📌 Rol: E-commerce Customer Support Virtual Assistant

🌎 Ubicación: 100% remoto (Worldwide)

💼 Tipo de Contrato: Independent Contractor | Full-Time (40 hs/semana)

🎓 Formación: No especificado

📋 Descripción General

20four7VA busca un/a Customer Support Virtual Assistant para apoyar a un negocio de retail y e-commerce en crecimiento. El rol será punto clave de contacto con clientes y vendors, resolviendo consultas, issues de órdenes y solicitudes de documentación, con foco en una experiencia de atención clara y profesional.

📋 Responsabilidades Principales

• Atender consultas de clientes vía email y Zendesk (tickets).

• Brindar soporte sobre productos, órdenes, envíos, devoluciones y políticas.

• Gestionar devoluciones, refunds y reshipments con comunicación empática.

• Coordinar con vendors para resolver problemas de órdenes o documentación.

• Proveer documentos (MTRs, invoices, certificates of compliance, delivery slips).

• Recuperar documentación desde Mirakl o contactando vendors.

• Colaborar con equipos internos vía Microsoft Teams.

• Mantener registros precisos y escalar casos complejos cuando sea necesario.

🎯 Requisitos

• Experiencia previa en customer service o soporte e-commerce (preferido).

• Inglés escrito sólido.

• Manejo profesional de reclamos y resolución de problemas.

• Perfil organizado, confiable y orientado al detalle.

• Experiencia con Zendesk, Mirakl u plataformas similares (plus).

🏖️ Beneficios

• Trabajo 100% remoto.

• Horario full-time (lunes a viernes) durante horario laboral EST.

• Oportunidad de trabajar con clientes de mercados desarrollados (US, UK, CA, AU).

🌟 Remote Call Center Agent (LATAM)

$6–$8/hr + Monthly Bonuses Up to $1,000 | Full-Time | CST

Campbell Health Center (Houston, Texas) is hiring a high-performing Call Center Agent to join our remote team.

We are a fast-growing clinic specializing in regenerative medicine and non-surgical pain relief — and our call center is the front line of patient care.

If you are hungry, competitive, disciplined, and an excellent communicator, this is a powerful opportunity to grow your income and career.

If you are slow, passive, or looking for easy work — this role is NOT for you.

🔥 What You’ll Do

This is a high-performance appointment-setting & patient support role (not sales).

• Handle inbound and outbound calls
• Respond to patients via CRM.
• Follow a strict, proven script confidently
• Book appointments and manage scheduling changes
• Route patient questions/concerns to the correct team member
• Keep CRM notes highly accurate
• Follow up proactively — no waiting to be told what to do
• Meet and exceed monthly performance goals

⚡ Requirements

• Near-native English (clear, confident, fast)
• Strong communication skills and a professional phone presence
• Full-time availability, we seek someone who can work on weekends too.
• High energy, self-discipline, and accountability
• Reliable high-speed internet
• Backup power + backup internet (very important)
• Quiet, interruption-free workspace
• Experience with CRM, VOIP, Google Sheets, Slack (preferred)
• A computer that is fast enough and can handle a lot of tabs open and different systems.

If you’ve worked in call centers, appointment setting, or customer service — great.

If not, but you’re hungry, competitive, and a fast learner — also great.

💰 Compensation

• $6–$8 USD/hr depending on experience
• Monthly performance bonuses for the Top 3 agents:
• Earn from $100 up to $1,000+ monthly based on results

Top performers consistently earn significantly more than the base pay.

🚀 Who Thrives in This Role

✔ Fast thinkers and fast movers

✔ Relentless follow-up

✔ Competitive, goal-oriented, driven individuals

✔ People who want to grow income through performance

✔ People who take ownership, not excuses

❌ Who Should NOT Apply

• Those with weak English
• Those who move slow or lack urgency
• Those who can't follow a script
• Those who rely on supervision to stay on track
• Those without stable internet/power

About The Mobile-First Company

Most tools for small businesses weren’t built for real operators.

They were built for employees in offices, not people running a business from their phone.

We’re changing that.

We build mobile-first business software that feels like a consumer app, runs on AI, and spreads like a creator brand.

Our first product, Allô, gives you a second number on your phone, answers missed calls with AI, transcribes everything, and syncs it to your CRM.

Over 20,000 businesses use it every day.

Next up: expenses, invoicing, and more.

We’ve raised +15 million dolars from Base10, Lightspeed, EMBLEM, and 30+ top operators.

Our team is based in Paris, Buenos Aires, Miami.

What will you do

• Own the customer onboarding experience, helping users get value from the product as quickly as possible.
• Be a key human touchpoint for users during onboarding and support situations where automation is not enough.
• Support users with questions, issues, and setup, always with a product-first mindset.
• Turn onboarding and support interactions into clear feedback for product and operations.
• Grow into a highly operational role at the intersection of customers, product, and AI.

What you’ll be working on

• Guiding new users through onboarding via Intercom, answering questions and unblocking issues.
• Managing daily customer conversations, prioritizing requests and resolving them efficiently.
• Tagging and categorizing onboarding and support conversations to understand pain points and gaps.
• Sharing insights with product and tech teams to help reduce future support needs.
• Testing and iterating on onboarding messages, flows, and automations.
• Continuously learning and experimenting with AI tools and operational improvements.

What we’re looking for

• Tech-fluent. You pick up new software in minutes, not hours. You already using AI tools in daily life or personal projects.
• Empathetic & Patient: You genuinely enjoy helping people. You see a frustrated customer as a puzzle to solve, not a nuisance.
• Curious and analytical: you enjoy understanding user problems and improving processes.
• Organize, proactive, you have a bias for action. You don’t need hand holding and can will roll up your sleeves and do whatever it takes to get the job done.
• Start ip ready: You’re excited about being the first in this role. You’re happy to help build the processes, not just follow them.
• Fluent in French and English.

• Bonus points for: Experience with tools like Intercom, Zendesk, HubSpot, or Notion.

What matters to us

• You care about users having a great first experience with the product.
• You see onboarding and support as a way to improve the product, not just answer questions.
• You like fixing problems so they don’t happen again.
• You’re hands-on, proactive, and not afraid to suggest improvements.
• You’re excited to grow fast by taking ownership of real responsibility.
• Collaborative Culture: You’ll work closely with Sales and Product, giving you a 360-degree view of how a tech company operates.
• Growth Path: As the first hire in this department, you have a direct path to Lead Support or Customer Success Manager as the company grows.

What we offer

• Competitive salary (in USD)
• Equity package
• Remote position
• 10-day team retreats abroad
• Laptop and work setup of your choice
• Private health insurance (for US or LATAM hires)
• A tight, ambitious team building something real — fast

About The Mobile-First Company

Most tools for small businesses weren’t built for real operators.

They were built for employees in offices, not people running a business from their phone.

We’re changing that.

We build mobile-first business software that feels like a consumer app, runs on AI, and spreads like a creator brand.

Our first product, Allô, gives you a second number on your phone, answers missed calls with AI, transcribes everything, and syncs it to your CRM.

Over 20,000 businesses use it every day.

Next up: expenses, invoicing, and more.

We’ve raised +15 million dolars from Base10, Lightspeed, EMBLEM, and 30+ top operators.

Our team is based in Paris, Buenos Aires, Miami.

What will you do

• Own the customer onboarding experience, helping users get value from the product as quickly as possible.
• Be a key human touchpoint for users during onboarding and support situations where automation is not enough.
• Support users with questions, issues, and setup, always with a product-first mindset.
• Turn onboarding and support interactions into clear feedback for product and operations.
• Grow into a highly operational role at the intersection of customers, product, and AI.

What you’ll be working on

• Guiding new users through onboarding via Intercom, answering questions and unblocking issues.
• Managing daily customer conversations, prioritizing requests and resolving them efficiently.
• Tagging and categorizing onboarding and support conversations to understand pain points and gaps.
• Sharing insights with product and tech teams to help reduce future support needs.
• Testing and iterating on onboarding messages, flows, and automations.
• Continuously learning and experimenting with AI tools and operational improvements.

What we’re looking for

• Tech-fluent. You pick up new software in minutes, not hours. You already using AI tools in daily life or personal projects.
• Empathetic & Patient: You genuinely enjoy helping people. You see a frustrated customer as a puzzle to solve, not a nuisance.
• Curious and analytical: you enjoy understanding user problems and improving processes.
• Organize, proactive, you have a bias for action. You don’t need hand holding and can will roll up your sleeves and do whatever it takes to get the job done.
• Start ip ready: You’re excited about being the first in this role. You’re happy to help build the processes, not just follow them.
• Fluent in French and English.

• Bonus points for: Experience with tools like Intercom, Zendesk, HubSpot, or Notion.

What matters to us

• You care about users having a great first experience with the product.
• You see onboarding and support as a way to improve the product, not just answer questions.
• You like fixing problems so they don’t happen again.
• You’re hands-on, proactive, and not afraid to suggest improvements.
• You’re excited to grow fast by taking ownership of real responsibility.
• Collaborative Culture: You’ll work closely with Sales and Product, giving you a 360-degree view of how a tech company operates.
• Growth Path: As the first hire in this department, you have a direct path to Lead Support or Customer Success Manager as the company grows.

What we offer

• Competitive salary (in USD)
• Equity package
• Remote position
• 10-day team retreats abroad
• Laptop and work setup of your choice
• Private health insurance (for US or LATAM hires)
• A tight, ambitious team building something real — fast

📌 Rol: Customer Support Specialist

🌎 Ubicación: 100% Remoto (Worldwide)

💼 Tipo de Contrato: Full Time

🎓 Formación: No especificada

📋 Descripción General

Whop busca un/a Customer Support Specialist para brindar soporte a usuarios y creators a través de live chat (Intercom). El rol se enfoca en resolver issues de forma clara y rápida, colaborar con otros equipos cuando sea necesario y mantener altos niveles de satisfacción del cliente en un entorno dinámico.

📋 Responsabilidades Principales

• Ser el primer punto de contacto vía Intercom para usuarios y creators.

• Diagnosticar y resolver problemas con respuestas claras y completas.

• Colaborar con el equipo para casos complejos y escalar cuando corresponda.

• Mantener una experiencia de soporte rápida, efectiva y amigable.

• Participar en reuniones del equipo y proponer mejoras de procesos.

🎯 Requisitos

• Experiencia previa en customer support o rol similar.

• Excelente comunicación escrita y verbal.

• Fuertes habilidades de resolución de problemas y foco en el cliente.

• Capacidad para trabajar en entornos rápidos y manejar múltiples tareas.

• Disponibilidad para turnos rotativos, incluidos fines de semana y noches.

• Plus: familiaridad con Whop, Intercom, Slack y Linear; experiencia en e-commerce.

🏖️ Beneficios

• Salario: USD $48,000 anuales.

• Trabajo 100% remoto.

• Turnos disponibles: 12pm–8pm EST, 4pm–12am EST, 12am–8am EST (fines de semana rotativos).