👨‍💻 Otros

📌 Rol: Gaming Support Agent
🌎 Ubicación: Colombia, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panamá o Perú — 100% remoto
💼 Tipo de Contrato: No especificado
🌐 Idioma: Inglés avanzado — mínimo C1

📋 Descripción General
5CA busca Gaming Support Agents para brindar soporte a jugadores de estudios de videojuegos. El rol consiste en resolver consultas relacionadas con cuentas, problemas técnicos, compras y gameplay, mientras se mantienen actualizados los conocimientos sobre los juegos, proyectos y lanzamientos del cliente.

📋 Responsabilidades Principales
• Brindar soporte a jugadores para el estudio de videojuegos asignado.
• Resolver problemas relacionados con cuentas y aspectos técnicos.
• Atender consultas sobre compras y gameplay.
• Mantenerse actualizado/a sobre nuevos proyectos, actualizaciones y lanzamientos del cliente.
• Trabajar junto a otros agentes bajo la supervisión de un Team Lead y Operations Manager.
• Participar en módulos de capacitación para desarrollar y mejorar habilidades.

🎯 Requisitos
• Inglés avanzado, mínimo C1, oral y escrito.
• Residir en alguno de los países indicados.
• Conocimiento profundo y fuerte interés por los videojuegos.
• Contar con una PC o laptop gaming moderna y 2 monitores.
• Capacidad de troubleshooting, aprendizaje rápido e iniciativa.
• Espacio de trabajo tranquilo dentro del hogar.
• Internet mínimo de 15 Mb/s de descarga y subida, con latencia internacional menor a 120 ms.
• Mínimo 8 GB RAM, Windows 11 y requisitos específicos de CPU y GPU.
• Smartphone compatible con Android 10+ o iOS 16+ para autenticación de dos factores.
• Experiencia en Customer Service es un plus.

🏖️ Beneficios
• Trabajo 100% remoto.
• Capacitación integral y acceso a cursos online.
• Iniciativas de aprendizaje y desarrollo profesional.
• Experiencia en una empresa internacional con clientes de Gaming, E-commerce y Tech.
• Actividades y comunidades internas para empleados.

📌 Rol: Especialista en Publicación de Productos para Comercio Electrónico
🌎 Ubicación: 100% remoto
💼 Tipo de Contrato: Jornada completa, 40 horas semanales
💰 Salario: USD $4–$5 por hora
🕐 Horario: Lunes a viernes, EST
🌐 Idiomas: Español / Inglés

📋 Descripción General
Buscamos un/a Especialista en Publicación de Productos para Comercio Electrónico para gestionar y optimizar listados de productos en múltiples marketplaces. El rol incluye carga de productos, creación de contenido, optimización SEO, coordinación de inventario y mantenimiento de información precisa en los distintos canales de venta.

📋 Responsabilidades Principales
• Crear, subir y gestionar listados de productos en múltiples plataformas de comercio electrónico.
• Redactar títulos, puntos clave, descripciones y palabras clave.
• Mantener actualizados precios, especificaciones, imágenes e información de productos.
• Optimizar los listados para mejorar la visibilidad y las conversiones.
• Supervisar la calidad de los listados y los requisitos de cumplimiento de cada plataforma.
• Coordinar actualizaciones de productos y cambios de inventario.
• Realizar investigaciones de productos y análisis de la competencia.
• Mantener registros y hojas de seguimiento organizados.
• Resolver errores de listado y problemas de carga en marketplaces.

🎯 Requisitos
• Experiencia previa gestionando listados de productos en plataformas de comercio electrónico o marketplaces.
• Familiaridad con Amazon, Walmart, Home Depot, Target, Wayfair, Shopify o similares.
• Excelentes habilidades de comunicación escrita en inglés.
• Conocimientos básicos de SEO y optimización de palabras clave.
• Dominio de Microsoft Excel o Google Sheets.
• Gran atención al detalle y capacidad para gestionar múltiples tareas y cumplir plazos.
• Se valora experiencia con plantillas de listado, archivos planos o sistemas de gestión de inventario.
• Se valora conocimiento de normas de cumplimiento, variaciones de productos, asignación de categorías y edición básica de imágenes.
• Capacidad para trabajar de forma independiente con mínima supervisión.

RevenueCat removes the headaches of building and scaling in‑app subscriptions. Since graduating from YC’s S18 batch we’ve grown into the default monetization platform for mobile: we’re in >40% of newly shipped subscription apps, we process $12B+ in annual purchase volume, and we help everyone from a solo dev in Brazil to the OpenAI mobile team understand and grow their revenue.

We’re a remote‑first crew of 150+, spread across 25+ countries, and guided by values we actually practice: Customer Obsession, Always Be Shipping, Own It, and Balance. If you want your work to touch hundreds of millions of end‑users (and help the developers behind them get paid), you’ll fit right in.

The role

Our customers do not need Customer Success in the traditional sense.

They don’t need someone whose main job is to schedule QBRs, forward Slack messages, or politely ask whether everything is going okay.

They need someone who understands their app, their customers, their business model, their growth goals, their RevenueCat setup, and the levers that might help them make more money.

That is the CSM motion we are building.

RevenueCat has grown quickly, and our customer base now spans everything from tiny indie apps to some of the largest mobile businesses in the world, like Ladder, ChatGPT, and Notion. The post-sales motion that got us here will not automatically get us through the next stage. We need to get sharper about where CSMs go deep, where we scale through playbooks and education, how CSMs partner with their technical and product counterparts, and how we make sure our best customer learnings become reusable systems.

As Head of Customer Success, you will own that evolution.

You will lead and rebuild the CSM function as a high-context, commercially sharp, app-growth-oriented team. Your job is to make CSMs true growth partners to our managed customers: people who can diagnose what matters, drive the right RevenueCat adoption, bring in the right specialist when needed, and make sure there is always a clear next step.

This is not a pure process role.

At least at first, you will be close to the work. You will own a number of accounts yourself, but also join your team’s customer calls, review account plans, help untangle messy escalations, coach CSMs through difficult account situations, and personally raise the bar for what "good" looks like. Over time, you will turn that work into the operating system for Customer Success at RevenueCat: account plans, customer tiers, health signals, review cadences, handoff rules, playbooks, hiring profiles, enablement loops, and scaled programs that help us serve more customers without becoming bloated or generic.

If that sounds exciting, this role might be for you.

Why we're hiring for this role now

RevenueCat is at the point where post-sales can no longer be mostly heroic effort, individual judgment, and tribal knowledge.

Our best customers want more than support. They want perspective on pricing, paywalls, lifecycle, retention, analytics, cross-platform monetization, and the operating decisions that affect revenue.

At the same time, not every managed customer should get the same depth of CSM motion. The app market is very top-heavy. Our post-sales motion needs to reflect that. Top accounts should get deep account planning, growth diagnosis, stakeholder mapping, product adoption strategy, TAM input, and clear expansion / renewal ownership. Mid-tier accounts need a lighter but still intentional motion. Lower-touch customers need leverage: webinars, templates, office hours, lifecycle education, better docs, and product-led guidance.

We need someone who can build that system.

Someone who can make the CSM team more strategic without making it slower.

Someone who can help customers feel like RevenueCat is a growth partner, not just subscription infrastructure.

Someone who can make our CSMs better, our handoffs clearer, our advisory work more targeted, our customer education more scalable, and our account strategy more commercially useful.

What you'll be responsible for

• Building the CSM operating system: Define how Customer Success works at RevenueCat as we scale: customer tiers, coverage models, account plans, health signals, review cadences, renewal / expansion touchpoints, escalation paths, and the difference between bespoke support and scalable programs.

• Leading and coaching the CSM team: Manage, coach, and raise the bar for a team of CSMs. Help them become growth generalists who deeply understand customers' apps, audiences, business models, goals, constraints, RevenueCat usage, and opportunities. Identify where we need coaching, role changes, new hires, or clearer expectations.

• Owning strategic account quality: Make sure our top accounts have real account strategy: clear customer goals, app context, product adoption opportunities, risks, stakeholder maps, open asks, next steps, renewal / expansion context, and technical health input from Technical Account Managers where relevant.

• Making CSMs true growth partners: Help CSMs move beyond generic relationship management. CSMs should be able to diagnose likely growth bottlenecks, recommend practical RevenueCat adoption, interpret app performance, qualify when the subject matter experts from our Growth Advisory team should get involved, and keep the customer moving toward higher-impact work.

• Clarifying CSM / TAM / Growth Advisory handoffs: Partner closely with TAM, Support, Sales, Product, and Growth Advisory so customers get the right help from the right person. CSMs should own customer context, account strategy, adoption, stakeholder management, and next-step clarity. TAMs should own technical correctness. Growth Advisory should go deep on specific, high-impact growth problems.

• Turning repeated customer work into scale: When the same issue appears across accounts, make sure it becomes a playbook, template, customer education asset, internal enablement, webinar, support macro, sales collateral, product feedback, or docs improvement. The goal is not to consult the same problem forever. The goal is to make the company smarter every time we solve it.

• Driving measurable customer and business outcomes: Define and improve the metrics that matter: product adoption, account health, customer outcomes, renewal / expansion influence, quality of account strategy, risk visibility, and the team's ability to create leverage as the customer base grows.

We're looking for someone who

Has led Customer Success in a high-quality, high-growth environment. You have led CSMs, account managers, customer growth teams, strategic success teams, or a similar customer-facing function in a B2B SaaS, developer tooling, infrastructure, mobile, or app-growth environment. You know what good looks like because you have built or operated it before.

Can be credible with serious app businesses. You do not need to be the best CRO, CRM, UA, pricing, lifecycle, or monetization expert in the company. But you do need to know what those acronyms stand for without looking it up, and need enough app-growth judgment to have useful conversations with founders, growth leaders, product leaders, and executives. You can understand their business, spot shallow advice, diagnose the right problem, and know when to bring in a specialist.

Builds systems without hiding behind process. You can turn messy work into clear account plans, handoffs, playbooks, templates, review cadences, and enablement loops. But you do not create process for its own sake. Your systems make the team faster, sharper, and more useful to customers.

Is commercially sharp. You understand renewals, expansion, product adoption, stakeholder management, risk, executive alignment, and the difference between a happy user and a healthy account. You can help CSMs connect customer value to RevenueCat value without becoming pushy or salesy.

Is strong enough technically to lead well. You do not need to debug SDK issues yourself, but you do need to understand RevenueCat's product concepts, common integration paths, and technical customer context well enough to know what is going on, what CSMs should answer, and when TAM / Support / Engineering should own the response.

Can coach high-ownership people. You set a high bar, give direct feedback, create clarity, and follow through. You know how to help smart people improve without micromanaging them. You are comfortable making hard calls when a person, process, or expectation is not working.

Builds for scale, not just for one account. You are not satisfied solving the same problem fifty times. When you see a pattern, you want to turn it into a reusable asset. When a CSM finds a great answer, you want the whole team to benefit. When a customer engagement works, you want to know whether it can become a playbook.

Thrives in a remote, async, direct culture. You write clearly, document decisions, communicate early, and do not wait for perfect information before moving. You can work across time zones, functions, and messy ownership boundaries without dropping the ball.

What you'll need to be successful

• 8-12+ years of experience in Customer Success, Account Management, Customer Growth, Strategic Consulting, Revenue, or a closely related customer-facing function

• 4+ years managing and scaling customer-facing teams

• Experience owning or strongly influencing renewal, expansion, account health, adoption, or customer-growth outcomes

• Strong customer-facing presence with founders, executives, product leaders, growth leaders, and technical teams

• Experience building customer segmentation, coverage models, account planning, health scoring, QBR / EBR motions, renewal processes, or similar CS operating systems

• Enough technical fluency to operate in a product-led, developer-facing company

• Strong analytical judgment: you can use customer, product, revenue, and usage data to prioritize where the team should spend time

• Excellent written communication and async operating habits

• A bias toward action, high ownership, and direct follow-through

Ideally, you

• Have worked with mobile apps, subscription businesses, marketplaces, gaming, consumer products, or other businesses where monetization and growth mechanics really matter

• Have scaled a CS motion through a major company stage, for example from roughly $30M ARR to $100M+ ARR, or from a small strategic-account motion to a broader tiered model

• Have led both high-touch strategic accounts and scaled / tech-touch customer programs

• Have experience partnering with Technical Account Managers, Support, Sales, Product, Marketing, and specialist advisory teams

• Have hired and developed CSMs who are more than relationship managers: people with real business judgment, product curiosity, and customer-growth instincts

• Have used customer patterns to influence product roadmap, enablement, marketing, and sales strategy

What success looks like

Within the first month, you'll:

• Get deep into RevenueCat's product, customers, customer segments, and current CSM motion

• Meet the CSMs, TAMs, Growth Advisory, Sales, Support, Product, and Marketing partners you'll work with most closely

• Review the top managed accounts and identify immediate risks, opportunities, unclear ownership, and missed adoption / expansion potential

• Shadow customer calls and shared Slack channels to understand where CSMs are creating value, where they are getting pulled into low-leverage work, and where handoffs are breaking

• Form an initial point of view on the CSM team's current strengths, gaps, operating model, and hiring needs

Within the first 3 months, you'll:

• Roll out a clear account plan format for top accounts

• Establish a monthly top-account review focused on the highest-value opportunities, biggest risks, and stuck decisions

• Clarify CSM / TAM / Growth Advisory ownership so customers get faster answers and CSMs stay focused on business outcomes

• Define the first version of CSM success metrics across customer outcomes, product adoption, account health, renewal / expansion influence, and quality of account strategy

• Personally help move several important accounts forward through clearer diagnosis, better stakeholder mapping, stronger adoption plans, or better internal coordination

• Identify the most important coaching, enablement, and hiring needs for the team

Within the first 6 months, you'll:

• Have a working tiered CSM motion: deep where depth matters, lighter but intentional where it does not, and scaled where humans should not be the bottleneck

• Improve the quality and consistency of top-account strategy across the managed segment

• Build enablement loops so recurring customer questions and growth problems become playbooks, templates, webinars, docs, macros, customer education, or product feedback

• Partner with Sales to tighten renewal / expansion ownership and make sure account strategy is commercially useful

• Partner with TAM and Support to reduce unnecessary relay work and make customer routing clearer

• Have a clear hiring and team development plan for the next stage of Customer Success at RevenueCat

Within the first 12 months, you'll:

• Operate a CSM team that customers see as a strategic growth partner, not a reactive relationship layer

• Have improved product adoption, account health, risk visibility, renewal readiness, and expansion quality across managed accounts

• Have turned the best 1:1 customer work into scalable playbooks and assets used by CSMs, Sales, TAMs, Growth Advisory, and customers

• Have built a high-talent, high-ownership CSM team with clear roles, clear expectations, and a much higher bar for customer strategy

• Have helped define what Customer Success should mean at RevenueCat as we scale: commercially sharp, deeply customer-aware, product-fluent, growth-oriented, and built for leverage

Why this role is exciting

This is a rare chance to define Customer Success at a company where the customer problem is genuinely interesting.

RevenueCat sits at the center of how app businesses make money. We see subscription infrastructure, pricing, paywalls, retention, lifecycle, platform rules, app-store behavior, customer growth, and monetization data across a huge share of the mobile ecosystem.

That means our CSM motion can be much more than "keep customers happy."

Done well, it can help the best app companies in the world grow faster. It can help smaller teams learn from the patterns we see across the market. It can make RevenueCat's product better. It can turn customer work into public education, benchmarks, playbooks, and product feedback. And it can make Customer Success a revenue engine for customers and for RevenueCat, not a cost center.

The hard part is that none of this happens automatically.

You will need to raise the bar, clarify ownership, build systems, coach people, make tradeoffs, say no to low-leverage work, and stay close enough to customers that the team never drifts into generic CS theater.

That is the job.

What we offer:

• Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator

• 10-year window to exercise vested equity options

• Fully remote and flexible work environment

• 4-5 weeks of suggested time off annually for mental, physical, and emotional recharge

• $2,000 USD for workspace setup and $1,000 USD annual stipend for continuous learning

Curious about the interview process? Discover more in our blog post about how we hire and learn tips to help you succeed.

Our organization is seeking content writers to create articles and blog posts on a variety of topics.

The rate of pay is $20 per 100 words (this comes out to approximately $100 per article or $50 per hour).

Some topics you may be asked to write about include the following (you can always turn down a topic if you do not feel comfortable writing about it, however if you have experience or expertise in a specific area, please let us know):

• Health & beauty
• Fitness
• Home Decor
• Fashion
• Sports
• Do it yourself
• Finance
• Legal
• Medical
• Family/Parenting
• Relationships
• Real Estate
• Restaurants
• Contracting (plumbing, pool building, remodeling, etc.)

These are just some of the more general industries and topics that we cover.

Requirements:

• We ask that all work be completed using a word processor such as Microsoft Word or Open Office
• A reliable internet connection and the ability to meet deadlines
• Good communication skills and respond in a timely manner to editorial staff when they ask for updates on tasks, etc
• Work well as a team member with the rest of our content management and editorial staff

Note: Applicants to this job signaled that accessing some writing tasks may require payment.

Project Management Coordinator – Nivel 8 con Ingles

Perfil requerido:

Profesional en Administración, Ingeniería, Operaciones o carreras relacionadas.
2 a 5 años de experiencia en:
Project Management.
Coordinación de proyectos.
PMO.
Transformación de procesos.
Experiencia apoyando proyectos pequeños, workstreams o iniciativas multidisciplinarias.
Inglés básico/empresarial.

Funciones principales:

Apoyar la planificación y ejecución de proyectos.
Manejar cronogramas, hitos, dependencias y tareas.
Hacer seguimiento a riesgos, incidentes y decisiones.
Elaborar reportes de avance y actualizar indicadores.
Mantener documentación y registros de proyectos.
Coordinar actividades entre diferentes equipos.
Dar seguimiento a entregables y fechas.
Identificar y escalar riesgos, cambios de alcance o conflictos.
Utilizar herramientas de gestión, reportes, colaboración y dashboards.

Competencias clave:

Organización y seguimiento.
Atención al detalle.
Capacidad analítica.
Comunicación con diferentes equipos.
Manejo de múltiples prioridades.
Conocimiento básico de metodologías de proyectos/PMO.
Capacidad para traducir requerimientos de negocio a lenguaje técnico.

Contrato prest5ación de servicios
Salario Abierto
Remoto
Ingles intermedio

RevenueCat removes the headaches of building and scaling in‑app subscriptions. Since graduating from YC’s S18 batch we’ve grown into the default monetization platform for mobile: we’re in >40% of newly shipped subscription apps, we process $12B+ in annual purchase volume, and we help everyone from a solo dev in Brazil to the OpenAI mobile team understand and grow their revenue.

We’re a remote‑first crew of 150+, spread across 25+ countries, and guided by values we actually practice: Customer Obsession, Always Be Shipping, Own It, and Balance. If you want your work to touch hundreds of millions of end‑users (and help the developers behind them get paid), you’ll fit right in.

The Role

This is not your typical Customer Success role.

RevenueCat prices based on how much money a customer makes. That creates an unusually clear alignment of incentives: when our customers grow, we grow.

That means Customer Success at RevenueCat should be more than relationship management, implementation check-ins, and polite QBRs.

Our best CSMs understand a customer’s app, audience, business model, growth goals, internal constraints, RevenueCat usage, and decision-making dynamics well enough to help that customer make better decisions.

Sometimes that means helping them adopt the right RevenueCat feature.

Sometimes it means spotting that their paywall, pricing, lifecycle, onboarding, or retention motion deserves a closer look.

Sometimes it means bringing in a technical partner to make sure an implementation question gets answered correctly.

Sometimes it means bringing in one of our growth specialists — people with deep expertise in areas like paywall conversion, lifecycle messaging, paid user acquisition, pricing, or gaming monetization — when a customer has a specific high-impact growth problem worth digging into.

And often, it means doing the unglamorous but critical work of keeping everyone aligned on context, priorities, next steps, owners, and follow-through.

That’s this role.

As a Senior Customer Success Manager, you’ll own a portfolio of managed RevenueCat customers and help them get more value from RevenueCat. You’ll become the person who understands where each customer is trying to go, what is getting in their way, how RevenueCat can plausibly help, and what needs to happen next.

You are not expected to be the best technical expert, paywall expert, lifecycle expert, paid acquisition expert, or pricing expert in the company.

You are expected to be a strong growth generalist: curious, commercially aware, product-fluent, organized, and credible enough to diagnose the right problem, bring in the right person, and own the follow-through.

Why we’re hiring for this role now

RevenueCat has grown quickly, and our customer base now spans everything from tiny indie apps to some of the largest mobile businesses in the world.

The traditional version of Customer Success - where a CSM is mostly a relationship owner, meeting scheduler, escalation path, or (and this is the worst one) secretly just another sales person trying to upsell customers things they don’t need - is not enough for where we are going.

Our customers want help making more money. They want better visibility into what is happening in their subscription business. They want practical guidance on monetization, paywalls, pricing, retention, lifecycle, platform rules, and product adoption. They want to know what other great app businesses are doing. They want RevenueCat to be a partner in growth, not just a vendor they ping when something breaks.

At the same time, we cannot give every managed customer the same level of depth.

Some customers need deep account planning, proactive growth diagnosis, stakeholder mapping, technical input, and clear expansion / adoption strategy. Some need lighter but still thoughtful guidance. Some need scalable education, templates, webinars, playbooks, office hours, and better self-serve resources.

A strong CSM knows the difference.

This role is for someone who wants to help define what modern Customer Success should look like for app businesses: commercially sharp, deeply customer-aware, product-fluent, growth-oriented, and built for leverage.

What you’ll be responsible for

Customer context and account strategy

You’ll build deep understanding of each customer in your portfolio: their app, value proposition, audience, onboarding, paywall, pricing, plans, lifecycle, user acquisition motion, retention drivers, business model, growth goals, stakeholders, RevenueCat usage, risks, and opportunities.

You’ll turn that context into clear account strategy: what matters, what RevenueCat can help with, what the customer should adopt next, where the risks are, who needs to be involved, and what the next step is.

Helping customers grow with RevenueCat

You’ll help customers identify where RevenueCat can plausibly help them make more money.

That could include better use of RevenueCat Analytics, Paywalls, Experiments, Offerings, targeting, integrations, web monetization, or other parts of the product.

It could also mean helping them think through broader subscription growth questions: conversion, retention, lifecycle, pricing, packaging, churn, winback, platform strategy, or monetization experiments.

You won’t always be the deepest expert in the room. But you should understand enough to ask good questions, avoid shallow advice, spot the real problem, and bring in the right specialist when needed.

Product adoption and business outcomes

You’ll make sure customers are not just paying for RevenueCat, but actually using it in ways that help their business.

That means understanding their goals, identifying adoption gaps, helping them prioritize what to implement next, and making sure our product becomes more deeply embedded in how they operate.

Success is not “the customer likes us.”

Success is the customer getting more value from RevenueCat, adopting the right products, making better monetization decisions, and becoming more likely to grow with us over time.

Business reviews that actually matter

You’ll run customer conversations and business reviews that are useful.

Not generic QBR theater.

You’ll bring customer-specific context, product usage insights, account risks, growth opportunities, benchmarks where relevant, and clear recommendations. You’ll leave customers with better understanding and concrete next steps.

Cross-functional coordination

You’ll work closely with technical account partners, support, product, sales, and growth specialists.

RevenueCat is a technical product, and customers often need help that spans multiple functions. A great CSM does not try to answer everything themselves, but also does not blindly route questions and walk away.

You’ll own the customer context and next-step clarity.

When a customer has a technical implementation, SDK, API, data, StoreKit, Google Play, Stripe, webhook, entitlement, or debugging question, you’ll bring in the right technical partner.

When a customer has a specific, high-impact growth problem, you’ll help decide whether one of our growth specialists should get involved.

When a customer’s feedback points to a product gap, you’ll make sure Product understands the pattern and the business impact.

When renewal, expansion, or executive alignment matters, you’ll partner with Sales and GTM leadership.

Risk, renewal, and expansion context

You’ll understand the health of your accounts beyond surface-level relationship status.

Who are the decision makers? What is the customer trying to achieve? Are they adopting the right parts of RevenueCat? Are there unresolved risks? Are there expansion opportunities? Is there executive alignment? Is the customer getting measurable value?

You’ll partner with Sales where commercial action is needed, and you’ll make sure RevenueCat has a clear view of account health, risk, adoption, and growth potential.

Turning repeated work into leverage

You’ll notice patterns.

When the same question, objection, adoption gap, growth problem, or customer confusion shows up repeatedly, you’ll help turn it into something reusable: a playbook, template, webinar, customer guide, internal enablement, support macro, docs improvement, sales asset, or product feedback.

We don’t want to solve the same problem from scratch forever.

The goal is to make the whole company smarter every time we learn something from a customer.

What you’ll need to understand deeply

The customer’s app

What does the app do? Who is it for? What problem does it solve? How does onboarding work? What does the paywall look like? What plans do they offer? What drives conversion, retention, and willingness to pay?

The customer’s customers

Who uses the app? Why do they subscribe? Why do they churn? What segments matter? Where is the friction? What motivations, objections, and behaviors shape the subscription business?

The customer’s business

How does the company make money? What are their growth goals? What markets matter? What constraints are they operating under? Who makes decisions? What does success look like for them?

RevenueCat’s product

Not just what features exist, but which features can plausibly help a customer make more money, reduce operational pain, learn faster, or run their business better.

App growth broadly

You should be comfortable learning and talking about monetization, paywalls, pricing, lifecycle, retention, churn, trials, onboarding, paid acquisition, LTV, cohorts, experiments, and subscription strategy.

You don’t need deep specialist-level expertise in all of these areas.

You do need enough judgment to know which problem is worth solving.

Within the first month, you’ll:

• Gain a deep understanding of RevenueCat’s product, customers, customer segments, and managed customer motion

• Meet with Customer Success, Sales, Product, Support, technical account partners, and growth specialists to understand how we work today

• Sit in on customer calls, implementation handoffs, business reviews, and internal account discussions

• Start building customer context for a small set of managed accounts

• Present your “first ship” — a RevenueCat onboarding tradition where you create and share something useful based on your first few weeks. For this role, that could be an account-plan template, a customer insight, a growth playbook, a customer education idea, or an improvement to how we run customer conversations

Within the first 3 months, you’ll:

• Own a portfolio of managed customers

• Build account plans for your most important accounts, including customer goals, app context, RevenueCat adoption, growth opportunities, risks, stakeholders, open asks, and next steps

• Identify product adoption opportunities and help customers take action on them

• Run customer conversations and business reviews that produce concrete next steps

• Work with technical partners and growth specialists without becoming a relay layer

• Begin tracking success across account health, adoption, customer outcomes, risks, and renewal / expansion context

Within the first 6 months, you’ll:

• Be trusted by customers as a thoughtful, growth-oriented account partner

• Have improved product adoption and account clarity across your portfolio

• Have helped customers identify and act on meaningful monetization or growth opportunities

• Have turned repeated customer questions or growth problems into reusable assets, playbooks, docs, templates, or enablement

• Be a strong internal voice for customer context, helping Product, Sales, Support, and Marketing understand what customers are trying to do and where they get stuck

After 12 months, you’ll:

• Have helped customers make better decisions about their subscription business

• Have contributed meaningfully to customer health, product adoption, renewal readiness, and expansion context

• Be known internally as someone who brings clear customer context, sharp judgment, and strong follow-through

• Have helped define what great CSM work looks like at RevenueCat

• Have made the team smarter by turning customer learnings into reusable systems, content, and playbooks

What you’ll need to be successful

• 5+ years of experience in Customer Success, Account Management, Customer Growth, Strategic Consulting, Growth, Product, Marketing, Sales, Support, or a similarly customer-facing role

• Experience managing strategic or high-value customer relationships where product adoption, account strategy, stakeholder management, and business outcomes mattered

• Strong enough app-growth judgment to reason about monetization, retention, pricing, paywalls, lifecycle, onboarding, and/or user acquisition, even if you are not a deep specialist in all of them

• Ability to use data to understand customer performance, spot risks and opportunities, and communicate practical recommendations

• Comfort working with technical products and technical stakeholders. You do not need to be an engineer, but you need to understand enough to know when technical correctness matters

• Strong written and verbal communication across founders, executives, growth teams, product teams, and engineers

• High ownership and follow-through across multiple customers, internal stakeholders, and moving pieces

• Strong prioritization skills. You should know where to go deep, where to be lightweight, and where to create leverage

• Comfort working in a remote, async environment using tools like Google Docs, Slack, Zoom, Linear, Salesforce, and Notion

Ideally, you

• Have worked with mobile apps, subscription businesses, consumer products, gaming, marketplaces, payments, analytics, lifecycle, CRM, growth tooling, or developer tools

• Have firsthand experience with app monetization, in-app purchases, subscriptions, paywalls, lifecycle messaging, pricing, retention, or mobile analytics

• Have owned strategic accounts with renewal or expansion influence

• Have built customer-facing playbooks, workshops, templates, guides, webinars, or scaled education

• Have partnered closely with technical account managers, support teams, product managers, sales teams, or specialist advisory teams

• Have been a RevenueCat customer, app builder, or operator in the mobile subscription ecosystem

We’re looking for someone who

Thinks like an owner

You do not wait for perfect process or perfect instructions. You notice gaps, take responsibility, and follow through.

Goes deep on customer context

You are not satisfied with “they seem happy.” You want to understand the app, the business, the people, the goals, the constraints, the risks, and the opportunities.

Has practical growth judgment

You can reason about what might help a customer grow without pretending there is one magic playbook for every app.

Communicates clearly

You can explain complex ideas simply, write useful internal context, run a sharp customer call, and adapt your communication to executives, growth teams, product teams, and engineers.

Can work across functions without creating chaos

You know when to bring in technical help, when to bring in a growth specialist, when to involve Sales, and when to raise a product issue. You keep ownership clear.

Builds for leverage

You do not want to answer the same question fifty times. You turn repeated customer needs into reusable assets.

Likes directness

We value clear thinking, honest feedback, and high standards. You should be comfortable working in a culture where people say what they mean and expect follow-through.

What we offer:

• Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator

• 10-year window to exercise vested equity options

• Fully remote and flexible work environment

• 4-5 weeks of suggested time off annually for mental, physical, and emotional recharge

• $2,000 USD for workspace setup and $1,000 USD annual stipend for continuous learning

Curious about the interview process? Discover more in our blog post about how we hire and learn tips to help you succeed.

📌 Rol: AI-First Account Manager - Creative Operations
🌎 Ubicación: 100% remoto — Horario alineado con US Eastern Time
💼 Tipo de Contrato: Full-Time / Contractor
💰 Salario: USD $38,000–$50,000 anuales, según experiencia
🎓 Formación: No especificada

📋 Descripción General
Storm Ideas busca un/a Account Manager para gestionar relaciones con clientes dentro de proyectos de Creative Operations y Systems / Process Design. El rol combina gestión de cuentas, comunicación con stakeholders, organización de procesos y uso intensivo de IA para mantener contexto, seguimiento y claridad operativa.

📋 Responsabilidades Principales
• Gestionar el contexto completo de las cuentas, incluyendo stakeholders, prioridades, riesgos, decisiones y próximos pasos.
• Coordinar reuniones, actualizaciones, acciones, bloqueos y handoffs con clientes y equipos internos.
• Convertir solicitudes ambiguas de clientes en próximos pasos, responsables y decisiones claras.
• Utilizar IA para preparación de reuniones, research, stakeholder mapping, resúmenes, seguimiento, drafting y QA.
• Mantener account notes, decision logs, stakeholder maps y follow-up trackers.
• Trabajar con Account Management, Creative Operations, AI Operations y equipos técnicos.
• Identificar problemas de workflows, procesos, aprobaciones y comunicación.
• Detectar nuevas oportunidades y crecimiento dentro de cuentas existentes.

🎯 Requisitos
• Experiencia demostrable gestionando relaciones con clientes, stakeholders, account delivery o conversaciones operativas complejas.
• Inglés escrito y oral sólido.
• Experiencia utilizando IA en entornos de trabajo y fuerte interés en AI-enabled account management.
• Pensamiento estructurado, autonomía y capacidad para trabajar con situaciones ambiguas.
• Excelentes habilidades de comunicación y relación con clientes.
• Familiaridad con herramientas de workflow, colaboración y gestión de proyectos.
• Conocimientos de sistemas y procesos para comunicarlos a stakeholders no técnicos.

🏖️ Beneficios
• Trabajo 100% remoto con equipo internacional.
• Trabajo con marcas reconocidas globalmente de US Entertainment.
• Hardware moderno y workflows habilitados por IA.
• Acceso a beneficios según el país.
• Ejercicio técnico del proceso de selección remunerado.

RevenueCat removes the headaches of building and scaling in‑app subscriptions. Since graduating from YC’s S18 batch we’ve grown into the default monetization platform for mobile: we’re in >40% of newly shipped subscription apps, we process $12B+ in annual purchase volume, and we help everyone from a solo dev in Brazil to the OpenAI mobile team understand and grow their revenue.

We’re a remote‑first crew of 150+, spread across 25+ countries, and guided by values we actually practice: Customer Obsession, Always Be Shipping, Own It, and Balance. If you want your work to touch hundreds of millions of end‑users (and help the developers behind them get paid), you’ll fit right in.

We have built a culture centered around ownership, high standards, and customer focus. We’re obsessed with exceptional talent density, and know that it’s critical to our mission.

As RevenueCat continues to grow, the company is investing heavily in the people, systems, and infrastructure to scale.

The role:

RevenueCat is looking for a Head of People to lead talent and people strategy during a pivotal stage of growth. Reporting to the VP of Strategy & Operations, this leader will oversee both Recruiting and People Operations across the organization.

Recruiting is the most immediate area of focus. As RevenueCat scales, the company is looking for someone who can build a world-class recruiting function while also helping evolve broader people programs, organizational design, performance management, and leadership development efforts.

This is a hands-on leadership role. RevenueCat is looking for someone who enjoys operating at both the strategic and tactical levels and who wants to help shape how a rapidly growing company attracts, develops, and retains exceptional talent.

The Head of People will lead:

• A growing People team spanning Recruiting and People Operations

• Two recruiters today and a recruiting coordinator, with additional hiring planned in the near term

• Two dedicated People Operations team members

• Talent and people strategy for a globally distributed organization of 150+ employees

Other responsibilities will be:

• Build and execute a recruiting strategy that supports significant organizational growth while maintaining talent density.

• Improve hiring manager effectiveness, candidate experience, and recruiting operations.

• Partner with executives on workforce planning, organizational design, and leadership development.

• Continue evolving RevenueCat's performance management and talent development programs.

• Build scalable systems and processes that support a globally distributed workforce.

• Partner closely with Finance on compensation, headcount planning, and organizational investments.

• Leverage automation and AI-enabled workflows to improve recruiting and people operations.

• Develop metrics and reporting that improve visibility into hiring performance and organizational health.

• Help maintain and strengthen RevenueCat's culture as the company scales.

About you:

You are a builder.

You enjoy creating systems, processes, and teams from the ground up. You know when structure is needed, when simplicity is better, and how to scale organizations without creating unnecessary complexity.

You are talent-obsessed.

You believe exceptional companies are built by exceptional people. You have strong judgment around talent and know how to build recruiting systems that consistently attract and close high-performing candidates.

You are hands-on.

You don't view leadership as delegation. You're comfortable rolling up your sleeves, solving problems directly, and operating wherever the business needs you most.

You are operationally minded.

You use data to inform decisions, build scalable systems, and identify opportunities for improvement. You enjoy turning ambiguity into clarity.

You are AI-curious.

You understand that recruiting, people operations, and organizational design are being transformed by AI. You're excited about leveraging new tools and workflows to help teams operate more effectively.

You are adaptable.

You thrive in fast-moving environments, prioritize effectively, and adjust quickly as business needs evolve.

Experience:

• 8+ years of experience across recruiting, talent acquisition, people operations, or broader people leadership roles.

• Experience building and scaling teams within high-growth technology companies.

• Strong recruiting experience, particularly within technical organizations.

• Experience partnering directly with executives on talent and organizational decisions.

• Experience managing and developing teams.

• Strong communication, influence, and stakeholder management skills.

Highly valued:

• Experience in talent-dense organizations known for exceptional hiring standards.

• Experience within developer tools, infrastructure software, SaaS, fintech, or adjacent technology sectors.

• Experience in operations, business operations, or other highly cross-functional leadership environments.

• Experience supporting distributed or global organizations.

• Experience building AI-enabled recruiting or people workflows.

• Experience across both recruiting and people operations functions.

In your first month, you'll:

• Meet the People team, leadership team, and key hiring managers.

• Go deep on RevenueCat's culture, operating principles, and organizational structure.

• Assess the current recruiting function, hiring processes, and talent priorities.

• Understand existing people programs, performance management processes, and compensation philosophy.

• Identify immediate opportunities for impact.

• Develop a roadmap for improving recruiting effectiveness and operational efficiency.

Within your first 3 months, you'll:

• Take ownership of recruiting and people operations goals. Show tangible results on recruiting efficiency and execution

• Partner with leaders on workforce planning and organizational design initiatives.

• Implement improvements to hiring processes, candidate experience, and recruiting operations.

• Establish clear metrics and reporting around recruiting and people outcomes.

Within your first 6 months, you'll:

• Continue to deliver measurable improvements in hiring quality, speed, and efficiency.

• Strengthen collaboration between Recruiting, People Operations, and business leaders.

• Improve systems and processes that support organizational growth.

• Become a trusted advisor to leaders across the company on talent and people matters.

• Help create a more scalable foundation for RevenueCat's next phase of growth.

Within your first 12 months, you'll:

• Help scale the company while maintaining a high bar for talent density and performance.

• Build a recruiting function that serves as a competitive advantage for RevenueCat.

• Establish yourself as a strategic leader across the organization.

• Strengthen the people infrastructure needed to support continued growth.

• Help shape the long-term vision for the People function as RevenueCat continues to scale.

What we offer:

• Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator

• 10-year window to exercise vested equity options

• Fully remote and flexible work environment

• 4-5 weeks of suggested time off annually for mental, physical, and emotional recharge

• $2,000 USD for workspace setup and $1,000 USD annual stipend for continuous learning

Curious about the interview process? Discover more in our blog post about how we hire and learn tips to help you succeed.

See yourself at Twilio

Join the team as Twilio’s next Manager, Fraud Operations.

About the job

In this role, you will be responsible for the performance and development of Fraud Operations Specialists, ensuring that cases are worked efficiently by order of priority, with high precision. The ideal candidate is comfortable in a fast paced, ever changing environment, is passionate about preventing consumer harm and enjoys switching between strategic and tactical level thinking. You will closely partner with other Fraud Operation Managers, Product Managers and Engineers, to deliver top performance of the entire Fraud Operations team.

Responsibilities

In this role, you’ll:

• Lead one of Twilio’s Fraud Operations organizations, which is responsible for fraud prevention on Twilio’s platform.
• Direct the day to day activities of your team to ensure Service Level Agreements are being consistently met
• Act as the point of contact for high value customer incidents
• Coach and mentor your team on fraud best practices, ensuring quality decisions are made
• Partner with product, engineering and customer support teams to strike a balance between risk mitigation and customer experience

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• You have a Bachelor’s Degree in Business, Operations or similar discipline or equivalent job experience. 
• 1+ years of people management experience, leading global operations teams in a fast paced, ever changing environment.
• 2+ years experience in fraud, abuse or compliance in eCommerce, FinTech, or telecommunications. 
• Willingness to work a non-traditional schedule; weekends and holidays may be required
• Strong written and verbal communication skills and are comfortable presenting to various levels of leaders/ stakeholders

Desired:

• Intermediate knowledge of SQL, Looker, Tableau or similar data extraction and data visualization tools 
• Basic understanding APIs and related technologies
• You are a natural problem solver, comfortable using data to arrive at decisions and you consistently demonstrate sound business judgment.
• You are able to build relationships and influence stakeholders across the organization. Strong project and process management skills, including establishing/managing a budget and setting/achieving goals
• You have excellent time management and organizational skills and are comfortable working under pressure.

Location

This role will be remote and based in Estonia

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

📌 Rol: Clinical Partnerships Manager | Healthcare Workforce Education
🌎 Ubicación: Remoto
💼 Tipo de Contrato: Full-time

📋 Descripción General:
Buscamos un/a Clinical Partnerships Manager para gestionar y fortalecer relaciones con hospitales, centros de diagnóstico y organizaciones de salud. Será responsable de desarrollar nuevas alianzas, coordinar prácticas clínicas para estudiantes, reactivar cuentas inactivas y garantizar una excelente experiencia para los socios estratégicos.

🎯 Requisitos:
• 3+ años de experiencia en B2B Inside Sales, Account Management, Customer Success o Partnership Development.
• Inglés avanzado, tanto oral como escrito.
• Experiencia gestionando relaciones con clientes desde la prospección hasta la implementación y seguimiento.
• Habilidad para realizar llamadas salientes, negociar y gestionar objeciones.
• Excelente organización y experiencia administrando múltiples cuentas.
• Capacidad para trabajar de forma autónoma y resolver situaciones sensibles con criterio.

🏖️ Beneficios:
• Trabajo 100% remoto en horario laboral de EE. UU.
• Compensación según experiencia y modalidad de contratación.
• Alto nivel de autonomía e impacto directo en el crecimiento de la empresa.
• Oportunidades de desarrollo profesional dentro de una empresa de educación en salud en expansión.

See yourself at Twilio

Join the team as Twilio’s next Fast Track Onboarding Specialist 2

About the job

Twilio is seeking a Fast Track Operations Specialist to join the team that runs Twilio’s personalized onboarding team globally. This role will work directly with customers to help them onboard A2P their a2p numbers with 1:1 customer engagement. Fast Track Onboarding Specialists are the personalized onboarding experts under the A2P onboarding org. The Fast Track onboarding team is a key part of Twilio’s Super Network, whose mission is to provide strategic customers with solutions to assist them with SLA driven go to market times solutions. 

Responsibilities

In this role, you’ll:

• Provide personalized onboarding support for customers who sign up for our Fast Track Packages.
• Help Fast Track customers solve existing onboarding issues through engagement that meets their onboarding demands. 
• Able to provide compliance guidance for all A2P products.
• Manage Onboarding SLAs and credit utilization for each product
• Partner with operations teams to scale onboarding volumes per assigned customer
• Join weekly calls with customers to report metrics and review any open items or additional onboarding needs
• Wear the Customer Shoes: Provide onboarding support for common customer inquiries through slack in addition to Service now; to ensure customers have an excellent experience with Twilio.
• Draw the Owl: Assess the nature of product or service issues and resolve basic level problems
• Ruthlessly Prioritize: Log customer interactions and tag/categorize issues accordingly.
• Be Bold: Diagnose trends and report findings to our product team to ensure product related issues are resolved 
• Be an Owner: Partner with the account team to proactively address issues and advise on any industry changes that could impact customer onboarding experience.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Ability to work in rotational shifts 8:00am to 5pm Bogota time
• Able to manage daily caseload and respond within SLAs
• A2P compliance experience
• Experience Required: 2 plus Years specializing in at least one a2p products
• Previous experience working directly with clients
• Ability to prioritize tasks and effectively project manage
• Ready to take own up to 12 customer accounts
• You’re empathetic and customer centric to the core.
• You’re a clear verbal and written communicator. 
• You’re introspective and committed to continuous self-improvement.
• You’re capable of working independently but also energized from working within a team and cross-functionally to achieve the company's goals.
• You’re able to complete tasks in core areas within SLAs. 

Desired:

• Familiarity with Google workspace(Google docs, Google sheets, Gemini)
• Familiarity with reporting tools
• Prior experience implementing a2p phone number types
• Understand general CTIA guidelines and some international regulatory requirements
• Able to effectively prioritize tasks and multi-task
• Comfortable owning and leading calls
• Experience handling tasks within a desired SLA

Location

This role will be remote and based in Colombia

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

📌 Rol: Data Services Analyst
🌎 Ubicación: Remoto (Latinoamérica)
💼 Tipo de Contrato: Full-time

📋 Descripción General:
Buscamos un/a Data Services Analyst para liderar migraciones de datos y asesorar a clientes en el uso de reportes dentro de la plataforma Cloudbeds. Será responsable de migrar información desde sistemas PMS, garantizar la integridad de los datos y capacitar a los clientes para aprovechar al máximo las herramientas de reporting y análisis.

🎯 Requisitos:
• Experiencia con sistemas PMS para hoteles (Cloudbeds, Opera, Mews, Protel o similares).
• Experiencia en onboarding, implementación o soporte técnico (Tier 2/3).
• Dominio avanzado de Microsoft Excel y Google Sheets.
• Conocimientos en migración, limpieza, mapeo y validación de datos.
• Experiencia trabajando con CSV y análisis de datos.
• Español fluido; experiencia con herramientas de BI es un plus.

🏖️ Beneficios:
• Trabajo 100% remoto.
• PTO según la legislación local.
• Wellness Fridays mensuales.
• Licencia parental 100% paga.
• Bono para home office.
• Acceso a Cloudbeds University y programas de desarrollo profesional.

See yourself at Twilio

Join the team as our next Deal Desk Senior Analyst.

About the job

Twilio is looking for a curious, action-oriented, strong financial analyst for the Deal Desk Team who lives the Twilio Magic to support our LATAM Go-to-Market motion. This is an exciting role for an individual to gain and expand a broad spectrum of cross-functional interactions and contribute to non-standard commercial agreements by providing rigorous financial governance and structuring. This role partners closely with Finance leadership, Sales, Legal, and Operations to evaluate, structure, and execute deals in a way that is a “win-win” for both customers and Twilio while optimizing corporate margin goals. The ideal candidate is a proactive, driven professional, able to build complex financial models and analyze pricing structures, while providing data-driven, financially sound, and clearly communicated explanations and solutions.

Responsibilities

In this role, you’ll:

• Build and analyze financial models and pricing scenarios for standard and non-standard agreements, evaluating critical variables including pricing, discounting, term length, usage commitments, and gross margin impact.
• Partner with Sales to structure commercially sound deals by analyzing tradeoffs across price, volume, and risk, ensuring all structures align with Twilio’s financial guardrails.
• Act as a guardrail and educator for Sales and GTM teams, ensuring adherence to internal contracting policies, approval matrices, and discount governance.
• Own the end-to-end Deal Desk operational workflow in Salesforce/CPQ (from quote building and pricing approvals to Order Form creation, DocuSign execution, and opportunity closure), ensuring 100% data integrity and policy compliance.
• Establish trusted working relationships across Commercial Legal, Billing Operations, Corporate Finance, and Sales to streamline deal velocity.
• Collaborate with Sales and Legal to review and structure non-standard contract language within Order Forms, ensuring alignment with corporate risk and revenue recognition policies.
• Conduct ad-hoc financial analysis and modeling to support broader business decisions and strategic initiatives.
• Drive and participate in cross-functional project improvement initiatives to scale Deal Desk operations, enhance systems, and optimize internal workflows.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Business proficiency or fluency in English, with solid written and verbal communication skills.
• A Bachelor’s or Associate’s Degree plus a minimum of 3 years of experience in Corporate Finance, Financial Planning & Analysis (FP&A), Commercial Finance, Deal Desk or an analytical Go To Market role. If no degree, a minimum of 5 years of relevant analytical experience is required.
• Demonstrated analytical and financial skills, with a firm understanding of core financial concepts and the ability to explain financial tradeoffs clearly.
• Advanced Excel/Google Sheets skills, with proven experience building financial models, logic formulas, and scenario analyses.
• A diligent, detail-oriented skillset, with the ability to manage multiple high-velocity requests simultaneously while remaining extremely organized under tight deadlines.
• A self-starter with a “can-do” attitude who is comfortable asking clarifying questions and operating with high integrity that aligns with the Twilio Magic.

Desired:

• Knowledge and/or experience using online sales and/or document management tools such as Salesforce, Tableau, Looker, CLM, and JIRA.

Location

This role will be remote, and based in Mexico. 

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

📌 Rol: Data Services Analyst
🌎 Ubicación: Remoto (Latinoamérica)
💼 Tipo de Contrato: Full-time

📋 Descripción General:
Buscamos un/a Data Services Analyst para liderar migraciones de datos y asesorar a clientes en el uso de reportes dentro de la plataforma Cloudbeds. Será responsable de garantizar la calidad de los datos, capacitar a usuarios y brindar soporte técnico durante la implementación para facilitar una transición exitosa.

🎯 Requisitos:
• Experiencia con sistemas PMS para hoteles (Cloudbeds, Opera, Mews, Protel o similares).
• Experiencia en onboarding, implementación o soporte técnico (Tier 2/3).
• Dominio avanzado de Excel y Google Sheets.
• Conocimientos en migración, limpieza, mapeo y validación de datos.
• Español fluido y excelentes habilidades de comunicación con clientes.
• Experiencia con herramientas de BI es un plus.

🏖️ Beneficios:
• Trabajo 100% remoto.
• PTO según la legislación local.
• Wellness Fridays mensuales.
• Licencia parental 100% paga.
• Bono para home office.
• Acceso a capacitaciones y desarrollo profesional a través de Cloudbeds University.

📌 Rol: Product Manager
🌎 Ubicación: 100% remoto (LATAM)
💼 Tipo de Contrato: Full-time | Independent Contractor

📋 Descripción General:
Buscamos un/a Product Manager para liderar el ciclo de vida completo de una línea de productos de electrónica de consumo, con foco en hardware de audio. Será responsable del desarrollo de productos, la coordinación con fábricas en China y la mejora continua de la calidad.

🎯 Requisitos:
• 5+ años de experiencia en desarrollo de productos de hardware, preferentemente en audio o electrónica de consumo.
• Experiencia trabajando directamente con fábricas en China (sourcing, prototipos y producción).
• Experiencia en mejora continua de calidad de producto.
• Inglés fluido.
• Experiencia con EOS o metodologías similares es un plus.

🏖️ Beneficios:
• Salario desde USD 5,000 mensuales.
• Trabajo 100% remoto desde LATAM.
• Horario full-time (lunes a viernes).
• Contrato como Independent Contractor.

📌 Rol: Senior Executive Assistant (CEO & C-Suite Support)

🌎 Ubicación: 100% remoto (Colombia, Brasil, México, Argentina y Costa Rica)

💼 Tipo de Contrato: Full-time

📋 Descripción General

Buscamos un/a Senior Executive Assistant para brindar soporte estratégico al CEO y al equipo ejecutivo, gestionando agendas, comunicaciones, viajes, proyectos y operaciones de alta prioridad.

📋 Responsabilidades Principales

• Gestionar calendarios ejecutivos y coordinar reuniones en múltiples zonas horarias.
• Administrar comunicaciones, correos, reportes y presentaciones ejecutivas.
• Organizar viajes nacionales e internacionales y gestionar itinerarios.
• Dar seguimiento a proyectos estratégicos y coordinar equipos internos.
• Preparar reuniones, eventos, minutas y documentación confidencial.
• Optimizar procesos administrativos y apoyar las operaciones ejecutivas.

🎯 Requisitos

• 5+ años de experiencia como Executive Assistant, Senior Administrative Assistant, Chief of Staff o similar.
• Experiencia apoyando a CEOs, Founders o ejecutivos C-Level.
• Excelente organización, gestión de proyectos y manejo de prioridades.
• Inglés avanzado (oral y escrito).
• Alto nivel de confidencialidad, criterio y profesionalismo.
• Se valora experiencia en startups, tecnología, finanzas, legal o consultoría.

🏖️ Beneficios

• Trabajo 100% remoto.
• Colaboración directa con el equipo ejecutivo.
• Oportunidades de crecimiento hacia Executive Operations Manager, Chief of Staff o Director of Operations.
• Participación en proyectos estratégicos y de alto impacto.

📌 Rol: Operations & Client Success Manager

🌎 Ubicación: 100% remoto (LATAM)

💼 Tipo de Contrato: Full-time | Independent Contractor

📋 Descripción General

Buscamos un/a Operations & Client Success Manager para liderar la experiencia del cliente, optimizar operaciones internas y coordinar la entrega de servicios en una agencia de marketing digital.

📋 Responsabilidades Principales

• Gestionar la relación con clientes desde el onboarding hasta la renovación.
• Supervisar campañas y coordinar equipos para garantizar resultados.
• Crear y optimizar SOPs, procesos internos y automatizaciones.
• Liderar equipos remotos y asegurar el cumplimiento de objetivos y plazos.
• Identificar oportunidades de crecimiento y retención de clientes.

🎯 Requisitos

• 3+ años de experiencia en Client Success, Account Management, Agency Operations o Project Management.
• Experiencia en agencias de marketing (preferida).
• Inglés avanzado (oral y escrito).
• Experiencia creando SOPs y mejorando procesos.
• Experiencia liderando equipos remotos.
• Manejo de GoHighLevel y campañas de Meta Ads.
• Experiencia con ClickUp, Monday.com, Trello o Asana.

🏖️ Beneficios

• Salario de USD 2,500–3,000/mes.
• Trabajo 100% remoto (LATAM).
• PTO y feriados de EE. UU.
• Horario de lunes a viernes (PST).

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

The problems are high-stakes, data-dense, and unforgiving.

We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

Ramp is the fastest-growing corporate card and spend management platform in America. Our Customer Success team is the driving force behind how the world’s most ambitious companies unlock the full power of Ramp’s platform to transform their financial operations.

We’re looking for a Head of Enterprise & Strategic Success to lead our Customer Success motion across Ramp’s largest and most complex accounts—enterprise organizations and strategic partnerships with large multinational corporations. This is a senior leadership role responsible for building and executing the activation strategy that drives spend adoption, deepens product penetration, and accelerates time-to-value for accounts where organizational complexity, global footprint, and change management are defining challenges.

You will own the customer journey for our highest-value segment, leading a team of CSMs who manage enterprise and strategic accounts through onboarding and activation across multiple products on the Ramp platform. You will be a thought partner to Sales, Product, and Partnerships leadership, ensuring that our post-sale experience matches the sophistication of our go-to-market motion.

This role requires a leader who is deeply fluent in AI-augmented workflows: someone who doesn’t just adopt AI tooling, but has a clear point of view on where AI should replace, augment, or stay out of the customer experience. You will set the standard for how the CS org leverages AI for customer communication, data synthesis, account prioritization, and predictive engagement—driving efficiency gains while maintaining the high-touch, consultative relationships our enterprise customers expect.

What You'll Do

Lead Enterprise & Strategic Customer Success

• Own the end-to-end customer success strategy for Ramp’s Enterprise and Strategic segments, setting the vision for how we activate, retain, and expand our largest accounts.

• Build, lead, and develop a high-performing team of Enterprise CSMs, establishing a culture of accountability, intellectual curiosity, and customer obsession.

• Define and drive the key metrics for the segment: spend activation rate, product adoption rate, time-to-value, net revenue retention, and customer health scores. Other metrics could include CSM-sourced leads and multiple-product attach rates.

• Serve as the executive sponsor and escalation point for Ramp’s most complex and highest-value customer relationships.

Drive Change & Transformation Management

• Design and lead change management frameworks tailored to large multinational corporations undergoing financial operations transformation, including agentic workflows, with Ramp.

• Partner with enterprise customers’ executive stakeholders (CFOs, VPs of Finance, Procurement leaders) to build adoption roadmaps that account for organizational complexity, regional variance, and multi-entity structures.

• Develop playbooks for navigating the unique challenges of enterprise activation: multi-stakeholder alignment, global rollout sequencing, compliance requirements, and legacy system migration.

• Bring a transformation management lens to every engagement—ensuring that Ramp is not just a tool adoption, but a catalyst for how enterprises rethink their financial operations.

Operationalize & Scale with AI

• Build AI-augmented workflows across the enterprise CS motion—from AI-driven health scoring and predictive analytics to automated customer communication and just-in-time product enablement.

• Develop a clear framework for where AI should handle, assist, or defer to human CSMs across the customer lifecycle, ensuring the right balance of efficiency and high-touch service.

• Champion AI fluency across the team: set the expectation that every CSM actively uses AI tools in their day-to-day work and maintains a point of view on how AI is reshaping customer success.

• Partner with Product and Engineering to build feedback loops that translate enterprise customer insights into platform improvements, powered by data synthesis and AI-driven pattern recognition.

Cross-Functional Leadership

• Collaborate closely with Enterprise Sales, Solutions Engineering, and Partnerships to ensure seamless handoffs and a unified customer experience from pre-sale through long-term expansion.

• Influence Product roadmap by synthesizing enterprise customer needs, competitive intelligence, and market trends into actionable insights for the Product team.

• Build and maintain executive-level relationships across the customer portfolio, positioning Ramp as a strategic partner—not just a vendor—to the world’s largest organizations.

What You Need

• 10+ years of experience in Customer Success, Account Management, or Post-Sales leadership, with at least 5 years in a senior leadership role managing enterprise or strategic accounts.

• Proven experience leading change management and digital transformation initiatives within large multinational corporations—you’ve navigated the complexity of global rollouts, multi-entity structures, and executive stakeholder alignment.

• Track record of building and scaling high-performing CS teams (20+ CSMs) with clear operating cadences, performance frameworks, and a culture of continuous improvement.

• Deep expertise in enterprise activation metrics: spend activation, product adoption, time-to-value, net revenue retention, and customer health scoring.

• Strong AI fluency—you actively use AI tools in your work, have a clear point of view on AI’s role in customer success, and can drive adoption of AI-augmented workflows across a team.

• Exceptional executive presence and communication skills, with the ability to engage C-suite stakeholders at Fortune 500 companies and translate complex organizational dynamics into actionable CS strategies.

• Experience in fintech, SaaS, or financial operations is strongly preferred; familiarity with corporate card, expense management, or procurement platforms is a plus.

• Comfort operating in a high-growth, fast-moving environment where you’ll be building the playbook as you go—not inheriting a fully mature operation.

Nice to Have

• Experience with management consulting or professional services delivery for enterprise accounts.

• Background in organizational change management methodologies (e.g., Prosci, Kotter, ADKAR) applied in a technology adoption context.

• Experience building or leading customer success for a category-creating product—where you had to define what “success” looks like for customers, not just optimize an existing motion.

• Familiarity with Gong, Salesforce, or similar platforms for call coaching, pipeline management, and customer intelligence.

What Success Looks Like

First 90 Days

• Complete a diagnostic of the current Enterprise & Strategic CS motion: team structure, account coverage model, health scoring, and activation metrics.

• Build relationships with key enterprise customers and conduct listening tours with cross-functional stakeholders (Sales, Product, Partnerships).

• Identify the top 3–5 operational gaps and present a 6-month roadmap to the executive team with clear milestones and resource requirements.

• Establish initial AI-augmented workflows for at least one core CS process (e.g., health scoring, account prioritization, or QBR preparation).

By 6 Months

• Enterprise & Strategic activation rates are measurably improving, with a clear correlation to the new playbooks and operating cadences you’ve implemented.

• The team has a defined change management framework for multinational rollouts, with at least 2–3 enterprise accounts actively using it.

• AI fluency is embedded across the team: every CSM is using AI tools daily, and you’ve shipped at least two AI-augmented workflow improvements.

• Cross-functional feedback loops with Product and Sales are formalized and producing actionable insights that influence the roadmap and GTM strategy.

• You’ve built a talent strategy for the team—hiring plan, competency framework, and career development pathways are in place.

Benefits available to all full-time Ramp employees (Global)

• Flexible PTO

• Centralized home-office equipment ordering

• Health and wellness stipend

• Budget for intra-office travel

• Weekly coffee stipend

United States

• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents

• One Medical annual membership

• 401(k), including employer match on contributions made while employed by Ramp

• Fertility HRA (up to $10,000 per year)

• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay

• Pet insurance

• In-office perks: lunch, snacks, drinks, and more

• Relocation support to NYC or SF (as needed)

Canada

• Group medical, dental, and vision coverage through Sun Life

• Life, AD&D, and disability coverage

• Fertility drug coverage (up to $4,000 lifetime)

• Group Retirement Plan with employer match (RRSP + DPSP)

• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay

• Employee Assistance Program and virtual care through Lumino Health

United Kingdom

• Private medical insurance through Freedom Elite

• Virtual GP and at-home care via eMed x Livi

• Workplace pension through Penfold, with salary sacrifice option

• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.

Ramp Applicant Privacy Notice

📌 Rol: Voice Contributor | Spanish (Peru)

🌎 Ubicación: 100% remoto (Perú)

💼 Tipo de Contrato: Freelance

📋 Descripción General

Buscamos hablantes nativos de español (Perú) para participar en un proyecto de grabación de voz destinado al entrenamiento de una aplicación de IA conversacional.

📋 Responsabilidades Principales

• Enviar dos audiciones de voz (una libre y otra con guion).
• Completar dos sesiones supervisadas de grabación (4 horas cada una).
• Grabar conversaciones naturales y escenarios de atención al cliente.
• Utilizar un estudio de grabación propio con equipo profesional.

🎯 Requisitos

• Español nativo de Perú.
• Voz natural, clara y con estilo conversacional.
• Micrófono profesional, filtro antipop y espacio silencioso.
• Capacidad para grabar audio en formato WAV, 24-bit y 48kHz.

🏖️ Beneficios

• Pago de USD 35 por hora.
• Trabajo 100% remoto.
• Proyecto freelance de aproximadamente 8 horas.

📌 Rol: Operations Manager – Property Management

🌎 Ubicación: 100% remoto (LATAM, dando soporte a Miami y Orlando, EE. UU.)

💼 Tipo de Contrato: Full-time

📋 Descripción General

Buscamos un/a Operations Manager para liderar las operaciones diarias de una empresa de administración de propiedades residenciales. El rol supervisa equipos, procesos de leasing, mantenimiento, cobranzas y relaciones con propietarios, impulsando la eficiencia operativa y el crecimiento del negocio.

📋 Responsabilidades Principales

• Liderar las operaciones de la cartera de propiedades en Miami y Orlando.

• Gestionar y desarrollar equipos de Leasing, Operaciones, Mantenimiento y Business Development.

• Supervisar procesos de leasing, renovaciones y ocupación de propiedades.

• Coordinar mantenimientos, inspecciones y preparación de unidades.

• Gestionar relaciones con propietarios, inquilinos y proveedores.

• Supervisar cobranzas, renovaciones de contratos y desempeño financiero.

• Implementar KPIs, SOPs y mejoras de procesos para optimizar la operación.

🎯 Requisitos

• 3+ años de experiencia en Property Management residencial.

• 2+ años liderando equipos u operaciones.

• Conocimiento en leasing, mantenimiento, renovaciones, cobranzas, desalojos y operaciones inmobiliarias.

• Inglés y español fluido.

• Experiencia gestionando equipos remotos.

• Excelentes habilidades de liderazgo, organización y comunicación.

• Experiencia con múltiples mercados o propiedades comerciales (deseable).

• Experiencia con Buildium, QuickBooks y Monday.com (deseable).

🏖️ Beneficios

• Trabajo 100% remoto.

• Rol de liderazgo con alto impacto en la operación.

• Cultura colaborativa y orientada al crecimiento.

• Oportunidades de desarrollo profesional hacia posiciones de mayor liderazgo.

📌 Rol: Audiobook Specialist (Freelance)

🌎 Ubicación: 100% remoto (Global)

💼 Tipo de Contrato: Freelance / Part-time

📋 Descripción General

Buscamos Audiobook Specialists para editar y perfeccionar narraciones de audiolibros generadas con IA, asegurando una experiencia de escucha natural y de alta calidad. Trabajarás con equipos de producción y audio en proyectos para editoriales y empresas de medios.

📋 Responsabilidades Principales

• Editar y pulir narraciones de audiolibros generadas con IA.

• Garantizar la consistencia de voces, tono y ritmo según la intención del autor.

• Realizar selección y dirección de voces para cada proyecto.

• Colaborar con los equipos de ingeniería de audio y postproducción.

• Entregar trabajos de alta calidad dentro de los plazos establecidos.

🎯 Requisitos

• Inglés nativo o nivel casi nativo (u otros idiomas compatibles).

• Experiencia en narración, producción o edición de audiolibros.

• Gran atención al detalle y precisión lingüística y de audio.

• Capacidad para trabajar de forma independiente y cumplir plazos.

• Experiencia con editoriales, productoras de audiolibros o postproducción (deseable).

• Experiencia con ElevenLabs o herramientas de narración asistidas por IA (deseable).

• Conocimientos de masterización y edición de audio con DAWs como Pro Tools, Adobe Audition o Reaper (deseable).

🏖️ Beneficios

• Trabajo 100% remoto.

• Horario flexible.

• Compensación por proyecto/tarea.

📌 Rol: Virtual Executive Associate

🌎 Ubicación: 100% remoto (LATAM)

💼 Tipo de Contrato: Full-time

📋 Descripción General

Buscamos un/a Virtual Executive Associate para brindar soporte administrativo remoto a clientes internacionales. El rol incluye gestión documental, comunicación, organización de información y apoyo en tareas administrativas.

📋 Responsabilidades Principales

• Documentar procesos y mantener registros actualizados.

• Organizar y cargar archivos en Google Drive.

• Realizar tareas de data entry y reportes internos.

• Gestionar correos electrónicos y la comunicación con clientes y proveedores.

• Apoyar en investigaciones y manejo de documentación.

• Realizar otras tareas administrativas relacionadas.

🎯 Requisitos

• Inglés fluido (C1/C2) y español.

• 3-5 años de experiencia en administración o asistencia virtual.

• Manejo de Google Workspace y Microsoft Office.

• Excelentes habilidades de comunicación y resolución de problemas.

• Home office con ambiente silencioso, internet estable y conexión de respaldo.

• Título universitario o terciario (preferido).

🏖️ Beneficios

• Salario equivalente a USD $696–$1.044 mensuales (según experiencia).

• Incrementos salariales anuales.

• Bonos discrecionales por desempeño del cliente.

• 7 feriados de EE. UU. + 4 días de PTO.

• Subsidio para seguro médico (según elegibilidad).

• Bonos por cumpleaños y aniversario.

• Beneficio de gimnasio/bienestar.

• Clases de fitness online, eventos de la empresa y celebración de Navidad.

About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.

We have expanded from voice into three main platforms:

• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

• ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.

• ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

• AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.

• Excellence everywhere: Everything we do should match the quality of our AI models.

• Global team: We prioritize your talent, not your location.

What we offer

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.

• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.

• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.

• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.

• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

About the role

Brazil is one of our fastest-growing markets globally, and we're looking for a highly motivated Events Marketer to lead planning and execution of impactful events across the country and broader Brazil-focused GTM motion. Your work will deepen ElevenLabs' presence, drive brand awareness, and generate high-quality pipeline in partnership with our Brazil GM and GTM teams.

You'll own the full lifecycle of in-person owned events, third-party tech conferences, executive dinners, workshops, webinars, sponsorships, and strategic partnerships. You'll adapt and localize successful global playbooks while identifying new, high-impact opportunities unique to the Brazilian market.

In this role, you will:

• Develop and execute event plans aligned with business objectives across São Paulo, Rio de Janeiro, and key Brazilian markets

• Organise third-party conferences, owned branded events, and strategic dinners with key customers and prospects

• Collaborate cross-functionally with sales, marketing, and GTM teams for seamless execution

• Create compelling event messaging that resonates with Brazilian business audiences

• Manage event budgets and timelines end to end

• Analyze event performance and provide recommendations for future improvements

• Build and maintain relationships with sponsors, partners, and vendors across Brazil

What you bring:

• 5+ years events experience, with at least three in tech event marketing

• Native Portuguese speaker, English fluency required

• Deep knowledge of the Brazilian tech ecosystem and key industry events including events in São Paulo and beyond

• Experience working with Brazilian event agencies and production partners

• Based in São Paulo preferred

#LI-Remote

See yourself at Twilio

Join the team as Twilio’s next Compliance Operations Specialist 1

About the job

At Twilio, our mission is to power the future of communications. We believe that communication should be at the heart of every product and customer experience. In this role you will be monitoring the use of Twilio products, voice, SMS and email, to ensure that the traffic on Twilio’s platform is legal, compliant, and wanted. To do this you will also ensure that all traffic is following Twilio’s Voice Policy, Messaging Policy, Acceptable Use policy and meets CTIA requirements. We are looking for someone that is passionate about preventing fraud and abuse. The ideal candidate has some experience in research and investigation skills and enjoys challenging and complex case work. 

Responsibilities

In this role, you’ll:

• Investigate cases quickly and efficiently, perform analysis to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in compliance investigations
• Protect Twilio customers and consumers through ongoing identification of bad actors, non-compliant activity and evolving tactics - taking action daily to stop bad actors/ activity while minimizing false positives.
• Identify trends, root cause gaps and recommend appropriate preventative solutions to stop bad actors from being successful.
• Use call detail records & aggregate traffic data to identify patterns and trends that determine a set list of actions.
• Resolve urgent issues impacting businesses, carriers and consumers worldwide. 
• Use Twilio’s tools and your own investigative powers to detect and prevent non-compliant activity.
• Provide support for customers by email, to ensure customers have an excellent experience with Twilio.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Willingness to work a non-traditional schedule, weekends, holidays and evenings may be required.
• You have 1-2 years experience in fraud, abuse or compliance in ecommerce, FinTech, or telecommunications
• Experience working in a fast paced, ambiguous environment, with a strong bias for action
• You’re empathetic and love working with customers and carriers to solve their problems and questions, backed with data. 
• You are detail-oriented with good organizational skills and comfortable with ambiguity.
• You have above average written and verbal communication skills and are able to articulate concepts/ideas in a clear, concise manner.  
• You are willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust.
• You have good time management and organizational skills and are comfortable working under pressure.

Desired:

• Basic knowledge of Zendesk, Airtable, Looker or similar tools
• Basic understanding APIs and related technologies
• Background in telecommunications is desired.

Location

This role will be based remotely in Colombia.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.

We have expanded from voice into three main platforms:

• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

• ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.

• ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

• AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.

• Excellence everywhere: Everything we do should match the quality of our AI models.

• Global team: We prioritize your talent, not your location.

What we offer

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.

• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.

• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.

• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.

• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

About the role

Spanish-speaking Latin America is one of our fastest-growing markets, and we're looking for a highly motivated Events Marketer to lead planning and execution of impactful events across the region. Your work will deepen ElevenLabs' presence, drive brand awareness, and generate high-quality pipeline in partnership with our LATAM marketing and GTM teams.

You'll own the full lifecycle of in-person owned events, third-party tech conferences, executive dinners, workshops, webinars, sponsorships, and strategic partnerships. You'll adapt and localize successful playbooks from our global programs while identifying new, high-impact opportunities unique to the region.

In this role, you will:

• Develop and execute event plans aligned with business objectives across Mexico, Colombia, Argentina, Chile, and beyond

• Organise third-party conferences, owned branded events, and strategic dinners with key customers and prospects

• Collaborate cross-functionally with sales, marketing, and GTM teams for seamless execution

• Create compelling event messaging that resonates with local audiences

• Manage event budgets and timelines end to end

• Analyze event performance and provide recommendations for future improvements

• Build and maintain relationships with sponsors, partners, and vendors across the region

What you bring:

• 5+ years events experience, with at least three in tech event marketing

• Native or fluent Spanish speaker, English fluency required

• Deep knowledge of the LATAM tech ecosystem and key industry events

• Experience working with regional event agencies and production partners

• Based in Mexico or Argentina

#LI-Remote

CT Marketing Agency is seeking skilled Freelance Copywriters to write high-quality, SEO-driven content for eCommerce and lead generation websites. This is a freelance, project-based writing role.

The ideal candidate has excellent English writing skills, strong research ability, and experience writing content that follows detailed, client-specific guidelines. Projects commonly include category pages, product descriptions, blog posts, SEO landing pages, and website copy.

Our client base is constantly evolving, and writers may create content across a wide range of industries, including:

• Fashion, including mass-market and luxury brands
• Skincare and beauty
• Tech and software
• Finance and investing
• Law, including family law, divorce, and product liability
• Education
• Home improvement
• Automobiles and motorcycles
• Health and wellness
• Medical and clinical fields
• Digital marketing
• SEO, PR, advertising, and marketing

Writers with experience in highly specialized industries such as tech, finance, law, health, medical, SEO, PR, advertising, or marketing are strongly encouraged to apply.

• Write clear, engaging, SEO-friendly content for eCommerce and lead generation websites
• Create category pages, product descriptions, blog posts, landing pages, and website copy
• Research client industries, products, services, audiences, and competitors
• Follow detailed client guidelines and adapt to different brand voices
• Blend SEO best practices with brand priorities and conversion-focused writing
• Complete assignments by deadline and communicate professionally with the team
  
  

• Excellent English writing, grammar, editing, and proofreading skills
• 2 to 4 years of professional, non-academic writing experience preferred
• Strong understanding of SEO writing best practices
• Ability to research unfamiliar industries and technical topics
• Ability to write creative, engaging, accurate, and ROI-focused content
• Portfolio featuring published work preferred
• Experience in specialized industries strongly preferred
  
  

Writers are paid on a per-word basis. Rates are assessed according to our KPI rubric.

Initial compensation is up to $0.06 per word, with $0.034 per word being the most typical rate

This equals approximately $30 or $17 per 500-word page

After 400 live pages, the top rate increases to $0.064 per word, with $0.038 per word being the most typical rate

After 800 live pages, the top rate increases to $0.07 per word, with $0.044 per word being the most typical rate

Candidates should be prepared to provide a portfolio featuring published work. Once an offer is extended, writers will complete a brief training course.

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

About the Role

Dandy is hiring a Senior Manager, Revenue Operations, Training to join our rapidly growing venture-backed company. The Revenue Operations team owns operationalizing our Revenue organization and driving efficiencies to help scale our Revenue. In this role, you’ll support and scale our Training Team, the group responsible for customer onboarding (“Activation”) and guiding customers through their first 30 days. This role will be critical in operationalizing all aspects of revenue operations for the training function, such as ensuring our teams have the processes, systems, insights, and incentives needed to drive customer success and revenue impact.

You will act as the RevOps partner to Training leadership, owning the operational backbone that enables consistent activations, faster time-to-value, and repeat customer ordering.

What You'll Do

• Own end-to-end Revenue Operations support for the Training team, from contract signed through a customer’s first 30 days

• Translate company-level revenue strategy into clear, executable operating plans for the Training team

• Partner with Sales, Marketing, Training, and central RevOps to ensure alignment across the customer lifecycle

• Design, refine, and automate workflows to drive efficiencies within the Training function

• Build reporting and dashboards to provide clear visibility into customer lifecycle health and identify opportunities for improvement

• Support a team that will be expanding internationally into a number of countries in the next 12 months

• Partner closely with the Training team leadership to drive conversion improvements across the post sales funnel (Contract Signed to Customer Graduation)

What We're Looking For

• 6–8+ years of experience in Revenue Operations, Sales Operations, Customer Operations, or related fields

• Proven experience supporting customer onboarding, activation, or early lifecycle revenue motions

• Strong understanding of CRM systems (Salesforce) and analytics tools (Looker, Hex)

• Demonstrated ability to translate strategy into scalable processes

• Exceptional analytical, communication, and stakeholder management skills

• Experience in high-growth, fast-paced environments preferred

• Operates with urgency and ownership and is comfortable in ambiguous situations

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our Privacy Policy and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting Privacy Requests.

See yourself at Twilio

Join the team as Twilio’s next Compliance Operations Specialist.

About the job

At Twilio, our mission is to power the future of communications. We believe that communication should be at the heart of every product and customer experience. In this role you will be monitoring the use of Twilio products, voice, SMS and KYC, to ensure that the traffic on Twilio’s platform is legal, compliant, and wanted. To do this you will also ensure that all traffic is following Twilio's Voice Policy, Messaging Policy, Acceptable Use policy and meets CTIA requirements. We are looking for someone that is passionate about preventing fraud and abuse. The ideal candidate has some intermediate to advanced research and investigation skills and enjoys challenging and complex case work.

Responsibilities

In this role, you’ll:

• Work with team members across the organization to investigate issues, determine root cause gaps that bad actors exploit and determine how best to close those gaps. 
• Be responsible for onboarding new customers and perform due diligence.

• Resolve urgent issues impacting businesses, carriers and consumers worldwide. 

• Work independently to solve customer cases (with support from management, as needed) 

• Respond to and action incoming carrier partner notifications. 
• Effectively respond to intermediate to advanced questions from customers (external and internal) in core areas and intermediate questions across multiple areas. 
• Work independently to troubleshoot/determine resolution for issues across multiple areas in your team's domain.
• Use Twilio’s tools and your own investigative powers to detect and prevent non-compliant activity.
• Provide support for customers by email, and phone, to ensure customers have an excellent experience with Twilio.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Willingness to work a non-traditional schedule; weekends, holidays and evenings may be required
• You have 3+ years of experience working cases in the operations, compliance, KYC, fraud or abuse space, preferably within an eCommerce or Telecommunications organization.
• You have basic technical skills including basic SQL and an understanding of APIs and data analytics.
• You’re empathetic and love working with customers and carriers to solve their problems and questions, backed with data. 
• You are detail-oriented with great organizational skills and comfortable with ambiguity.
• You have above average written and verbal communication skills and are able to articulate concepts/ideas in a clear, concise manner.  
• You are willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust.
• You have good time management and organizational skills and are comfortable working under pressure.

Desired:

• Has knowledge of SQL, Looker, Tableau or similar data extraction and data visualization tools 
• Understanding APIs and related technologies
• Background in telecommunications is desired.

Location

 This role will be remote, and based in Estonia.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Job Title: Customer Success Specialist

Location: Remote

Job type: Full-time Contractor

Pay Range: $20-25/hour

Mandarin Speaking and writing is required for this position

Who We Are:

Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.

Think Academy is seeking a high-energy, high-potential Customer Success Specialist to set up the customer success journey. This person should be passionate about helping and supporting student's learning experiences, takes full ownership of user experience, learns quickly, can handle complex situations, and consistently delivers a high standard of service.

This role is critical to ensuring that our customers (mostly parents) receive timely, accurate, and professional assistance across multiple communication channels. 

What You Will Do:

• Serve as the primary contact for our current parents and students, providing timely and professional support via chat, email, WeChat, and phone.
• Respond to parent and student inquiries regarding courses, learning progress, study planning, activities, exams, account access, and platform usage, ensuring accurate, timely, and professional communication.
• Handle urgent or complex cases with strong ownership, proactively finding solutions and ensuring problems are fully resolved.
• Guide customer through the learning journey and help ensure students receive a smooth and positive learning experience.
• Document issues, identify recurring patterns, and collaborate with internal teams to improve workflows and user experience.
• Maintain a high standard of service quality, empathy, and professionalism in every interaction.
• Contribute to customer success initiatives, operational improvements, and user-experience optimization projects.

Work Hours:

• Day shift:
  • Mon-Fri: 10am-7pm
  • Sat-Sun:8:30am-5:30pm
• Night shift: 3pm-12am 
• Candidates who are available Fri-Sun will be given priority

How You can be Qualified:

• Previous experience in customer service, customer success, education support, or similar customer-facing roles is highly desired.
• Fast learner with the ability to understand complex processes, policies, and product details.
• Strong problem-solving skills with the ability to stay calm under pressure and think clearly in urgent situations.
• Excellent communication skills — capable of explaining information simply, professionally, and empathetically.
• Highly organized, detail-oriented, and able to manage multiple tasks in a fast-paced setting.
• Strong sense of ownership toward user experience, always aiming to deliver the best possible outcome for families.
• Tech-savvy and comfortable using multiple communication tools and internal systems.
• Excellent verbal and written communication skills
• Fluency in Mandarin is required; proficiency in English communication is essential.

Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

Apaleo is the world’s most open, API-first property management platform powering the next generation of hospitality operations. Its modular, AI-powered infrastructure enables hoteliers to customise their tech stack, automate routine work, and deliver seamless, personalised guest experiences, powered by best-in-class apps and autonomous AI agents that adapt to every stay.

Your Role

This is a leadership role that spans two interconnected disciplines: owning Apaleo’s Customer Success function from the ground up, and ensuring every new customer lands well through a best-in-class onboarding experience.

On the CS side, you’ll drive adoption, expansion, and long-term retention across the customer base, building the systems, playbooks, and team culture that makes success scalable. On the onboarding side, you’ll set the strategic direction for how new customers implement and activate Apaleo, ensuring the team delivers a smooth, efficient, and confidence-building experience from day one.

What You’ll Be Up To

Customer Success Strategy & Execution

• Define and own the Customer Success strategy, team structure, lifecycle methodology, and the metrics that matter (NRR, churn, CSAT, adoption).
• Lead, coach, and grow a team of Customer Success Managers, setting the standard for ownership, accountability, and customer impact.
• Build scalable, repeatable CS processes across the full post-onboarding lifecycle: adoption, advancement, and expansion.
• Own Apaleo’s most important customer relationships, guiding executive-level business reviews and driving meaningful outcomes.
• Represent the Voice of the Customer at the leadership level, translating insights into actionable feedback for Product, Engineering, and Go-to-Market teams.
• Define and track customer health using data and tooling (HubSpot, Gainsight, or similar) to proactively manage risk and identify growth opportunities.
• Partner cross-functionally with Sales, Marketing, Product, and Engineering to deliver a seamless and commercially aligned customer experience.

Onboarding Leadership

• Set the strategic direction for onboarding working closely with the Onboarding Lead.
• Act as the senior escalation point for complex onboarding issues, partnering cross-functionally to resolve systemic challenges. Hold the Onboarding Team Lead accountable for delivery outcomes, stepping in only where recurring patterns require escalation to Product or leadership.
• Represent onboarding performance at the leadership level, translating KPIs into business impact narratives that inform investment decisions, headcount planning, and product roadmap priorities.

What You’ll Bring to the Team

Must-Have Skills & Experience

• Significant experience in Customer Success, Account Management, or Customer Growth within SaaS, Hospitality Tech, or similar industries.
• Proven track record in a senior CS leadership role, you’ve built or significantly scaled a CS function, not just managed one.
• Strong strategic instincts: able to zoom out to set direction while staying close enough to the detail to build credibility with your team and customers.
• Experience designing and implementing scalable CS and onboarding processes in a scale-up environment, you’re a builder, not an inheritor.
• Comfortable operating with ambiguity and limited resources. You create structure where little exists.
• Technically confident - able to engage on platform, API, and integration topics alongside customers and internal teams without breaking a sweat.
• AI native - integrates AI into workflows to improve CS performance.
• Excellent communicator with strong stakeholder management skills, internally and externally.
• Proficient with tools like HubSpot, Gainsight, or similar CS/CRM platforms.

Nice-to-Have Skills & Experience

• Experience in hospitality tech or B2B SaaS for operationally complex industries (a strong plus).
• Exposure to commercial CS frameworks: NRR ownership, account forecasting, and expansion playbooks.
• Experience contributing to or leading Voice-of-Customer programmes at an organizational level.
• Familiarity with API-first or platform-model products.

Why You’ll Love It Here

• Define and build the CS & Onboarding function at a pivotal moment in Apaleo’s growth.
• Have a genuine seat at the leadership table - your strategy will shape the business.
• Work alongside a collaborative, curious team that values autonomy and moves fast.
• Enjoy a flexible working model, regular team events, and an office in central Munich..

Culture & Growth

• A Diverse & International Team: Work alongside professionals from many backgrounds and nationalities shaping the future of hospitality tech.
• Growth & Development: Feedback-driven culture, learning budget, and room to grow as the enterprise motion scales.
• Autonomy & Ownership: High trust, high accountability - impact over process.
• Shape the Future of Hospitality Tech: Your work helps define how enterprise growth is built at Apaleo.
• Competitive & Fair Compensation: Benchmark-guided compensation and clear performance expectations.

Perks & Lifestyle

• Flexible & Remote Work Options: Remote-first across Europe with regular in-person moments where it matters.
• Free Public Transport: Fully covered Deutschland Ticket (Germany-based).
• Team Connection: Regular team dinners, company meetups, and offsites.
• Paid Time Off: 30 days of vacation.
• Personal Development Budget: 1.000 € per year (can exceed with approval).
• Health & Wellbeing: Access to gyms and wellness options via EGYM Wellpass.

How You Make an Impact

Joining Apaleo means more than taking on a role, it’s about driving real change in the hospitality industry. As Head of Customer Success & Onboarding, your decisions will directly shape how hundreds of hospitality businesses experience our platform, influence product direction, and define what world-class CS looks like at Apaleo. Your voice matters, your strategy will be felt, and your impact will be tangible.

We are proud to be an Equal Opportunity and Affirmative Action Employer, committed to fostering a diverse, inclusive, and welcoming workplace. We encourage applications from individuals of all backgrounds, regardless of race, colour, religion, gender identity or expression, sex, national origin, age, marital status, disability, or any other characteristic protected by applicable law. Your personal data will be handled with the utmost care and in compliance with GDPR and relevant data protection regulations. We celebrate differences and believe that diversity enriches our team and drives innovation