📌 Rol: Customer Experience Agent

🌎 Ubicación: 100% remoto (LATAM)

💼 Tipo de Contrato: Full time (Independent Contractor)

🎓 Formación: No especificada

📋 Descripción General

Empresa de servicios de plumbing, HVAC y electricidad busca un/a Customer Experience Representative (CXR) para brindar atención excepcional en todos los puntos de contacto con clientes. El rol garantiza una experiencia fluida y consistente, gestionando llamadas, bookings y soporte operativo, en un entorno orientado a métricas y servicio 24/7.

📋 Responsabilidades Principales

• Atender llamadas (dentro de dos rings), usar scripts y gestionar múltiples llamadas en horas pico.

• Brindar servicio empático y profesional a nuevos y actuales clientes.

• Gestionar bookings y datos en Service Titan.

• Contribuir a metas de conversión (80%+), SPP sign-ups y métricas de ventas.

• Apoyar coordinadores, dispatchers y supervisores en KPIs diarios/semanales.

• Responder emails, voicemails y chats como soporte secundario de CX.

• Mantener leads en trackers y completar tareas administrativas diarias.

• Cubrir fines de semana y turnos overnight (pagos por llamada en overnight).

🎯 Requisitos

• Perfil customer-centric y empático.

• Comunicación verbal y escrita sólida en inglés.

• Capacidad para trabajar en entorno rápido y orientado a objetivos.

• Trabajo en equipo y adaptabilidad a cambios de prioridades.

• Manejo de Service Titan (o disposición para aprender).

• Capacidad para vender membresías por teléfono cuando corresponda.

🕒 Horario (EST)

40 horas semanales – 5 días laborales (incluye fines de semana y posibles turnos overnight).

• Schedule 1: Lunes, miércoles, jueves (10am–6pm), sábado (8am–4pm).

• Schedule 2: Miércoles a viernes (10am–6pm), sábado y domingo (4pm–10pm + overnight).

(Horarios flexibles según necesidades del negocio).

💰 Salario

• USD $1,560 / mes

• Overnight pagado por llamada

🏖️ Beneficios

• Trabajo remoto desde LATAM.

• Estabilidad y entorno orientado a crecimiento.

🎙️ Importante Para Aplicar

• Voice o video recording obligatorio (mínimo 30 segundos, en inglés).

🎛️ Technical Operators Wanted!

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Are you the person who friends ask for PC build advice? Do you troubleshoot tech issues for fun? Love tweaking settings until everything runs perfectly?

We're hiring Technical Stream Operators to manage the technical backbone of professional live broadcasts. This is a hands-on role working with streaming software, hardware configurations, and broadcast quality control.

⚠️ IMPORTANT: You work behind the scenes managing technical operations - NOT on camera. This is a technical support and operations role.

🔧 What You'll Actually Do

As a Technical Stream Operator, you'll be the tech expert keeping streams running smoothly:

• Monitor stream quality (bitrate, encoding, resolution, latency)

• Manage broadcasting software and streaming platforms

• Troubleshoot technical issues in real-time during live broadcasts

• Configure and optimize stream settings for different content types

• Handle chat moderation and viewer technical support

• Coordinate with streamers on equipment setup and software configuration

Think of it as being a broadcast engineer meets tech support specialist - you're the problem-solver who keeps everything running flawlessly.

✅ You're a Good Fit If You:

Must Have:

• Male, age 18-30 years old

• Solid understanding of PC hardware components and how they work together

• Comfortable with software troubleshooting and system optimization

• Flexible schedule availability

• Self-motivated - you don't need hand-holding to figure things out

Bonus Points (we'll train you, but these help):

• Experience with OBS, Streamlabs, or other broadcasting software

• Understanding of networking basics (bandwidth, latency, packet loss)

• Knowledge of video codecs, bitrates, and encoding

• Previous tech support or moderation experience

• Built or upgraded your own PC

💻 Your Technical Setup

You'll need a proper workstation capable of running multiple monitoring tools simultaneously:

Required Specs:

• Processor: 6+ cores (Intel i5-10400 / AMD Ryzen 5 1600 or better)

• Graphics Card: GTX 1060 6GB minimum

• RAM: 16GB minimum

• Internet: Stable 100+ Mbps connection

• Headset with microphone for team communication

Why these specs? You'll be monitoring multiple streams, running diagnostics software, and sometimes testing configurations - your PC needs to handle it all without breaking a sweat.

💰 Compensation & Benefits

Salary: $700 - $1000 USD/month

Additional Benefits:

✓ Performance bonuses based on uptime and quality metrics

✓ Paid probation (full pay from day one)

✓ Weekly or bi-weekly payments via bank transfer

✓ Flexible shifts: Morning / Day / Evening / Night

✓ Career progression: Technical Operator → Senior Operator → Technical Lead

✓ Learn industry-standard broadcasting tools and platforms

✓ Work with professional streaming infrastructure

📝 How to Apply

Ready to put your technical skills to work? Send us this information via email:

1. Your name and age

2. Your processor (example: Intel i5-12400 or AMD Ryzen 5 5600X)

3. Your graphics card (example: GTX 1660 Ti or RTX 3060)

4. Your RAM amount (example: 16GB DDR4 3200MHz)

5. Your internet speed (run speedtest.net and share results)

6. Technical experience: Tell us about your PC/tech background (2-3 sentences)

  - Example: "Built my own PC last year, help friends troubleshoot, familiar with OBS from personal streaming"

📌 Rol: E-commerce Customer Support Virtual Assistant

🌎 Ubicación: 100% remoto (Worldwide)

💼 Tipo de Contrato: Independent Contractor | Full-Time (40 hs/semana)

🎓 Formación: No especificado

📋 Descripción General

20four7VA busca un/a Customer Support Virtual Assistant para apoyar a un negocio de retail y e-commerce en crecimiento. El rol será punto clave de contacto con clientes y vendors, resolviendo consultas, issues de órdenes y solicitudes de documentación, con foco en una experiencia de atención clara y profesional.

📋 Responsabilidades Principales

• Atender consultas de clientes vía email y Zendesk (tickets).

• Brindar soporte sobre productos, órdenes, envíos, devoluciones y políticas.

• Gestionar devoluciones, refunds y reshipments con comunicación empática.

• Coordinar con vendors para resolver problemas de órdenes o documentación.

• Proveer documentos (MTRs, invoices, certificates of compliance, delivery slips).

• Recuperar documentación desde Mirakl o contactando vendors.

• Colaborar con equipos internos vía Microsoft Teams.

• Mantener registros precisos y escalar casos complejos cuando sea necesario.

🎯 Requisitos

• Experiencia previa en customer service o soporte e-commerce (preferido).

• Inglés escrito sólido.

• Manejo profesional de reclamos y resolución de problemas.

• Perfil organizado, confiable y orientado al detalle.

• Experiencia con Zendesk, Mirakl u plataformas similares (plus).

🏖️ Beneficios

• Trabajo 100% remoto.

• Horario full-time (lunes a viernes) durante horario laboral EST.

• Oportunidad de trabajar con clientes de mercados desarrollados (US, UK, CA, AU).

🌟 Remote Call Center Agent (LATAM)

$6–$8/hr + Monthly Bonuses Up to $1,000 | Full-Time | CST

Campbell Health Center (Houston, Texas) is hiring a high-performing Call Center Agent to join our remote team.

We are a fast-growing clinic specializing in regenerative medicine and non-surgical pain relief — and our call center is the front line of patient care.

If you are hungry, competitive, disciplined, and an excellent communicator, this is a powerful opportunity to grow your income and career.

If you are slow, passive, or looking for easy work — this role is NOT for you.

🔥 What You’ll Do

This is a high-performance appointment-setting & patient support role (not sales).

• Handle inbound and outbound calls
• Respond to patients via CRM.
• Follow a strict, proven script confidently
• Book appointments and manage scheduling changes
• Route patient questions/concerns to the correct team member
• Keep CRM notes highly accurate
• Follow up proactively — no waiting to be told what to do
• Meet and exceed monthly performance goals

⚡ Requirements

• Near-native English (clear, confident, fast)
• Strong communication skills and a professional phone presence
• Full-time availability, we seek someone who can work on weekends too.
• High energy, self-discipline, and accountability
• Reliable high-speed internet
• Backup power + backup internet (very important)
• Quiet, interruption-free workspace
• Experience with CRM, VOIP, Google Sheets, Slack (preferred)
• A computer that is fast enough and can handle a lot of tabs open and different systems.

If you’ve worked in call centers, appointment setting, or customer service — great.

If not, but you’re hungry, competitive, and a fast learner — also great.

💰 Compensation

• $6–$8 USD/hr depending on experience
• Monthly performance bonuses for the Top 3 agents:
• Earn from $100 up to $1,000+ monthly based on results

Top performers consistently earn significantly more than the base pay.

🚀 Who Thrives in This Role

✔ Fast thinkers and fast movers

✔ Relentless follow-up

✔ Competitive, goal-oriented, driven individuals

✔ People who want to grow income through performance

✔ People who take ownership, not excuses

❌ Who Should NOT Apply

• Those with weak English
• Those who move slow or lack urgency
• Those who can't follow a script
• Those who rely on supervision to stay on track
• Those without stable internet/power

About The Mobile-First Company

Most tools for small businesses weren’t built for real operators.

They were built for employees in offices, not people running a business from their phone.

We’re changing that.

We build mobile-first business software that feels like a consumer app, runs on AI, and spreads like a creator brand.

Our first product, Allô, gives you a second number on your phone, answers missed calls with AI, transcribes everything, and syncs it to your CRM.

Over 20,000 businesses use it every day.

Next up: expenses, invoicing, and more.

We’ve raised +15 million dolars from Base10, Lightspeed, EMBLEM, and 30+ top operators.

Our team is based in Paris, Buenos Aires, Miami.

What will you do

• Own the customer onboarding experience, helping users get value from the product as quickly as possible.
• Be a key human touchpoint for users during onboarding and support situations where automation is not enough.
• Support users with questions, issues, and setup, always with a product-first mindset.
• Turn onboarding and support interactions into clear feedback for product and operations.
• Grow into a highly operational role at the intersection of customers, product, and AI.

What you’ll be working on

• Guiding new users through onboarding via Intercom, answering questions and unblocking issues.
• Managing daily customer conversations, prioritizing requests and resolving them efficiently.
• Tagging and categorizing onboarding and support conversations to understand pain points and gaps.
• Sharing insights with product and tech teams to help reduce future support needs.
• Testing and iterating on onboarding messages, flows, and automations.
• Continuously learning and experimenting with AI tools and operational improvements.

What we’re looking for

• Tech-fluent. You pick up new software in minutes, not hours. You already using AI tools in daily life or personal projects.
• Empathetic & Patient: You genuinely enjoy helping people. You see a frustrated customer as a puzzle to solve, not a nuisance.
• Curious and analytical: you enjoy understanding user problems and improving processes.
• Organize, proactive, you have a bias for action. You don’t need hand holding and can will roll up your sleeves and do whatever it takes to get the job done.
• Start ip ready: You’re excited about being the first in this role. You’re happy to help build the processes, not just follow them.
• Fluent in French and English.

• Bonus points for: Experience with tools like Intercom, Zendesk, HubSpot, or Notion.

What matters to us

• You care about users having a great first experience with the product.
• You see onboarding and support as a way to improve the product, not just answer questions.
• You like fixing problems so they don’t happen again.
• You’re hands-on, proactive, and not afraid to suggest improvements.
• You’re excited to grow fast by taking ownership of real responsibility.
• Collaborative Culture: You’ll work closely with Sales and Product, giving you a 360-degree view of how a tech company operates.
• Growth Path: As the first hire in this department, you have a direct path to Lead Support or Customer Success Manager as the company grows.

What we offer

• Competitive salary (in USD)
• Equity package
• Remote position
• 10-day team retreats abroad
• Laptop and work setup of your choice
• Private health insurance (for US or LATAM hires)
• A tight, ambitious team building something real — fast

About The Mobile-First Company

Most tools for small businesses weren’t built for real operators.

They were built for employees in offices, not people running a business from their phone.

We’re changing that.

We build mobile-first business software that feels like a consumer app, runs on AI, and spreads like a creator brand.

Our first product, Allô, gives you a second number on your phone, answers missed calls with AI, transcribes everything, and syncs it to your CRM.

Over 20,000 businesses use it every day.

Next up: expenses, invoicing, and more.

We’ve raised +15 million dolars from Base10, Lightspeed, EMBLEM, and 30+ top operators.

Our team is based in Paris, Buenos Aires, Miami.

What will you do

• Own the customer onboarding experience, helping users get value from the product as quickly as possible.
• Be a key human touchpoint for users during onboarding and support situations where automation is not enough.
• Support users with questions, issues, and setup, always with a product-first mindset.
• Turn onboarding and support interactions into clear feedback for product and operations.
• Grow into a highly operational role at the intersection of customers, product, and AI.

What you’ll be working on

• Guiding new users through onboarding via Intercom, answering questions and unblocking issues.
• Managing daily customer conversations, prioritizing requests and resolving them efficiently.
• Tagging and categorizing onboarding and support conversations to understand pain points and gaps.
• Sharing insights with product and tech teams to help reduce future support needs.
• Testing and iterating on onboarding messages, flows, and automations.
• Continuously learning and experimenting with AI tools and operational improvements.

What we’re looking for

• Tech-fluent. You pick up new software in minutes, not hours. You already using AI tools in daily life or personal projects.
• Empathetic & Patient: You genuinely enjoy helping people. You see a frustrated customer as a puzzle to solve, not a nuisance.
• Curious and analytical: you enjoy understanding user problems and improving processes.
• Organize, proactive, you have a bias for action. You don’t need hand holding and can will roll up your sleeves and do whatever it takes to get the job done.
• Start ip ready: You’re excited about being the first in this role. You’re happy to help build the processes, not just follow them.
• Fluent in French and English.

• Bonus points for: Experience with tools like Intercom, Zendesk, HubSpot, or Notion.

What matters to us

• You care about users having a great first experience with the product.
• You see onboarding and support as a way to improve the product, not just answer questions.
• You like fixing problems so they don’t happen again.
• You’re hands-on, proactive, and not afraid to suggest improvements.
• You’re excited to grow fast by taking ownership of real responsibility.
• Collaborative Culture: You’ll work closely with Sales and Product, giving you a 360-degree view of how a tech company operates.
• Growth Path: As the first hire in this department, you have a direct path to Lead Support or Customer Success Manager as the company grows.

What we offer

• Competitive salary (in USD)
• Equity package
• Remote position
• 10-day team retreats abroad
• Laptop and work setup of your choice
• Private health insurance (for US or LATAM hires)
• A tight, ambitious team building something real — fast