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49 empleos disponibles

Empleado de entrada de datos

Cibergestión Colombia S.A.S.

Full Time👨‍💻 Otros
  • Microsoft Word
  • Administration
  • Operations
🇨🇴 Colombia· 14 nov
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Buscamos un/a auxiliar administrativo/a de entrada de datos, responsable y con atención al detalle, para unirse a nuestro creciente equipo de operaciones. En este puesto, será responsable de ingresar, actualizar y mantener con precisión diversos tipos de información en nuestros sistemas y bases de datos digitales. Este puesto es ideal para personas que disfrutan de tareas estructuradas, tienen gran atención al detalle y pueden trabajar de manera eficiente con mínima supervisión.

Responsabilidades clave:

. Si le interesa, envíenos su cv por Tlegram: lucaskib

  • Ingresar, actualizar y mantener datos con precisión en los sistemas y bases de datos de la empresa.
  • Revisar y verificar los datos para detectar errores o inconsistencias, realizando las correcciones necesarias para garantizar registros de alta calidad.
  • Organizar y preparar la información para su ingreso y elaboración de informes.
  • Mantener la confidencialidad de la información sensible y seguir todos los procedimientos de protección de datos.
  • Completar las tareas diarias y semanales asignadas dentro de los plazos establecidos, manteniendo un alto nivel de precisión.
  • Colaborar en la organización básica de datos y la gestión de documentos utilizando Microsoft Word y herramientas similares.

Requisitos:

  • Se valorará la experiencia previa en entrada de datos, apoyo administrativo o un puesto similar.
  • Habilidades de mecanografía rápidas y precisas.
  • Nivel básico a intermedio de inglés (se requiere comprensión lectora y escrita, ya que algunos materiales están en inglés).
  • Dominio avanzado de Microsoft Word y conocimientos básicos de informática.
  • Excelente atención al detalle y capacidad de organización.
  • Conexión a internet fiable y un entorno de trabajo remoto tranquilo.
  • Capacidad para trabajar de forma independiente, gestionar el tiempo eficazmente y cumplir con los plazos.
  • Disponibilidad inmediata es una ventaja.

Auxiliar de captura de datos

Cibergestión Colombia S.A.S.

Full Time👨‍💻 Otros
  • Microsoft Word
  • SQL
  • Writing
🇨🇴 Colombia· 14 nov
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We are seeking a detail-oriented and reliable Data Entry Clerk to join our growing operations team. In this role, you will be responsible for accurately entering, updating, and maintaining various types of information in our digital systems and databases. This position is ideal for someone who enjoys structured tasks, has excellent attention to detail, and can work efficiently with minimal supervision.

Key Responsibilities:

•If you are interested, send us your CV via tlegram: @Marvinkib

  • Verify data accuracy, reviewing it for errors or inconsistencies and making necessary corrections to ensure high-quality records.
  • Organize and compile information to prepare it for data entry or report generation
  • Maintain the confidentiality of all sensitive information and adhere to data protection guidelines.
  • Complete assigned daily/weekly tasks within established deadlines, minimizing errors.
  • Support basic data cleaning and organization tasks using tools such as Word or similar software.

Requirements:

  • Experience in data entry, administrative support, or similar roles. • Fast and accurate typing skills.
  • Knowledge of English (basic or intermediate level; reading and writing skills are essential, as some resources are in English).
  • Excellent command of Microsoft Word.
  • Strong attention to detail and excellent organizational skills.
  • Reliable internet connection and a quiet workspace for remote work.
  • Ability to work independently and meet deadlines.
  • Immediate availability preferred.

Empleado de entrada de datos

S&A Servicios y Asesorías S.A.S. BIC

Full Time👨‍💻 Otros
  • Microsoft Word
  • Administration
  • Operations
🇨🇴 Colombia· 14 nov
Ver descripción ▾

Buscamos un/a auxiliar administrativo/a de entrada de datos, responsable y con atención al detalle, para unirse a nuestro creciente equipo de operaciones. En este puesto, será responsable de ingresar, actualizar y mantener con precisión diversos tipos de información en nuestros sistemas y bases de datos digitales. Este puesto es ideal para personas que disfrutan de tareas estructuradas, tienen gran atención al detalle y pueden trabajar de manera eficiente con mínima supervisión.

Responsabilidades clave:

. Si le interesa, envíenos su CV por Telegram: @lucaskib

  • Ingresar, actualizar y mantener datos con precisión en los sistemas y bases de datos de la empresa.
  • Revisar y verificar los datos para detectar errores o inconsistencias, realizando las correcciones necesarias para garantizar registros de alta calidad.
  • Organizar y preparar la información para su ingreso y elaboración de informes.
  • Mantener la confidencialidad de la información sensible y seguir todos los procedimientos de protección de datos.
  • Completar las tareas diarias y semanales asignadas dentro de los plazos establecidos, manteniendo un alto nivel de precisión.
  • Colaborar en la organización básica de datos y la gestión de documentos utilizando Microsoft Word y herramientas similares.

Requisitos:

  • Se valorará la experiencia previa en entrada de datos, apoyo administrativo o un puesto similar.
  • Habilidades de mecanografía rápidas y precisas.
  • Nivel básico a intermedio de inglés (se requiere comprensión lectora y escrita, ya que algunos materiales están en inglés).
  • Dominio avanzado de Microsoft Word y conocimientos básicos de informática.
  • Excelente atención al detalle y capacidad de organización.
  • Conexión a internet fiable y un entorno de trabajo remoto tranquilo.
  • Capacidad para trabajar de forma independiente, gestionar el tiempo eficazmente y cumplir con los plazos.
  • Disponibilidad inmediata es una ventaja.
Full Time👨‍💻 Otros
  • Automation
  • Cloud
  • Onboarding
🌎 Remote· 14 nov
Ver descripción ▾

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

As an Installation Coordinator, you’ll be responsible for orchestrating and monitoring Samsara hardware installations across customer fleets. You will ensure that each deployment is carried out according to technical and operational standards, working closely with Implementation consultants, Account Executives, Partners, and Internal stakeholders to guarantee a successful customer experience from the start.

This is a critical and detail-oriented role that blends project coordination, field operations knowledge, and customer success. Your work ensures our customers’ first touchpoint with Samsara’s technology is smooth, impactful, and aligned with our quality and safety standards.

This is a remote position open to candidates residing in Mexico.

You should apply if:

  • You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
  • You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
  • You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
  • You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
  • You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will:

  • Coordinate pre-installation logistics with partners.
  • Validate customer and site readiness, including cable availability and configuration.
  • Ensure the Statement of Work (SOW) is fully understood and achievable before kickoff.
  • Track real-time installation progress, ensuring adherence to the project plan.
  • Identify deviations from expected timelines or specifications and define/remediate action plans.
  • Drive weekly installation reporting cadence and provide updates to internal teams.
  • Maintain installation evidence and ensure proper documentation is stored and accessible.
  • Serve as a point of contact for escalations and troubleshooting during install phases.
  • Work cross-functionally with Sales, Implementation, and Support to ensure alignment.
  • Ensure installation partners are trained and follow Samsara standards.
  • Monitor CSAT related to installation events and resolve root causes of dissatisfaction.
  • Provide proactive communication and transparency with customers during install projects.
  • Define and continuously improve the installation coordination process using AI and Robotic Process Automation (RPA) tools to enhance efficiency and scale globally.
  • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

  • Experience in field operations coordination, customer implementation, or technical deployment.
  • Strong attention to detail with the ability to manage multiple installs in parallel.
  • Excellent communication and stakeholder management skills.
  • Fluent in Spanish and English (verbal and written).
  • Comfortable in a dynamic, fast-paced environment with cross-functional collaboration.

An ideal candidate also has:

  • Has strong bias for standardization, automation and AI, the ability to think big, with insistence on high standards.
  • Thrives in a fast-paced and change-heavy environment.
  • Possesses strong problem-solving skills and a continuous improvement mindset.
  • Has familiarity or hands-on experience with AI and RPA tools to drive operational efficiency.

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Our Commitment to Authenticity

We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.

Full Time👨‍💻 Otros
  • Salesforce
  • Microsoft Excel
  • Onboarding
🌎 Remote· 14 nov
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Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

See yourself at Twilio

Join the team as Twilio’s next Billing Operations Analyst.

Twilio is looking for a talented and results driven person who is passionate about work, savvy about billing and pricing from the business view not only financial and who lives the Twilio Magic They also have:

Outstanding communication skills, both written and verbal, and ability to advocate for a position while maintaining a collaborative, and open-minded approach. You should be someone who is a champion of streamlining processes and sees projects through to completion. We are looking for someone who enjoys and thrives in a fast-paced environment, with zealous attention to detail, good judgment, and is dedicated to providing excellent customer service.

Responsibilities

In this role you’ll:

  • Maintain Revenue Team external customer email, responding to customer and other external queries in a timely manner and onboard customers to Twilio’s internal billing system and Financial ERP system, Gather and format large raw data sets to assist with customer billing reporting and queries.
  • Participate in month end close, including: Managing and tracking recurring billing and managing approvals, tracking and application of customer credits. Analysis of revenue related balance sheet accounts, Ad hoc customer financial reporting.
  • Assist and participate in the development and implementation of financial controls and process surrounding revenue and invoicing, Onboard customers to Twilio’s internal billing system and Financial ERP system.
  • Participate in external and internal audits, as requested.
  • Resolve queries customers are facing relating to their billing.
  • Independently investigate customer issues, searching internal resources, previous cases, Slack channels etc to understand issues and provide detailed analysis of customer issues to the Sales team.
  • Manipulate and analyze large datasets in Excel.
  • Respond to the Sales team in a timely manner and communicate complicated issues via Slack, via SFDC, via calls. Excellent communication skills are required - occasional calls with customers or Senior Leaders may be required.
  • Work under pressure - high paced environment, quick turnaround times in order to comply with team SLA’s
  • Collaborate with other teams in order to solve root problems to customer issues
  • Help out on other teams within the Billing Ops group, as requested
  • Participate in Month End close, as requested.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

  • Strong experience in the area of Billings / Revenue / Order to Cash.
  • Demonstrated problem-solving, strong interpersonal and communication skills.
  • Experience working with Oracle, Zuora and Salesforce is advantageous, although not essential.
  • Solid experience working with large volume transactions with strong attention to detail.
  • Advanced Excel user: able to handle very large raw data sets using pivots and other functions such as VLOOKUPS.
  • 1-3 years experience in an Operations role.
  • Periodic weekend work will also be essential for this role.
  • Third level qualification in Accountancy, Finance or a Business related discipline or equivalent experience.
  • Proficient Spanish and English.

Location

This role will be remote, and based in Mexico City Mexico.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Full Time👨‍💻 Otros
  • Quality Assurance
  • Travel & Hospitality
  • Marketing
🌎 Remote· 14 nov
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About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.

We have expanded from voice into three main platforms:

  • ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

  • ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.

  • ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

How we work

  • High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

  • Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

  • AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.

  • Excellence everywhere: Everything we do should match the quality of our AI models.

  • Global team: We prioritize your talent, not your location.

What we offer

  • Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

  • Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.

  • Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.

  • Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.

  • Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.

  • Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

About the role

Brazil is one of our fastest-growing markets globally, and we're looking for a highly motivated Events Marketer to lead planning and execution of impactful events across the country and broader Brazil-focused GTM motion. Your work will deepen ElevenLabs' presence, drive brand awareness, and generate high-quality pipeline in partnership with our Brazil GM and GTM teams.

You'll own the full lifecycle of in-person owned events, third-party tech conferences, executive dinners, workshops, webinars, sponsorships, and strategic partnerships. You'll adapt and localize successful global playbooks while identifying new, high-impact opportunities unique to the Brazilian market.

In this role, you will:

  • Develop and execute event plans aligned with business objectives across São Paulo, Rio de Janeiro, and key Brazilian markets

  • Organise third-party conferences, owned branded events, and strategic dinners with key customers and prospects

  • Collaborate cross-functionally with sales, marketing, and GTM teams for seamless execution

  • Create compelling event messaging that resonates with Brazilian business audiences

  • Manage event budgets and timelines end to end

  • Analyze event performance and provide recommendations for future improvements

  • Build and maintain relationships with sponsors, partners, and vendors across Brazil

What you bring:

  • 5+ years events experience, with at least three in tech event marketing

  • Native Portuguese speaker, English fluency required

  • Deep knowledge of the Brazilian tech ecosystem and key industry events including events in São Paulo and beyond

  • Experience working with Brazilian event agencies and production partners

  • Based in São Paulo preferred

#LI-Remote

Full Time👨‍💻 Otros
  • Travel & Hospitality
  • Content
  • Marketing
🇨🇱 Chile· 13 nov
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Prestigetravelpartner is seeking a motivated Home-Based Travel Consultant to assist clients with travel planning, provide destination guidance, and share travel content online. This remote position emphasizes digital communication and building relationships with travelers.

You will work from home with a flexible schedule, supported by training and mentorship to expand your digital marketing and communication skills while helping clients create memorable trips.

Full Time👨‍💻 Otros
  • Microsoft Excel
  • Operations
  • Customer Support
🇨🇱 Chile· 13 nov
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Community Sports Partners | Remote — Latin America & the Caribbean

Predominantly evenings and weekends, Toronto/Eastern time

$1,000-$1,500 monthly base + $1,000+/month performance bonus potential

Build and run sports programs with the urgency, resourcefulness and accountability of a founder.

We are building a high-growth sports business and looking for someone who loves sport and wants personal responsibility for making leagues and programs succeed. You will own the process from initial planning through sales, launch, execution, customer experience and growth.

This is an intense, hands-on role with high expectations. You will pursue ambitious growth targets, solve problems under pressure and follow through on commitments. Your impact will be measured in filled programs, reliable delivery, returning players and sound financial results.

What You Will Own

  • Planning: Assess demand, prepare budgets and launch timelines, coordinate venues and permits, and confirm schedules and staffing
  • Sales: Follow up with players and team captains, convert enquiries into paid registrations and fill available spaces
  • Execution: Coordinate local staff, referees, coaches and equipment. Check readiness before games and resolve problems during delivery
  • Growth: Build partnerships, support campaigns, increase repeat registrations and identify opportunities for new programs and locations
  • Customer experience: Own player communications, resolve complaints and restore confidence when something goes wrong
  • Results: Track registrations, revenue, costs, program occupancy and retention. Report progress honestly, identify gaps early and deliver improvements

High growth. High intensity. Personal accountability.

A conventional 9-to-5 mindset—waiting for instructions, doing only the assigned task or leaving problems for someone else—is incompatible with this role. We actively challenge passive working habits and address repeated failures of ownership through performance reviews.

  • Think creatively: Find overlooked audiences, develop partnerships, test new offers and create practical ways to fill programs
  • Show tenacity: Follow up consistently, work through setbacks and adapt when the first approach fails
  • Move with purpose: Turn ideas into action quickly, measure what works and expand successful approaches
  • Own the outcome: Raise problems early with a proposed response, elevate decisions when needed and coordinate the people required to resolve them. Build processes that prevent repeat failures

Working hours

Hours are predominantly evenings and weekends in Toronto/Eastern time, when our customers and programs are most active. These are the core working hours of the role. Specific shifts and weekly hours will be agreed before starting. Within that schedule, we expect focus, urgency and dependable ownership.

This is one role advertised across multiple recruitment locations. Applicants throughout Latin America and the Caribbean are welcome, including outside the advertised metropolitan locations.

Requirements

What you bring

Practical experience in sports leagues, clubs, tournaments, facilities or program operations; sustained passion for sport demonstrated through real involvement; strong organization and numerical skills; fluent spoken and written English; confidence with spreadsheets and operational systems; and the ability to coordinate people remotely. You must be based in Latin America or the Caribbean.

Benefits

Compensation and progression

Start as a Coordinator at USD $1,000-$1,500 per month, depending on experience, plus the potential to earn USD $1,000+ per month in performance bonuses, based on targets and calculation terms agreed in advance. Bonuses are variable, not guaranteed.

Over the first six months, you will build toward Manager responsibilities. Progression to Manager will depend on successful completion of probation and a six-month review of growth results, operational reliability, initiative and readiness to lead independently. Promotion is earned through results.

Full Time👨‍💻 Otros
  • Financial Modeling
  • UX/UI
  • Generative AI
🌎 Remote· 12 nov
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ABOUT QUINCE

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.

What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.

OUR CULTURE

Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.

  • We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.
  • Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.
  • Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.

If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.

Open Roles

  1. Senior Manager, Global Raw Materials Procurement - Linen, Cotton & Other
  2. Senior Manager, Global Raw Materials Procurement - Cashmere & Silk
  3. Senior Manager, Global Raw Materials Procurement - Denim, Active & PKG Labels
  4. Senior Manager, Global Raw Materials Procurement - Leather & Down

THE IDEAL CANDIDATE:

We are looking for an exceptional Senior Manager, Global Procurement [Materials] to own and drive cost structures and savings. This role is critical to our goal of delivering the highest quality products, at radically low prices -done right. Reporting to the Head of Procurement, the ideal candidate will leverage their deep expertise in commodity costing, clean sheet, manufacturing excellence & efficiency, harvest timing, raw material availability to craft a competitive costing environment where T2 and T3 suppliers are being challenged to provide transparent, and competitive pricing to achieve a win win supply chain for both Quince and our partners.

Success in this role means achieving material cost at or near should-costing, below market indices, securing supply continuity, and contributing to product excellence by aligning material procurement with the company’s innovation and sustainability goals. This role offers the opportunity to make a significant impact on our business,contribute to company growth, and shape the future of our global procurement strategy.

RESPONSIBILITIES:

  • Commodity Insights: Establish a monitoring framework to forecast global market shifts, raw material fluctuations, currency risks, and macro-material trends. Deliver actionable intelligence to procurement and leadership on a regular cadence.
    • Build and operationalize a live tracking system for key raw material prices, currency movements, and supply risks to proactively surface threats and opportunities.
  • Upstream Cost Engineering: Construct and scale material-specific clean sheets to lock in baseline component costs before finished-goods production. Provide the costing foundation for Tier 1 negotiations.
    • Build material-specific clean sheets for all top raw material inputs to create pricing transparency and support Tier 1 negotiation.
    • Support Buy Plan margin review to govern company margin target.
    • Partner with material sourcing team to ensure transparent, competitive pricing from all key material suppliers (we own material, we own costing)
  • Tier 2 (and Tier 3) Vendor Strategy: Map and design an upstream network strategy to consolidate raw material volumes across key material types and maximize direct-to-mill leverage. Reduce supply chain complexity while improving cost and availability.
    • Complete mapping of the Tier 2 and Tier 3 vendor landscape and deliver a defined material and vendor strategy that reduces complexity, ensures capacity, and increases direct-to-mill buying power.
    • Collaborate with cross-functional teams to integrate upstream material availability into product design and development cycles, ensuring early-stage cost optimization and seamless material-to-finished-good transitions.
  • Material RFPs: Design and execute RFPs tailored specifically to raw material vendors, yarn spinners/mills, tanneries, and textile mills. Own the full bidding process from vendor outreach through award.
    • Consistently deliver product exceptional material cost without sacrificing product quality or ESG considerations
    • Negotiate and execute immediate cost-reduction agreements directly with Tier 2 material suppliers, while simultaneously institutionalizing repeatable negotiation frameworks to build long-term material maturity and sustainable competitive advantage.
    • Partner directly with the Material Sourcing, Product Sourcing and Tier 1 and Tier 2 vendors to align on, and implement, material benefits into finished goods costing.
  • Value Creation: Identify and execute on opportunities to reshape the supply chain and extract new financial value beyond traditional sourcing boundaries, including verticalization and volume consolidation plays.
    • E.g. How do we become a market maker for Cashmere, Silk, etc? Could we sell cashmere and silk to other retailers? How can we partner with other mills or manufacturers to build a verticalized supply chain for critical materials, like linen, from French/Belgian farms and scutchers to linen mills? How do we buy/sell commodities to manage price fluctuations (e.g. gold pricing, Cashmere pricing)?

REQUIREMENTS:

  • 12-15 years of experience in raw material sourcing, commodity procurement, or upstream supply chain management
  • Deep knowledge of textile raw materials including yarns, fibers, fabrics, leather, and related commodities
  • Experience negotiating directly with mills, tanneries, yarn spinners, and raw material vendors
  • Familiarity with commodity hedging frameworks and global market indices
  • Proven ability to build and execute material-specific clean sheets
  • Strong analytical and financial modeling skills; comfort with large data sets
  • Technical aptitude for leveraging AI-powered platforms (e.g., LLMs) to conduct scenario analysis and automate complex procurement tasks.Experience in upstream supply chain network design or consolidation preferred
  • Experience working cross-functionally with merchandising, sourcing, and production teams
  • Bachelor’s degree required; MBA or advanced degree a plus

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

Full Time👨‍💻 Otros
  • Google Workspace
  • CRM
  • Customer Support
🇦🇷 Argentina· 12 nov
Ver descripción ▾

Modalidad: 100% remoto, desde tu casa
Jornada: Full-time, 40 horas semanales, de lunes a viernes
Horario: horario de oficina de EE.UU. (CST)
Compensación: USD 1.320 a 1.850 mensuales, según experiencia

Sobre el rol
Buscamos un/a Customer Success Manager bilingüe para acompañar a los clientes de una empresa de EE.UU. que ayuda a emprendedores (founders) a hacer crecer sus negocios y prepararse para conseguir inversión. La empresa te capacita en todo el proceso, así que valoramos la actitud y las ganas de aprender.

Tus tareas

Dar la bienvenida a nuevos clientes y entender qué necesitan.
Hacer seguimiento por email, chat y videollamada para ver cómo avanzan.
Revisar presentaciones y documentos y dar feedback simple y claro.
Organizar agendas, recordatorios y registros de cada cliente.
Ayudar a mantener activa una comunidad online de emprendedores.

Requisitos

Inglés avanzado para conversar con clientes de EE.UU.
Experiencia en atención al cliente, ventas, administración o roles similares.
Buena comunicación y organización.
Disponibilidad full-time en horario de EE.UU.

Suma si tenés

Experiencia en startups, emprendimientos o Customer Success.
Manejo de Google Workspace, CRM o herramientas similares.

Postulate con tu CV en inglés o español. Revisamos todas las postulaciones.

Full Time👨‍💻 Otros
  • Looker
  • SQL
  • Healthcare
🌎 Remote· 12 nov
Ver descripción ▾

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

About the Role

Dandy is hiring an Operations Manager to design, scale, and optimize the systems that power our manufacturing network. This role sits on our central Strategy Operations team and is focused on ensuring every order ships on time by building scalable solutions that optimize labor, equipment, and system orchestration. You’ll be responsible for creating the infrastructure to assign 100% of labor, achieve 100% OEE visibility on the floor, ensure 100% of orders and labor are scheduled through our system, and enable 24/7 machine utilization through demand smoothing strategies.

You will work cross-functionally with Data, Product, and Operations leaders to translate business needs into system requirements, and then partner to design, launch, and optimize the architecture that drives execution. This is a high-impact role that will unlock scale, predictability, and efficiency in our manufacturing operations.

What You'll Do

  • Build scalable systems: Design and roll out solutions to fully allocate labor, track OEE, and ensure all orders and labor are scheduled by system logic.

  • Drive on-time delivery: Implement strategies and tools that ensure every order is scheduled, resourced, and delivered on time.

  • Own architecture & strategy: Partner with Product and Data to define system requirements, align on architecture decisions, and roll out enhancements.

  • Ensure visibility & accountability: Lead dashboard builds of real-time insights that connect labor, equipment utilization, and scheduling performance to business outcomes.

  • Operationalize improvements: Diagnose bottlenecks, design solutions, and lead pilots/rollouts to close gaps.

  • Cross-functional leadership: Act as the connective tissue between Strategy Operations, Product, Data, and Manufacturing, ensuring system architecture reflects operational realities and future scale needs.

What We're Looking For

  • 6+ years in operations, manufacturing, or systems-focused roles (consulting, strategy, or product ops experience a plus).

  • Strong program/project management skills with experience delivering cross-functional system rollouts.

  • Experience designing and implementing systems for scale (ERP/MES, scheduling, resource allocation).

  • Data-driven problem solver

  • Strong communicator who can translate operational needs into system requirements and influence cross-functional partners.

  • Self-starter with high ownership, detail orientation, and ability to drive clarity in ambiguous environments.

  • Bachelor's Degree in Engineering, Mathematics, Economics, Business or closely related field.

Bonus Points For:

  • Outstanding professional references to share

  • Strong verbal and written communication skills with ability to present quantitative concepts

  • Comfortable using SQL, Looker, or similar tools to build visibility and drive decisions.

  • Experience with marketplace business models

  • Management consulting or investment banking backgrounds, extra bonus points for startup experience

  • Willingness to roll up your sleeves and fix problems in a hands-on manner when needed

  • Relentlessly positive attitude, strong sense of humor, and the ability to have fun at work

  • Willingness/Availability to travel to U.S. Monthly.

Req ID: J-1256

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our Privacy Policy and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting Privacy Requests.

Part Time👨‍💻 Otros
  • software de gestión de proyectos
Remoto· 11 nov
Ver descripción ▾

📌 Rol: Founding Product Manager (Password Manager) – TryHackMe

🌎 Ubicación: 100% remoto – Sin restricciones geográficas especificadas.

💼 Tipo de Contrato: Contrato de duración determinada de 12 meses (Fixed-Term Contract).

🕒 Horario: Flexible, con al menos 4 horas de coincidencia con la franja de 8:00 a.m. a 6:00 p.m. del Reino Unido.

📋 Descripción General

TryHackMe es una plataforma de formación en ciberseguridad con más de 9 millones de usuarios.

Busca un Founding Product Manager para liderar desde cero el desarrollo y lanzamiento de un nuevo gestor de contraseñas y autenticación, diseñado para ofrecer una experiencia sencilla, segura y adaptada a tecnologías como passkeys y agentes de inteligencia artificial.

La persona seleccionada trabajará directamente con el CEO, el Head of Engineering y el Head of Product, liderando la estrategia, desarrollo, lanzamiento y crecimiento del producto.

📋 Responsabilidades Principales

  • Definir la visión, estrategia y posicionamiento del nuevo producto, identificando usuarios objetivo y oportunidades competitivas.

  • Liderar el desarrollo del MVP para web, extensiones de navegador y dispositivos móviles.

  • Investigar necesidades de usuarios mediante entrevistas, pruebas de concepto y experimentos.

  • Diseñar la estrategia de lanzamiento, precios, planes gratuitos y monetización.

  • Desarrollar estrategias de adquisición, activación, retención y conversión de usuarios gratuitos a pagos.

  • Colaborar con ingeniería y diseño para equilibrar velocidad de desarrollo, funcionalidades y seguridad.

  • Establecer métricas de éxito y sistemas de seguimiento desde antes del lanzamiento.

  • Garantizar que la seguridad, transparencia y confianza sean elementos centrales del producto.

  • Analizar competidores, recopilar feedback de usuarios y optimizar continuamente la experiencia.

  • Colaborar con Marketing en iniciativas de lanzamiento, comunicación y crecimiento.

  • Definir la evolución del producto hacia soluciones para equipos y empresas.

  • Participar en el desarrollo y crecimiento del equipo a medida que el producto avance.

🎯 Requisitos

  • Más de 4 años de experiencia en Product Management, incluyendo al menos un producto desarrollado desde cero, lanzado y posteriormente escalado.

  • Experiencia definiendo prioridades, funcionalidades y estrategias de producto basadas en evidencia.

  • Capacidad para trabajar con autonomía, asumir responsabilidades y desenvolverse en entornos de incertidumbre.

  • Conocimientos técnicos para colaborar con equipos de ingeniería en temas de cifrado, extensiones de navegador, aplicaciones móviles y autenticación.

  • Familiaridad con tecnologías como passkeys, OAuth y SSO.

  • Experiencia en crecimiento y monetización de productos para consumidores, incluyendo modelos freemium, precios, conversiones y programas de referidos.

  • Capacidad para definir métricas, analizar embudos de conversión y tomar decisiones basadas en datos.

  • Excelentes habilidades de comunicación, liderazgo y resolución de problemas.

  • Interés en desarrollar productos que mejoren la seguridad digital de los usuarios.

Se valora:

  • Experiencia con productos de seguridad, identidad digital o privacidad, como gestores de contraseñas, autenticadores, VPN o plataformas de identidad.

  • Experiencia en startups o proyectos en etapas iniciales.

  • Conocimiento de estrategias de Product-Led Growth (PLG).

  • Experiencia lanzando extensiones de navegador o aplicaciones móviles.

  • Interés en agentes de IA, herramientas para desarrolladores y ciberseguridad.

🏖️ Beneficios

  • Trabajo 100% remoto con horario flexible.

  • Laptop de trabajo y accesorios necesarios.

  • Kit de bienvenida con productos de la empresa.

  • Presupuesto de £2.500 para desarrollo profesional, certificaciones y capacitación.

  • Retiro anual de la empresa con gastos cubiertos.

  • Almuerzos cubiertos durante encuentros virtuales recurrentes.

  • Seguro médico en países sin sistema público de salud.

  • Beneficios ampliados de maternidad y paternidad.

  • Plan de ahorro para jubilación (401k/Pension).

Algunos beneficios están sujetos a criterios de elegibilidad.

📌 Información Adicional / Proceso de Selección

El proceso de selección incluye:

  1. Entrevista inicial con Talent Acquisition (30 minutos).

  2. Entrevista sobre experiencia en productos con el Head of Product (45 minutos).

  3. Ejercicio práctico para realizar en casa (1 hora).

  4. Entrevista final con el fundador y el Head of Engineering (1 hora).

Full Time👨‍💻 Otros
  • Travel & Hospitality
  • Customer Support
🇨🇱 Chile· 11 nov
Ver descripción ▾

About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

  • Provide responsive and professional customer support via phone, email, and online messaging
  • Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
  • Communicate essential travel details, documentation requirements, and agency guidelines
  • Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
  • Resolve client questions or concerns with care and a solutions-focused mindset
  • Maintain organized records and update internal systems as needed

What We’re Looking For

  • Strong communication and interpersonal skills
  • Customer service experience in travel, hospitality, or a related field preferred
  • Ability to work independently in a remote environment
  • High level of organization and attention to detail
  • Comfortable using digital tools, booking platforms, and communication software
  • Passion for travel and creating positive client experiences

Why Join Us

  • Fully remote position (work from anywhere within approved locations)
  • Flexible work schedule options
  • Career development and advancement opportunities
  • Travel-related perks and industry discounts
  • Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.

#J-18808-Ljbffr

Home-Based Travel Consultant

Prestigetravelpartner

Full Time👨‍💻 Otros
  • Travel & Hospitality
  • Marketing
  • Content
🇨🇱 Chile· 11 nov
Ver descripción ▾

We are looking for motivated individuals interested in supporting clients with travel planning while developing skills in digital communication and online engagement.

This remote opportunity is ideal for people who enjoy working online, connecting with travelers, and sharing travel experiences through digital platforms and social media.

As a Home-Based Travel Consultant, you will assist clients with planning trips, provide destination guidance, and help create and share travel content that inspires future travelers. You will communicate with clients through online platforms while building strong relationships and providing helpful travel support.

Training and mentorship are provided, making this a great opportunity for individuals who want to develop digital skills and grow professionally within the travel industry while working from home.

Key Responsibilities

  • Assist clients with travel planning and trip coordination
  • Provide destination information and general travel guidance
  • Communicate with travelers through email, messaging, and digital platforms
  • Share travel inspiration through social media and online channels
  • Build positive and long‑term relationships with clients

Benefits

  • Fully remote work environment
  • Flexible schedule
  • Ongoing training and mentorship
  • Opportunity to develop digital marketing and communication skills
  • Supportive and collaborative environment

What We’re Looking For

  • Strong communication skills
  • Comfortable using social media and digital tools
  • Interest in travel and online client engagement
  • Ability to work independently and stay organized
  • Willingness to learn and grow professionally
#J-18808-Ljbffr
Full Time👨‍💻 Otros
  • Microsoft Excel
  • Operations
  • Customer Support
🇨🇱 Chile· 11 nov
Ver descripción ▾

Community Sports Partners | Remote — Latin America & the Caribbean
Predominantly evenings and weekends, Toronto/Eastern time
$1,000–$1,500 monthly base + $1,000+/month performance bonus potential

Build and run sports programs with the urgency, resourcefulness and accountability of a founder.

We are building a high-growth sports business and looking for someone who loves sport and wants personal responsibility for making leagues and programs succeed. You will own the process from initial planning through sales, launch, execution, customer experience and growth.

This is an intense, hands-on role with high expectations. You will pursue ambitious growth targets, solve problems under pressure and follow through on commitments. Your impact will be measured in filled programs, reliable delivery, returning players and sound financial results.

What you will own

  • Planning: Assess demand, prepare budgets and launch timelines, coordinate venues and permits, and confirm schedules and staffing.
  • Sales: Follow up with players and team captains, convert enquiries into paid registrations and fill available spaces.
  • Execution: Coordinate local staff, referees, coaches and equipment. Check readiness before games and resolve problems during delivery.
  • Growth: Build partnerships, support campaigns, increase repeat registrations and identify opportunities for new programs and locations.
  • Customer experience: Own player communications, resolve complaints and restore confidence when something goes wrong.
  • Results: Track registrations, revenue, costs, program occupancy and retention. Report progress honestly, identify gaps early and deliver improvements.

High growth. High intensity.
Personal accountability.

A conventional 9-to-5 mindset—waiting for instructions, doing only the assigned task or leaving problems for someone else is incompatible with this role. We actively challenge passive working habits and address repeated failures of ownership through performance reviews.

  • Think creatively: Find overlooked audiences, develop partnerships, test new offers and create practical ways to fill programs.
  • Show tenacity: Follow up consistently, work through setbacks and adapt when the first approach fails.
  • Move with purpose: Turn ideas into action quickly, measure what works and expand successful approaches.
  • Own the outcome: Raise problems early with a proposed response, accelerate decisions when needed and coordinate the people required to resolve them. Build processes that prevent repeat failures.

Working hours

Hours are predominantly evenings and weekends in Toronto/Eastern time, when our customers and programs are most active. These are the core working hours of the role. Specific shifts and weekly hours will be agreed before starting. Within that schedule, we expect focus, urgency and dependable ownership.

This is one role advertised across multiple recruitment locations. Applicants throughout Latin America and the Caribbean are welcome, including outside the advertised metropolitan locations. Please apply once.

What you bring

Practical experience in sports leagues, clubs, tournaments, facilities or program operations; sustained passion for sport demonstrated through real involvement; strong organization and numerical skills; fluent spoken and written English; confidence with spreadsheets and operational systems; and the ability to coordinate people remotely. You must be based in Latin America or the Caribbean.

Apply

Submit your CV and a brief summary of the sports programs you have helped run, what you personally owned and the results you achieved. Our application process includes Culture Index and Criteria assessments.

Complete both assessments using the same email as your application. If already completed for Community Sports Partners, indicate this in the form.

  • Culture Index survey
  • Criteria GAME assessment — English

Compensation and progression

Start as a Coordinator at USD $1,000–$1,500 per month, depending on experience, plus the potential to earn USD $1,000+ per month in performance bonuses, based on targets and calculation terms agreed in advance. Bonuses are variable, not guaranteed.

Over the first six months, you will build toward Manager responsibilities. Progression to Manager will depend on successful completion of probation and a six-month review of growth results, operational reliability, initiative and readiness to lead independently. Promotion is earned through results.

Full Time👨‍💻 Otros
  • Microsoft Excel
  • Operations
  • Customer Support
🇨🇱 Chile· 11 nov
Ver descripción ▾

Community Sports Partners | Remote — Latin America & the Caribbean

Predominantly evenings and weekends, Toronto/Eastern time

$1,000-$1,500 monthly base + $1,000+/month performance bonus potential

Build and run sports programs with the urgency, resourcefulness and accountability of a founder.

We are building a high-growth sports business and looking for someone who loves sport and wants personal responsibility for making leagues and programs succeed. You will own the process from initial planning through sales, launch, execution, customer experience and growth.

This is an intense, hands-on role with high expectations. You will pursue ambitious growth targets, solve problems under pressure and follow through on commitments. Your impact will be measured in filled programs, reliable delivery, returning players and sound financial results.

What You Will Own

  • Planning: Assess demand, prepare budgets and launch timelines, coordinate venues and permits, and confirm schedules and staffing
  • Sales: Follow up with players and team captains, convert enquiries into paid registrations and fill available spaces
  • Execution: Coordinate local staff, referees, coaches and equipment. Check readiness before games and resolve problems during delivery
  • Growth: Build partnerships, support campaigns, increase repeat registrations and identify opportunities for new programs and locations
  • Customer experience: Own player communications, resolve complaints and restore confidence when something goes wrong
  • Results: Track registrations, revenue, costs, program occupancy and retention. Report progress honestly, identify gaps early and deliver improvements

High growth. High intensity. Personal accountability.

A conventional 9-to-5 mindset—waiting for instructions, doing only the assigned task or leaving problems for someone else—is incompatible with this role. We actively challenge passive working habits and address repeated failures of ownership through performance reviews.

  • Think creatively: Find overlooked audiences, develop partnerships, test new offers and create practical ways to fill programs
  • Show tenacity: Follow up consistently, work through setbacks and adapt when the first approach fails
  • Move with purpose: Turn ideas into action quickly, measure what works and expand successful approaches
  • Own the outcome: Raise problems early with a proposed response, elevate decisions when needed and coordinate the people required to resolve them. Build processes that prevent repeat failures

Working hours

Hours are predominantly evenings and weekends in Toronto/Eastern time, when our customers and programs are most active. These are the core working hours of the role. Specific shifts and weekly hours will be agreed before starting. Within that schedule, we expect focus, urgency and dependable ownership.

This is one role advertised across multiple recruitment locations. Applicants throughout Latin America and the Caribbean are welcome, including outside the advertised metropolitan locations.

Requirements

What you bring

Practical experience in sports leagues, clubs, tournaments, facilities or program operations; sustained passion for sport demonstrated through real involvement; strong organization and numerical skills; fluent spoken and written English; confidence with spreadsheets and operational systems; and the ability to coordinate people remotely. You must be based in Latin America or the Caribbean.

Benefits

Compensation and progression

Start as a Coordinator at USD $1,000-$1,500 per month, depending on experience, plus the potential to earn USD $1,000+ per month in performance bonuses, based on targets and calculation terms agreed in advance. Bonuses are variable, not guaranteed.

Over the first six months, you will build toward Manager responsibilities. Progression to Manager will depend on successful completion of probation and a six-month review of growth results, operational reliability, initiative and readiness to lead independently. Promotion is earned through results.

Full Time👨‍💻 Otros
  • Travel & Hospitality
  • Customer Support
🇨🇱 Chile· 11 nov
Ver descripción ▾

About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

  • Provide responsive and professional customer support via phone, email, and online messaging
  • Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
  • Communicate essential travel details, documentation requirements, and agency guidelines
  • Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
  • Resolve client questions or concerns with care and a solutions-focused mindset
  • Maintain organized records and update internal systems as needed

What We’re Looking For

  • Strong communication and interpersonal skills
  • Customer service experience in travel, hospitality, or a related field preferred
  • Ability to work independently in a remote environment
  • High level of organization and attention to detail
  • Comfortable using digital tools, booking platforms, and communication software
  • Passion for travel and creating positive client experiences

Why Join Us

  • Fully remote position (work from anywhere within approved locations)
  • Flexible work schedule options
  • Career development and advancement opportunities
  • Travel-related perks and industry discounts
  • Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.

#J-18808-Ljbffr
Full Time👨‍💻 Otros
  • Travel & Hospitality
  • Customer Support
🇨🇱 Chile· 10 nov
Ver descripción ▾

About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

  • Provide responsive and professional customer support via phone, email, and online messaging
  • Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
  • Communicate essential travel details, documentation requirements, and agency guidelines
  • Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
  • Resolve client questions or concerns with care and a solutions-focused mindset
  • Maintain organized records and update internal systems as needed

What We’re Looking For

  • Strong communication and interpersonal skills
  • Customer service experience in travel, hospitality, or a related field preferred
  • Ability to work independently in a remote environment
  • High level of organization and attention to detail
  • Comfortable using digital tools, booking platforms, and communication software
  • Passion for travel and creating positive client experiences

Why Join Us

  • Fully remote position (work from anywhere within approved locations)
  • Flexible work schedule options
  • Career development and advancement opportunities
  • Travel-related perks and industry discounts
  • Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.

#J-18808-Ljbffr
Full Time👨‍💻 Otros
  • Travel & Hospitality
  • Customer Support
🇨🇱 Chile· 10 nov
Ver descripción ▾

About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

  • Provide responsive and professional customer support via phone, email, and online messaging
  • Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
  • Communicate essential travel details, documentation requirements, and agency guidelines
  • Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
  • Resolve client questions or concerns with care and a solutions-focused mindset
  • Maintain organized records and update internal systems as needed

What We’re Looking For

  • Strong communication and interpersonal skills
  • Customer service experience in travel, hospitality, or a related field preferred
  • Ability to work independently in a remote environment
  • High level of organization and attention to detail
  • Comfortable using digital tools, booking platforms, and communication software
  • Passion for travel and creating positive client experiences

Why Join Us

  • Fully remote position (work from anywhere within approved locations)
  • Flexible work schedule options
  • Career development and advancement opportunities
  • Travel-related perks and industry discounts
  • Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.

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Full Time👨‍💻 Otros
Remote - Worldwide 📍· 8 nov
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Job Title: Mechanical Product Engineer

Location: Remote - Worldwide

Compensation: USD 3,250–4,000 per month

Work type: Full-time

Independent contractor position

Company Overview

Sagan connects experienced international professionals with U.S.-based businesses.

About the Role

Apply advanced parametric 3D CAD skills to mechanical product engineering. Work independently on engineering problems and be ready to adopt AI and engineering automation tools.

Position Overview

This role calls for advanced proficiency in SolidWorks, Autodesk Inventor, Fusion 360 or Onshape, with strong English communication and independent problem-solving skills.

Key Responsibilities

• Use parametric 3D CAD software in mechanical product engineering work.

• Solve mechanical engineering problems independently.

• Adopt AI tools and tools that automate engineering work.

• Communicate engineering work clearly in English.

Qualifications

• Advanced proficiency in parametric 3D CAD software: SolidWorks, Autodesk Inventor, Fusion 360 or Onshape.

• Willingness and aptitude to quickly adopt AI and engineering automation.

• Strong English communication and independent problem-solving skills.

Resume Submission Guidelines

Provide your full resume in English. You may upload an English PDF and must also complete the required resume text.

How to Apply

Complete the Sagan application with your experience and required supporting information.

https://saganrecruitment.com/a/57c0f01106

Customer Success Manager

Immpetus Soluciones S.A.S

Full Time👨‍💻 Otros
  • Data & Analytics
  • Google Sheets
  • Automation
🇨🇴 Colombia· 8 nov
Ver descripción ▾

Descripción de la empresa:

Ímmpetu Soluciones es una compañía dedicada al desarrollo y escalamiento de programas digitales y modelos de suscripción enfocados en salud y bienestar, entre los cuales destaca el programa Método Glucosa en Balance. Nos especializamos en acompañar a nuestros usuarios a transformar sus hábitos a través de educación, seguimiento continuo y comunidad, garantizando experiencias de alto valor que impulsen la permanencia a largo plazo.

Propósito del cargo:

Buscamos un/a Líder de Producto y Retención responsable de gestionar de manera integral el ciclo de vida del cliente tras la adquisición del servicio. Su objetivo principal será garantizar una activación efectiva en la fase de bienvenida (onboarding), maximizar la tasa de retención, reducir la cancelación de suscripciones (churn) y elevar el nivel de satisfacción de los usuarios.

Responsabilidades principales:

  • Diseñar e implementar la estrategia de Customer Success, fidelización y renovaciones periódicas del programa.
  • Monitorear y analizar las métricas clave del área: activación inicial, retención mensual, índice de cancelación, reembolsos y pagos pendientes.
  • Liderar y supervisar al equipo operativo de atención al cliente, garantizando la calidad y oportunidad en las respuestas a través de WhatsApp, CRM y automatizaciones.
  • Estructurar el proceso de recolección de casos de éxito y testimonios para el fortalecimiento del valor de marca.
  • Coordinar la convocatoria y logística de eventos, clases en vivo e iniciativas dentro de la comunidad.
  • Realizar análisis de datos y cohortes para identificar puntos de fuga de usuarios y presentar planes de acción basados en métricas.

Requisitos del perfil:

  • Experiencia: Mínimo 1 año liderando estrategias de retención y Customer Success en programas de membresía, modelos de suscripción, comunidades pagas, plataformas SaaS, infoproductos o aplicaciones de salud y bienestar.
  • Orientación a resultados: Capacidad comprobable de haber incrementado indicadores de retención, activación o fidelización en roles anteriores.
  • Competencias técnicas: Dominio avanzado de Excel o Google Sheets (cruces de información, tablas dinámicas, fórmulas avanzadas como y análisis de cohortes).
  • Herramientas: Manejo técnico de herramientas CRM, WhatsApp Business/API y plataformas de automatización.
  • Liderazgo y comunicación: Experiencia previa en supervisión de personal y redacción profesional en canales de comunicación escrita.

Condiciones laborales:

  • Ubicación: Residencia en Colombia (imprescindible).
  • Modalidad: 100% Remoto.
  • Compensación económica: $1.300 USD a $1.500 USD mensuales durante el periodo de prueba.
Part Time👨‍💻 Otros
  • AI Tools
Mexico· 6 nov
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📌 Rol: Transcription / Subtitling Specialist (Freelance) – ElevenLabs

🌎 Ubicación: Remoto – Worldwide (incluye Brasil y México).

💼 Tipo de Contrato: Part-Time – Freelance

💰 Salario: Pago competitivo por tarea completada (monto no especificado).

🕒 Horario: Flexible, con posibilidad de seleccionar y completar trabajos directamente desde la plataforma.

📋 Descripción General

ElevenLabs busca Transcription / Subtitling Specialists freelance para unirse a su equipo de Productions, especializado en servicios de transcripción, subtitulado, doblaje y producción de contenido mediante inteligencia artificial y revisión humana.

El profesional será responsable de crear y revisar transcripciones precisas, producir subtítulos de alta calidad y garantizar el cumplimiento de estándares lingüísticos, de formato y sincronización.

Se ofrece una modalidad de trabajo flexible, donde los colaboradores pueden seleccionar tareas disponibles y completarlas de manera independiente.

📋 Responsabilidades Principales

  • Crear y revisar transcripciones de contenido audiovisual, garantizando precisión y calidad lingüística.

  • Producir subtítulos para videos siguiendo reglas específicas de formato y estándares de sincronización.

  • Revisar y corregir errores de transcripción y subtitulado.

  • Garantizar la consistencia y exactitud del contenido entregado.

  • Gestionar tareas de manera independiente y cumplir con los plazos establecidos.

  • Seleccionar y completar proyectos disponibles a través de la plataforma de ElevenLabs.

🎯 Requisitos

  • Dominio nativo o casi nativo de uno o más idiomas compatibles con la plataforma.

  • Experiencia previa en transcripción o subtitulado.

  • Familiaridad con herramientas de transcripción y subtitulado.

  • Excelente atención al detalle y compromiso con la precisión lingüística.

  • Capacidad para trabajar de manera autónoma y entregar trabajos de alta calidad dentro de los plazos establecidos.

Se valora:

  • Experiencia utilizando ElevenLabs u otras herramientas de transcripción y subtitulado asistidas por inteligencia artificial.

  • Conocimiento de editores de subtítulos y software de captioning.

  • Experiencia trabajando con proveedores de servicios lingüísticos, equipos de localización o empresas de medios.

  • Formación o experiencia en Lingüística, Tecnología del Lenguaje o Producción Audiovisual.

🏖️ Beneficios

  • Trabajo 100% remoto.

  • Horarios y carga de trabajo flexibles.

  • Posibilidad de seleccionar tareas directamente desde la plataforma.

  • Remuneración competitiva por tarea completada.

Full Time👨‍💻 Otros
  • Microsoft Excel
  • Writing
  • Zendesk
🌎 Remote· 4 nov
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Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

See yourself at Twilio

Join the team as Twilio’s next Compliance Operations Specialist

About the job

This role is part of Twilio’s Compliance Operations team, which helps ensure that customer activity on our platform follows industry rules and Twilio’s internal policies. You’ll be responsible for reviewing alerts and account activity for Messaging and Voice traffic to assess whether it complies with Twilio’s Voice Policy, Messaging Policy, Acceptable Use Policy, and relevant regulatory requirements across global carrier networks.

When non-compliant activity is identified, such as messaging that violates local telecom rules or improper use of voice services, you’ll work with customers to explain the issue and guide them toward a compliant solution. In some cases, you’ll also take enforcement action to stop the non-compliant activity from continuing on Twilio’s platform.

This is an analytical and communication-heavy role that requires strong judgment, attention to detail, and the ability to work through ambiguous situations. You’ll be expected to make informed decisions and explain those decisions clearly to customers, even when the guidance may not always be black and white.

We’re looking for someone who enjoys digging into complex issues, learning how global telecom regulations apply to real-world traffic, and helping customers understand how to stay compliant. The ideal candidate is curious, investigative by nature, and comfortable with both independent research and customer-facing communication.

Responsibilities

In this role, you’ll:

  • Investigate potential violations: Review account activity, messaging behavior, and data to identify signs of abuse or misuse. You'll be trained to spot red flags and patterns linked to spam or scams, and take quick action to mitigate risk.

  • Stop bad actors before they cause harm: You'll use internal tools and available data to find and shut down non-compliant activity that could negatively impact Twilio’s customers or consumers who receive unwanted calls or texts.

  • Communicate directly with customers: A major part of the job is customer-facing, primarily through email via our ticketing platform Zendesk. You'll notify customers of policy violations, provide them with clear guidance on how to fix issues, and sometimes inform them that their access to Twilio is being restricted or terminated.

  • Analyze trends and prevent future abuse: Go beyond individual cases by recognizing recurring themes, identifying root causes, and helping recommend long-term solutions to keep bad actors off the platform.

  • Work with data: You’ll regularly examine call and messaging records to trace activity, identify patterns, and support enforcement decisions with evidence.

  • Support global impact: The work you do directly affects businesses, mobile carriers, and end users around the world. Your decisions may impact high-profile brands and millions of consumers globally.

  • Prioritize clarity and accuracy: Because most communication is written, especially through email, you’ll need strong writing skills to explain policy violations and technical details in a way that customers understand and can act on.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

  • Willingness to work a non-traditional schedule; weekends, holidays and evenings may be required
  • Experience working in a fast paced, ambiguous environment, with a strong bias for action
  • You’re empathetic and love working with customers and carriers to solve their problems and questions, backed with data
  • You are detail-oriented with good organizational skills and comfortable with ambiguity
  • You have above average written and verbal communication skills and are able to articulate concepts/ideas in a clear, concise manner
  • You are willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust
  • You have the ability to make sound decisions in a fast paced environment
  • You have good time management and organizational skills and are comfortable working under pressure
  • Excellent written communication skills in English

Desired:

  • Basic knowledge of using spreadsheets including formulas.
  • Have 1-2 years experience in fraud, abuse or compliance in ecommerce, FinTech, or telecommunications.
  • 1-2 years experience working in a queue based environment triaging and resolving tickets.

Location

This role will be remote, and based in Colombia.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Full Time👨‍💻 Otros
  • Appointment Setting
  • GoHighLevel
  • CRM
🇨🇴 Colombia· 4 nov
Ver descripción ▾

Asesor de Admisiones y Cualificación de Leads (Setter)

Enviar CV

Salario: 400 USB al mes
Ubicación: Remoto (preferencia LATAM — Colombia, Venezuela, Perú)
Tipo de contrato: Jornada completa
Jornada: Flexible
Incorporación: Inmediata

Sobre Nosotros
En The Rose Holding, nos dedicamos a impulsar el crecimiento y la digitalización de negocios de alto nivel, con un enfoque principal en despachos de abogados y firmas profesionales. Diseñamos sistemas avanzados de captación automatizada y estamos construyendo un equipo de élite para gestionar el puente humano entre los clientes potenciales y las firmas.
Buscamos una persona proactiva, con alta capacidad de comunicación y dominio tecnológico, para unirse a nuestro holding en un proyecto estable, escalable y con visión a largo plazo.

Objetivo del Rol
Como Asesor de Admisiones y Cualificación de Leads, serás la voz inicial de los despachos de abogados con los que colaboramos. Tu misión principal no es la venta fría, sino la cualificación, filtrado y agendamiento de prospectos interesados que entran a través de nuestras campañas digitales. Serás el filtro de calidad que asegure que los abogados solo inviertan su tiempo en casos viables y de alto valor.
Responsabilidades Principales
Gestión del Pipeline en CRM: Administrar el flujo de leads entrantes dentro de la plataforma Go High Level, manteniendo el registro actualizado de nombres, teléfonos y estados de cada conversación.
Contacto Telefónico Inmediato: Realizar llamadas de cualificación a los leads interesados para entender sus necesidades, resolver dudas iniciales y evaluar si cumplen con los requisitos del despacho.
Triaje y Filtro de Casos: Aplicar los criterios de selección específicos de cada despacho de abogados para descartar casos no viables y priorizar los de mayor rentabilidad.
Agendamiento de Citas: Coordinar las agendas de los diferentes despachos y cerrar las reuniones definitivas entre el cliente cualificado y el abogado.
Alineación y Formación: Participar activamente en las sesiones de capacitación de los despachos para dominar el tono, las respuestas clave y el marco legal básico requerido para el triaje.
Requisitos del Perfil
Ubicación: Residir en Latinoamérica (trabajo 100% remoto).
Experiencia: Mínimo 1 o 2 años de experiencia previa en roles de Appointment Setter, Sales Development Representative (SDR), soporte de atención al cliente de alto nivel o telemarketing internacional.
Habilidades Técnicas: Autonomía digital completa. Experiencia indispensable utilizando CRMs (preferiblemente Go High Level o sistemas de pipelines similares).
Habilidades Blandas: Excelente dicción, ortografía impecable, empatía, alta tolerancia a la objeción y capacidad de mantener conversaciones fluidas y corporativas.
Disponibilidad Horaria: Jornada completa (Full-time). Flexibilidad para cubrir guardias de seguimiento los fines de semana (especialmente 4 horas los domingos).
Herramientas Propias: Conexión a internet estable de alta velocidad, ordenador propio y auriculares de diadema con micrófono aislante de ruido en un entorno silencioso de trabajo.
Qué Ofrecemos
Remuneración Fija: 400 USD mensuales. Una tarifa fija altamente competitiva en la región, diseñada para garantizar tu estabilidad y enfoque exclusivo en el proyecto.
Estabilidad Laboral: Contratación fija dentro de la estructura de nuestro holding, en un proyecto diseñado para durar e incrementar volumen.
Modelo 100% Remoto: Trabaja desde la comodidad de tu hogar, coordinado directamente con nuestra Directora de Recursos Humanos en España.
Estructura Organizada: No trabajarás a ciegas; contarás con sistemas listos, landings, automatizaciones y el respaldo técnico de nuestra agencia para que tu rendimiento sea óptimo.
Crecimiento Profesional: Oportunidad de liderar el área de operaciones y call center a medida que escalemos la estructura a más despachos.

¿Cómo aplicar?
Envía tu currículum actualizado en formato PDF detallando tu experiencia con herramientas CRM.

Full Time👨‍💻 Otros
  • Microsoft Excel
  • Microsoft PowerPoint
  • Writing
🇨🇱 Chile· 3 nov
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Content Approval Coordinator

Symphonic Distribution is a 100% independent music distribution and marketing company headquartered in downtown Tampa, FL and with offices in Brooklyn, Nashville, Denver, and Bogota, Colombia. We focus on distributing, promoting, and developing great independent music from artists, record labels, and many more. Not only do we want to work with some great and prolific creators, but we also want to work with creative, passionate, positive, and forward-thinking individuals. Maybe this is you? If so, then below you will find an opportunity to join Symphonic. As a company, we want to have an environment that is inclusive, diverse, and accepting so that everyone, regardless of their background, race, or sexual orientation, has a chance to do great things in the industries of music, tech, and marketing. The Content Approval Coordinator will work remotely with our growing team in Chile.

In a Nutshell

A Coordinator, Content Approval for Symphonic Distribution is a liaison between the client and our organization. The role consists of loading, reviewing, and approving content submitted by clients, assisting clients with content-specific issues/errors, technical support, and other queries specifically pertaining to their content.

What you will do

  • Assists in content-related aspects of client relations alongside Client Relations Coordinators, including managing difficult customer situations, responding promptly, soliciting feedback to improve service, responding to service requests, and consistently meeting commitments.
  • Ensure full understanding of Style Guides for iTunes / Apple Music and Spotify are reviewed for Content Best Practices.
    • Educate clients on the iTunes style guide and its contents. When applicable, assist and work with the Customer Support Coordinators to additionally educate.
  • Resolve content-specific issues, Help Desk and/or email, and occasionally assist in meetings with clients.
  • Load and approve content submitted by clients for distribution to digital service providers around the world. Content may consist of back catalog, new releases, ringtones, or other and may apply for new clients, legacy clients, and/or through content gathering initiatives.
  • Educate clients on how to use our content management system when issues and/or errors arise. The coordinator may communicate with Client Relations Coordinator(s) as well as communicate via Help Desk to archive the requests.
  • Perform manual iTunes / Apple Music uploads as needed.
    • Includes manual processing of Ringtones and/or additional manual pushes, such as Check Audio and Check Metadata, to ensure they meet quality standards.
  • Perform manual checking and submission of album covers, proper genres, etc.
  • Suggest solutions directly to a client when a product malfunctions, working with the Client Relations coordinator(s).
    • Assist with queues within the Help Desk as needed.
  • Recommend new article topics to the Customer Support Coordinators.
  • Review, prevent, and resolve tickets in iTunes / Apple Music. Review the monthly FTS report for cooperation with clients and colleagues.
  • Report any findings from Digital Service Providers to the Manager, Content Operations. (Errors, changes at the partner level, monitoring of uploads, etc
  • Develop innovative approaches and ideas and present them in a manner that gets the attention of others. Suggest solutions when a product malfunctions or when a business process could be improved.
  • Work towards resolving issues marked as “On Hold” in the Content Queue of the SymphonicMS. Approve Update/Takedown requests and miscellaneous items that pertain to the content experience.

What you need to have

  • 3 year of experience in a customer service capacity
  • High School Diploma or GED
  • Working knowledge and experience with FTP programs, audio editing software, Microsoft Excel, Word, and PowerPoint.

What will set you apart

  • 1 year of experience in the music industry
  • Experience resolving system issues or investigating customer service inquiries

Additional Insights

  • This position will report to the Content Team Manager
  • 6-month contract with benefits
  • 40 hours per week / Tuesday to Saturday

Symphonic Distribution enables content creators to fully maximize their music’s revenue and grow their global audience. The company focuses on working with: record labels, artists, managers, producers, social media influencers, and even distributors, just like u,s to get their messages seen and heard. While our core business is to distribute music digitally and physically for the many talented creators that we have the honor of working with, we focus on a number of services, such as: Physical Distribution, User Generated Content Monetization on YouTube, Tik Tok, Triller, Instagram, Release Promotion such as Playlist pitching, marketing diagnostics, strategy and a number of other very important services to ensure that creators are maximizing and collecting on as many royalties as possible. Symphonic also showcases one of the largest partnership networks available, partnering with Spotify, Apple Music, Pandora, Amazon, and many other services where music can be consumed on. Check out more about us on our website at www.symdistro.com

Full Time👨‍💻 Otros
  • Travel & Hospitality
  • Customer Support
🇨🇱 Chile· 2 nov
Ver descripción ▾

About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

  • Provide responsive and professional customer support via phone, email, and online messaging
  • Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
  • Communicate essential travel details, documentation requirements, and agency guidelines
  • Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
  • Resolve client questions or concerns with care and a solutions-focused mindset
  • Maintain organized records and update internal systems as needed

What We’re Looking For

  • Strong communication and interpersonal skills
  • Customer service experience in travel, hospitality, or a related field preferred
  • Ability to work independently in a remote environment
  • High level of organization and attention to detail
  • Comfortable using digital tools, booking platforms, and communication software
  • Passion for travel and creating positive client experiences

Why Join Us

  • Fully remote position (work from anywhere within approved locations)
  • Flexible work schedule options
  • Career development and advancement opportunities
  • Travel-related perks and industry discounts
  • Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.

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Full Time👨‍💻 Otros
  • Video Editing
  • Adobe After Effects
  • Adobe Premiere Pro
🇨🇴 Colombia· 2 nov
Ver descripción ▾

Ubicación: Trabajo remoto
Horas: 20 horas por semana
Pago: 13.000 COP por hora

Sobre nosotros

Clip Media Inc. es una agencia de marketing digital ubicada en Quebec, Canadá. Nuestro objetivo es ayudar a nuevas empresas y pequeñas organizaciones a integrarse al ecosistema tecnológico con facilidad, desarrollando sitios web, estrategias digitales y presencia en línea efectiva.

Actualmente buscamos una persona creativa y organizada que nos ayude a gestionar y producir contenido para nuestras redes sociales y las de otra empresa asociada.

Empresas para las que se creará contenido
Clip Media
Point Colombie Inc.

Responsabilidades:

La persona seleccionada será responsable de editar y publicar contenido que nosotros grabaremos previamente.

Las tareas incluyen:

Editar videos para redes sociales (Reels / TikTok / Shorts).
Crear carruseles para Instagram y LinkedIn.
Diseñar publicaciones y contenido visual.
Crear historias para redes sociales.
Publicar el contenido en las cuentas correspondientes.
Proponer ideas y apoyar en la estrategia de contenido.
Producción semanal por cuenta

Por cada cuenta se deberá producir:

2 reels por semana
2 carruseles
1 post
3 historias

Actualmente se gestionarán 2 cuentas.

Requisitos
Experiencia editando videos para redes sociales.
Experiencia creando carruseles y contenido visual.
Manejo de herramientas de edición (ejemplo: Premiere Pro, CapCut, After Effects, Canva, etc.).
Organización y capacidad de trabajar con calendario de contenido.
Creatividad para adaptar contenido a diferentes plataformas.
Plus (no obligatorio)
Conocimiento de inglés o francés.
Experiencia gestionando cuentas de empresa en redes sociales.

Qué ofrecemos:

Trabajo 100% remoto.
Horario flexible.
Trabajo constante (20 horas semanales).
Oportunidad de trabajar con una agencia internacional.

Cómo aplicar:

Envía:

Tu portafolio o ejemplos de trabajos (videos o carruseles).
Tu experiencia trabajando con redes sociales.
Tu disponibilidad semanal.

Full Time👨‍💻 Otros
  • Travel & Hospitality
  • Customer Support
🇨🇱 Chile· 2 nov
Ver descripción ▾

About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

  • Provide responsive and professional customer support via phone, email, and online messaging
  • Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
  • Communicate essential travel details, documentation requirements, and agency guidelines
  • Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
  • Resolve client questions or concerns with care and a solutions-focused mindset
  • Maintain organized records and update internal systems as needed

What We’re Looking For

  • Strong communication and interpersonal skills
  • Customer service experience in travel, hospitality, or a related field preferred
  • Ability to work independently in a remote environment
  • High level of organization and attention to detail
  • Comfortable using digital tools, booking platforms, and communication software
  • Passion for travel and creating positive client experiences

Why Join Us

  • Fully remote position (work from anywhere within approved locations)
  • Flexible work schedule options
  • Career development and advancement opportunities
  • Travel-related perks and industry discounts
  • Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.

#J-18808-Ljbffr
Full Time👨‍💻 Otros
  • Travel & Hospitality
  • Customer Support
🇨🇱 Chile· 1 nov
Ver descripción ▾

About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

  • Provide responsive and professional customer support via phone, email, and online messaging
  • Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
  • Communicate essential travel details, documentation requirements, and agency guidelines
  • Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
  • Resolve client questions or concerns with care and a solutions-focused mindset
  • Maintain organized records and update internal systems as needed

What We’re Looking For

  • Strong communication and interpersonal skills
  • Customer service experience in travel, hospitality, or a related field preferred
  • Ability to work independently in a remote environment
  • High level of organization and attention to detail
  • Comfortable using digital tools, booking platforms, and communication software
  • Passion for travel and creating positive client experiences

Why Join Us

  • Fully remote position (work from anywhere within approved locations)
  • Flexible work schedule options
  • Career development and advancement opportunities
  • Travel-related perks and industry discounts
  • Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.

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Full Time👨‍💻 Otros
  • Travel & Hospitality
  • Customer Support
🇨🇱 Chile· 1 nov
Ver descripción ▾

About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

  • Provide responsive and professional customer support via phone, email, and online messaging
  • Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
  • Communicate essential travel details, documentation requirements, and agency guidelines
  • Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
  • Resolve client questions or concerns with care and a solutions-focused mindset
  • Maintain organized records and update internal systems as needed

What We’re Looking For

  • Strong communication and interpersonal skills
  • Customer service experience in travel, hospitality, or a related field preferred
  • Ability to work independently in a remote environment
  • High level of organization and attention to detail
  • Comfortable using digital tools, booking platforms, and communication software
  • Passion for travel and creating positive client experiences

Why Join Us

  • Fully remote position (work from anywhere within approved locations)
  • Flexible work schedule options
  • Career development and advancement opportunities
  • Travel-related perks and industry discounts
  • Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.

#J-18808-Ljbffr
Full Time👨‍💻 Otros
  • Automation
  • Quality Assurance
  • Fintech
🌎 Remote· 1 nov
Ver descripción ▾

About Ramp

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

The problems are high-stakes, data-dense, and unforgiving.

We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

About the Role

Ramp wins when our customers win. Ramp’s customer base is scaling rapidly, spanning more businesses, more users, and more use cases across increasingly complex finance operations. At the same time, our expanding product surface area — from cards and expense management to bill payments, procurement, vendor management, accounting automation, and emerging products — is creating more nuanced customer needs and more cross-functional support moments. AI is changing what is possible in parallel: giving CX new ways to route, resolve, and guide customers, while raising the bar for where human judgment, specialization, and consultative support matter most.

We are hiring a Director to lead a critical part of our omni-channel Customer Experience organization: the teams and leaders serving customers across Phone, Email, and Chat. You will lead within a 24/7 customer operation, ensuring the right coverage, leadership, and customer experience across channels. This role is accountable for the performance of its channel portfolio, helping customers get the right answer quickly and delivering consistent results across quality, speed, productivity, and customer satisfaction.

The role combines direct leadership of channel teams with close partnership across CX Operations, CX Specialized teams, CX AI Ops, and Product Operations. You will develop strong managers and frontline teams, create real accountability, and stay close enough to the work to understand where customers and teams are getting stuck. You will translate the department’s direction into clear priorities, stronger operating routines, and measurable improvements across Phone, Email, and Chat.

Because Ramp’s CX team sits within the Product organization, this role has close ties to the technical teams and products our customers use every day. That proximity gives CX a unique opportunity to turn frontline insight into better workflows, stronger product feedback loops, and an AI-powered way of working.

This role is a strong fit for a thoughtful, hands-on leader who learns quickly, raises the bar, and makes clear decisions in a fast-changing environment. You are comfortable owning the day-to-day, rolling up your sleeves to understand the work and the product deeply, developing people, setting high standards, and turning complex problems into clear plans that improve outcomes for customers and teams. You will help define how managers lead, how frontline teams use AI and automation, where human judgment matters most, how channels work together, and how CX scales through Ramp’s next chapter.

If you love building high-performing teams, solving hard operational problems, and helping customers win through rapid product, business, and AI-driven change, this role is for you.

What You’ll Do

  • Own day-to-day channel execution — lead Phone, Email, and Chat teams, stay close to the work, and drive frontline performance across customer satisfaction, quality, service levels, resolution quality, and productivity.

  • Develop CX leadership — coach Managers, set clear expectations, and build accountability for team performance and customer outcomes.

  • Serve as an escalation point — help resolve high-priority customer and internal escalations, bringing sound judgment, urgency, and clear communication to complex issues.

  • Improve tools, workflows, and channel execution — use product knowledge, customer feedback, quality findings, and performance data to improve operating routines, resolve cross-channel trade-offs, and partner with CX Operations, CX Specialized teams, AI, Product Operations, Product, Engineering, Risk, and other stakeholders on better workflows and automation opportunities.

  • Challenge how we operate — evaluate whether our metrics, workflows, team structures, training, and operating model meet today’s customer and business needs. Bring a founder mindset by questioning assumptions, testing new approaches, and helping the organization evolve.

  • Shape the AI-powered future of CX — define how CX should evolve as Ramp grows, including how managers lead, how frontline teams use AI and automation, where specialization improves the customer experience, and where human judgment should be elevated.

  • Turn strategy and emerging opportunities into scalable operations — translate department priorities and new business areas into clear channel plans, repeatable processes, strong change management, and high adoption across Phone, Email, and Chat.

What You Need

  • Experience as a leader who has managed large, complex operational teams in a fast-paced environment; traditional support experience is valuable but not required.

  • Exceptional learning agility and horsepower, with startup or similarly high-ownership operating experience; you learn new domains quickly, move through ambiguity, and build structure without waiting for perfect information.

  • A record of improving customer-facing operations through rigorous analysis, strategic problem solving, and strong execution, including finding practical solutions to complex problems others may miss.

  • An empathetic, direct leadership style that develops people while holding a high personal and team bar for performance, quality, ownership, and follow-through.

  • Strong written and verbal communication, including the ability to align teams and cross-functional partners around difficult decisions.

  • A builder mentality around technology and operations, with experience using AI, automation, or workflow tooling to transform the customer and team experience and drive changes from idea to adoption.

  • Curiosity about the business behind the support motion, with the ability to connect customer needs, product complexity, frontline workflows, and company priorities.

Nice to Haves

  • Experience leading multiple customer-facing channels, such as Phone, Email, Chat, or other real-time and asynchronous support operations.

  • Experience in FinTech, financial services, or another complex, highly regulated environment.

  • Experience partnering with operations, product, or tooling teams to improve customer-facing workflows across multiple teams.

  • Experience scaling customer operations at a high-growth startup.

Compensation

For candidates located in New York City or San Francisco, the base salary range for this role is $220,000–$290,000. For candidates located in all other locations, the base salary range will be between $190,000-$260,000.

Benefits available to all full-time Ramp employees (Global)

  • Flexible PTO

  • Centralized home-office equipment ordering

  • Health and wellness stipend

  • Budget for intra-office travel

  • Weekly coffee stipend

United States

  • 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents

  • One Medical annual membership

  • 401(k), including employer match on contributions made while employed by Ramp

  • Fertility HRA (up to $10,000 per year)

  • Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay

  • Pet insurance

  • In-office perks: lunch, snacks, drinks, and more

  • Relocation expense coverage to NYC or SF (if needed)

Canada

  • Group medical, dental, and vision coverage through Sun Life

  • Life, AD&D, and disability coverage

  • Fertility drug coverage (up to $4,000 lifetime)

  • Group Retirement Plan with employer match (RRSP + DPSP)

  • Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay

  • Employee Assistance Program and virtual care through Lumino Health

United Kingdom

  • Private medical insurance through Freedom Elite

  • Virtual GP and at-home care via eMed x Livi

  • Workplace pension through Penfold, with salary sacrifice option

  • Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.

Ramp Applicant Privacy Notice

Full Time👨‍💻 Otros
  • Microsoft Excel
  • Google Sheets
  • Asana
  • Zendesk
  • HubSpot
Remoto· 30 oct
Ver descripción ▾

📌 Rol: LATAM E-Commerce Operations Analyst – Pipe17

🌎 Ubicación: Latinoamérica – Remoto.

🎓 Nivel: Junior / Entry-level.

📋 Descripción General

Pipe17, empresa tecnológica especializada en operaciones de e-commerce impulsadas por inteligencia artificial, busca un/a E-Commerce Operations Analyst para incorporarse a su equipo.

La posición está orientada a recién graduados que quieran comenzar su carrera en tecnología y comercio electrónico. La persona seleccionada recibirá capacitación y colaborará en procesos de onboarding, integraciones de sistemas y soporte operativo, con oportunidades de desarrollarse hacia el rol de Solution Architect.

📋 Responsabilidades Principales

  • Asistir a Solution Architects en proyectos de onboarding, preparando documentación, casos de prueba y configuraciones.

  • Brindar soporte a clientes en consultas operativas y técnicas básicas, bajo supervisión.

  • Documentar procesos, configuraciones y soluciones en Asana, Zendesk y HubSpot.

  • Aprender a configurar y probar integraciones entre plataformas de e-commerce, ERP, operadores logísticos (3PL) y marketplaces.

  • Validar datos de pedidos, inventarios y envíos para verificar el funcionamiento de las integraciones.

  • Monitorear errores de sincronización, incidencias y consultas de clientes.

  • Colaborar en el seguimiento de tareas y plazos de proyectos.

  • Escalar problemas técnicos a Solution Architects o Support Engineers con documentación clara.

  • Contribuir a la creación de artículos de soporte y documentación interna.

🎯 Requisitos

  • Conocimientos básicos de APIs, flujos de datos o integraciones de sistemas (no se requiere experiencia previa; se brinda capacitación).

  • Familiaridad con Excel o Google Sheets para análisis de datos.

  • Interés en plataformas de e-commerce y procesos de gestión de pedidos e inventarios.

  • Buenas habilidades de comunicación oral y escrita.

  • Organización, atención al detalle y capacidad para trabajar en equipo.

  • Interés en aprender conceptos técnicos y aplicarlos.

  • Proactividad, autonomía y capacidad de resolución de problemas.

  • Adaptabilidad a entornos dinámicos y disposición para recibir feedback.

  • Responsabilidad y compromiso con el cumplimiento de tareas.

🌱 Oportunidades de Desarrollo

  • Capacitación práctica en operaciones e integraciones de e-commerce.

  • Experiencia trabajando con Solution Architects y Support Engineers.

  • Aprendizaje sobre plataformas de comercio electrónico, ERP y sistemas logísticos.

  • Posibilidad de crecimiento profesional hacia posiciones de Solution Architect.

Full Time👨‍💻 Otros
  • Automation
  • Onboarding
  • Stripe
🌎 Remote· 30 oct
Ver descripción ▾

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Go-to-Market Enablement develops the capabilities that help Stripe’s customer-facing teams deliver greater value to users. We align expectations for role excellence, build practical learning experiences, and equip managers to reinforce new skills and behaviors.

Stripe’s Customer Success Managers are ongoing partners to some of our largest users after they begin using Stripe. They help users understand the health of their business on Stripe, address challenges, and identify opportunities to get more value from our products. Through regular business reviews and account engagement, they connect users’ priorities with how Stripe can support their business.

The Customer Success Enablement Business Partner will support these teams from onboarding through ongoing development, connecting global enablement programs with the priorities of Customer Success leaders, managers, and teams.

What you’ll do

You’ll serve as the strategic enablement partner to Customer Success leadership, helping identify the skills, knowledge, and practices that Customer Success Managers need to support their users effectively. You’ll translate those needs into a focused enablement roadmap and work with global program owners, Customer Success Operations, and subject matter experts to deliver it.

You’ll bring an understanding of customer success work and combine strategic partnership with hands-on execution. That includes shaping role-specific learning offerings, equipping managers to reinforce skills, and using data and feedback to evaluate what’s working. You’ll also make clear tradeoffs about priorities, protect the team’s time, and connect stakeholders with the right expertise across enablement.

Responsibilities

  • Partner with Customer Success leadership to define and execute an enablement strategy aligned with business priorities, role expectations, and performance needs
  • Shape onboarding and ongoing development for CSMs, building role-specific offerings and coordinating handoffs for ongoing administration and management
  • Build the governance, roadmaps, and operating rhythms needed to prioritize requests, manage dependencies, and deliver complex programs with consistency
  • Coordinate with Customer Success Operations, technical enablement, Product, and Marketing to prepare teams for evolving products, processes, tools, and user needs
  • Maintain an enablement roadmap, manage cross-functional dependencies, and communicate priorities, progress, and tradeoffs to leaders and stakeholders
  • Use conversation intelligence, learning and competency data, business indicators, and field feedback to identify needs and evaluate enablement effectiveness
  • Lead learning sessions and equip managers to reinforce skills through practice, coaching, assessment, and feedback

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

  • 5+ years of experience in customer success, professional services, enablement, program management, or a related field supporting post-sales or customer-facing teams
  • Working knowledge of the customer success role, demonstrated through direct experience or close partnership with customer success teams
  • Experience leading complex, cross-functional programs, including setting priorities, managing dependencies, and coordinating execution
  • Experience partnering with senior stakeholders, communicating recommendations and tradeoffs, and translating business needs into practical programs, resources, or guidance
  • Experience using data and stakeholder feedback to identify performance needs, evaluate results, and improve programs or ways of working

Preferred qualifications

  • Experience designing or delivering onboarding, training, or ongoing enablement for customer-facing teams
  • Experience supporting customer success teams serving large enterprise customers
  • Experience building or improving an enablement program, service model, or governance framework
  • Experience working across regions and time zones within a global, matrixed organization
  • Familiarity with conversation intelligence, learning platforms, workflow automation, or applications of artificial intelligence in enablement
Full Time👨‍💻 Otros
  • Microsoft Excel
  • Google Sheets
  • Generative AI
🌎 Remote· 30 oct
Ver descripción ▾

Seu bem-estar, nossa missão. Junte-se a uma empresa que torna o mundo mais saudável.

CONHEÇA A GENTE

Estamos revolucionando o bem-estar corporativo. Nossa plataforma conecta colaboradores do mundo todo aos melhores parceiros em exercício físico, mindfulness, terapia, nutrição e rotina de sono – tudo em uma só subscrição. Com base em Nova York e equipe na Europa, América do Norte e América do Sul, nossa missão é fazer de toda empresa uma empresa de bem-estar.

A gente acredita que o trabalho deve ser gratificante, inspirador e equilibrado. Aqui, você vai encontrar uma equipe que valoriza bem-estar, colaboração e perspectivas diversas, em um lugar onde paixão e criatividade rompem limites para criar impacto de verdade. Suas contribuições vão ajudar a construir um mundo mais saudável, para você e milhões de pessoas globalmente.

A OPORTUNIDADE

Estamos contratando uma pessoa Analista de Control Desk Júnior (CX) em uma posição 100% afirmativa para Pessoas com Deficiência para se juntar ao nosso time de CX Global no Brasil para atuar de forma remota!

Nosso time de CX Global é o coração da experiência dos nossos membros, parceiros e clientes corporativos em todo o mundo. Estamos em busca de uma pessoa analista júnior de CX WFM Intraday (Control Desk) para atuar diretamente no monitoramento, balanceamento e gestão em tempo real das nossas operações de atendimento. Nesta função, você não será apenas alguém acompanhando pausas ou painéis: você atuará na linha de frente com autonomia real para tomada de decisões críticas, servindo como um parceiro consultivo para os supervisores de operações e garantindo que nossos níveis de serviço (SLA) sejam atingidos com eficiência e qualidade.

Esta vaga é 100% remota (para qualquer região do Brasil), no horário regular de fechamento de turno: de segunda a sexta-feira, das 12h30 às 21h00, com escala de 1 plantão mensal aos sábados (das 08h00 às 15h00, com compensação e redução de carga horária durante a semana).

SEU IMPACTO

  • Monitorar e gerenciar a operação de atendimento em tempo real, mantendo o equilíbrio entre a entrada de volume/contatos e a capacidade instalada de agentes em múltiplos canais.
  • Identificar desvios de SLA, tempo de resposta (FRT), backlog e absenteísmo/aderência à escala, aplicando ações corretivas imediatas (redistribuição de filas, ajustes em pausas e ativação de planos de contingência).
  • Atuar como o ponto focal ágil e consultivo entre WFM/Planejamento e a liderança de operações (Supervisores e Coordenadores), alinhando movimentações com clareza técnica e sem ruídos.
  • Investigar as causas-raiz de desvios de indicadores operacionais, categorizando ocorrências e quantificando impactos no dia a dia.
  • Registrar ocorrências operacionais, incidentes sistêmicos e gerar relatórios intraday objetivos para acompanhamento contínuo da operação.
  • Participar de iniciativas e projetos de melhoria contínua na esteira de tempo real, incluindo o uso prático de inteligência artificial generativa para automação de alertas e visibilidade de dados operacionais.

QUEM É VOCÊ

  • Vivência prática comprovada no acompanhamento operacional, controle em tempo real ou rotinas de Control Desk/Intraday em centrais de atendimento, contact centers ou operações de CX multicanal.
  • Domínio prático dos principais indicadores e conceitos de atendimento ao cliente (SLA, TMA/AHT, Aderência, Ocupação, Backlog, First Response Time).
  • Conhecimento conceitual ou prático no manuseio de ferramentas de atendimento/omnichannel ou Workforce Management (como Zendesk, Genesys, Tymeshift ou plataformas correlatas).
  • Habilidade intermediária ou avançada no uso de planilhas eletrônicas (Google Sheets e/ou Microsoft Excel) para cruzamento de dados, tabelas dinâmicas e fórmulas analíticas.
  • Conhecimento de inglês a partir de nível intermediário (capacidade de ler, interpretar relatórios técnicos e se comunicar por chat/e-mail com equipes globais; proficiência avançada será considerada um diferencial).
  • Excelente habilidade de comunicação verbal e escrita, com segurança para dialogar, negociar e alinhar decisões com lideranças operacionais.
  • Raciocínio lógico ágil, capacidade de resolução de problemas e adaptabilidade a cenários dinâmicos e imprevistos diários.
  • Familiaridade e interesse no uso de ferramentas de Inteligência Artificial (ex.: Gemini, ChatGPT) para otimizar análises, sínteses de relatórios e rotinas diárias.
  • Vaga afirmativa e exclusiva para Pessoas com Deficiência.

O QUE OFERECEMOS PARA VOCÊ

Criamos um ambiente de trabalho para você prosperar em todas as dimensões da sua vida. A gente faz isso por meio de benefícios bem pensados, recursos para o bem-estar emocional e uma cultura que empodera cada pessoa a realmente se conectar com seu papel aqui e ser dona dele, balanceando isso com o próprio bem-estar.

Nosso programa de benefícios flexíveis ajuda você a customizá-los de acordo com as suas necessidades!

Nossos benefícios incluem:

WELLHUB: Plano Gold+ gratuito, com acesso a milhares de academias e estúdios, programas fitness digitais e recursos online para meditação, nutrição, suporte de saúde mental, rotina de sono e mais. Você também pode adicionar até 3 familiares ao seu plano, garantindo que quem mais importa para você tenha acesso a bem-estar.

WELLZ: Um recurso único e completo para o bem-estar mental. O Wellz oferece jornadas personalizadas que combinam sessões semanais de terapia cognitivo-comportamental (52 por ano) e conteúdo à demanda.

SAÚDE E CUIDADO: Plano de saúde, plano odontológico e seguro de vida.

TRABALHO FLEXÍVEL: Com o regime de trabalho que prioriza flexibilidade, a gente oferece vagas híbridas e remotas, para que tenha a liberdade de trabalhar do jeito que funciona melhor para você. O modelo de trabalho desta vaga específica pode ser discutido com a pessoa recrutadora e com a liderança. Quando você entrar no Wellhub, também pode usar o nosso reembolso de home office para montar o seu escritório em casa!

DESCANSO REMUNERADO: Se desconectar e recarregar as energias é muito importante. Por isso, oferecemos férias após 6 meses de trabalho + 3 dias de folga por ano + 1 dia de folga a cada ano na empresa (somando até 5 dias) + 1 dia de folga no mês do seu aniversário!

LICENÇA PARENTAL REMUNERADA: Receber um novo membro na família é um dos momentos mais especiais da vida. Queremos que cada pessoa colaboradora possa estar presente de verdade e aproveite esse tempo em família. Por isso, oferecemos licença parental 100% remunerada a todos os novos pais. Quem dá à luz também tem direito à licença estendida (Empresa Cidadã) e a um período de adaptação (ramp-back), em que pode trabalhar meio-período até se ajustar à nova rotina.

DESENVOLVIMENTO PROFISSIONAL: Tenha acesso a plataformas globais de aprendizado, participe de sessões interativas, construa seu mapa de desenvolvimento personalizado e explore nossas oportunidades internas. Aqui, a gente foca em aprendizado e feedback contínuos para apoiar sua jornada em direção ao sucesso – tanto pessoal quanto profissional.

CULTURA: Você vai se juntar a uma equipe de pessoas dedicadas, que se unem para romper limites, apoiar umas às outras e criar impacto duradouro no bem-estar corporativo. Nós vencemos em conjunto, cultivando relações de confiança por meio de comunicação transparente e de uma cultura em que cada perspectiva importa. Entenda mais sobre nossos valores e cultura.

Quer ver como é realmente trabalhar aqui? Siga a gente no Instagram @lifeatwellhub e assista ao vídeo do nosso time no YouTube!

Diversidade, Equidade, Inclusão e Pertencimento @ Wellhub

Buscamos criar um ambiente colaborativo, acolhedor e inclusivo, onde todo mundo sinta que faz parte.

O Wellhub é um empregador comprometido com a promoção de oportunidades equitativas. Todas pessoas qualificadas que se candidatarem serão igualmente consideradas, sem discriminação por raça, religião, cor, sexo, identidade ou expressão de gênero, orientação sexual, idade, deficiência física ou mental não desqualificante, nacionalidade, condição de veterano ou qualquer outra base coberta pela lei apropriada.

Nosso compromisso com a inclusão também se estende à forma como reconhecemos e remuneramos nossas pessoas colaboradoras. Temos orgulho de ser uma empresa Syndio Fair Pay Certified, um certificado que reflete a nossa dedicação contínua a práticas de remuneração justas e equitativas em toda a nossa equipe global. Leia mais aqui.

Dúvidas sobre como tratamos seus dados pessoais? Consulte nosso Aviso de Privacidade do Candidato a Emprego.

#LI-REMOTE

Full Time👨‍💻 Otros
  • Microsoft Excel
  • Google Sheets
  • Generative AI
🌎 Remote· 27 oct
Ver descripción ▾

Seu bem-estar, nossa missão. Junte-se a uma empresa que torna o mundo mais saudável.

CONHEÇA A GENTE

Estamos revolucionando o bem-estar corporativo. Nossa plataforma conecta colaboradores do mundo todo aos melhores parceiros em exercício físico, mindfulness, terapia, nutrição e rotina de sono – tudo em uma só subscrição. Com base em Nova York e equipe na Europa, América do Norte e América do Sul, nossa missão é fazer de toda empresa uma empresa de bem-estar.

A gente acredita que o trabalho deve ser gratificante, inspirador e equilibrado. Aqui, você vai encontrar uma equipe que valoriza bem-estar, colaboração e perspectivas diversas, em um lugar onde paixão e criatividade rompem limites para criar impacto de verdade. Suas contribuições vão ajudar a construir um mundo mais saudável, para você e milhões de pessoas globalmente.

A OPORTUNIDADE

Estamos contratando uma pessoa Analista de Control Desk Júnior (CX) para se juntar ao nosso time de CX Global no Brasil para atuar de forma remota!

Nosso time de CX Global é o coração da experiência dos nossos membros, parceiros e clientes corporativos em todo o mundo. Estamos em busca de uma pessoa analista júnior de CX WFM Intraday (Control Desk) para atuar diretamente no monitoramento, balanceamento e gestão em tempo real das nossas operações de atendimento. Nesta função, você não será apenas alguém acompanhando pausas ou painéis: você atuará na linha de frente com autonomia real para tomada de decisões críticas, servindo como um parceiro consultivo para os supervisores de operações e garantindo que nossos níveis de serviço (SLA) sejam atingidos com eficiência e qualidade.

Esta vaga é 100% remota (para qualquer região do Brasil), no horário regular de fechamento de turno: de segunda a sexta-feira, das 12h30 às 21h00, com escala de 1 plantão mensal aos sábados (das 08h00 às 15h00, com compensação e redução de carga horária durante a semana).

SEU IMPACTO

  • Monitorar e gerenciar a operação de atendimento em tempo real, mantendo o equilíbrio entre a entrada de volume/contatos e a capacidade instalada de agentes em múltiplos canais.
  • Identificar desvios de SLA, tempo de resposta (FRT), backlog e absenteísmo/aderência à escala, aplicando ações corretivas imediatas (redistribuição de filas, ajustes em pausas e ativação de planos de contingência).
  • Atuar como o ponto focal ágil e consultivo entre WFM/Planejamento e a liderança de operações (Supervisores e Coordenadores), alinhando movimentações com clareza técnica e sem ruídos.
  • Investigar as causas-raiz de desvios de indicadores operacionais, categorizando ocorrências e quantificando impactos no dia a dia.
  • Registrar ocorrências operacionais, incidentes sistêmicos e gerar relatórios intraday objetivos para acompanhamento contínuo da operação.
  • Participar de iniciativas e projetos de melhoria contínua na esteira de tempo real, incluindo o uso prático de inteligência artificial generativa para automação de alertas e visibilidade de dados operacionais.

QUEM É VOCÊ

  • Vivência prática comprovada no acompanhamento operacional, controle em tempo real ou rotinas de Control Desk/Intraday em centrais de atendimento, contact centers ou operações de CX multicanal.
  • Domínio prático dos principais indicadores e conceitos de atendimento ao cliente (SLA, TMA/AHT, Aderência, Ocupação, Backlog, First Response Time).
  • Conhecimento conceitual ou prático no manuseio de ferramentas de atendimento/omnichannel ou Workforce Management (como Zendesk, Genesys, Tymeshift ou plataformas correlatas).
  • Habilidade intermediária ou avançada no uso de planilhas eletrônicas (Google Sheets e/ou Microsoft Excel) para cruzamento de dados, tabelas dinâmicas e fórmulas analíticas.
  • Conhecimento de inglês a partir de nível intermediário (capacidade de ler, interpretar relatórios técnicos e se comunicar por chat/e-mail com equipes globais; proficiência avançada será considerada um diferencial).
  • Excelente habilidade de comunicação verbal e escrita, com segurança para dialogar, negociar e alinhar decisões com lideranças operacionais.
  • Raciocínio lógico ágil, capacidade de resolução de problemas e adaptabilidade a cenários dinâmicos e imprevistos diários.
  • Familiaridade e interesse no uso de ferramentas de Inteligência Artificial (ex.: Gemini, ChatGPT) para otimizar análises, sínteses de relatórios e rotinas diárias.

O QUE OFERECEMOS PARA VOCÊ

Criamos um ambiente de trabalho para você prosperar em todas as dimensões da sua vida. A gente faz isso por meio de benefícios bem pensados, recursos para o bem-estar emocional e uma cultura que empodera cada pessoa a realmente se conectar com seu papel aqui e ser dona dele, balanceando isso com o próprio bem-estar.

Nosso programa de benefícios flexíveis ajuda você a customizá-los de acordo com as suas necessidades!

Nossos benefícios incluem:

WELLHUB: Plano Gold+ gratuito, com acesso a milhares de academias e estúdios, programas fitness digitais e recursos online para meditação, nutrição, suporte de saúde mental, rotina de sono e mais. Você também pode adicionar até 3 familiares ao seu plano, garantindo que quem mais importa para você tenha acesso a bem-estar.

WELLZ: Um recurso único e completo para o bem-estar mental. O Wellz oferece jornadas personalizadas que combinam sessões semanais de terapia cognitivo-comportamental (52 por ano) e conteúdo à demanda.

SAÚDE E CUIDADO: Plano de saúde, plano odontológico e seguro de vida.

TRABALHO FLEXÍVEL: Com o regime de trabalho que prioriza flexibilidade, a gente oferece vagas híbridas e remotas, para que tenha a liberdade de trabalhar do jeito que funciona melhor para você. O modelo de trabalho desta vaga específica pode ser discutido com a pessoa recrutadora e com a liderança. Quando você entrar no Wellhub, também pode usar o nosso reembolso de home office para montar o seu escritório em casa!

DESCANSO REMUNERADO: Se desconectar e recarregar as energias é muito importante. Por isso, oferecemos férias após 6 meses de trabalho + 3 dias de folga por ano + 1 dia de folga a cada ano na empresa (somando até 5 dias) + 1 dia de folga no mês do seu aniversário!

LICENÇA PARENTAL REMUNERADA: Receber um novo membro na família é um dos momentos mais especiais da vida. Queremos que cada pessoa colaboradora possa estar presente de verdade e aproveite esse tempo em família. Por isso, oferecemos licença parental 100% remunerada a todos os novos pais. Quem dá à luz também tem direito à licença estendida (Empresa Cidadã) e a um período de adaptação (ramp-back), em que pode trabalhar meio-período até se ajustar à nova rotina.

DESENVOLVIMENTO PROFISSIONAL: Tenha acesso a plataformas globais de aprendizado, participe de sessões interativas, construa seu mapa de desenvolvimento personalizado e explore nossas oportunidades internas. Aqui, a gente foca em aprendizado e feedback contínuos para apoiar sua jornada em direção ao sucesso – tanto pessoal quanto profissional.

CULTURA: Você vai se juntar a uma equipe de pessoas dedicadas, que se unem para romper limites, apoiar umas às outras e criar impacto duradouro no bem-estar corporativo. Nós vencemos em conjunto, cultivando relações de confiança por meio de comunicação transparente e de uma cultura em que cada perspectiva importa. Entenda mais sobre nossos valores e cultura.

Quer ver como é realmente trabalhar aqui? Siga a gente no Instagram @lifeatwellhub e assista ao vídeo do nosso time no YouTube!

Diversidade, Equidade, Inclusão e Pertencimento @ Wellhub

Buscamos criar um ambiente colaborativo, acolhedor e inclusivo, onde todo mundo sinta que faz parte.

O Wellhub é um empregador comprometido com a promoção de oportunidades equitativas. Todas pessoas qualificadas que se candidatarem serão igualmente consideradas, sem discriminação por raça, religião, cor, sexo, identidade ou expressão de gênero, orientação sexual, idade, deficiência física ou mental não desqualificante, nacionalidade, condição de veterano ou qualquer outra base coberta pela lei apropriada.

Nosso compromisso com a inclusão também se estende à forma como reconhecemos e remuneramos nossas pessoas colaboradoras. Temos orgulho de ser uma empresa Syndio Fair Pay Certified, um certificado que reflete a nossa dedicação contínua a práticas de remuneração justas e equitativas em toda a nossa equipe global. Leia mais aqui.

Dúvidas sobre como tratamos seus dados pessoais? Consulte nosso Aviso de Privacidade do Candidato a Emprego.

#LI-REMOTE

Full Time👨‍💻 Otros
  • Virtual Assistant
  • CRM
  • Real Estate
🇨🇴 Colombia· 25 oct
Ver descripción ▾

REMOTE REAL ESTATE OPERATIONS ASSISTANT
U.S. Real Estate Investment Company | Remote Position
Location: Remote — Argentina preferred
Compensation: USD $400–$500 per month + performance-based bonuses
Schedule: Must be available during agreed U.S. business hours
Positions available: 3
About the Role
AO Investments is looking for three reliable, detail-oriented, and motivated Virtual Assistants to join our real estate operations team.
In this role, you will help process, organize, and market real estate investment properties through InvestorLift, working closely with our U.S.-based Dispositions team.
We are looking for individuals who are organized, proactive, comfortable working with online systems, and committed to accuracy and consistent performance.
Key Responsibilities
Enter, review, and verify property information in InvestorLift.
Upload property details, photos, pricing, and supporting documents.
Research and organize real estate buyers and buyer lists.
Assist with property marketing and buyer outreach.
Update CRM records and track inquiries, follow-ups, and offers.
Monitor property-processing progress and maintain accurate reports.
Coordinate with the Dispositions team to ensure property listings are complete and accurate.
Requirements
Strong written and spoken English.
Excellent attention to detail and organizational skills.
Good computer skills and ability to learn online platforms and CRM systems.
Reliable internet connection, a dependable computer, and a backup connectivity plan.
Availability to work during agreed U.S. business hours.
Ability to communicate professionally and meet deadlines.
Previous real estate, property processing, CRM, or InvestorLift experience is a plus, but not required.
Compensation and Opportunity
Monthly base compensation of USD $400–$500, depending on the agreed role and schedule.
Performance-based bonuses, subject to established criteria.
Opportunity to develop skills in U.S. real estate operations.
Training and workflow guidance provided.
How to Apply

Please submit the following information:

Your updated résumé.
A 60-second video introducing yourself in English.
Your current city and country.
Your internet speed and available backup connection.
Your experience with real estate, CRMs, InvestorLift, or similar platforms.
Your expected monthly compensation.
We are looking for dependable team members who value accuracy, communication, and long-term professional growth.
Apply today to be considered for one of our three openings.

Customer Success Manager

Immpetus Soluciones S.A.S

Full Time👨‍💻 Otros
  • Data & Analytics
  • Google Sheets
  • Automation
🇨🇴 Colombia· 24 oct
Ver descripción ▾

Descripción de la empresa:

Ímmpetu Soluciones es una compañía dedicada al desarrollo y escalamiento de programas digitales y modelos de suscripción enfocados en salud y bienestar, entre los cuales destaca el programa Método Glucosa en Balance. Nos especializamos en acompañar a nuestros usuarios a transformar sus hábitos a través de educación, seguimiento continuo y comunidad, garantizando experiencias de alto valor que impulsen la permanencia a largo plazo.

Propósito del cargo:

Buscamos un/a Líder de Producto y Retención responsable de gestionar de manera integral el ciclo de vida del cliente tras la adquisición del servicio. Su objetivo principal será garantizar una activación efectiva en la fase de bienvenida (onboarding), maximizar la tasa de retención, reducir la cancelación de suscripciones (churn) y elevar el nivel de satisfacción de los usuarios.

Responsabilidades principales:

  • Diseñar e implementar la estrategia de Customer Success, fidelización y renovaciones periódicas del programa.
  • Monitorear y analizar las métricas clave del área: activación inicial, retención mensual, índice de cancelación, reembolsos y pagos pendientes.
  • Liderar y supervisar al equipo operativo de atención al cliente, garantizando la calidad y oportunidad en las respuestas a través de WhatsApp, CRM y automatizaciones.
  • Estructurar el proceso de recolección de casos de éxito y testimonios para el fortalecimiento del valor de marca.
  • Coordinar la convocatoria y logística de eventos, clases en vivo e iniciativas dentro de la comunidad.
  • Realizar análisis de datos y cohortes para identificar puntos de fuga de usuarios y presentar planes de acción basados en métricas.

Requisitos del perfil:

  • Experiencia: Mínimo 1 año liderando estrategias de retención y Customer Success en programas de membresía, modelos de suscripción, comunidades pagas, plataformas SaaS, infoproductos o aplicaciones de salud y bienestar.
  • Orientación a resultados: Capacidad comprobable de haber incrementado indicadores de retención, activación o fidelización en roles anteriores.
  • Competencias técnicas: Dominio avanzado de Excel o Google Sheets (cruces de información, tablas dinámicas, fórmulas avanzadas como y análisis de cohortes).
  • Herramientas: Manejo técnico de herramientas CRM, WhatsApp Business/API y plataformas de automatización.
  • Liderazgo y comunicación: Experiencia previa en supervisión de personal y redacción profesional en canales de comunicación escrita.

Condiciones laborales:

  • Ubicación: Residencia en Colombia (imprescindible).
  • Modalidad: 100% Remoto.
  • Compensación económica: $1.300 USD a $1.500 USD mensuales durante el periodo de prueba.

Billing and Vendor Coordinator

Bryant Park Consulting

Full Time👨‍💻 Otros
  • Microsoft Excel
  • Financial Tools
  • Google Workspace
🇨🇱 Chile· 23 oct
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About Bryant Park Consulting:

Bryant Park Consulting is a leading Oracle | NetSuite consulting firm dedicated to helping businesses achieve their goals through successful ERP implementations and optimizations. We are a team of experienced consultants passionate about delivering exceptional client service and driving digital transformation. At Bryant Park Consulting, we foster a collaborative and supportive environment where our employees can thrive and grow professionally.

Role Overview

The Billing and Vendor Coordinator plays a critical operational role within the Finance & Accounting team at Bryant Park Consulting. This position serves as the central point of coordination between Sales, Operations, and Finance — responsible for reviewing and processing client and subcontractor Statements of Work (SOWs), maintaining accurate rate cards, and managing the end-to-end onboarding of both clients and vendors into the company's financial systems. The ideal candidate is detail-oriented, organized, and comfortable working across multiple systems and stakeholders in a fast-paced professional services environment.

Roles & Responsibilities

Client Contracts & Onboarding

  • Review incoming client Statements of Work (SOWs) for accuracy, completeness, and alignment with agreed commercial terms prior to execution.
  • Enter and maintain client rate cards in the company's ERP system (NetSuite), ensuring billing rates are correctly mapped to project codes, service lines, and contract terms.
  • Coordinate the full client onboarding process, including setting up client records, payment terms, billing schedules, and project structures in NetSuite.
  • Partner with Sales and Account Management to ensure all contract details are accurately captured before work commences.
  • Flag discrepancies, missing information, or non-standard terms to the Director of Finance & Accounting for review and resolution.
  • Maintain an organized, up-to-date repository of executed client contracts and supporting documentation.

Subcontractor Contracts & Onboarding

  • Review subcontractor Statements of Work and vendor agreements for completeness, rate accuracy, and compliance with internal margin and approval thresholds.
  • Onboard new subcontractors into NetSuite, including vendor record setup, payment terms, W-9 and tax documentation collection, and banking information verification.
  • Maintain and update subcontractor rate cards, ensuring costs are accurately reflected in the billing system and reconciled against SOW commitments.
  • Coordinate with Operations and Project Management teams to align subcontractor assignments with active project codes and budget allocations.
  • Monitor subcontractor onboarding status and proactively communicate timelines to internal stakeholders to prevent delays to project start dates.

Billing Operations & System Maintenance

  • Ensure all rate cards, billing schedules, and contract terms are accurately and promptly entered into NetSuite to support timely and accurate invoicing.
  • Perform regular audits of client and vendor records in NetSuite to identify and correct data integrity issues.
  • Support the month-end close process by confirming that billing data is complete, reconciled, and ready for revenue recognition.
  • Assist the Director of Finance & Accounting in preparing billing reports, contract summaries, and pipeline tracking dashboards.
  • Identify opportunities to improve and standardize SOW intake, rate card entry, and onboarding workflows to reduce cycle time and manual effort.

Cross-Functional Collaboration

  • Serve as the primary point of contact between Finance, Sales, Operations, and HR for all contract intake and onboarding-related inquiries.
  • Communicate proactively with internal teams regarding contract status, onboarding milestones, and any blockers requiring resolution.
  • Support compliance efforts by ensuring vendor documentation (W-9s, insurance certificates, signed agreements) is collected and stored in accordance with company policy.
  • Assist with special projects and process improvement initiatives as directed by the Director of Finance & Accounting.

Skills and Qualifications

Required

  • Experience in a billing, contracts, operations, or finance coordination role, preferably within a professional services environment.
  • Demonstrated experience reviewing and processing contracts or Statements of Work.
  • Proficiency with ERP or accounting systems; NetSuite experience strongly preferred.
  • Strong attention to detail and a high degree of accuracy in data entry and record-keeping.
  • Excellent organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
  • Clear and professional communication skills, both written and verbal, with the ability to work effectively across teams.
  • Proficiency in Microsoft Excel and the broader Microsoft Office / Google Workspace suite.

Preferred

  • Experience with subcontractor or vendor onboarding, including W-9 collection and vendor record setup.
  • Familiarity with professional services billing models including time-and-materials, fixed-fee, and rate card structures.
  • Exposure to revenue recognition concepts and month-end close support activities.
  • Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or a related field.

Work From Home & Travel Requirements

  • Fully remote

This role is open to candidates based anywhere in Latin America.

Putting Our People First From Day One

From the founding of Bryant Park Consulting, we committed to putting people first and offering variety, fulfillment, and balance. You will have the opportunity to work with the world's top companies and business leaders, keep up with the latest technology, and flex your skills across industries and disciplines. You will also be encouraged to engage with your community and nature. We attract and retain the best in the business - people from industry, consulting, agencies, startups, nonprofits, and the public sector - all drawn to building a career that's both exciting and sustainable.

  • Feed Your Curiosity - Foster technical and industry expertise, and grow as a leader. Knowledge management and professional development are held in highest regard, we offer and sponsor flexible learning options on topics from Project Management to Web Development, and we pay for certifications with top programs.
  • Cultivate Well Being - Thrive holistically with a robust and personalized set of benefits and company resources to support your emotional, mental, financial, physical, and social well-being. Celebrate with your team or explore interests with other team members, from book clubs to speaking events and annual retreats.
  • Choose Your Career - There is no pressure to go 'up-or-out' and welcome you to build a career that gets you excited about coming to work every day - whether that's as an individual contributor or a team manager. Performance is evaluated fairly and regularly and as the organization grows we expect you and your career to grow with us.
  • Comprehensive Benefits - We provide best-in-class benefits for employees including 401k with Company match up to 6%, United Health Plan, as well as Dental, Vision, Life Insurance and Accidental Death and Dismemberment, and more. We also encourage and reimburse for costs of approved training, continuing education, skills development, and professional certification programs and exams to help further your career development.

Bryant Park Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Ecommerce Operations Lead

The Global Talent Co.

Full Time👨‍💻 Otros
  • Asana
  • Shopify
  • Account Management
Argentina, Brasil, Chile, Colombia.· 20 oct
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📌 Rol: Ecommerce Operations Lead – The Global Talent Co.

🌎 Ubicación: Remoto – Argentina, Brasil, Chile y Colombia.

💼 Tipo de Contrato: Tiempo completo. Disponibilidad para trabajar en horario del Pacífico (PST).

📋 Descripción General

The Global Talent Co. busca un Ecommerce Operations Lead para gestionar las operaciones diarias de la tienda online de una marca DTC de salud y bienestar. Será responsable de administrar Shopify, actualizar productos, lanzar promociones y optimizar la experiencia de compra, colaborando con los equipos de marketing, diseño y desarrollo.

📋 Responsabilidades Principales

  • Administrar la tienda Shopify, incluyendo productos, colecciones, landing pages y contenido web.

  • Configurar y lanzar nuevos productos, paquetes, suscripciones y promociones.

  • Gestionar la navegación, búsqueda, visibilidad de productos y merchandising online.

  • Actualizar precios, imágenes, descripciones, ingredientes y reseñas de productos.

  • Coordinar campañas estacionales, lanzamientos y actualizaciones de la página principal.

  • Realizar controles de calidad, auditorías del sitio y resolución de problemas técnicos.

  • Colaborar con desarrolladores y agencias en mejoras del sitio y optimización de conversiones (CRO).

  • Gestionar proyectos, tareas y documentación de procesos.

  • Analizar métricas de e-commerce e identificar oportunidades de mejora.

🎯 Requisitos

  • Experiencia práctica sólida en Shopify (excluyente).

  • Experiencia administrando tiendas online, merchandising digital y controles de calidad.

  • Capacidad para gestionar una tienda de manera autónoma y resolver problemas.

  • Experiencia con herramientas de gestión de proyectos y flujos de trabajo.

  • Excelente atención al detalle, organización y cumplimiento de plazos.

  • Habilidades de colaboración con equipos de marketing, creatividad y atención al cliente.

  • Inglés fluido y CV en inglés.

  • Disponibilidad para trabajar en horario PST.

Digital Operations Assistant

Mello Interactive B.V.

Full Time👨‍💻 Otros
Remote (Brazil, Argentina & Venezuela) 📍· 20 oct
Ver descripción ▾

Location: Fully Remote; we’re looking for candidates from Brazil, Argentina, and Venezuela
Position: Full-time, freelance
Working hours: 8 hours per day, 5–6 days per week

We’re looking for a reliable and detail-oriented Digital Operations Assistant to support our team with a variety of online and administrative activities.

The position involves working with digital information, online resources, internal systems, and recurring workflows. You’ll be given established procedures and clear priorities, while also being expected to manage your assigned work independently and communicate when something requires attention.

This role is a good fit for someone who enjoys structured computer-based work, pays close attention to details, and is comfortable learning new tools and processes.

What You'll Do

Your responsibilities may include:

Digital & Administrative Tasks

  • Working with spreadsheets, online platforms, internal tools, and shared resources

  • Organizing information and maintaining internal records when required

  • Preparing simple reports, lists, or summaries

  • Updating operational documentation when procedures change

  • Performing basic research to support specific assignments

  • Preparing or organizing digital materials when needed

  • Assisting team members with ad hoc administrative and online tasks

Operational Support

  • Carrying out recurring operational workflows based on established procedures

  • Managing assigned tasks from initial instruction through completion

  • Keeping track of outstanding work and ensuring deadlines are met

  • Reviewing task requirements before beginning an assignment

  • Following up on incomplete or unclear items when necessary

  • Maintaining internal operational resources and documentation

  • Supporting the implementation of updated procedures and workflows

  • Assisting with new projects and other operational priorities as they arise

Quality & Process Checks

  • Reviewing completed work to ensure it meets established requirements

  • Identifying errors, inconsistencies, or unusual cases

  • Making straightforward corrections when appropriate

  • Escalating issues that require additional information or a management decision

  • Performing recurring checks on assigned processes and resources

  • Helping identify recurring problems or areas where a workflow could be improved

  • Recording relevant issues and observations for supervisors

Project & Team Support

  • Taking responsibility for individual assignments or small projects

  • Providing progress updates on ongoing work

  • Communicating delays, questions, or potential problems in a timely manner

  • Helping test new workflows or tools before they are introduced more broadly

  • Supporting supervisors with additional tasks as business priorities develop

The exact combination of responsibilities will vary depending on current projects and operational needs.

What We're Looking For

We’re looking for someone who is organized, dependable, and comfortable taking ownership of assigned work.

You should:

  • Have good written and spoken English

  • Be able to prioritize tasks and manage your time effectively

  • Have strong attention to detail

  • Be comfortable following structured procedures

  • Be able to work independently without constant supervision

  • Take responsibility for completing assigned work

  • Communicate clearly when you encounter an issue or need clarification

  • Be comfortable learning unfamiliar software and online systems

  • Have a practical and solution-oriented approach to routine problems

  • Be reliable when working with deadlines and recurring responsibilities

  • Be comfortable with a full working day of computer-based work

Essential Setup

  • Reliable computer or laptop

  • Stable internet connection

  • Working knowledge of Google Workspace, including Google Docs, Sheets, and Drive

  • Ability to work comfortably with multiple online platforms and browser-based tools

Working Hours

Our team primarily operates within the CET time zone.

We ideally need someone who can work Monday through Saturday, although a Monday–Friday schedule may also be accommodated.

The standard working requirement is 8 hours per day. The 8-hour workday should be completed as one continuous working period, although regular breaks are permitted.

Your exact working hours will be agreed upon with management based on your availability and the team's requirements.

Compensation & Contract

The starting rate for this position is $4.63 per hour, with estimated monthly earnings of approximately $800–$1,100, depending on the agreed working schedule.

This is a full-time freelance position, so compensation is based on the hours worked rather than a fixed monthly salary.

Working hours are tracked using a productivity and time tracking tool. Payments are made monthly.

The freelance arrangement doesn’t include employee benefits or employer-provided contributions such as taxes, social security, or insurance.

Compensation is periodically reviewed based on performance, reliability, and overall contribution. Team members who consistently demonstrate strong performance may have opportunities for rate increases over time.

Time Off

Time away from work can be arranged in advance with management, subject to the team's workload and operational requirements.

Approved time off is unpaid.

Starting the Role

Selected candidates will begin with a one-month trial period.

During this period, you will receive detailed guidance on our systems, procedures, and expectations. As you become familiar with the work, you will gradually take greater responsibility for your assigned tasks.

Recruitment Process

The selection process includes:

  1. A short initial questionnaire

  2. Pre-test assignment questions

  3. Two short practical assessments

  4. Interview

The assessments are designed to evaluate skills relevant to the position and are used solely for recruitment purposes. They aren’t part of our regular business operations and are therefore unpaid. Successful candidates will be invited for an interview.

Only candidates who meet the initial requirements will be contacted regarding the first recruitment stage.

Interested?

If you are organized, dependable, detail-oriented, and comfortable working independently with digital information, we'd be happy to hear from you. Please complete the application form to apply: https://forms.gle/NM6a5AkAJ6nSKiCy6

Full Time👨‍💻 Otros
  • Airtable
  • Looker
  • Zendesk
🌎 Remote· 17 oct
Ver descripción ▾

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

See yourself at Twilio

Join the team as Twilio’s next Compliance Operations Specialist 1

About the job

At Twilio, our mission is to power the future of communications. We believe that communication should be at the heart of every product and customer experience. In this role you will be monitoring the use of Twilio products, voice, SMS and email, to ensure that the traffic on Twilio’s platform is legal, compliant, and wanted. To do this you will also ensure that all traffic is following Twilio’s Voice Policy, Messaging Policy, Acceptable Use policy and meets CTIA requirements. We are looking for someone that is passionate about preventing fraud and abuse. The ideal candidate has some experience in research and investigation skills and enjoys challenging and complex case work.

Responsibilities

In this role, you’ll:

  • Investigate cases quickly and efficiently, perform analysis to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in compliance investigations
  • Protect Twilio customers and consumers through ongoing identification of bad actors, non-compliant activity and evolving tactics - taking action daily to stop bad actors/ activity while minimizing false positives.
  • Identify trends, root cause gaps and recommend appropriate preventative solutions to stop bad actors from being successful.
  • Use call detail records & aggregate traffic data to identify patterns and trends that determine a set list of actions.
  • Resolve urgent issues impacting businesses, carriers and consumers worldwide.
  • Use Twilio’s tools and your own investigative powers to detect and prevent non-compliant activity.
  • Provide support for customers by email, to ensure customers have an excellent experience with Twilio.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

  • Willingness to work a non-traditional schedule, weekends, holidays and evenings may be required.
  • You have 1-2 years experience in fraud, abuse or compliance in ecommerce, FinTech, or telecommunications
  • Experience working in a fast paced, ambiguous environment, with a strong bias for action
  • You’re empathetic and love working with customers and carriers to solve their problems and questions, backed with data.
  • You are detail-oriented with good organizational skills and comfortable with ambiguity.
  • You have above average written and verbal communication skills and are able to articulate concepts/ideas in a clear, concise manner.
  • You are willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust.
  • You have good time management and organizational skills and are comfortable working under pressure.

Desired:

  • Basic knowledge of Zendesk, Airtable, Looker or similar tools
  • Basic understanding APIs and related technologies
  • Background in telecommunications is desired.

Location

This role will be based remotely in Colombia.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Full Time👨‍💻 Otros
  • Finance
  • Administration
  • Automation
🌎 Remote· 17 oct
Ver descripción ▾

About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.

We have expanded from voice into three main platforms:

  • ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

  • ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.

  • ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

How we work

  • High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

  • Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

  • AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.

  • Excellence everywhere: Everything we do should match the quality of our AI models.

  • Global team: We prioritize your talent, not your location.

What we offer

  • Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

  • Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.

  • Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.

  • Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.

  • Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.

  • Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

About the role

Equity is a big part of how we reward the people building ElevenLabs, and the programme is growing fast across many countries. You'll own the day-to-day running of it: keeping our cap table accurate and audit-ready, and making sure every grant, exercise and leaver is handled correctly and on time.

You'll work with Finance, Legal and People to turn board-approved decisions into clean records and clear communication. That includes issuing grants, supporting 409A and local valuations, and answering employee questions about their equity.

We're looking for someone who is meticulous about the numbers and who treats employees as customers. You'll find ways to automate the repetitive work, using AI wherever it makes things faster and more reliable.

Requirements

  • Hands-on experience administering equity in a cap table or stock plan platform such as Carta, including grants, vesting, exercises, terminations, settlements and reconciliations.

  • Experience administering equity across multiple jurisdictions, including tracking globally mobile participants and coordinating with Tax and Payroll.

  • Strong understanding of stock options, RSUs, vesting schedules and employee lifecycle changes, with working knowledge of relevant tax-advantaged schemes such as US ISOs and UK EMI or CSOP plans.

  • Experience reconciling equity data with People, Talent, Payroll and Accounting records.

  • Understanding of stock-based compensation accounting sufficient to provide reliable data and support Finance with US GAAP and local reporting requirements.

  • Experience building and documenting equity processes and controls, managing deadlines independently and resolving discrepancies.

  • Clear communication skills, sound judgement when handling confidential information and a strong focus on employee support.

Bonus:

  • Experience at a fast-growing startup, familiarity with 409A processes, or a record of automating equity workflows.

  • Certification (e.g. CEP or similar)

  • Experience with IPO process or having supported transition from private to public

Location

This role is remote-first, so it can be executed from anywhere in Central Europe or Eastern US timezones. If you prefer, you can work from our offices in London, New York and Warsaw.

#LI-Remote

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.

Full Time👨‍💻 Otros
  • Administration
  • Operations
🌎 Remote· 16 oct
Ver descripción ▾

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

See yourself at Twilio

Join the team as our next Executive Business Partner on Twilio’s Enterprise Technology team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

Twilio is seeking a highly proactive and business-minded Executive Business Partner to support executives within our Enterprise Technology organization. This role extends well beyond traditional administrative support. The successful candidate will develop a strong understanding of our business, technology strategy, organizational priorities, and key initiatives—using that context to anticipate needs, manage competing demands, and help leaders and their teams operate more effectively.

You will serve as a trusted partner to your executives, proactively managing their time and attention. You will be expected to exercise sound judgment, take ownership, and move work forward even when direction is not fully defined or all information is not yet available.

This role requires someone who is comfortable taking charge, solving problems, and navigating ambiguity. You will build strong relationships with executive leadership, their direct reports, and administrative partners across the organization, serving as a central point of coordination and a reliable source of insight and continuity.

Responsibilities

In this role, you’ll:

  • Develop a deep understanding of the Enterprise Technology organization, including its strategy, priorities, key initiatives, stakeholders, and operating rhythms, and use that knowledge to anticipate needs and inform day-to-day decisions.
  • Serve as a trusted thought partner to executives, providing informed input, identifying potential risks or conflicts, and helping move priorities forward without waiting for detailed direction.
  • Strategically manage complex executive calendars by evaluating and prioritizing requests, resolving conflicts, protecting time for critical work, and redirecting or delegating meetings when appropriate.
  • Make sound, independent decisions on behalf of executives, including determining when their participation is needed and ensuring they are prepared with the right context, materials, and desired outcomes.
  • Manage complex domestic and international travel, prepare and reconcile expenses, and proactively address changes or issues that arise.
  • Serve as a key point of contact for executives’ direct reports and administrative partners, building trusted relationships and facilitating effective coordination across the organization.
  • Help translate executive priorities into action by tracking commitments, following up on decisions, and driving accountability for milestones, deliverables, and next steps.
  • Support key projects and initiatives by gathering information, synthesizing updates, identifying dependencies, and ensuring the right stakeholders remain aligned.
  • Draft and coordinate executive communications, presentations, program updates, meeting materials, and other written content with a high degree of clarity and professionalism.
  • Manage leadership meeting and operating cadences, including developing agendas, coordinating presenters, preparing materials, capturing decisions and action items, and ensuring effective follow-through.
  • Lead the end-to-end planning and execution of executive offsites, leadership summits, strategic planning sessions, and team gatherings, including budget management, venue sourcing, agenda development, material preparation, and stakeholder coordination.
  • Organize and support special events, team activities, and other high-visibility meetings through thoughtful research, participant coordination, and logistics management.
  • Analyze team surveys, operational information, or other inputs to identify themes and provide executives with useful insights.
  • Identify opportunities to streamline workflows, improve operating practices, and create a more efficient and positive experience for executives and their teams.
  • Handle sensitive information and complex situations with exceptional discretion, professionalism, and judgment.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

  • 5+ years of experience supporting senior executives in a fast-paced, dynamic environment, preferably within the technology industry.
  • Demonstrated ability to take ownership, operate independently, and move work forward amid ambiguity, incomplete information, and changing priorities.
  • Strong business acumen and intellectual curiosity, with the ability to quickly understand organizational strategy, technology initiatives, and executive priorities.
  • Proven ability to anticipate needs, exercise sound judgment, solve problems proactively, and make thoughtful decisions on behalf of senior leaders.
  • Experience strategically managing complex executive calendars, including evaluating priorities, resolving conflicts, and making informed tradeoffs.
  • Demonstrated ability to build trusted cross-functional relationships, partner effectively with leaders, and coordinate work across multiple teams and initiatives.
  • Exceptional organizational skills and attention to detail, with the ability to manage multiple high-priority deliverables and deadlines simultaneously.
  • Strong written and verbal communication skills, including experience drafting executive-ready communications and presentation materials.
  • High level of integrity and discretion when handling confidential, sensitive, or business-critical information.
  • Experience planning and facilitating virtual, in-person, and hybrid leadership meetings, summits, offsites, and team-building events.
  • Familiarity with contract management, procurement processes, budget tracking, and general business workflows.
  • Proficiency with common productivity and collaboration tools, including Google Workspace and Zoom.
  • Demonstrated interest in and experience using AI and automation tools to improve productivity, quality, or efficiency.

Desired

  • Experience supporting executives or leadership teams within Enterprise Technology, IT, Engineering, Operations, or a similarly complex organization.
  • Experience preparing for and coordinating business operating cadences such as Quarterly Business Reviews, annual or long-range planning, leadership team meetings, and organizational reviews.
  • Internal or executive communications experience, including drafting leadership emails, organizational announcements, presentations, and program updates.
  • Experience supporting c projects or programs and tracking deliverables, dependencies, risks, and decisions.
  • Bachelor’s degree or diploma in Business, Communications, Operations, or a related field; equivalent practical experience is also valued.

Location

This role will be remote, based in Columbia.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5-10% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Full Time👨‍💻 Otros
  • Looker
  • SQL
  • Tableau
🌎 Remote· 15 oct
Ver descripción ▾

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

See yourself at Twilio

Join the team as Twilio’s next Compliance Operations Specialist.

About the job

At Twilio, our mission is to power the future of communications. We believe that communication should be at the heart of every product and customer experience. In this role you will be monitoring the use of Twilio products, voice, SMS and KYC, to ensure that the traffic on Twilio’s platform is legal, compliant, and wanted. To do this you will also ensure that all traffic is following Tiwlio’s Voice Policy, Messaging Policy, Acceptable Use policy and meets CTIA requirements. We are looking for someone that is passionate about preventing fraud and abuse. The ideal candidate has some intermediate to advanced research and investigation skills and enjoys challenging and complex case work.

Responsibilities

In this role, you’ll:

  • Investigate cases quickly and efficiently, perform analysis to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in compliance investigations
  • Protect Twilio customers and consumers through ongoing identification of bad actors, non-compliant activity and evolving tactics - taking action daily to stop bad actors/ activity while minimizing false positives.
  • Identify trends, root cause gaps and recommend appropriate preventative solutions to stop bad actors from being successful.
  • Use call detail records & aggregate traffic data to identify patterns and trends that determine a set list of actions.
  • Resolve urgent issues impacting businesses, carriers and consumers worldwide.
  • Use Twilio’s tools and your own investigative powers to detect and prevent non-compliant activity.
  • Provide support for customers by email, to ensure customers have an excellent experience with Twilio.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

  • Willingness to work a non-traditional schedule (Tue-Sat), holidays may be required
  • You have 1-2 years experience in KYC, fraud, abuse or compliance in ecommerce, FinTech, or telecommunications
  • Experience working in a fast paced, ambiguous environment, with a strong bias for action
  • You’re empathetic and love working with customers and carriers to solve their problems and questions, backed with data.
  • You are detail-oriented with good organizational skills and comfortable with ambiguity.
  • You have above average written and verbal communication skills and are able to articulate concepts/ideas in a clear, concise manner.
  • You are willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust.
  • You have good time management and organizational skills and are comfortable working under pressure.

Desired:

  • Basic knowledge of SQL, Looker, Tableau or similar data extraction and data visualization tools
  • Basic understanding APIs and related technologies
  • Background in telecommunications is desired.

Location

This role will be based in Estonia (remote position).
Shift time: Tue-Sat 9am-6pm.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

In accordance with local pay transparency requirements, the base salary range for this role is provided below. The successful candidate’s final compensation will be determined based on permissible, non-discriminatory factors such as skills and experience.

Base Salary Range: €23,680.00 -€29,600.00

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Full Time👨‍💻 Otros
  • Quality Assurance
  • Travel & Hospitality
  • Marketing
🌎 Remote· 15 oct
Ver descripción ▾

About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.

We have expanded from voice into three main platforms:

  • ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

  • ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.

  • ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

How we work

  • High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

  • Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

  • AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.

  • Excellence everywhere: Everything we do should match the quality of our AI models.

  • Global team: We prioritize your talent, not your location.

What we offer

  • Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

  • Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.

  • Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.

  • Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.

  • Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.

  • Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

About the role

We're looking for a highly motivated Events Lead to own planning and execution of ElevenLabs' flagship events. Your work will deepen ElevenLabs' brand presence, create high-impact moments with customers and prospects, and generate high-quality pipeline in partnership with our GTM teams.

You'll own the full lifecycle of our flagship owned events - summits, experiential activations, marquee sponsorships, and signature brand moments. This role is focused on our flagship event portfolio, distinct from regional field marketing and third-party conference attendance.

What you'll do

  • Develop and execute flagship event plans aligned with business objectives across key markets

  • Own owned/branded flagship events, and marquee sponsorships (e.g. F1, major industry summits) end to end

  • Collaborate cross-functionally with sales, marketing, product, and GTM teams for seamless execution

  • Analyze event performance and provide recommendations for future improvements

  • Build and maintain relationships with sponsors, partners, agencies, and production vendors across North America

Requirements

  • 8+ years events experience, with at least three in tech/enterprise flagship event marketing

  • Track record of producing large-scale, high-profile branded events end to end

  • Deep knowledge of the tech ecosystem and executive/enterprise audiences

  • Experience working with premium event agencies and production partners

  • Based in NYC or SF preferred

#LI-Remote

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.

Customer Success Manager

Social Discovery Group

Full Time👨‍💻 Otros
  • AI Tools
San Jose, Costa Rica· 12 oct
Ver descripción ▾

📌 Rol: Customer Success Manager

🌎 Ubicación: 100% remoto – Cualquier ubicación.

💼 Tipo de Contrato: Full-Time | Horario de 11:00 a 20:00 hs (UTC+0), con miércoles y jueves libres.

📋 Descripción General

Social Discovery Group (SDG), empresa internacional dedicada al desarrollo de plataformas digitales de entretenimiento y conexión social, busca un Customer Success Manager para brindar atención y soporte a sus usuarios.

El puesto se enfoca en resolver consultas, gestionar solicitudes y garantizar una excelente experiencia del cliente, contribuyendo a su satisfacción y retención.

📋 Responsabilidades Principales

  • Atender y asesorar a los clientes sobre consultas relacionadas con las plataformas de la empresa.

  • Gestionar solicitudes de manera rápida, eficiente y profesional.

  • Resolver problemas y situaciones complejas, priorizando la satisfacción y retención de usuarios.

  • Promocionar los servicios y plataformas de la empresa cuando corresponda.

  • Mantener altos estándares de calidad en la atención al cliente.

🎯 Requisitos

  • Inglés fluido, tanto escrito como oral.

  • Experiencia trabajando con clientes internacionales.

  • Excelente velocidad de escritura en inglés.

  • Capacidad de aprendizaje rápido y procesamiento de grandes volúmenes de información.

  • Empatía, sensibilidad emocional y habilidades para comprender las necesidades de los clientes.

  • Capacidad para resolver situaciones complejas y adaptarse a circunstancias cambiantes.

  • Proactividad, resistencia al estrés y orientación a soluciones.

  • Excelentes habilidades de comunicación y atención al cliente.

Requisitos deseables:

- Conocimientos de japonés, español o chino.

🏖️ Beneficios

  • Trabajo 100% remoto.

  • 28 días calendario de vacaciones anuales.

  • 7 días adicionales de bienestar al año.

  • Bonos de hasta USD $5.000 por referidos contratados.

  • Cobertura del 50% en capacitaciones profesionales, conferencias y reuniones internacionales.

  • Descuentos corporativos en clases de inglés.

  • Beneficios de salud y compensación de hasta USD $1.000 brutos anuales para gastos médicos o seguros, según elegibilidad.

  • Equipamiento del espacio de trabajo o reembolso de hasta USD $1.000 brutos cada 3 años, según ubicación y condiciones.

  • Sistema interno de recompensas canjeables por productos, actividades y experiencias.

Salario: Se informará durante el proceso de selección, antes del inicio de la contratación.

Full Time👨‍💻 Otros
  • SaaS
Remoto· 12 oct
Ver descripción ▾

📌 Rol: Product Manager (Social Team)

🌎 Ubicación: 100% remoto – Desde cualquier país, con al menos 4 horas de superposición con el horario del Reino Unido (8:00 a 18:00 hs).

💼 Tipo de Contrato: Full-Time | Horario flexible.

📋 Descripción General

TryHackMe, plataforma de formación en ciberseguridad con más de 9 millones de usuarios, busca un Product Manager para liderar su nuevo equipo Social.

El puesto se enfocará en desarrollar y escalar Live Classes, una experiencia de aprendizaje en vivo, además de impulsar funcionalidades sociales, iniciativas comunitarias y estrategias que mejoren la participación y retención de usuarios.

📋 Responsabilidades Principales

  • Liderar el desarrollo y crecimiento de Live Classes, incluyendo experiencia de usuario, instructores, programación, precios y monetización.

  • Definir la visión, estrategia y roadmap de productos sociales.

  • Investigar necesidades de usuarios, instructores y clientes empresariales para identificar oportunidades de mejora.

  • Desarrollar y experimentar con grupos de estudio, funcionalidades sociales y herramientas para compartir logros.

  • Diseñar y ejecutar pruebas A/B y experimentos para optimizar la participación y retención.

  • Planificar eventos comunitarios junto al equipo de Engagement.

  • Analizar métricas, embudos de conversión y resultados para tomar decisiones estratégicas.

  • Colaborar con Marketing, Sales, Customer Success y Content para impulsar el crecimiento del producto.

🎯 Requisitos

  • Más de 3 años de experiencia en Product Management en SaaS o software de consumo.

  • Experiencia lanzando nuevos productos o funcionalidades y desarrollando su crecimiento.

  • Experiencia en iniciativas relacionadas con ingresos, monetización, precios o conversión.

  • Capacidad para analizar datos, medir resultados y tomar decisiones basadas en métricas.

  • Experiencia en investigación de usuarios y gestión del ciclo de vida de productos.

  • Excelentes habilidades de comunicación, organización y autonomía.

  • Capacidad para gestionar múltiples proyectos simultáneamente.

  • Interés en desarrollar productos de aprendizaje en ciberseguridad.

Requisitos deseables:

  • Experiencia en productos sociales, comunidades, creadores de contenido o aprendizaje en vivo.

  • Conocimientos de estrategias de crecimiento, referidos y adquisición de usuarios.

  • Experiencia en B2B o Product-Led Growth.

  • Experiencia en EdTech.

  • Interés en ciberseguridad.

🏖️ Beneficios

  • Trabajo 100% remoto desde cualquier lugar.

  • Horarios flexibles con superposición mínima de 4 horas con Reino Unido.

  • Laptop de trabajo y accesorios necesarios.

  • Presupuesto de £2.500 para capacitación y certificaciones.

  • Retiro anual de la empresa con gastos cubiertos.

  • Almuerzos virtuales patrocinados por la empresa.

  • Seguro médico en países sin sistema público de salud.

  • Beneficios ampliados de maternidad y paternidad.

  • Plan de jubilación o pensión (401k/Pension).

  • Kit de bienvenida con productos de la empresa.

📝 Proceso de Selección

  • Entrevista inicial con Talent Acquisition (30 minutos).

  • Entrevista sobre experiencia en Product Management (30 minutos).

  • Ejercicio práctico para realizar en casa (1 hora).

  • Entrevista final con Hiring Manager y cofundador (1 hora).

Importante: La empresa no ofrece patrocinio de visas.

Part Time👨‍💻 Otros
  • AI Tools
Mexico· 5 oct
Ver descripción ▾

📌 Rol: Traductor/a / Lingüista Freelance

🌎 Ubicación: Remoto — El puesto puede realizarse globalmente

💼 Tipo de Contrato: Part-Time | Freelance | Carga de trabajo y horarios flexibles

📋 Descripción General

ElevenLabs busca Traductores/as y Lingüistas freelance para su equipo de Productions. El rol se enfoca en revisar y perfeccionar traducciones realizadas con apoyo de IA, garantizando precisión lingüística, naturalidad, tono adecuado y adaptación cultural para contenido como subtítulos, doblajes, audiolibros y otros formatos multimedia.

📋 Responsabilidades Principales

• Editar y perfeccionar traducciones asistidas por IA para mejorar fluidez, tono y adecuación cultural.
• Localizar guiones para doblaje, voiceover y contenido multimedia.
• Garantizar la consistencia terminológica entre proyectos y mantener glosarios cuando sea necesario.
• Colaborar con equipos de doblaje y audio para asegurar que las traducciones funcionen correctamente en formato hablado.
• Seleccionar y completar trabajos directamente desde la plataforma.

🎯 Requisitos

• Dominio nativo o casi nativo de uno o más idiomas compatibles.
• Experiencia comprobable en traducción profesional y/o localización.
• Sólido conocimiento de matices culturales y adaptación a diferentes audiencias.
• Excelente atención al detalle y compromiso con la precisión lingüística.
• Capacidad para trabajar de manera independiente y entregar trabajos de calidad a tiempo.
• Se valora experiencia en traducción audiovisual, incluyendo cine, YouTube, e-learning, podcasts o audiolibros.
• Se valora experiencia con proveedores de servicios lingüísticos, equipos de localización o empresas de medios.
• Se valora experiencia con editores de subtítulos, herramientas CAT y flujos de traducción asistidos por IA.
• Se valora formación en lingüística, traducción o tecnología del lenguaje.

🏖️ Beneficios

• Compensación competitiva basada en tareas.
• Carga de trabajo y horarios flexibles.
• Trabajo remoto.

Full Time👨‍💻 Otros
  • Writing
  • Microsoft Office
  • Real Estate
  • Microsoft Word
🌎 Remote· 5 oct
Ver descripción ▾

Our organization is seeking content writers to create articles and blog posts on a variety of topics.

 

The rate of pay is $20 per 100 words (this comes out to approximately $100 per article or $50 per hour).

 

Some topics you may be asked to write about include the following (you can always turn down a topic if you do not feel comfortable writing about it, however if you have experience or expertise in a specific area, please let us know):

 

  • Health & beauty
  • Fitness
  • Home Decor
  • Fashion
  • Sports
  • Do it yourself
  • Finance
  • Legal
  • Medical
  • Family/Parenting
  • Relationships
  • Real Estate
  • Restaurants
  • Contracting (plumbing, pool building, remodeling, etc.)

 

These are just some of the more general industries and topics that we cover.

 

Requirements:

  • We ask that all work be completed using a word processor such as Microsoft Word or Open Office
  • A reliable internet connection and the ability to meet deadlines
  • Good communication skills and respond in a timely manner to editorial staff when they ask for updates on tasks, etc
  • Work well as a team member with the rest of our content management and editorial staff



Note: Applicants to this job signaled that accessing some writing tasks may require payment.