Job Title: Bilingual Customer Support & Administrative Assistant
Location: Remote — LATAM and Caribbean
Compensation: USD 800–1,000 per month
Schedule: Monday–Friday, 8:00 AM–5:00 PM US Central or Pacific Time
Employment Type: Full-time. Independent contractor position.
About Sagan
Sagan connects international professionals with remote opportunities at U.S. businesses.
About the Role
Sagan recruits for this role on an ongoing basis. Applications support current and upcoming hiring needs; interview timing depends on available openings.
Provide customer phone support in English and Spanish while keeping day-to-day administrative work organized. You will handle calls in both languages and help maintain schedules, trackers, records and basic invoices.
This opportunity suits someone with practical phone-support experience through a BPO, call center or similar support environment. Clear communication matters in both languages, as does the ability to follow scripts and checklists accurately. Alongside customer support, the role includes administrative help with job advertisements and scripted phone screens, making careful recordkeeping and dependable follow-through useful throughout the day.
Key Responsibilities
- Handle customer calls in English and Spanish with clear, professional communication.
- Provide support over the phone and follow the scripts or checklists provided for the work.
- Maintain schedules, trackers and administrative records so information stays organized.
- Assist with basic invoices and relevant administrative tracking.
- Support the posting of job advertisements and conduct scripted phone screens as assigned.
- Record call and administrative information accurately and keep follow-up items clear.
Qualifications
• 1–3 years of total work experience, including BPO, call-center or customer-service phone support.
- Fluent spoken and written English and Spanish.
- Phone-support experience in a BPO, call-center or customer-service environment.
- Comfort following scripts, checklists and structured administrative processes.
- Clear spoken English for regular customer calls.
- Ability to manage routine schedules, trackers or records with attention to detail.
- Availability for the stated Monday–Friday US Central or Pacific schedule; exact timezone assignment will be confirmed during selection.
Nice-to-Haves
- Administrative experience with scheduling, recordkeeping, basic invoicing or expense tracking.
- Experience posting job advertisements or supporting applicant phone screens.
Resume Submission Guidelines
Paste your full resume in English in the required resume-text field. An English text-based PDF upload is optional.
How to Apply
Complete the role-specific Sagan application.