Trabajos remotos en Turismo & Hotelería | WeRemoto

Position Overview:

Join a premier luxury travel agency as an Assistant Travel Coordinator! This is a 100% remote, part-time (20 hours a week) role with the potential to grow into a full-time position. In this role, you’ll support travel operations, coordinate with suppliers, and provide crucial administrative, back-office, and social media management support. You'll help design personalized travel experiences, contribute to operational efficiency, and have the chance to bring creative ideas to enhance our online presence. The ideal candidate is proactive, detail-oriented, tech-savvy, and excited to help grow the agency's brand through engaging social media content.

As the Assistant Travel Coordinator, your diverse responsibilities will include:

Travel Coordination & Support:

• Prepare and create beautiful, accurate itineraries using the Axus Travel App, following company formatting guidelines.
• Support the upcoming transition to Travefy, ensuring a smooth switch from Axus and learning and mastering the new software through online training modules.
• Research destinations, hotels, and service providers to enhance client itineraries.
• Maintain and organize the resource library in Axus, ensuring it’s up-to-date and ready for the transition to Travefy.
• Assist with booking and confirming travel arrangements with suppliers, ensuring all details are accurate.
• Gather and maintain client profile details, including passport expiration, Global Entry, loyalty accounts, and dietary preferences.
• Research and confirm entry requirements, accommodations, and service providers to ensure a seamless trip experience for clients.
• Handle concierge requests like dining reservations, spa appointments, and personalized tours.
• Communicate VIP requests and special needs to hotels and service providers.

Administrative & Back Office

• To improve efficiency, develop and maintain SOPs for internal processes.
• Organize and manage documents within cloud storage (e.g., Google Drive) to ensure accessibility and proper organization.
• Design and create training documents for onboarding new staff.
• Assist with scheduling, organizing meetings, and coordinating supplier calls.
• Maintain shared calendars and track client-related information like passport expiration dates and important anniversaries.
• Provide general administrative support, including email management, document organization, and special projects.

Social Media Management:

• Support in managing social media accounts (e.g., Instagram, Website, Blog) by creating and scheduling engaging and creative posts that reflect the brand's style and luxury experience.
• Follow up on social media activity and respond to comments, inquiries, and messages.
• Collaborate with the lead travel advisor to bring fresh ideas for content, promotions, and ways to engage the audience.

Requirements: 

• Strong, reliable internet connection.
• Advanced level of English proficiency.
• Prior experience in the travel industry is preferred, with a strong preference for candidates who have first-hand travel experience.
• 1-2 years of experience in marketing, especially in social media management, with a proven ability to create engaging content and manage online platforms.
• A strong sense of curiosity and a desire to celebrate the diverse beauty of the world, with a passion for sustainability and responsible travel.
• Passionate about providing exceptional customer service and delivering outstanding support to clients.
• A proven track record of handling multiple tasks at once, with an ability to meet deadlines and adapt to changing priorities.
• Excellent attention to detail, particularly when managing complex logistical elements of bespoke travel itineraries.
• High-level written and verbal communication skills are essential, with the ability to write clearly and persuasively in the company’s voice.
• A solutions-oriented, positive attitude is a must, along with the ability to work well in a team environment.
• Tech-savvy, with an interest in exploring and adopting new tools (e.g., Travefy, Axus, or similar travel software)
• Proficiency with Microsoft Office and other productivity tools (e.g., Google Suite, Project Management tools) is essential.

Ready to embark on this exciting journey with us? Apply now for this fabulous opportunity to make an impact in the world of luxury travel!

Position Overview:

Join a premier Luxury Travel Agency as an Assistant Travel Coordinator in this full-time (40 hours per week), 100% remote role. You'll play a key part in crafting customized vacations, managing an expanding client base, and ensuring every trip detail is flawlessly executed. This role requires a deep respect for confidentiality, given the access to sensitive client information. The ideal candidate is someone who can easily adapt to changes, understands the 'big picture' with minimal guidance, and excels at multitasking while maintaining meticulous attention to detail.

As the Assistant Travel Coordinator, your diverse responsibilities will include: 

Axus Travel App:

• Prepare itinerary documents using the company’s software, adhering to specific formatting guidelines.
• Conduct destination research for itineraries requiring additional insight.
• Organize and maintain the Library within Axus, ensuring resources are up-to-date and accessible.

TravelJoy:

• Assist with data entry and collect client information, such as passports and personal details.
• Manage tasks and follow-ups within the platform.

TripSuite:

• Input client data and assist in building trip itineraries.
• Update trip components as they are booked.

Client Calls:

• Participate in select client calls, take notes, and provide detailed recaps for internal use.
• Draft RFPs (Request for Proposals) to supplier partners.

Client Concierge Requests:

• Handle client concierge requests, including dining reservations, spa appointments, and personalized tours or experiences.

Hotel-Only Bookings:

• Assist with quoting and booking hotel-only accommodations.

Travel Coordination and Support:

• Verify frequent flyer numbers, Global Entry details, and other client-specific travel information.
• Confirm visa requirements and monitor passport expiration dates.
• Coordinate travel insurance quotes and manage bookings for additional activities (e.g., transfers, museum entries, special events).
• Communicate VIP requests and special client needs to hotels and service providers.

Administrative Support:

• Organize and manage documents within cloud storage (e.g., Google Drive).
• Schedule and coordinate meetings, discovery calls, and other appointments.
• Maintain shared calendars for important dates (e.g., client birthdays, passport expirations).
• Assist with drafting and proofreading communications.
• Provide general administrative support, including email management and special projects.

Requirements:

• Strong, reliable internet connection.
• Advanced level of English proficiency.
• Highly detail-oriented with excellent organizational and time management skills.
• Minimum 1-2 years of proven experience in the Tourism or Hospitality industry or in a similar support role.
• Exceptional communication skills, both written and verbal, with a sharp eye for detail and strong proofreading abilities.
• Professional and courteous interaction with clients and supplier partners, comfortable engaging with various personality types, and composed under pressure.
• Ability to prioritize tasks, manage multiple projects simultaneously, and use logical problem-solving skills.
• Proficient in Microsoft Office programs, particularly Excel and Word.
• Proficiency in using various productivity tools such as Microsoft 365, Google Suite, and Project Management tools.
• Demonstrated ability to handle confidential and sensitive information with professionalism and discretion.
• Strong problem-solving skills and the ability to adapt to changing priorities.
• Self-motivated and proactive, able to work independently and as part of a team.
• Proficiency in utilizing CRM tools and travel software such as AXUS, Travel Joy, TripSuite, or SABRE is a plus but not required

We are seeking independent, entrepreneurial-minded Travel Agents to join our growing agency. If you have a passion for travel and helping others create memorable experiences, this is the perfect opportunity for you!

As an Independent Travel Agent with our agency, you will:

• Earn uncapped earning potential with commissions
• Gain access to top suppliers across airlines, hotels, cruises, and more
• Become certified in industry-recognized programs
• Receive complimentary travel perks and familiarization trips
• Build relationships with an existing client-base eager to travel

We specialize in making dreams come true, whether its Disney adventures, European getaways, tropical cruises, or beyond. Our travel agents have the chance to create magical trips for clients while also enjoying insider access and travel benefits themselves.

No previous industry experience is required we provide full training and back-end support systems to set you up for success. If you are a self-starter with top-notch communication skills who thrives when helping others, we want to hear from you!

Join our growing community of Travel Agents who are exploring the world while building their own businesses. The sky is the limit when it comes to earning and growth potential in this role.

Are you passionate about travel, have a keen eye for detail, and enjoy providing exceptional customer support? Join our dynamic team as a Ticketing Specialist and help millions of travelers book their journeys with ease!

What You'll Do:

• Manage Booking Confirmations: Maintain and update a checklist for pending bookings and confirmations
• Oversee Seat Availability: Monitor seat availability and facilitate ticket purchases efficiently
• Handle Support Cases: Proactively address support cases for fully booked seats or classes, offering alternative options to customers
• Process Ticket Amendments: Handle ticket amendments as per customer requests to ensure a positive customer experience
• Coordinate with Latin American Operators: Communicate and coordinate with Latin American operators regarding booking and ticketing issues
• Address Problem Cases: Identify and resolve cases leading to financial losses, ensuring timely resolution
• Report Technical Issues: Report technical issues, bugs, or other concerns to the relevant internal teams to ensure smooth operation and accuracy in ticket issuance

Requirements

• Strong organizational skills and attention to detail
• Excellent communication skills, with the ability to interact with customers and international operators effectively
• Language Skills: Full proficiency in English. Proficiency in Spanish will be given special consideration
• Problem-solving abilities and proactive approach to managing booking issues
• Experience with ticketing systems and customer service is a plus

💻 The RoleWe’re looking for a Junior Operations Specialist to join our team. You will be responsible for providing support to the CEO and the leadership team and assisting with day-to-day operations. The Junior Operations Specialist will help ensure that all aspects of the business are running smoothly and efficiently.

• What You’ll Do:
• Providing support to the CEO: calendar management, virtual assistance, flight and hotel bookings, etc.
• Assist with the management of daily operations, including coordinating with various departments to ensure smooth operations
• Assist with the implementation of new policies and procedures to improve operations
• Help develop and implement operational strategies to improve efficiency and productivity
• Collaborate with other team members to identify and resolve any issues or concerns
• Provide support to the leadership team as needed
• What We’re Looking For:
• Experience in a startup and business administration/options capacity required supporting a C-level role.
• Bachelor’s degree (MBA preferred)
• Experience with Hubspot, Slack, and Google Suite
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Maturity to handle confidential and/or sensitive information
• Willingness to learn and share knowledge and experience across regional and organizational boundaries
• Open mindset and flexibility towards change, unforeseen circumstances and engagement for continuous improvement
• Strong problem-solving and analytical skill
• Ability to multi-task and handle multiple projects simultaneously
• Remote-ready: owns a desktop/laptop with at least 8GB of RAM, noise-canceling headset, and a stable internet connection with at least 20mbps speed, with a quiet space to take calls

💡The/Studio’s Company Values

• Intellectually curious - possesses a natural disposition and comfort to ask questions, challenge the status quo, and a desire to ‘get to the bottom of things’ if they see something not quite right
• Self-motivated with a meaningful reason to deliver excellence
• Good communication skills that enhance collaboration, minimize misunderstandings, and at a frequency that is appropriate for a remote team
• Radical candor - Coachable, accepting of constructive negative feedback and willing to provide constructive negative feedback where applicable
• Operates with a level of urgency - values immediate action where prudent, enables quick decision-making, swift problem-solving, and seizing opportunities in a dynamic business environment
• Natural customer centricity - has an affinity to always start their train of thought or analysis with the customer’s perspective, bias towards talking to the customer to understand them
• Results-driven - focuses on achieving and exceeding measurable objectives

• 🔎 Our Typical Hiring Process
• Submit an application. IMPORTANT: Please submit your resume/CV in English
• Initial Chat with Global Recruiter
• Hiring Manager Interview
• Assessment/Case Study - if applicable
• Final Interview

We are looking for someone who is Self starter and looking to make a major impact in a fast growing company

Responsibilities:

• Set up hotel's profile based on Department's guidelines
• Serve as a primary contact for customers during the Onboarding process
• Provide insights to our business customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
• Implement customer support software tools
• Promote a "customer first" environment at all times
• Communicate with customers worldwide through video calls, online chat, and emails
• Understand customer outcomes and analyze customer needs
• Achieve high Customer Satisfaction and retention

Requirements:

• 3+ years customer success experience
• Experience in implementation of customer support software tools – A must
• Experience is solving technical troubleshooting
• Proven track record of working in a customer-facing role
• Excellent English both spoken and written – A must
• Hotel Revenue Management / Hotel Reservations Department knowledge- A plus
• Knowledge and experience with hotels reservation and Channel Manager systems – A plus
• Strong analytical skills, with the ability to translate data into insights
• Passionate to provide great service to customers worldwide