Trabajos remotos de Atención al Cliente

English speakers welcome — this role requires strong written English. LATAM-wide hire: Colombia, Mexico, Argentina, Peru, Venezuela, Ecuador, etc. are all welcome.

ABOUT ADVANCED.gg

ADVANCED.gg is a fast-growing US DTC supplement brand making energy and focus products for the internet culture community — streamers, content creators, YouTubers, gamers, gym-goers, students, late-night workers, teachers, and anyone who needs to perform under pressure. We ship from Minneapolis and have a strong community across Discord, Instagram, TikTok, and X.

We're hiring our first Customer Support Specialist — a full-time remote contractor based anywhere in Latin America to own customer experience end-to-end.

WHAT YOU'LL DO

• Respond to ~50-80 customer emails and live chats per day in Gorgias
• - Manage Shopify orders: refunds, replacements, lost packages, subscription edits
• - Reply to DMs, comments, and reviews on Instagram, TikTok, X, and Discord
• - Process returns and coordinate with our Minnesota warehouse team
• - Build a macro library in Gorgias and document SOPs in Notion

SCHEDULE

9 AM to 5 PM US Central Time, Monday to Friday + 4 hours Saturday morning. US holidays off plus flexible local holidays.

PAY

$1,000 to $1,200 USD/month (DOE), paid monthly via Wise or Payoneer. $250 equipment stipend. 1 week of paid time off unlocked every 6 months (2 weeks PTO per year).

REQUIREMENTS

• Strong written English (casual, warm, internet-fluent — not corporate)
• - 1+ year of customer support experience for a US/UK/AU brand
• - Reliable internet (25+ Mbps), quiet workspace
• - Past US-timezone work for international clients
• - Independent contractor setup

NICE TO HAVE

• Gorgias, Zendesk, or similar helpdesk
• - Supplement, creator-economy, fitness, or gaming-adjacent brand experience
• - Native Spanish (for US Hispanic + Mexico customer growth)
• - Discord community management

This is the founding CS hire — real growth path to CS lead. Direct work with the founder.

HOW TO APPLY

Email eric@advanced.gg with subject line "ADVANCED CS - [Your Country]" and include answers to these four screening questions. We auto-reject applications that skip them.

1. A customer DMs us on Instagram: "yo this stuff actually works lol my k/d went up but my order said delivered and i didn't get it 😭 wtf do i do." Write your reply.
2. Describe the most difficult customer situation you've personally handled. What was the issue, what did you do, and what was the outcome? (4-6 sentences with specifics.)
3. Our schedule is 9 AM – 5 PM US Central Time, Mon-Fri. What time is that in your country? Have you worked US business hours for a US client before, and for how long?
4. Visit our Instagram (@ADVANCED.gg) and share one thing you'd change about how we respond to comments or DMs.
5. Optional bonus: ¿Hablas español como nativo? Si sí, escribe una respuesta breve a este DM en español: "hola compré las gomitas y ya pasó una semana y nada, me ayudas?"

We manage 185+ furnished rental units across the U.S. on Airbnb, VRBO, Booking.com, Expedia, Marriott, and more. We are a professional, systems-driven operation looking for experienced team members who already know how this industry works and can perform from day one.

This is not a beginner role. If you do not meet every requirement below, do not apply. Applications that do not qualify will be deleted without response.

ROLE DETAILS

[AM / PM] Shift — USA Pacific Time

Full-time: 5 days/week or 6 days/week

Pay: Based on experience. Six-day schedules receive higher compensation.

REQUIREMENTS — YOU MUST MEET ALL OF THESE

4+ years of experience in short-term rental co-hosting, property management, or STR hospitality operations

You must have worked directly in a co-hosting, STR operations, or property management role supporting a portfolio of 50+ units

Hands-on experience with Guesty or Hostaway

Strong written and spoken English

Reliable internet, stable workspace, and full availability during your assigned shift

WHO WE ARE LOOKING FOR

We want someone who is detail-oriented, organized, and hospitality-driven. Someone who takes ownership of problems and solves them without being told to. Someone who can communicate with guests professionally under pressure, think clearly during difficult situations, and treat every interaction like it matters. If you need to be micromanaged, this is not the right fit.

PRIMARY RESPONSIBILITIES

Your main focus is front-end guest communication. This includes messaging and calling guests, managing check-ins and check-outs, coordinating maintenance, communicating with cleaners and handymen, following up on open issues, screening reservations, and supporting channel communications.

SECONDARY RESPONSIBILITIES

You will also assist with backend tasks including claims filing, review removal, responding to reviews, listing creation and updates, and daily task tracking. Guest communication always comes first.

TOOLS WE USE

Guesty, PriceLabs, Enso Connect, Autohost, HelloHost, OpenPhone, Slack, Monday.com

HOW TO APPLY

Reply to this listing with everything below included. Incomplete applications will not be reviewed.

- Your resume and a short message covering your total years in STR, the type of operation you worked for, and roughly how many units you managed or supported.

- Complete two personality assessments. Take both today and do not submit old results. Save your full results page for each and include both:

First: Go to tonyrobbins.com/disc and take the free DISC assessment.

Second: Go to 16personalities.com and take the free personality test.

- A Loom video recorded at loom.com, between 3 and 5 minutes. Cover three things: your STR background and the types of operations you have worked for; walk through one specific difficult guest situation you personally handled and how you resolved it; and explain why you are applying to this role. Do not read from a script.

- Your written responses to the scenarios below. Take your time. This should take 20 to 30 minutes.

Scenario A: It is 11:30 PM. A guest sends this message: "The AC isn't working and it's 85 degrees in here. We have a baby. This is unacceptable. I want a full refund and I'm leaving a 1-star review." Your maintenance contact is not responding. The next available technician cannot come until 9 AM. Write the exact message you send to the guest right now. Write the exact message you send to the maintenance contact. Write what you log in the daily report. Then in 2 to 3 sentences, explain why you responded to the guest the way you did.

Scenario B: It is 8:30 AM at the start of your shift. You open your task board and see four things. One: a guest checking in today at 3 PM is requesting early check-in at noon and the unit is not cleaned yet. Two: a guest who checked out this morning left a complaint about a broken shower head. Three: a review from 3 days ago has not been responded to. Four: a new reservation just came in flagged by Autohost for review. List these in the order you would handle them and explain why.

Scenario C: A guest checks out and leaves a 3-star review that says: "Good location but the team was slow to respond." You personally replied to every message within 15 minutes during their stay. Write the public response you would post.

Qualified applicants will be contacted for an interview. All new hires begin with a one-month paid trial period.

📌 Rol: Customer Service Manager

🌎 Ubicación: 100% remoto (Worldwide)

💼 Tipo de Contrato: Tiempo completo

📋 Descripción General

Buscan un/a Customer Service Manager para liderar el equipo de atención al cliente, asegurando un servicio eficiente y de alta calidad. El rol se enfoca en mejorar procesos, gestionar el equipo y mantener relaciones sólidas con clientes. También actúa como enlace entre customer service y otros equipos internos.

📋 Responsabilidades Principales

• Liderar y gestionar el equipo de customer service.

• Capacitar y desarrollar a los miembros del equipo.

• Resolver casos complejos como punto de escalación.

• Analizar feedback y métricas para mejoras.

• Coordinar con equipos internos (sales, marketing, etc.).

• Optimizar procesos y workflows.

• Reportar performance y satisfacción del cliente.

🎯 Requisitos

• +5 años en customer service (+2 en liderazgo).

• Experiencia gestionando equipos.

• Excelentes habilidades de comunicación.

• Resolución de problemas y manejo de conflictos.

• Experiencia con CRM y plataformas de soporte.

• Inglés fluido.

🏖️ Beneficios

• Trabajo remoto global.

• Entorno dinámico y colaborativo.

• Oportunidades de crecimiento.

• Participación en equipos internacionales.

📌 Rol: Customer Service Representative

🌎 Ubicación: 100% remoto

💼 Tipo de Contrato: Part-time

📋 Descripción General

Rise25 busca un/a Customer Service Representative para gestionar comunicaciones con clientes y apoyar al equipo en la producción de podcasts B2B. El rol es clave para mantener relaciones con clientes, responder emails rápidamente y asegurar un servicio de alta calidad. Se requiere un perfil autónomo, detallista y orientado al soporte.

📋 Responsabilidades Principales

• Responder y gestionar emails de clientes

• Administrar tickets de soporte

• Coordinar citas mediante Google Calendar

• Organizar documentos en Google Drive

• Crear y mantener spreadsheets

• Participar en reuniones del equipo

• Apoyar al equipo de producción cuando sea necesario

🎯 Requisitos

• +3 años en customer service, QA o roles similares

• Inglés avanzado (escrito y oral)

• Excelente comunicación y rapidez de respuesta

• Perfil organizado, detallista y confiable

• Capacidad de trabajo autónomo

• Conexión a internet confiable

• Experiencia con ClickUp, Slack (plus)

• Disponibilidad en horario de EE.UU.

🏖️ Beneficios

• Trabajo remoto y flexible

• Cultura colaborativa global

• Club de libros y masterclass mensual

• Reuniones de equipo mensuales

• Programa de mentoring interno

📌 Rol: After-Hours Virtual Front Desk / Customer Support Assistant

🌎 Ubicación: 100% remoto (Worldwide)

💼 Tipo de Contrato: Part-time / Independent Contractor

📋 Descripción General

20four7VA busca un/a asistente virtual para cubrir atención fuera de horario en una empresa de limpieza comercial. El rol se enfoca en atender llamadas entrantes, responder consultas de clientes, coordinar citas y brindar soporte administrativo. Es una posición orientada al cliente que requiere excelente comunicación en inglés, organización y capacidad de trabajo independiente.

📋 Responsabilidades Principales

• Atender llamadas de clientes fuera del horario laboral

• Responder consultas y transmitir mensajes correctamente

• Agendar citas, estimaciones y servicios

• Enviar actualizaciones diarias al equipo sobre actividades y urgencias

• Crear y enviar facturas al finalizar los trabajos

• Actualizar información de clientes en el CRM

• Entregar reportes de actividad al finalizar cada turno

🎯 Requisitos

• Nivel de inglés nativo o casi nativo

• Experiencia en atención al cliente, call handling o front desk

• Buena comunicación telefónica y profesionalismo

• Organización, atención al detalle y confiabilidad

• Capacidad de trabajar de forma independiente

• Experiencia con negocios de servicios (deseable)

• Experiencia con CRM o soporte remoto (deseable)

🏖️ Beneficios

• Pagos semanales

• Tarifas competitivas

• Capacitación gratuita y oportunidades de crecimiento

• Soporte continuo

• Acceso a una comunidad activa de profesionales