☎️ Atención al Cliente

• Resolver incidencias de hardware, Windows, conectividad y correo electrónico.
• Brindar soporte remoto a los usuarios mediante RustDesk.
• Configurar, mantener y actualizar equipos y software.
• Administrar cuentas, accesos y permisos en Google Workspace.
• Dar soporte a herramientas Adobe (Illustrator, Photoshop y afines).
• Apoyar en la administración y mantenimiento de sitios WordPress y servicios de hosting.
• Documentar soluciones y mantener actualizado el registro de incidencias.

• Requisitos principales

• Experiencia en soporte técnico de Windows.
• Conocimientos básicos de redes y conectividad.
• Manejo de herramientas de acceso remoto.
• Experiencia con Google Workspace.
• Conocimientos de WordPress (actualizaciones, plugins y soporte básico).

⭐ Conocimientos deseables

➕ PHP básico.
➕ MySQL.
➕ cPanel, WPEngine y gestión básica de DNS.

• Perfil que buscamos
• Autónomo y orientado a la solución de problemas.
• Organizado y disciplinado en la documentación de procesos.
• Con buena comunicación para atender usuarios no técnicos.
• Capaz de priorizar y gestionar múltiples solicitudes.

• Envío de hojas de vida:

Por favor, enviar las hojas de vida de sus recomendados a xxxxxxxxxx@xxxxxxx.xxx indicando en el asunto: Técnico de Soporte IT y Web.

Your next job could be GOLDEN!

Golden’s Pro-Wash & Windows is hiring a full-time bilingual Virtual Assistant in Latin America, with potential to become Office Manager!

We clean windows, you help keep our customers happy and our schedule organized.

Answer customer calls, texts & emails
Schedule jobs & coordinate with our crews
Follow up on estimates & help book new customers

You’re a great fit if you:
Speak and write fluent English & Spanish
Are friendly, organized & confident on the phone
Have customer service experience
Have reliable internet & a quiet workspace
Can work Houston/Central Time business hours

We’re a family-owned Houston company that puts customer service first—and we’re looking for someone who takes pride in taking care of people.

Pay: $7-$12/ hour depending on experience with potential for $15+

Job Title:

Client Account Coordinators — Software, E-commerce and Agency Experience — Remote

Location:

Remote — worldwide. Candidates in Paraguay are particularly encouraged to apply.

Salary Range:

USD 1,500–2,000 per month across separate tracks. See each track below; these are indicative ranges, with final terms confirmed for the client opportunity.

Work Schedule:

US business hours.

Contractor Note:

INDEPENDENT CONTRACTOR OPPORTUNITIES

Company Overview:

Sagan connects international talent with US-based businesses. We work with professionals across Latin America, the Philippines and other global markets.

About the Role:

We are matching experienced professionals with current and future US client opportunities. This is a focused set of separate tracks, not one person doing every job. Applying does not guarantee an immediate vacancy, interview or placement.

Position Overview:

Choose the industry you have supported in a customer success or account coordination role. Make your actual experience clear in your resume.

Key Responsibilities — Choose One Track:

Customer Success and Account Coordinator — Software and IT Services (USD 1,500–2,000 per month):

Own client follow-up, resolve escalations, coordinate service changes and keep customer records and communication organized.

Customer Success and Account Coordinator — E-commerce (USD 1,500–2,000 per month):

Own client follow-up, resolve escalations, coordinate service changes and keep customer records and communication organized.

Customer Success and Account Coordinator — Marketing and Advertising Agencies (USD 1,500–2,000 per month):

Own client follow-up, resolve escalations, coordinate service changes and keep customer records and communication organized.

Qualifications:

At least two years of relevant professional experience, clear written and spoken English, and availability for US business hours. Track-specific requirements:

- Customer Success and Account Coordinator / Software and IT Services: 2+ years of relevant professional experience. Customer success or account coordination, retention-focused communication and CRM tools. Clear written and spoken English and availability for US business hours.

- Customer Success and Account Coordinator / E-commerce: 2+ years of relevant professional experience. Customer success or account coordination, retention-focused communication and CRM tools. Clear written and spoken English and availability for US business hours.

- Customer Success and Account Coordinator / Marketing and Advertising Agencies: 2+ years of relevant professional experience. Customer success or account coordination, retention-focused communication and CRM tools. Clear written and spoken English and availability for US business hours.

Nice-to-Haves:

Experience supporting US-based clients in the industry shown for your chosen track. Related industry experience will be reviewed individually.

Resume Submission Guidelines:

Submit your resume in English as a text-based PDF. Show the responsibilities you personally owned, your industry experience and the tools you used. If you have already applied to Sagan, use the same email.

How to Apply:

Use the Apply link and choose your strongest track. Complete the matching existing Sagan application form. You do not need to perform all the roles listed, and the tracks do not represent one combined job. Please avoid submitting the same resume repeatedly.

Job Title:

Home Services Booking, Customer Care and Operations — Remote

Location:

Remote — worldwide. Candidates in Nicaragua are particularly encouraged to apply.

Salary Range:

USD 1,500–2,500 per month across separate tracks. See each track below; these are indicative ranges, with final terms confirmed for the client opportunity.

Work Schedule:

US business hours.

Contractor Note:

INDEPENDENT CONTRACTOR OPPORTUNITIES

Company Overview:

Sagan connects international talent with US-based businesses. We work with professionals across Latin America, the Philippines and other global markets.

About the Role:

We are matching experienced professionals with current and future US client opportunities. This is a focused set of separate tracks, not one person doing every job. Applying does not guarantee an immediate vacancy, interview or placement.

Position Overview:

Choose the role that best matches your work experience in home services. Make your actual experience clear in your resume.

Key Responsibilities — Choose One Track:

Customer Support and Booking Specialist — Home Services (USD 2,000–2,500 per month):

Answer customer calls, follow up on inquiries, book appointments and route specialist requests with complete customer notes.

Appointment Setter — Home Services (USD 1,800–2,300 per month):

Handle inbound inquiries and outbound follow-ups, book service appointments accurately and leave complete notes for dispatch.

Operations Coordinator — Home Services (USD 1,500–2,000 per month):

Coordinate service schedules, follow up on estimates, maintain customer records and ensure crews have accurate job information.

Qualifications:

At least two years of relevant professional experience, clear written and spoken English, and availability for US business hours. Track-specific requirements:

- Customer Support and Booking Specialist / Home Services: 2+ years of relevant professional experience. High-volume customer calls, appointment booking and clear English communication. Clear written and spoken English and availability for US business hours.

- Appointment Setter / Home Services: 2+ years of relevant professional experience. Phone-based appointment setting, high-volume booking and CRM or scheduling tools. Clear written and spoken English and availability for US business hours.

- Operations Coordinator / Home Services: 2+ years of relevant professional experience. Operations coordination, scheduling, customer communication and CRM or field-service systems. Clear written and spoken English and availability for US business hours.

Nice-to-Haves:

Experience supporting US-based clients in the industry shown for your chosen track. Related industry experience will be reviewed individually.

Resume Submission Guidelines:

Submit your resume in English as a text-based PDF. Show the responsibilities you personally owned, your industry experience and the tools you used. If you have already applied to Sagan, use the same email.

How to Apply:

Use the Apply link and choose your strongest track. Complete the matching existing Sagan application form. You do not need to perform all the roles listed, and the tracks do not represent one combined job. Please avoid submitting the same resume repeatedly.

To apply, follow the instructions at the bottom. Your subject line must be: "I actually read the instructions."

Junior Client Success Manager · Guidepost
Full-time contractor · Fully remote · US Eastern hours · Reports to the CEO

Most account managers forward emails and read reports out loud on calls. We are not looking for that person.

Our clients are doctors who own cash-pay medical clinics. We are looking for the person they call first: the one who spots the problem before they do, tells them before they ask, and shows up with the fix already moving.

If that sounds like you, keep reading.

Who we are
Our website says it plainly: marketing agencies suck. Most of them earned that reputation. We built Guidepost to be the exception. We are operators who learned marketing, and every campaign, funnel and call ties back to one question: did the clinic make money?
- A US-based growth consultancy for cash-pay medical practices: regenerative medicine, orthopedics, hormone optimization, stem cell therapy.
- Our clients' patients pay out of pocket for treatments that cost thousands. Cheap leads do not cut it. We need people who can pay and actually show up.
- We run Meta and Google ads into webinar and lead-gen funnels built in GoHighLevel.
- We work in pods: small, lean teams that own a group of clients end to end, with a strategist and shared GoHighLevel, design and video support behind them.
- Our team is spread across the US, Latin America, Pakistan, India, the Philippines, Egypt and Kenya, with leadership in Atlanta.
- Monthly client churn is under 1%. You would inherit relationships that work, not a book of angry clients.
Do your homework: guidepostmarketing.com

The job
- You own the relationship. The doctor emails you, Slacks you and gets on calls with you.
- You turn requests into work. Every client ask becomes a ClickUp task the team can act on without a follow-up question, with the why attached. "Build a new landing page" is not a brief. "The heatmap shows people stop scrolling before the CTA, so the CTA moves above the fold" is. When it is something you can build, you build it.
- You narrate the numbers. In two minutes, in plain English: what is working, what is not, and what is next.
- You catch problems first. The client never discovers an issue we have not already told them about.
- You spot the next win. Not a pitch. Arithmetic out loud with the client's own numbers until the next step is obvious.
This is not a messenger seat. You are client-facing first, but you also roll up your sleeves: from day one you build GoHighLevel automations, workflows and landing pages, and you use AI to do it fast. And if all you do on a call is read a report, you are not doing the job.

What a good month looks like
- Every client in your book got a response within one business hour of reaching out and a real answer or a timeline within a day.
- Every client request became a ClickUp task with enough context that nobody had to come back to you to ask what it meant.
- You ran the client calls yourself. The CEO was not on them.
- You built or fixed automations, workflows or pages yourself instead of leaving them in someone else's queue.
- Your pod's daily client updates went out accurate, because you read them before they shipped and corrected the one that was wrong.
- No client surprised anyone with a problem, and no client cancelled without the risk being visible weeks earlier.
- You brought at least one expansion case built on a client's real numbers, or explained why the timing was wrong.

What we need from you
- You live in AI tools, and you want to learn the next one. You use Claude or similar every day, you can show us how, and you pick up new tools fast. This matters more to us than anything on your resume.
- Fluent written and spoken English. Our clients are US doctors. You will write to them and speak with them every day.
- You get your hands dirty. You are comfortable building things yourself, not just asking someone else to.
- You own outcomes. You have handled client relationships and can tell us what you kept, what you lost and why. Haven't owned a client book yet? Tell us honestly, and tell us about the closest thing you've done.
- You bring bad news early, with a plan. You do not wait to be asked.
- You write clearly and fast. If your writing needs a second pass to be understood, this is the wrong seat.
- You can hold a doctor's respect. Calm, direct, prepared, unbothered by pushback.
You do not need to be a GoHighLevel expert on day one. We will teach you our ads and funnel setup, as long as you learn fast and are willing to build. Your core window is 9:00 AM to 5:00 PM US Eastern, camera on for calls. Nobody counts your hours: we measure whether the standards are met.

Not required, but make sure to tell us if you have any of these:
- Healthcare or high-ticket cash-pay client experience
- GoHighLevel, or a similar CRM and automation platform
- Zapier, Make or other automation tools
- Meta Ads Manager
- Briefing builders, designers or media buyers, and getting the work back right the first time

Pay and growth
- Junior Client Success Managers start at $1,500 USD per month, plus a share of the pod's monthly bonus pool.
- Raises follow responsibility, not tenure. More output and more responsibility earn more. Time served does not.
- A 90-day review with the CEO, where we look at the results and set what comes next.
- Find where you are strongest. Some people in this seat grow into leading a pod; others move toward strategy, ads or automation. Both are wins.
- CSM to Strategist. This is a real step people here have been offered.
- Earn more by carrying more. Cover more than one seat in your pod well and you earn more than one seat's share of the bonus.
- Learn a niche most marketers never touch. Doctors as clients, four- and five-figure treatments. People who get good at this are rare, and they get paid like it.
- Room to build, zero micromanagement. See a better way to run things? Say so and run it.
Terms: full-time independent contractor, paid semi-monthly in USD. 20 days of paid time off a year, including six US holidays, approved in advance. Fourteen-day notice, either party. Location flexible, Eastern hours fixed.

How we work
- Reply to clients within 1 business hour, even if it is "got it, looking into it," with a real answer or a timeline within 24. Reply to internal Slack within 10 minutes.
- Decisions live on the ClickUp task or in the client channel. Never in DMs.
- Monday all-hands, 9:00 to 10:30 AM Eastern.

Skunks on the table
Every line is true. If one makes you want to close the tab, that is useful for both of us. If they make you lean in, you are probably who we are looking for.
- This is a fully remote position. If you do not have a quiet, productive place to work from home with reliable power and internet, this is not the right role for you.
- Going quiet is the one thing that does not work here. Missed a deadline? Tell us. Stuck? Say "I hit a wall." Problems get named the same day, in the open.
- No recipe, and the structure keeps moving. We are "building the plane while flying it," and pods, seats and clients change as we grow. The first 2 to 3 weeks are quiet. The people who thrive start digging before anyone asks.
- The CEO is direct. Plain feedback, expected back. He loves being challenged and hates silence.
- Doctors push back, and quality beats volume. Our clients are smart, busy and spending their own money, so you hold your ground with evidence. A cheap lead who cannot afford a $4,000 treatment is not a win. Compliance is non-negotiable: no guarantees, no definitive claims.
- You are the last set of eyes. Errors that should have been caught in QA come out of the pod's bonus pool, just as retention and expansion grow it.

Our values
- Give a shit. We act like this is our business, because in a way it is.
- Better before bigger. Scale is earned by delivering undeniable value.
- Sincere candor. Candor is kindness. We speak the hard truth early.
- Move fast. Fix it. We ship fast, but we do not move on until it is fixed.
- Prove it works. If it has not been tested, it is still just an opinion.
- Unimpeachable character. We do not lie, hide or cut corners, especially when it is inconvenient.

How to apply
Still reading? Good. That is the first test. Here is the second: follow these exactly.
- Subject line: "I actually read the instructions."
- A link to your resume as a PDF, named Lastname.Firstname.JuniorCSM.pdf
- Your written answer: "Tell us about a client you lost. What did you see too late, and what would you do differently?"
- A 2-minute Loom, camera on: why you want this role, and one real way you used AI in your work this week.
- Send it all to: andrea+csmwr@guidepostmarketing.com

We are genuinely excited to meet the person who reads this and thinks, "Finally." If you have a question before you apply, put it in your email and we will answer it. We cannot wait to see what you send.

Job Title: Customer Support and Success for Home Services — Remote Talent Pool

Location: Remote — worldwide; candidates in Latin America and the Caribbean are encouraged to apply.

Work Schedule: US business hours; specific schedules are confirmed for each opportunity.

Contractor Note: Independent contractor opportunities.

Salary Range: USD 1,500–2,500 per month across the separate tracks below. Each track has its own indicative range; the final offer depends on the opportunity and experience.

Company Overview:

Sagan connects international talent with US-based businesses. We work with professionals across Latin America, the Philippines and other global markets.

About This Talent Pool:

We are accepting applications for current and future opportunities. This is a specialist talent pool and does not guarantee an immediate vacancy, interview or placement. Each track is a separate opportunity; you are not expected to perform every role listed.

Position Overview:

Build your remote career supporting US home services businesses. Choose the role where your experience is strongest.

Key Responsibilities — Separate Role Tracks:

Customer Support and Booking Specialist (USD 2,000–2,500 per month): Answer customer calls, follow up on inquiries, book appointments and route specialist requests with complete customer notes.

Customer Success and Account Coordinator (USD 1,500–2,000 per month): Own client follow-up, resolve escalations, coordinate service changes and keep customer records and communication organized.

Qualifications:

Clear written and spoken English, availability for US business hours and at least two years of relevant professional experience. Track-specific experience:

– Customer Support and Booking Specialist: 2+ years; High-volume customer calls, appointment booking and clear English communication.

– Customer Success and Account Coordinator: 2+ years; Customer success or account coordination, retention-focused communication and CRM tools.

Nice-to-Haves:

Experience supporting US home services businesses. Explain your actual industry exposure in your resume; related experience will be reviewed for the specific role.

Resume Submission Guidelines:

Submit your resume in English as a text-based PDF. Describe the work you personally owned, the industries you supported and the tools you used. If you have applied to Sagan before, use the same email and upload your latest resume.

How to Apply:

Use the Apply link, choose the role that best fits your experience and complete the matching Sagan application form. Please avoid submitting the same resume repeatedly.

Job Title: Call Booker — Home Services Customer Support — Remote Talent Pool

Location: Remote — worldwide; candidates in Latin America and the Caribbean are encouraged to apply.

Salary Range: USD 2,000–2,500 per month. This is an indicative range for opportunities in this talent pool; compensation depends on the specific match and experience.

Work Schedule: US business hours; exact hours are confirmed for each opportunity.

Contractor Note: Independent contractor opportunities.

Company Overview:

Sagan connects international talent with US-based businesses. We work with professionals across Latin America, the Philippines and other global markets.

About This Talent Pool:

We are inviting applications for current and future opportunities. This posting builds a specialist talent pool and does not guarantee an immediate vacancy, interview or placement.

Position Overview:

Turn customer inquiries into booked home-service appointments. We are building a pool of sales-oriented customer support professionals who can handle inbound calls, follow up quickly and maintain accurate service bookings.

Key Responsibilities:

– Handle inbound customer calls and outbound follow-ups for service inquiries and missed calls.

– Ask clear questions, explain the next steps and book service appointments.

– Keep booking details and customer notes accurate in the CRM.

– Follow established scripts and booking processes while communicating naturally.

– Route specialist requests to the right team and track booking activity and follow-up tasks.

Qualifications:

– 2+ years of relevant professional customer service, sales or appointment-booking experience.

– Clear spoken and written English for direct US customer conversations.

– A record of handling busy phone workflows and following up with leads.

– A quiet workspace, reliable internet and a suitable headset.

– Comfort with CRM tools, feedback and performance metrics.

– Availability to work US business hours as an independent contractor.

Nice-to-Haves:

– Direct experience supporting residential home services, plumbing, HVAC or field-service customers.

– Hands-on use of ServiceTitan or a similar home-services CRM.

– Outbound sales or appointment-setting experience.

Resume Submission Guidelines:

Please submit your resume in English as a text-based PDF. Describe the home-services businesses or clients you supported, the responsibilities you personally handled and the tools you used. If you have applied to Sagan before, use the same email and upload your latest resume.

Apply:

Complete the Sagan application form linked with this posting.

📌 Rol: Servicio al Cliente
🌎 Modalidad: Remoto
💼 Tipo de contrato: Obra o Labor
🏢 Sector: Asesorías y Consultorías
🎓 Formación: Tecnólogo o Profesional en carreras administrativas; aplican estudiantes activos
💰 Salario: $2.186.334 + $249.095 de auxilio de conectividad + $300.000 de auxilio de alimentación

📋 Descripción General
El rol tiene como objetivo atender y gestionar requerimientos, solicitudes, quejas, novedades y reclamos de los clientes derivados de la prestación de servicios. También realizará seguimiento para verificar la satisfacción del cliente, garantizando una atención oportuna, tiempos de respuesta eficientes y un servicio de alta calidad.

📋 Responsabilidades Principales
• Atender y gestionar requerimientos, solicitudes, quejas, novedades y reclamos.
• Realizar seguimiento a las solicitudes de los clientes.
• Verificar la satisfacción del cliente según los lineamientos de la compañía.
• Contribuir a mejorar la experiencia del cliente mediante una atención oportuna y de calidad.

🎯 Requisitos
• Tecnólogo o Profesional en carreras administrativas; aplican estudiantes activos.
• Mínimo 2 años de experiencia en cargos de servicio al cliente.
• Preferiblemente experiencia en empresas de estudios de seguridad o servicios temporales.
• Servicio al cliente y comunicación asertiva.
• Redacción de informes.
• Manejo de herramientas digitales.
• Atención al detalle y habilidades de negociación.

Job Title:

Customer Success and Account Management — Remote

Location:

Remote — worldwide; US business hours

Salary Range:

USD 1,500–2,000 per month

Work Schedule:

US business hours

Contractor Note:

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.

About the Role:

Sagan connects experienced customer success and account management with US-based businesses. Your experience will be matched to relevant client opportunities, with specific responsibilities confirmed during the selection process.

Position Overview:

Support customer relationships through organized onboarding, account follow-up and proactive communication.

You do not need to cover every specialty. Tell us which responsibilities you have owned and where you are strongest.

Key Responsibilities:

• Coordinate onboarding and agreed account milestones.

• Maintain account plans, stakeholder records and next steps.

• Identify customer questions or risks and coordinate appropriate follow-up.

• Prepare account updates and keep commitments visible to the team.

Qualifications:

• 2+ years of relevant professional experience.

• Clear written and spoken English and careful attention to detail.

• Practical experience with customer success, CRM, onboarding and account reporting tools.

• Examples of work you have personally handled in your selected specialty.

• Availability for US business hours and an independent contractor engagement.

Nice-to-Haves:

Experience supporting US-based clients or teams and familiarity with the industry you would support. These are preferences, not requirements for every opportunity.

Resume Submission Guidelines:

Please submit your resume in English as a text-based PDF. Highlight your responsibilities, tools and relevant experience.

How to Apply:

Complete the Sagan application form linked with this posting.

Job Title:

Customer Service and Account Support — Remote

Location:

Remote — worldwide; US business hours

Salary Range:

USD 2,000–2,500 per month

Work Schedule:

US business hours

Contractor Note:

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.

About the Role:

Sagan connects experienced customer service and account support with US-based businesses. Your experience will be matched to relevant client opportunities, with specific responsibilities confirmed during the selection process.

Position Overview:

Give customers clear, reliable support while keeping accurate records and following issues through to resolution.

You do not need to cover every specialty. Tell us which responsibilities you have owned and where you are strongest.

Key Responsibilities:

• Respond to customer questions through the assigned communication channels.

• Record requests, actions and next steps accurately.

• Resolve routine issues within the agreed process and escalate when needed.

• Follow up on open cases and coordinate with the relevant internal team.

Qualifications:

• 2+ years of relevant professional experience.

• Clear written and spoken English and careful attention to detail.

• Practical experience with help desk, CRM, customer communication and knowledge-base tools.

• Examples of work you have personally handled in your selected specialty.

• Availability for US business hours and an independent contractor engagement.

Nice-to-Haves:

Experience supporting US-based clients or teams and familiarity with the industry you would support. These are preferences, not requirements for every opportunity.

Resume Submission Guidelines:

Please submit your resume in English as a text-based PDF. Highlight your responsibilities, tools and relevant experience.

How to Apply:

Complete the Sagan application form linked with this posting.

?? ¡OPORTUNIDAD LABORAL – TÉCNICO DE SOPORTE TI! ??

Estamos buscando Técnico de Soporte TI para trabajar de manera 100% remota.

Modalidad: Remota
Horario: Rotativos

Requisitos:

Experiencia en soporte técnico TI.
Experiencia en soporte de impresoras y equipos de cómputo.
Experiencia en gestión y atención de incidentes y tickets.
Conocimientos en sistemas operativos Windows, macOS, iOS y Linux.
Manejo de herramientas de soporte remoto.
Excelente comunicación y servicio al usuario.
Capacidad para trabajar de forma autónoma y gestionar requerimientos de diferentes áreas.

¿Te interesa?

Job Title: Customer Success Specialist (Mandarin Required)

Location: Remote

Job type: Full-time Contractor

Pay Range: $20-25/hour + performance-based commission , targeted $50K-$74K/year

Mandarin Speaking and writing is required for this position

Who We Are:

Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline.

Key Responsibilities:

Customer Support

• Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey.
• Serve as a trusted point of contact for families and deliver professional guidance and assistance.

Student & Family Follow-Up

• Monitor student progress and parent needs, ensuring a positive learning experience.
• Assist with course scheduling, class changes, leave requests, and other academic support services.

Complaint Resolution

• Handle parent feedback and concerns professionally and empathetically.
• Collaborate with internal teams to investigate issues, implement solutions, and maintain strong customer relationships.

Cross-Functional Collaboration

• Document customer feedback and service interactions accurately.
• Partner closely with teaching and operations teams to continuously improve service processes and the overall customer experience.

Work Hours:

• 40 hours per week
  • 5am-1pm or 12pm-8pm PST
• Weekend availability is preferred, and candidates with availability on at least one weekend day will be given priority consideration.

How You can be Qualified:

• Previous experience in customer service, customer success, education support, or similar customer-facing roles is highly desired.
• Fast learner with the ability to understand complex processes, policies, and product details.
• Strong problem-solving skills with the ability to stay calm under pressure and think clearly in urgent situations.
• Excellent communication skills — capable of explaining information simply, professionally, and empathetically.
• Highly organized, detail-oriented, and able to manage multiple tasks in a fast-paced setting.
• Strong sense of ownership toward user experience, always aiming to deliver the best possible outcome for families.
• Tech-savvy and comfortable using multiple communication tools and internal systems.
• Excellent verbal and written communication skills
• Fluency in Mandarin is required; proficiency in English communication is essential.

Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Job Title: Customer Success Specialist (Mandarin Required)

Location: Remote

Job type: Full-time Contractor

Pay Range: $20-25/hour + performance-based commission , targeted $50K-$74K/year

Mandarin Speaking and writing is required for this position

Who We Are:

Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline.

Key Responsibilities:

Customer Support

• Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey.
• Serve as a trusted point of contact for families and deliver professional guidance and assistance.

Student & Family Follow-Up

• Monitor student progress and parent needs, ensuring a positive learning experience.
• Assist with course scheduling, class changes, leave requests, and other academic support services.

Complaint Resolution

• Handle parent feedback and concerns professionally and empathetically.
• Collaborate with internal teams to investigate issues, implement solutions, and maintain strong customer relationships.

Cross-Functional Collaboration

• Document customer feedback and service interactions accurately.
• Partner closely with teaching and operations teams to continuously improve service processes and the overall customer experience.

Work Hours:

• 40 hours per week
  • 5am-1pm or 12pm-8pm PST
• Weekend availability is preferred, and candidates with availability on at least one weekend day will be given priority consideration.

How You can be Qualified:

• Previous experience in customer service, customer success, education support, or similar customer-facing roles is highly desired.
• Fast learner with the ability to understand complex processes, policies, and product details.
• Strong problem-solving skills with the ability to stay calm under pressure and think clearly in urgent situations.
• Excellent communication skills — capable of explaining information simply, professionally, and empathetically.
• Highly organized, detail-oriented, and able to manage multiple tasks in a fast-paced setting.
• Strong sense of ownership toward user experience, always aiming to deliver the best possible outcome for families.
• Tech-savvy and comfortable using multiple communication tools and internal systems.
• Excellent verbal and written communication skills
• Fluency in Mandarin is required; proficiency in English communication is essential.

Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

📌 Rol: Representante Bilingüe de Atención al Cliente
🌎 Ubicación: 100% remoto
💼 Tipo de Contrato: Full-Time — 40 horas semanales
💰 Salario: USD $4 por hora
🕐 Horario: Disponibilidad para trabajar noches y fines de semana
🎓 Formación: No especificada

📋 Descripción General
Se busca un/a Representante Bilingüe de Atención al Cliente (español-inglés) para brindar soporte remoto a clientes a través de teléfono, email y live chat. El rol incluye atención de consultas, coordinación de reparaciones de muebles y seguimiento de casos.

📋 Responsabilidades Principales
• Gestionar interacciones entrantes y salientes por teléfono, email y live chat.
• Atender consultas y ayudar a programar reparaciones de muebles.
• Coordinar citas entre clientes y técnicos de reparación.
• Resolver inquietudes con profesionalismo y empatía.
• Mantener documentación y notas de casos actualizadas.
• Comunicarse con el personal de showroom y warehouse.

🎯 Requisitos
• Experiencia previa en Call Center o Customer Service.
• Sólidas habilidades de comunicación oral y escrita en inglés.
• Capacidad para realizar múltiples tareas y resolver problemas.
• Manejo fluido de diferentes sistemas y herramientas.
• Perfil confiable, organizado y capaz de trabajar de manera independiente.
• Disponibilidad para trabajar noches y fines de semana.
• Computadora personal o laptop, internet estable de alta velocidad y espacio de trabajo tranquilo.

What you’ll do:

• Assist customers through live chat and support tickets

• Answer questions related to trading accounts and platform usage

• Help users understand trading rules, payouts and account conditions

• Escalate technical or complex cases to the appropriate team

• Provide fast, friendly and professional support

• Work closely with our technical and operations teams

What we’re looking for:

• Previous knowledge of Forex, CFDs, trading or prop firms

• Excellent written communication

• Fluent Spanish

• Good level of English

• Comfortable working with online platforms and support tools

• Reliable, responsible and able to work independently

• Previous customer support experience is a plus

What we offer:

• 100% remote position

• Full-time opportunity

• International and fast-growing company

• Long-term position with opportunities to grow within the company

• Training and support from our team

We are building a large customer support team, so multiple positions are available.

If you have experience in trading and enjoy helping people, we’d love to hear from you.

📌 Rol: Support Agent (Freelance)
🌎 Ubicación: 100% remoto – Argentina, Ecuador, Chile, Brasil o Colombia
💼 Tipo de Contrato: Freelance / Contract
🕐 Horario: 11:00 AM–7:00 PM PST
💰 Salario: Se informará durante el proceso de selección
📈 Experiencia: 2+ años en Customer Support / Customer Experience
🗣️ Idioma: Inglés escrito avanzado

📋 Descripción General
Social Discovery Group busca un/a Support Agent freelance para brindar atención al cliente a través de live chat y email. El rol se enfoca en resolver consultas de manera eficiente, gestionar un alto volumen de tickets y mantener buenos tiempos de primera respuesta.

📋 Responsabilidades Principales
• Responder nuevos tickets de soporte mediante live chat y email.
• Gestionar tickets pendientes, priorizando los casos más antiguos o urgentes.
• Mantener un First Response Time (FRT) rápido.
• Investigar y resolver problemas de clientes.
• Escalar casos que requieran intervención de otros equipos.
• Realizar seguimiento de conversaciones pendientes.
• Mantener tickets correctamente etiquetados, asignados y actualizados.
• Seguir procesos, templates y estándares de calidad establecidos.

🎯 Requisitos
• 2+ años de experiencia en Customer Support o Customer Experience.
• Experiencia brindando soporte mediante live chat y email.
• Experiencia gestionando grandes volúmenes de tickets y backlogs.
• Inglés escrito avanzado.
• Experiencia con Freshdesk, Zendesk, Intercom o plataformas similares.

⭐ Deseable
• Experiencia en empresas o productos SaaS, tecnología, AI, apps o servicios por suscripción.

🏖️ Beneficios
• Trabajo 100% remoto.

📌 Rol: Customer Support Representative
🌎 Ubicación: 100% remoto – LATAM
💼 Tipo de trabajo: Tiempo completo – Contractor
⏰ Horario: Horario laboral de EE. UU. con overlap requerido
🎓 Experiencia: 1–3 años en Customer Support o roles de atención al cliente
💰 Compensación: Según experiencia

📋 Descripción General
Empresa del sector outdoor hospitality busca un/a Customer Support Representative para brindar soporte a viajeros y operadores de campings/RV parks dentro de su marketplace y plataforma de software. El rol se enfoca en resolver tickets relacionados con reservas, pagos y cuentas, siguiendo procesos de triage y escalation establecidos.

📋 Responsabilidades Principales
• Atender tickets de viajeros y operadores mediante chat, email y teléfono.
• Clasificar y resolver consultas siguiendo los playbooks del equipo.
• Escalar problemas de pagos, reservas o cuentas cuando requieran intervención adicional.
• Utilizar herramientas de AI para agilizar respuestas y mantener documentación actualizada.
• Registrar problemas recurrentes para ayudar a identificar root causes.
• Mantener actualizados ticket notes, macros y documentación de soporte.
• Cumplir objetivos de tiempo de respuesta y resolución.

🎯 Requisitos
• 1–3 años de experiencia en Customer Support o un rol similar.
• Inglés escrito sólido para comunicarse con clientes de EE. UU.
• Capacidad para gestionar un alto volumen de tickets manteniendo precisión.
• Comunicación clara y tranquila ante situaciones sensibles o urgentes.
• Comodidad utilizando herramientas de AI para tareas repetitivas.
• Habilidades básicas de troubleshooting antes de escalar problemas.
• Responsabilidad con horarios y seguimiento de tickets abiertos.

⭐ Deseable
• Experiencia en Travel, Hospitality o Marketplace Support.
• Familiaridad con plataformas de booking o payments.
• Experiencia creando macros o documentación de soporte.
• Experiencia en startups o entornos de software.

🏖️ Beneficios
• 20 días de PTO + feriados de EE. UU.
• Trabajo 100% remoto desde LATAM.
• Posibilidad de crecimiento a medida que escale el equipo.

Job Opportunity: Customer Service Representative

Location: Remote

Job Type: Full-Time Contractor (40 Hours Per Week) 

Pay Range: $20/hour (Base) + $20/per successful long-term class conversion (Bonus)

About Think Academy:

TAL is a world-leading education and technology enterprise, serving 4.5 million students across the globe. Established in Beijing in 2003, it made history by becoming the first Chinese education institution catering to primary and middle school students to be listed on the New York Stock Exchange (NYSE: TAL) in 2010. https://en.100tal.com/

Think Academy, the international brand of TAL, has established campuses in many countries, including China, the U.K., the U.S.A., Canada, Australia, Singapore, Malaysia and so on.

In addition to the core teaching services, Think Academy is committed to organizing educational events, charity activities, and promoting educational Sustainable Development Goals (SDGs) with UNESCO (TAL has established an strategic partnership with UNESCO since 2019). https://www.thinkacademy.ca/

About the Role:

The Student Advisor, functioning as a Customer Service Representative, is a remote, contract role that requires fluency in both English and Mandarin.

This position involves providing course consultations to potential customers, proactive outreach to user leads, and offering excellent customer service to our existing clientele. The Student Advisor will be an essential part of our team, helping us continue to provide high-quality educational services and support to our community of learners.

Job Responsibilities:

• Responsible for enrolling trial courses for clients, setting up new classes in the system, managing student transfers between classes, processing student refunds, and handling the mailing of course materials.
• Recommend suitable classes based on students' learning progress to ensure the smooth delivery of educational services.
• Assist teaching staff with additional tasks as needed, such as gathering student feedback, coordinating teacher schedules, and participating in course quality assessments.

Job Qualifications:

• Bachelor's degree or above, has strong interest in Education-related fields.
• Quick to learn and master the basic knowledge required for work, with a strong sense of customer service.
• Strong sense of responsibility, meticulous in work, with good communication and problem-solving skills.
• 1–3 years of experience in the education-related customer service field is a plus, but not required.
• Bilingual proficiency in both English and Mandarin is Required. 

Working hours reference:

• Eastern Time‌: Wednesday to Sunday 2PM-10PM

The successful candidate will be a proactive, customer-focused individual who can comfortably interact with diverse users and deliver exceptional customer service.

Think Academy's Commitment to DEI

Think Academy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Diversity, Equity, and Inclusion (DEI) are fundamental values at Think Academy. We believe that a diverse workforce brings different perspectives and ideas, fostering creativity and innovation. Our commitment to DEI extends to all aspects of employment, including hiring, advancement, and development opportunities

At Think Academy, we strive to create a workplace where everyone feels valued and included. We are dedicated to providing equal opportunities for employment and advancement, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, or any other protected status.

If you require accommodations to participate in the job application process, please let us know once you have received an update about your application moving forward with the company. We are committed to providing reasonable accommodations to individuals with disabilities throughout the recruitment process.

📌 Rol: Customer Service & Dispatch Coordinator – HVAC & Home Services
🌎 Ubicación: 100% Remoto – México, Colombia, Argentina, Costa Rica y Jamaica
💼 Tipo de Contrato: Tiempo Completo
🕒 Horario: Horario laboral de EE. UU. – EST
💼 Experiencia: 2+ años

📋 Descripción General
Pavago busca un/a Customer Service & Dispatch Coordinator para gestionar atención al cliente y coordinar servicios de HVAC, plomería, electricidad y otros servicios para el hogar. El rol conecta a clientes con técnicos de campo, gestionando llamadas, reservas, horarios y cambios operativos en un entorno de alto volumen.

📋 Responsabilidades Principales
• Atender consultas de clientes por teléfono, email y chat.
• Programar y despachar técnicos según disponibilidad, ubicación y tipo de servicio.
• Gestionar citas, cancelaciones, reprogramaciones y solicitudes urgentes.
• Mantener informados a clientes y técnicos sobre horarios, retrasos y cambios.
• Crear y actualizar registros de clientes, citas, trabajos y comunicaciones.
• Revisar notas, facturas y documentación de los servicios.
• Brindar información sobre membresías o planes de servicio cuando corresponda.
• Dar seguimiento a métricas de reservas, dispatch, utilización de técnicos y satisfacción del cliente.

🎯 Requisitos
• 2+ años de experiencia en customer service y dispatch dentro de home services o skilled trades.
• Experiencia coordinando y despachando técnicos de campo.
• Experiencia en HVAC, plomería, electricidad, home services o field services.
• Experiencia con ServiceTitan o una plataforma similar de field service/CRM.
• Experiencia manejando un alto volumen de llamadas.
• Excelente inglés escrito y hablado.
• Fuertes habilidades de organización, scheduling y multitasking.
• Disponibilidad para trabajar en horario EST.
• Internet estable y computadora adecuada para trabajo remoto.

🏖️ Beneficios
• Trabajo 100% remoto.
• Experiencia directa con operaciones de HVAC y home services de EE. UU.
• Oportunidades de crecimiento hacia Senior Dispatcher, Dispatch Lead, Customer Service Manager, Service Operations Coordinator o Field Service Operations Manager.