSL, cable or fiber wired internet service with 10 Mbps plan or higher for primary connection)

Empresa se encuentra en búsqueda de Asesores de Call Center orientados al cliente para unirse a nuestro equipo con o sin experiencia.

El candidato será responsable de proporcionar un excelente servicio al cliente y resolver las consultas y dudas de manera eficiente y profesional.

Actividades a desempeñar : Atender y gestionar llamadas entrantes de clientes.Proporcionar información precisa y completa sobre productos y servicios.

Mantener un registro detallado de las interacciones con los clientes en el sistema.Resolver consultas, problemas y quejas de los clientes de manera oportuna y efectiva.

Identificar y evaluar las necesidades de los clientes para lograr su satisfacción.Cumplir con los objetivos y métricas de desempeño establecidos.

Requisitos : Excelentes habilidades de comunicación verbal y escrita.Habilidad para resolver problemas y tomar decisiones rápidas.

Actitud positiva y orientada al servicio.conocimientos básicos de informática y manejo de software de gestión de clientes.

Ofrecemos : Ambiente laboral agradable, estabilidad, aprendizaje, oportunidades de crecimiento, salario a convenir. Horario de lunes a viernes, oportunidad de trabajo en remoto y presencial.

Personal interesado aplicar cv a valentinaperfilesadm(arroba)gm ai l p u nto c o m El proceso de selección será presencial.

Importante empresa busca para vinculación inmediata personal con o sin experiencia para desempeñarse en el cargo en cuestión.

Dentro de sus funciones estará el aclarar dudas, atender llamadas entrantes de clientes y proporcionarles información, registrar y actualizar información del cliente en la base de datos según sea necesario.

Se requiere buenas habilidades de comunicación verbal y escrita, capacidad para aprender rápidamente y adaptarse en un entorno de ritmo rápido, orientación al cliente y habilidades para resolver problemas.

Interesados aplicar exclusivamente a carolinacorreaorg g m a il co m con respectivo asunto, capacitación completa proporcionada, ambiente de trabajo dinámico y colaborativo.

Pueden ser estudiantes mayores de edad, oferta solo para Bogotá. Oportunidad de trabajo remoto y presencial.

Job Title: Customer Success and Support Specialist

Position Type: Contract, Full-Time, Remote

Working Hours: US - CST

About Pavago:

Pavago is looking for an experienced Customer Success and Support Specialist for our client, where you will play a pivotal role in ensuring the success of our clients by providing exceptional support and guidance throughout their journey with our products and services. Your responsibilities will include effectively managing customer support requests, conducting product demos, facilitating smooth onboarding experiences, and diligently tracking customer usage and satisfaction metrics. The ideal candidate will possess a deep understanding of healthcare or staffing industry dynamics and demonstrate a proactive approach to addressing customer needs and fostering long-lasting relationships.

Responsibilities:

• Customer Support: Learn the product thoroughly to provide accurate and efficient responses to customer support requests on a daily basis. Monitor support software platforms and communication channels (e.g., Slack) for outstanding customer support tickets. Proactively call and email customers to ensure their support issues are resolved to their satisfaction.
• Demos and Onboarding: Assist with conducting product demos, collaborating with the sales team to showcase features and benefits to potential customers. Participate in onboarding sessions for new customers, guiding them through the setup process and addressing any questions or concerns they may have.
• Customer Engagement and Satisfaction: Follow up with customers to track their usage of the product, gather feedback, and assess satisfaction levels. Initiate renewal conversations with customers nearing the end of their subscription period, aiming to secure renewals and foster long-term relationships.
• Billing and SaaS Metrics: Maintain accurate records of billing data, ensuring invoices are processed correctly and promptly. Track SaaS metrics related to customer usage, satisfaction, and retention, generating monthly revenue reports for analysis and decision-making.

What Makes You A Perfect Candidate:

• People-Oriented and Problem-Solving Skills: Enjoys working with people and assisting them in resolving issues. Fluent in English at a native American English level, ensuring effective communication with customers.
• Proficiency in Excel and Spreadsheets: Possesses advanced skills in Excel and spreadsheets for efficient data management and report generation.
• Familiarity with Software Tools: Knowledgeable in appointment scheduling software, modern CRMs, support ticketing software, and Slack for streamlined operations and enhanced customer support.
• Patient and Friendly: Demonstrates patience and friendliness, fostering positive interactions and relationships with customers.

Requirements and skills:

• Industry Background: Our ideal candidate has a solid tech industry background in customer support and engagement, adept at navigating SaaS complexities and prioritizing customer satisfaction.
• Key Competencies: Their proficiency in English ensures effective communication, while advanced Excel skills facilitate accurate billing and insightful reporting.
• Technical Proficiency: They excel in building strong customer relationships, leveraging software tools like Zoom, Slack, and CRM platforms to enhance support experiences and drive engagement.

What Does a Typical Day Look Like?

A typical day for the Customer Success and Support Specialist begins by checking support software and Slack for outstanding tickets, promptly addressing customer inquiries through calls and emails to ensure satisfaction. They then collaborate with the sales team, participating in product demos. Afterward, they assist newly closed customers in onboarding to our software, providing guidance and support. Finally, they update billing data and generate monthly revenue reports to track performance and inform decision-making.