About the role
We are seeking an Airline Ticketing Agent with advanced Native Sabre expertise to manage complex domestic and international air travel for luxury and premium travelers. You will support clients, Travel Advisors, and internal teams with accurate airfare quotations, airline reservations, ticketing, itinerary management, and expert problem resolution.
This role combines technical ticketing knowledge with personalized client service. You will take ownership of requests from initial inquiry through final resolution, including business class and first class bookings, urgent schedule changes, and travel disruptions.
Direct placement
WeRemoto supports the recruitment process for this opportunity. The selected candidate will be hired directly by the company. This is a direct placement position.
Key responsibilities
Airline reservations and Sabre ticketing
Create, modify, and manage domestic and international airline reservations using Sabre, including complex itineraries and premium cabin bookings.
Provide accurate airfare quotations and research fare construction, routing options, fare rules, airline policies, and ticketing requirements.
Issue, exchange, reissue, and refund airline tickets accurately; manage Sabre queues and itinerary modifications.
Client service and travel disruption support
Deliver attentive, personalized service to luxury, VIP, and premium travelers, providing proactive guidance throughout their journey.
Monitor flight cancellations, delays, and schedule changes; communicate clear options and coordinate solutions with clients and advisors.
Resolve missed connections, airline waivers and exceptions, fare discrepancies, and ticketing errors while balancing airline policies and client needs.
Own urgent and escalated requests through resolution, prioritizing competing needs and meeting service expectations.
Advisor support and operational accuracy
Partner with Travel Advisors and internal teams as a resource for airline policies, routing, fare construction, and ticketing procedures.
Verify that reservations, exchanges, refunds, and ancillary services are ticketed, invoiced, and processed correctly, as applicable.
Maintain complete booking records and follow agency standards, supplier requirements, and quality assurance procedures.
Required qualifications
Native Sabre expertise: Advanced proficiency is required, with demonstrated experience in ticketing, exchanges, reissues, refunds, queue management, and fare interpretation.
Airline knowledge: Strong understanding of airline fare rules, schedules, ticketing processes, policies, and industry terminology.
Customer service: At least 3 years of experience in a fast-paced, service-oriented environment, with the ability to build rapport, manage expectations, and resolve conflicts calmly.
Critical thinking: Ability to assess complex situations independently, compare travel options, and make sound decisions under time pressure.
Communication: Excellent written and spoken English, with the ability to explain complex travel information clearly and collaborate with clients, advisors, suppliers, and colleagues.
Organization: Strong attention to detail, resourcefulness, and the ability to manage multiple priorities, meet deadlines, and maintain productivity in a high-volume environment.
Preferred qualifications
Experience in a luxury travel agency, corporate travel environment, or the airline industry.
Experience supporting business class, first class, premium leisure, and VIP travelers with personalized service.
Knowledge of international air travel regulations, airline alliances, and fare construction.
What success looks like
Fast, accurate, and personalized support that builds client trust, loyalty, and repeat business.
Consistent ticketing accuracy, reliable quality checks, and minimal booking errors while managing competing priorities.
Dependable support during disruptions, with professional communication and practical solutions that balance policy requirements and client expectations.
Work schedule
Schedules are provided one month in advance.
Flexibility to work different shifts is required. You must be available for all assigned shifts and days based on business needs, including weekends and overnight shifts.
Operations follow Eastern Time (ET).
Additional flexibility may be required for urgent travel situations, schedule disruptions, and priority client needs.
Compensation and payment
Compensation will be discussed during the first interview. Payments are made biweekly, meaning every two weeks, or monthly.
Apply
Bring your Native Sabre expertise and commitment to exceptional service to a role supporting luxury travelers. Complete the application form and highlight your experience with airline ticketing, exchanges, refunds, and travel disruption support.
