Trabajá remoto desde cualquier lugar de LATAM

HoopStars | Parent-company Marketing Team Lead

Full-time. Remote from LATAM. Toronto working hours. Potential future relocation to the US or Canada by mutual agreement.

Build the business. Build the marketing team.

HoopStars is a Toronto-based youth basketball business with recurring customers and technology-enabled operations. We are looking for a hands-on General Manager whose strongest skills are marketing, ecommerce and profitable growth, and who can take responsibility for the whole business.

You will divide your time approximately equally between running HoopStars and building and managing the parent company Community Sports Partners' marketing team across its brands. This is one vacancy advertised across multiple locations. Candidates elsewhere in LATAM are also welcome; apply once using your preferred location listing.

You should understand how to turn advertising into customers, improve conversion, increase repeat purchases and make the numbers work. You will also own budgets, operating performance and the team delivering the customer experience.

What You Will Own

• Run HoopStars: Own its business plan, budget, revenue, profitability and cash forecasts. Lead sales and operations, ensuring programmes, coaches, venues and service quality keep pace with demand
• Drive digital growth: Improve paid search and social, creative, landing pages, enrollment funnels, pricing, offers, referrals and retention
• Build the parent marketing team: Define the structure, recruit specialists, appoint contractors or agencies where useful, and manage priorities and performance across brands
• Establish commercial discipline: Connect campaign performance to paying customers, repeat enrollment and contribution profit. Allocate marketing investment using reliable reporting and testing
• Stay close to execution: Inspect advertising accounts, diagnose funnel problems and help launch improvements yourself while building a team that can execute consistently

Support and autonomy

The parent provides bookkeeping assistance, HR support, IT and website support, and a local manager covering customer service and day-to-day sales. You will propose budgets and team plans, then make operating decisions within agreed authority. After onboarding, the founder expects a monthly business review, supported by clear weekly reporting and escalation of exceptional issues.

Your first 90 days

Understand the customers, operations and economics. Audit marketing across the brands. Establish reporting, propose the marketing team structure and hiring priorities, launch the first growth tests, and take ownership of normal HoopStars business decisions.

Requirements

Who we are looking for

You may have built an ecommerce business, led growth for a consumer brand, run a digital agency with meaningful operating responsibility, or managed a business where digital acquisition was central to its success.

• Demonstrated results in paid acquisition, conversion and retention
• Commercial responsibility beyond a marketing budget: pricing, margins, staffing, forecasts or business profitability
• Experience hiring and managing marketers, creatives, agencies or other specialists
• Ability to translate ecommerce methods into a service business with real delivery capacity and customer commitments
• Comfort doing practical work while developing people and systems
• Strong professional English and effective remote leadership

Experience in youth sports, education, fitness, memberships or multi-location services is useful. Evidence of building a profitable business and an effective team matters most.

Benefits

Compensation commensurate with experience and qualifications.

Remote work from LATAM, with Toronto-hours collaboration. Opportunity to build and lead a business and the parent marketing team, with equity opportunity subject to agreed terms. Potential future relocation to the US or Canada by mutual agreement.

About Ramp

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

The problems are high-stakes, data-dense, and unforgiving.

We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

About the Role

Ramp wins when our customers win. Ramp’s customer base is scaling rapidly, spanning more businesses, more users, and more use cases across increasingly complex finance operations. At the same time, our expanding product surface area — from cards and expense management to bill payments, procurement, vendor management, accounting automation, and emerging products — is creating more nuanced customer needs and more cross-functional support moments. AI is changing what is possible in parallel: giving CX new ways to route, resolve, and guide customers, while raising the bar for where human judgment, specialization, and consultative support matter most.

We are hiring a Director to lead a critical part of our omni-channel Customer Experience organization: the teams and leaders serving customers across Phone, Email, and Chat. You will lead within a 24/7 customer operation, ensuring the right coverage, leadership, and customer experience across channels. This role is accountable for the performance of its channel portfolio, helping customers get the right answer quickly and delivering consistent results across quality, speed, productivity, and customer satisfaction.

The role combines direct leadership of channel teams with close partnership across CX Operations, CX Specialized teams, CX AI Ops, and Product Operations. You will develop strong managers and frontline teams, create real accountability, and stay close enough to the work to understand where customers and teams are getting stuck. You will translate the department’s direction into clear priorities, stronger operating routines, and measurable improvements across Phone, Email, and Chat.

Because Ramp’s CX team sits within the Product organization, this role has close ties to the technical teams and products our customers use every day. That proximity gives CX a unique opportunity to turn frontline insight into better workflows, stronger product feedback loops, and an AI-powered way of working.

This role is a strong fit for a thoughtful, hands-on leader who learns quickly, raises the bar, and makes clear decisions in a fast-changing environment. You are comfortable owning the day-to-day, rolling up your sleeves to understand the work and the product deeply, developing people, setting high standards, and turning complex problems into clear plans that improve outcomes for customers and teams. You will help define how managers lead, how frontline teams use AI and automation, where human judgment matters most, how channels work together, and how CX scales through Ramp’s next chapter.

If you love building high-performing teams, solving hard operational problems, and helping customers win through rapid product, business, and AI-driven change, this role is for you.

What You’ll Do

• Own day-to-day channel execution — lead Phone, Email, and Chat teams, stay close to the work, and drive frontline performance across customer satisfaction, quality, service levels, resolution quality, and productivity.

• Develop CX leadership — coach Managers, set clear expectations, and build accountability for team performance and customer outcomes.

• Serve as an escalation point — help resolve high-priority customer and internal escalations, bringing sound judgment, urgency, and clear communication to complex issues.

• Improve tools, workflows, and channel execution — use product knowledge, customer feedback, quality findings, and performance data to improve operating routines, resolve cross-channel trade-offs, and partner with CX Operations, CX Specialized teams, AI, Product Operations, Product, Engineering, Risk, and other stakeholders on better workflows and automation opportunities.

• Challenge how we operate — evaluate whether our metrics, workflows, team structures, training, and operating model meet today’s customer and business needs. Bring a founder mindset by questioning assumptions, testing new approaches, and helping the organization evolve.

• Shape the AI-powered future of CX — define how CX should evolve as Ramp grows, including how managers lead, how frontline teams use AI and automation, where specialization improves the customer experience, and where human judgment should be elevated.

• Turn strategy and emerging opportunities into scalable operations — translate department priorities and new business areas into clear channel plans, repeatable processes, strong change management, and high adoption across Phone, Email, and Chat.

What You Need

• Experience as a leader who has managed large, complex operational teams in a fast-paced environment; traditional support experience is valuable but not required.

• Exceptional learning agility and horsepower, with startup or similarly high-ownership operating experience; you learn new domains quickly, move through ambiguity, and build structure without waiting for perfect information.

• A record of improving customer-facing operations through rigorous analysis, strategic problem solving, and strong execution, including finding practical solutions to complex problems others may miss.

• An empathetic, direct leadership style that develops people while holding a high personal and team bar for performance, quality, ownership, and follow-through.

• Strong written and verbal communication, including the ability to align teams and cross-functional partners around difficult decisions.

• A builder mentality around technology and operations, with experience using AI, automation, or workflow tooling to transform the customer and team experience and drive changes from idea to adoption.

• Curiosity about the business behind the support motion, with the ability to connect customer needs, product complexity, frontline workflows, and company priorities.

Nice to Haves

• Experience leading multiple customer-facing channels, such as Phone, Email, Chat, or other real-time and asynchronous support operations.

• Experience in FinTech, financial services, or another complex, highly regulated environment.

• Experience partnering with operations, product, or tooling teams to improve customer-facing workflows across multiple teams.

• Experience scaling customer operations at a high-growth startup.

Compensation

For candidates located in New York City or San Francisco, the base salary range for this role is $220,000–$290,000. For candidates located in all other locations, the base salary range will be between $190,000-$260,000.

Benefits available to all full-time Ramp employees (Global)

• Flexible PTO

• Centralized home-office equipment ordering

• Health and wellness stipend

• Budget for intra-office travel

• Weekly coffee stipend

United States

• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents

• One Medical annual membership

• 401(k), including employer match on contributions made while employed by Ramp

• Fertility HRA (up to $10,000 per year)

• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay

• Pet insurance

• In-office perks: lunch, snacks, drinks, and more

• Relocation expense coverage to NYC or SF (if needed)

Canada

• Group medical, dental, and vision coverage through Sun Life

• Life, AD&D, and disability coverage

• Fertility drug coverage (up to $4,000 lifetime)

• Group Retirement Plan with employer match (RRSP + DPSP)

• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay

• Employee Assistance Program and virtual care through Lumino Health

United Kingdom

• Private medical insurance through Freedom Elite

• Virtual GP and at-home care via eMed x Livi

• Workplace pension through Penfold, with salary sacrifice option

• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.

Ramp Applicant Privacy Notice

Estamos buscando un joven estudiante independiente, detallista y organizado, para encargarse del diseño, actualización y armado integral de las listas de precios de nuestros artículos. El objetivo es estructurar la información de manera clara, limpia y lista para enviar a nuestros clientes o subir al sistema.

Responsabilidades:

• Consolidar y actualizar costos, márgenes y precios finales en hojas de cálculo.
• Diseñar una plantilla estética, legible y profesional (en Excel, Google Sheets o PDF).
• Cruzar datos de catálogos o listas de proveedores si es necesario.
• Entregar el archivo final sin errores de tipeo ni de fórmulas.

Requisitos:

• Manejo avanzado de Microsoft Excel o Google Sheets (fórmulas básicas/intermedias, formato condicional, tablas).
• Extrema atención al detalle y precisión numérica.
• Autonomía para cumplir con los plazos de entrega pactados.
• Experiencia previa en carga de datos o tareas administrativas (deseable).

Modalidad: Freelance / Por Proyecto 100% Remoto.
Cómo postularse: Enviar presupuesto estimado indicando su tarifa por hora o por lista armada, adjuntando un breve ejemplo de algún trabajo similar realizado.

Bizu (app.bizu.live) es una app de videollamadas 1 a 1 pagadas, solo para mayores de 18. Funciona en el navegador del teléfono o de la computadora, y también como app Android.

Qué vas a hacer

- Conversar por video, cara a cara, con usuarios adultos que eligen tu perfil.

- Conectarte cuando quieras: sin horario fijo (en la noche del Pacífico, de 20 a 00 h, hay pocas anfitrionas conectadas y más espacio para ti), sin mínimo de horas y sin exclusividad. Tú decides si aceptas o rechazas cada llamada.

- Cuidar tu perfil: las fotos nuevas y los cambios de bio pasan por moderación antes de publicarse.

Cómo se gana

- Por minuto de llamada y por los regalos que te envían los usuarios, según tu nivel: de 0 a 18 € por hora en llamadas, variable y sin garantía (depende de cuántas llamadas recibas y cuánto duren).

- Ganas en euros. Retiros desde 20 € por Wise, cripto (USDC) u otros métodos que ves en tu panel, solo después de verificar tu identidad. Las ganancias quedan unos días pendientes antes de poder retirarlas; el plazo aparece en tu panel.

- Los primeros 30 segundos de cada llamada privada no se le pagan a la anfitriona.

- Si invitas a otras anfitrionas: 5 % de lo que ganen durante 12 meses desde que se verifican, y después 2 %. Lo paga Bizu; no se le descuenta a ella.

Reglas de Bizu (para anfitrionas y clientes)

- Prohibidos la desnudez, la ropa interior o lencería, las poses, conversaciones o pedidos sexuales y los «shows».

- Prohibido pasar contactos o cobrar por fuera de la app.

- Si no cumples, primero hay un aviso y después faltas; a la tercera falta se cierra la cuenta (los casos graves, en el acto).

Requisitos: ser mayor de 18; INE, pasaporte u otro documento oficial vigente + selfie en video en vivo (verificación manual del equipo); teléfono o computadora con cámara e internet estable; español (otros idiomas suman).

Para que quede claro: no hay sueldo fijo ni ingresos garantizados; es una actividad independiente, no un empleo en relación de dependencia, y cada anfitriona se encarga de sus propias obligaciones fiscales. Nunca te cobramos nada para entrar. Nunca pedimos documentos por mensaje: solo dentro de la app.

Regístrate en la app: https://app.bizu.live/es/anfitrias/?src=weremoto-mxpac

Bizu (app.bizu.live) es una app de videollamadas 1 a 1 pagadas, solo para mayores de 18. Funciona en el navegador del teléfono o de la computadora, y también como app Android.

Qué vas a hacer

• Conversar por video, cara a cara, con usuarios adultos que eligen tu perfil.

• Conectarte cuando quieras: sin horario fijo, sin mínimo de horas y sin exclusividad. Tú decides si aceptas o rechazas cada llamada.

• Cuidar tu perfil: las fotos nuevas y los cambios de bio pasan por moderación antes de publicarse.

Cómo se gana

• Por minuto de llamada y por los regalos que te envían los usuarios, según tu nivel: de 0 a 18 € por hora en llamadas, variable y sin garantía (depende de cuántas llamadas recibas y cuánto duren).

• Ganas en euros. Retiros desde 20 € por Wise, cripto (USDC) u otros métodos que ves en tu panel, solo después de verificar tu identidad. Las ganancias quedan unos días pendientes antes de poder retirarlas; el plazo aparece en tu panel.

• Los primeros 30 segundos de cada llamada privada no se le pagan a la anfitriona.

• Si invitas a otras anfitrionas: 5 % de lo que ganen durante 12 meses desde que se verifican, y después 2 %. Lo paga Bizu; no se le descuenta a ella.

Reglas de Bizu (para anfitrionas y clientes)

• Prohibidos la desnudez, la ropa interior o lencería, las poses, conversaciones o pedidos sexuales y los «shows».

• Prohibido pasar contactos o cobrar por fuera de la app.

• Si no cumples, primero hay un aviso y después faltas; a la tercera falta se cierra la cuenta (los casos graves, en el acto).

Requisitos: ser mayor de 18; cédula o documento oficial vigente + selfie en video en vivo (verificación manual del equipo); teléfono o computadora con cámara e internet estable; español (otros idiomas suman).

Para que quede claro: no hay sueldo fijo ni ingresos garantizados; es una actividad independiente, no un empleo en relación de dependencia, y cada anfitriona se encarga de sus propias obligaciones fiscales. Nunca te cobramos nada para entrar. Nunca pedimos documentos por mensaje: solo dentro de la app.

Regístrate en la app: https://app.bizu.live/es/anfitrias/?src=weremoto-ve2

A Bizu (app.bizu.live) é um app de videochamadas 1 a 1 pagas, só para maiores de 18. Funciona no navegador do celular ou do computador, e também como app Android.

O que você vai fazer

• Conversar por vídeo, cara a cara, com usuários adultos que escolhem o seu perfil.

• Ficar online quando quiser: sem horário fixo, sem mínimo de horas e sem exclusividade. Você pode aceitar ou recusar qualquer chamada.

• Cuidar do seu perfil: fotos novas e mudanças na bio passam pela moderação antes de aparecer.

Como se ganha

• Por minuto de chamada e pelos presentes que os usuários enviam, conforme o seu nível: de 0 a 18 € por hora em chamadas, variável, sem garantia (depende de quantas chamadas você recebe e de quanto duram).

• Os primeiros 30 segundos de cada chamada privada não são pagos à anfitriã.

• Se convidar outras anfitriãs: 5 % dos ganhos delas durante 12 meses a partir da verificação, e depois 2 %. Quem paga é a Bizu; não sai do que ela ganha.

• Saque a partir de 20 € (Pix, Wise, IBAN e outros métodos), só depois de verificar a identidade. Os ganhos ficam alguns dias pendentes antes do saque; o prazo aparece no seu painel.

Regras da Bizu (para anfitriãs e clientes)

• Proibidos nudez, roupa íntima ou lingerie, poses, conversas ou pedidos sexuais e «shows».

• Proibido trocar contatos ou receber pagamentos fora do app.

• Quem desrespeita recebe uma advertência e depois strikes; no 3.º strike a conta é encerrada (casos graves, na hora).

Requisitos: ter 18 anos ou mais; documento oficial válido + selfie em vídeo ao vivo (verificação manual pela equipe); celular ou computador com câmera e internet estável; português (outros idiomas contam a favor).

Para ser claro: não há salário fixo nem ganhos garantidos; é uma atividade autônoma, não um emprego, e cada anfitriã cuida das próprias obrigações fiscais. Nunca cobramos nada para entrar. Nunca pedimos documentos por mensagem: só dentro do app.

Cadastro no app: https://app.bizu.live/pt-br/anfitrias/?src=weremoto-br2

Asistente de Operaciones y Atención al Cliente Remoto

Resumen del Puesto

Estamos en la búsqueda de un Asistente de Operaciones y Atención al Cliente Remoto proactivo y organizado para integrarse a nuestro equipo. El candidato ideal poseerá excelentes habilidades de comunicación, capacidad para resolver incidencias de manera eficiente y un fuerte enfoque en la satisfacción del cliente.

Responsabilidades

• Gestionar consultas y solicitudes de clientes a través de diversos canales de comunicación.
• Brindar soporte en la resolución de problemas operativos y de atención al cliente.
• Colaborar con equipos internos para asegurar la fluidez de las operaciones.
• Documentar interacciones con clientes y procesos operativos.
• Contribuir a la mejora continua de los procedimientos de atención y operación.

Requisitos

• Experiencia previa en roles de atención al cliente, soporte o administración.
• Excelentes habilidades de comunicación verbal y escrita.
• Capacidad demostrada para la resolución de problemas y toma de decisiones.
• Habilidad para trabajar de forma autónoma y gestionar múltiples tareas simultáneamente.
• Conocimiento de herramientas de gestión de relaciones con clientes (CRM) es un plus.
• Disponibilidad para trabajar en modalidad remota.

Instalaciones Cordillera SpA en Chile busca un Asistente de Operaciones y Atención al Cliente Remoto para apoyar las operaciones diarias y la experiencia del cliente con actividades de soporte y coordinación. El candidato ideal es proactivo, con excelentes habilidades de comunicación y capacidad para resolver incidencias de forma autónoma, gestionando múltiples tareas y documentando cada interacción.

Ofrecemos trabajo remoto con enfoque en servicio al cliente y mejora continua de procesos

Bionic Talent is seeking a proactive Social Media Manager to grow a personal injury law firm’s online presence and the lead attorney’s brand. You will craft engaging short-form content, edit videos, and manage posting across Facebook, LinkedIn, Instagram, YouTube and TikTok for a U.S. audience.

Remote role with EST hours; experience with CapCut, Premiere Pro and Canva is essential. You will work closely with the attorney to produce authentic, compliant, high-performing posts that drive

Customer Support L2 Project - Freelance Project

Chile

Remote

About the Role

Join a dynamic project supporting cutting-edge AI-driven technology in the financial services industry. As the Customer Support L2, you will oversee Customer Support Agents helping clients manage and optimize their retirement plans. You’ll be responsible for ensuring operational excellence, maintaining service quality, and training the team to deliver exceptional customer experiences.

Job Overview

We are seeking a highly motivated and experienced Customer Support L2, fluent in English. This role involves both hands-on support and project oversight responsibilities. You will provide guidance to customer assistance agents via phone, email, and live chat — with a focus on retirement plan support, account integrations, activations/deactivations, and technical troubleshooting.

The ideal candidate has prior experience leading in a contact center or customer service environment, with a strong focus on quality management and continuous improvement.

Key Responsibilities

• Provide project requirements and guidelines to Customer Support Agents, fostering a culture of accountability and high performance.
• Monitor daily operations to ensure adherence to SLAs, quality standards, and productivity goals.
• Conduct regular quality reviews and feedback sessions to support enhanced support services.

Quality and Process Management

• Review interactions (calls, emails, chats) to assess and improve quality and consistency of customer service.
• Identify process inefficiencies and advise stakeholders to drive improvements.
• Ensure accurate documentation and escalation of complex issues.

Customer Support

• Provide advanced-level support and handle escalations from other Agents.
• Deliver accurate and timely guidance to customers on retirement plan offerings (401k, IRA, Profit Sharing Plans).
• Collaborate closely with client teams to resolve high-priority or technical cases.

Systems and Reporting

• Utilize Zendesk, Aircall, and internal CRM systems for performance tracking and case management.
• Generate and analyze reports on team performance and customer satisfaction metrics.

Qualifications

Required:

• Proven experience in a lead role within a customer support or contact center environment.
• Strong background in customer service, ideally in technical support or financial services.
• Excellent leadership, communication, and interpersonal skills.
• Fluency in English with excellent verbal and written communication skills.
• Strong problem-solving and organizational skills in a fast-paced, remote environment.
• Familiarity with Zendesk, Aircall, or similar CRM/support platforms.
• High attention to detail and commitment to quality service delivery.
• Must pass a background check.

Preferred:

• Experience with retirement plans (401k, IRA, Profit Sharing Plans).

Hours

• 40–50 hours per week
• 8am–8pm US-ET

Compensation

• Type: Hourly
• Rate: $8–$11/hour

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Proficiency means you can effectively communicate complex ideas, including academic or cognitively challenging topics, both verbally and in writing. This includes the ability to participate in professional conversations, explain nuanced concepts, and understand detailed instructions in the selected language(s)

Bilingual Marketing & Administrative Assistant — Remote

Company: Home Team Metro
Location: Remote
Compensation: US$1,000 per month base pay + performance bonuses
Languages: Excellent spoken and written English and Spanish

About the role

Home Team Metro is a U.S. property management business seeking a proactive bilingual assistant to work directly with the owner.

You will help with daily operations, communicate with tenants and prospective renters, and actively market our available rentals. A major priority is generating rental inquiries and turning interested prospects into showings and completed applications, including through outreach to the Spanish-speaking community in our rental markets.

This role suits someone who enjoys connecting with people, takes initiative, and follows through consistently.

What you will do

• Promote available rentals through Facebook groups, Marketplace, social media, and other relevant channels.

• Develop Spanish-language marketing messages and identify new ways to reach prospective renters.

• Build relationships with community groups, businesses, and potential referral partners.

• Respond to inquiries in English and Spanish through calls, messages, and email.

• Follow up with prospects, answer questions using accurate property information, coordinate showings, and explain application steps.

• Track leads, conversations, follow-ups, and results so opportunities do not get missed.

• Help existing tenants communicate questions and concerns to our team.

• Support daily administrative work, including scheduling, spreadsheets, recordkeeping, and task coordination.

• Report what is working and suggest improvements to our marketing and follow-up process.

What we are looking for

• Excellent English and Spanish, both spoken and written.

• Experience in sales, lead generation, marketing, appointment setting, or a similar customer-facing role.

• Confidence initiating conversations and following up professionally.

• Strong organization, attention to detail, and reliable follow-through.

• The ability to work independently, ask useful questions, and take ownership of tasks.

• Comfort using social media, spreadsheets, and online communication tools.

• A reliable computer, stable internet connection, and a quiet place for calls.

Experience with property management, leasing, real estate, or marketing to Spanish-speaking customers is a plus.

Compensation and work environment

• US$1,000 monthly base pay.

• Additional bonuses tied to agreed performance goals.

• Fully remote work.

• Direct collaboration with the business owner.

• An opportunity to make a measurable contribution to rental marketing and daily operations.

How to apply

Please complete our application form.

The application includes a short English recording and a Spanish writing exercise so we can assess the communication skills needed for this role. Selected applicants will be invited to a 30-minute interview.

All applications must be submitted through the form.

Se necesita estudiante de contaduría o administración de primeros semestres con conocimientos básicos de contabilidad y preferiblemente con conocimiento de software contable

Trabajo remoto, dedicación parcial – prestación de servicios

📌 Rol: Account Executive, Public Relations – Interdependence

🌎 Ubicación: 100% remoto – Desde cualquier parte del mundo.

📋 Descripción General

Interdependence, agencia internacional de relaciones públicas y marketing integrado, busca un/a Account Executive para colaborar en la gestión de clientes y el desarrollo de campañas estratégicas de comunicación.

La persona seleccionada trabajará junto al equipo de Public Relations, apoyando la ejecución de campañas, las relaciones con medios de comunicación e influencers y la elaboración de contenidos para mejorar la visibilidad de las marcas.

📋 Responsabilidades Principales

• Colaborar en la gestión diaria de cuentas de relaciones públicas y mantener relaciones sólidas con los clientes.

• Apoyar el desarrollo e implementación de estrategias de PR alineadas con los objetivos comerciales.

• Identificar oportunidades para mejorar los resultados de las campañas.

• Participar en la creación y ejecución de campañas de relaciones públicas, incluyendo contacto con medios, colaboraciones con influencers y eventos.

• Redactar comunicados de prensa, propuestas para medios, alertas de prensa y comunicaciones para clientes.

• Contactar periodistas y medios para conseguir cobertura y aumentar la visibilidad de las marcas.

• Colaborar con el equipo en sesiones creativas, planificación y coordinación de proyectos.

• Investigar tendencias de la industria, medios de comunicación y comportamiento del consumidor.

• Monitorear resultados de campañas y preparar informes para clientes.

🎯 Requisitos

• Título universitario en Relaciones Públicas, Comunicación, Marketing o áreas relacionadas.

• Más de 2 años de experiencia en relaciones públicas o comunicación, preferentemente en agencias.

• Experiencia o interés en PR, relaciones con medios e influencer marketing.

• Excelentes habilidades de redacción, edición y comunicación verbal.

• Experiencia comprobable contactando medios y consiguiendo cobertura de prensa.

• Capacidad para gestionar múltiples cuentas, proyectos y plazos.

• Organización, creatividad, curiosidad e interés por la comunicación relacionada con salud y estilo de vida.

🏖️ Beneficios

• Trabajo 100% remoto desde cualquier parte del mundo.

• Oportunidades de crecimiento y desarrollo profesional.

• Participación en proyectos de comunicación y marketing con diferentes marcas.

• Ambiente de trabajo colaborativo, dinámico y orientado a resultados.

• Oportunidad de desarrollar nuevas habilidades y asumir responsabilidades.

📌 Rol: Account Manager – Customer Retention & Upselling – Pavago

🌎 Ubicación: Remoto – Brasil, Argentina, Perú, Chile y Ecuador.

💼 Tipo de Contrato: Full-time.

🕒 Horario: Horario laboral de Estados Unidos.

📋 Descripción General

Pavago busca un/a Account Manager para gestionar relaciones con clientes existentes, mejorar la retención y generar oportunidades de crecimiento comercial.

La persona seleccionada será responsable de administrar una cartera de cuentas, fortalecer relaciones estratégicas, identificar riesgos de renovación y desarrollar oportunidades de upselling y cross-selling según las necesidades de cada cliente.

📋 Responsabilidades Principales

• Gestionar una cartera de clientes existentes y mantener relaciones comerciales sólidas.

• Realizar reuniones periódicas de seguimiento y revisión de cuentas.

• Identificar riesgos de renovación y resolver inquietudes de manera proactiva.

• Detectar oportunidades de upselling y cross-selling para incrementar los ingresos.

• Recomendar productos o servicios adicionales según las necesidades de los clientes.

• Coordinar con equipos internos para resolver problemas y garantizar la satisfacción del cliente.

• Mantener actualizados los registros, oportunidades comerciales y proyecciones en el CRM.

• Cumplir objetivos de retención, renovación y crecimiento de ingresos.

🎯 Requisitos

• Más de 2 años de experiencia en Account Management, Customer Success o ventas.

• Excelentes habilidades para construir y mantener relaciones con clientes.

• Orientación comercial y experiencia identificando oportunidades de crecimiento.

• Buenas habilidades de comunicación y resolución de problemas.

• Experiencia utilizando sistemas CRM.

• Capacidad para gestionar múltiples cuentas simultáneamente.

• Orientación a resultados y experiencia trabajando con KPIs de retención e ingresos.

📌 Proceso de Selección

1. Evaluación inicial (Initial Screening Call).

2. Entrevista en video mediante Spark Hire.

3. Entrevista con reclutador.

4. Entrevista con el cliente.

5. Oferta e incorporación (Onboarding).

📌 Rol: Senior Designer (Senior Product Designer) – Jeeves

🌎 Ubicación: Argentina – 100% remoto.

💼 Tipo de Contrato: Full-time.

📋 Descripción General

Jeeves, plataforma fintech especializada en tarjetas corporativas, pagos internacionales y gestión de gastos, busca un/a Senior Product Designer para mejorar la experiencia de usuario de sus productos financieros.

La persona seleccionada liderará proyectos de diseño de principio a fin, desde la investigación hasta la implementación y evaluación de resultados, trabajando directamente con los equipos de Producto e Ingeniería.

Es una posición senior individual, sin responsabilidades de gestión de personal, que requiere autonomía, experiencia en fintech y uso habitual de herramientas de inteligencia artificial.

📋 Responsabilidades Principales

• Diseñar experiencias de usuario para plataformas web y móviles, especialmente en tarjetas, pagos y gestión de gastos.

• Liderar proyectos de diseño desde la identificación del problema hasta la implementación y medición de resultados.

• Mejorar la usabilidad, coherencia visual y calidad de la experiencia del producto.

• Identificar problemas de UX y desarrollar soluciones.

• Utilizar herramientas de IA para exploración creativa, prototipado, investigación y documentación.

• Mantener y ampliar el sistema de diseño existente, estableciendo patrones y estándares reutilizables.

• Diseñar experiencias para funcionalidades financieras impulsadas por IA, incluyendo automatización y análisis inteligente.

• Planificar y realizar investigaciones con usuarios, incluyendo reclutamiento de participantes.

• Validar decisiones de diseño mediante pruebas y feedback de clientes.

• Colaborar con Product Managers, ingenieros, investigadores UX y equipos de marketing.

• Presentar propuestas y decisiones de diseño a los líderes de producto.

• Contribuir a la mejora de procesos de diseño y participar en entrevistas de selección.

🎯 Requisitos

• Más de 5 años de experiencia profesional en diseño de productos digitales, con participación directa en proyectos de alto impacto.

• Experiencia diseñando productos fintech, de pagos o servicios financieros.

• Portfolio que demuestre el proceso completo de diseño, desde la investigación hasta los resultados implementados.

• Capacidad para liderar proyectos de manera autónoma en entornos dinámicos.

• Experiencia práctica utilizando herramientas de IA para diseño, prototipado, investigación o documentación.

• Experiencia trabajando con sistemas de diseño y mejorándolos a escala.

• Experiencia realizando investigaciones con usuarios y transformando resultados en decisiones de diseño.

• Colaboración directa con equipos de Producto e Ingeniería durante la implementación.

• Inglés profesional.

Se valora:

• Conocimiento profundo del ecosistema de pagos y servicios financieros.

• Experiencia diseñando productos B2B para equipos financieros.

• Experiencia en funcionalidades impulsadas por IA, copilotos, agentes y automatizaciones inteligentes.

• Experiencia trabajando con equipos internacionales distribuidos.

• Experiencia orientando a otros diseñadores o mejorando prácticas de diseño.

• Dominio nativo o profesional de inglés y español.

• Conocimientos de portugués.

📌 Información Adicional

Jeeves utiliza herramientas de inteligencia artificial en sus procesos de diseño y puede emplearlas como apoyo durante la selección de candidatos. Las decisiones finales de contratación son tomadas por personas.

📌 Rol: Corporate English Trainer – goFLUENT

🌎 Ubicación: Perú y Costa Rica – 100% remoto.

💼 Tipo de Contrato: Full-time / Freelance.

🕒 Horario: 30 horas semanales, con horario diurno flexible.

📋 Descripción General

goFLUENT, empresa internacional especializada en capacitación de idiomas y comunicación corporativa, busca un/a Corporate English Trainer para impartir clases de inglés online a profesionales de diferentes industrias.

La persona seleccionada será responsable de brindar clases individuales y en grupos pequeños, utilizando la metodología de enseñanza de goFLUENT y creando experiencias de aprendizaje dinámicas y participativas.

📋 Responsabilidades Principales

• Impartir clases de inglés online en vivo a profesionales de empresas internacionales.

• Facilitar sesiones individuales y en grupos pequeños.

• Aplicar la metodología de enseñanza establecida por goFLUENT.

• Crear un entorno virtual de aprendizaje interactivo y motivador.

• Fomentar la participación y el desarrollo de habilidades de comunicación profesional.

🎯 Requisitos

• Título universitario de grado o equivalente.

• Excelente dominio del inglés oral y escrito.

• Comodidad y habilidad para enseñar mediante plataformas de videoconferencia.

• Excelentes habilidades de comunicación y presentación.

• Enfoque profesional, dinámico y centrado en el aprendizaje.

• Espacio de trabajo tranquilo, estable y con conexión confiable a internet.

Se valora:

• Experiencia previa en enseñanza de idiomas o capacitación corporativa.

💻 Requisitos Técnicos

• Computadora con Windows 10 o superior, o Mac con Monterey, Ventura o Sonoma.

• Procesador Intel Core i5 de 12.ª generación, i7 de 11.ª generación o equivalente en adelante.

• Para Mac: MacBook Pro o MacBook Air con chip M1.

• Memoria RAM de 8 GB o superior.

• Al menos 20 GB de espacio libre en disco.

• Conexión a internet de alta velocidad: mínimo 10 Mbps de descarga y 10 Mbps de subida.

• Espacio de trabajo dedicado y estable.

🏖️ Beneficios

• Trabajo 100% remoto con horario flexible.

• Posibilidad de enseñar a profesionales de empresas internacionales.

• Colaboración con un equipo global y multicultural.

• Oportunidad de adquirir experiencia en enseñanza y capacitación corporativa.

• Desarrollo profesional en el ámbito de la formación de idiomas.

📌 Rol: Service Desk Level 1 Analyst – DYOPATH

🌎 Ubicación: México – 100% remoto (exclusivo para residentes en México).

🕒 Horario: Lunes a viernes, de 3:00 a. m. a 12:00 p. m., con flexibilidad para cubrir otros turnos según las necesidades operativas.

💰 Salario: MXN 17.000 (período de pago no especificado).

📋 Descripción General

DYOPATH busca un/a Service Desk Level 1 Analyst para brindar soporte técnico de primer nivel a usuarios y empleados.

La persona seleccionada será responsable de resolver problemas técnicos relacionados con equipos, software y redes básicas, gestionar solicitudes de soporte y garantizar una atención eficiente y de calidad.

📋 Responsabilidades Principales

• Atender solicitudes de soporte técnico mediante llamadas telefónicas, correos electrónicos y chats.

• Registrar y documentar todas las interacciones en el sistema de tickets.

• Brindar soporte de primer nivel para computadoras, laptops, impresoras, dispositivos móviles, software y redes básicas.

• Diagnosticar y resolver problemas técnicos, escalando los casos cuando sea necesario.

• Garantizar la resolución oportuna y precisa de las solicitudes.

• Realizar seguimiento a usuarios para verificar su satisfacción.

• Participar en capacitaciones, certificaciones y proyectos especiales.

🎯 Requisitos

• Educación secundaria completa o equivalente.

• Entre 1 y 2 años de experiencia en soporte técnico, preferentemente en Service Desk.

• Conocimientos de Microsoft Office, sistemas operativos Windows y resolución de problemas básicos de redes.

• Inglés oral, escrito y de lectura (obligatorio).

• Excelentes habilidades de atención al cliente y comunicación con usuarios no técnicos.

• Capacidad de análisis, resolución de problemas y organización.

• Habilidad para gestionar múltiples tareas y establecer prioridades.

• Autonomía y capacidad para trabajar en equipo.

Se valora:

• Título técnico o universitario en Informática o áreas relacionadas.

• Conocimientos de ITIL o marcos de trabajo similares.

• Certificaciones obtenidas o en curso:

  • HDI Support Center Analyst (HDI-SCA).

  • ITIL Foundation.

  • Microsoft 365 Certified: Fundamentals.

  • CompTIA A+.

🏖️ Beneficios

• Fondo de ahorro con límite mensual del 13%.

• Vales de despensa del 9%, depositados mensualmente.

• Aguinaldo equivalente a 25 días de salario diario.

• 12 días de vacaciones después del primer año.

• Bono de aniversario equivalente a 10 días de salario base.

• Prima vacacional del 40% durante el primer año.

• Seguro de gastos médicos mayores para el empleado y su familia inmediata.

• Seguro de vida.

• Bonos trimestrales.

• Licencias por matrimonio o fallecimiento.

• Licencias por maternidad y paternidad.

• Silla ergonómica.

• Subsidio mensual de MXN 250 para internet y electricidad.

• Oportunidades de capacitación, certificaciones y crecimiento profesional.

📌 Rol: Video Editor – Pavago

🌎 Ubicación: Remoto – México, Colombia, Brasil, Costa Rica y Argentina.

💼 Tipo de Contrato: Full-time.

🕒 Horario: Horario laboral de Estados Unidos.

📋 Descripción General

Pavago busca un/a Video Editor creativo/a y detallista para producir contenido audiovisual de alta calidad en formatos cortos y largos.

La persona seleccionada trabajará junto al equipo de diseño, transformando material en bruto y briefs creativos en videos profesionales alineados con la identidad visual de la empresa. Será responsable de todo el proceso de edición, desde el primer montaje hasta la entrega final.

📋 Responsabilidades Principales

• Editar videos cortos para redes sociales, adaptándolos a diferentes plataformas y audiencias.

• Producir videos de formato largo, trabajando en la estructura, el ritmo y la narrativa visual.

• Incorporar motion graphics, transiciones y efectos visuales.

• Realizar corrección de color, color grading y edición de audio.

• Mantener la coherencia visual y sonora de los contenidos.

• Organizar archivos, material audiovisual, proyectos y exportaciones finales.

• Colaborar con el equipo de diseño, interpretar briefs e incorporar feedback.

• Revisar la calidad técnica de los videos, incluyendo sincronización de audio, formatos y configuraciones de exportación.

• Entregar proyectos en los formatos y proporciones requeridos, cumpliendo los plazos establecidos.

🎯 Requisitos

• Experiencia comprobable en edición de video, respaldada por un portfolio con diferentes tipos y estilos de contenido.

• Dominio de software profesional como Adobe Premiere Pro, Final Cut Pro, DaVinci Resolve o equivalente.

• Conocimientos sólidos de color grading, mezcla de audio y fundamentos de motion graphics.

• Experiencia editando videos en formatos vertical, cuadrado y horizontal.

• Buen manejo del ritmo, composición y storytelling visual.

• Capacidad para interpretar briefs creativos y transformarlos en contenido audiovisual.

• Experiencia trabajando con feedback y realizando revisiones dentro de los plazos acordados.

• Excelente atención al detalle, organización y gestión del tiempo.

• Autonomía, creatividad, comunicación proactiva y capacidad de trabajo en equipo.

📌 Proceso de Selección

1. Evaluación inicial (Initial Screening).

2. Entrevista con reclutador.

3. Entrevista con el cliente.

4. Oferta e incorporación (Onboarding).

📌 Rol: LATAM E-Commerce Operations Analyst – Pipe17

🌎 Ubicación: Latinoamérica – Remoto.

🎓 Nivel: Junior / Entry-level.

📋 Descripción General

Pipe17, empresa tecnológica especializada en operaciones de e-commerce impulsadas por inteligencia artificial, busca un/a E-Commerce Operations Analyst para incorporarse a su equipo.

La posición está orientada a recién graduados que quieran comenzar su carrera en tecnología y comercio electrónico. La persona seleccionada recibirá capacitación y colaborará en procesos de onboarding, integraciones de sistemas y soporte operativo, con oportunidades de desarrollarse hacia el rol de Solution Architect.

📋 Responsabilidades Principales

• Asistir a Solution Architects en proyectos de onboarding, preparando documentación, casos de prueba y configuraciones.

• Brindar soporte a clientes en consultas operativas y técnicas básicas, bajo supervisión.

• Documentar procesos, configuraciones y soluciones en Asana, Zendesk y HubSpot.

• Aprender a configurar y probar integraciones entre plataformas de e-commerce, ERP, operadores logísticos (3PL) y marketplaces.

• Validar datos de pedidos, inventarios y envíos para verificar el funcionamiento de las integraciones.

• Monitorear errores de sincronización, incidencias y consultas de clientes.

• Colaborar en el seguimiento de tareas y plazos de proyectos.

• Escalar problemas técnicos a Solution Architects o Support Engineers con documentación clara.

• Contribuir a la creación de artículos de soporte y documentación interna.

🎯 Requisitos

• Conocimientos básicos de APIs, flujos de datos o integraciones de sistemas (no se requiere experiencia previa; se brinda capacitación).

• Familiaridad con Excel o Google Sheets para análisis de datos.

• Interés en plataformas de e-commerce y procesos de gestión de pedidos e inventarios.

• Buenas habilidades de comunicación oral y escrita.

• Organización, atención al detalle y capacidad para trabajar en equipo.

• Interés en aprender conceptos técnicos y aplicarlos.

• Proactividad, autonomía y capacidad de resolución de problemas.

• Adaptabilidad a entornos dinámicos y disposición para recibir feedback.

• Responsabilidad y compromiso con el cumplimiento de tareas.

🌱 Oportunidades de Desarrollo

• Capacitación práctica en operaciones e integraciones de e-commerce.

• Experiencia trabajando con Solution Architects y Support Engineers.

• Aprendizaje sobre plataformas de comercio electrónico, ERP y sistemas logísticos.

• Posibilidad de crecimiento profesional hacia posiciones de Solution Architect.

Minturn Industrial is a commercial and industrial painting, coatings, and wallcovering contractor based in Columbus, Ohio, working on projects across the Midwest, South, East Coast, and Texas. We rely heavily on subcontractors and a small team of foremen, and we're looking for a full-time Construction Operations Coordinator to keep every job running smoothly.

This is a long-term, full-time remote role (40 hrs/week) working US Eastern business hours (Mon–Fri). You'll work directly with the owner.

What you'll do

• Take over jobs once they're won and line up subcontractors and foremen, reaching out about 2 weeks before each job starts so crews are confirmed with a backup plan

• Follow up with subs and foremen every day by phone, text, and email so nothing slips through the cracks

• Coordinate schedules with GC superintendents and project managers so our crews are on site when needed

• Track job progress and completion reports from the field

• Send invoices when jobs are complete and follow up on payments

• Keep our CRM and subcontractor management platform (Subtl) up to date

• Occasionally support our estimating team with documents and bid follow-ups

What we're looking for

• Experience in construction coordination, project coordination, dispatching, or construction admin

• Fluent, confident English (you'll be calling US general contractors daily)

• Bilingual English/Spanish

• Organized, proactive, and comfortable chasing people down until things get done

• Comfortable with Google Workspace and learning new software (we'll train you on our CRM and Subtl)

• Experience with Procore, Building Connected, JobTread, Buildertrend, or QuickBooks is a plus

• Reliable internet, a quiet workspace, and availability during US Eastern hours

Pay & how it works

• $8–12 USD per hour, depending on experience

• One-month trial period working closely with the owner

• Company phone number provided (via app) for calls and texts with subs

• Long-term position for the right person

How to apply

Email seth@minturnindustrial.com with the subject line "Operations Coordinator – [Your Name]" and include:

1. A few sentences about your construction or coordination experience

2. A short voice or video introduction (link) so we can hear your English

3. Your resume

4. The project management or CRM software you've used

Applications without a voice or video intro will not be considered.

Exciting Remote Opportunity! We're Hiring a Senior Executive Assistant!

Are you an operationally sharp, assertive, and detail-oriented professional with exceptional communication skills? We are seeking a Senior Executive Assistant based in Chile to streamline operations and take ownership of administrative and billing workflows for a fast-growing US-based home services company!

Job Details at a Glance

• Job Title: Senior Executive Assistant
• Job ID: IOHMST8
• Location: Chile
• Job Status: Full Time
• Work Schedule: Monday to Friday, flexible within 8:00 AM to 5:00 PM (EST)
• Target Start Date: ASAP

About the Client

Our client is a successful, profitable, and fast-growing home services company based in Maryland, USA. Having been in business for 9 years, they pride themselves on quality service. Currently, the founder is the primary bottleneck for client-facing interactions. They are looking for a proactive, sharp, and highly organized Executive Assistant to step in, streamline their operations, and take ownership of their administrative and billing workflows.

About the Role

We are seeking an Executive Assistant who is a master of organization and assertive yet professional communication. Your number one priority will be taking over invoice collection and past-due payment follow-ups to fix current cash flow bottlenecks.

Additionally, you will provide critical administrative support, coordinate website updates, and act as a vital backup for customer phone calls.

• Follow up on past-due invoices and outstanding collections.
• Track and systematically manage aging accounts receivable (10-day and 30-day billing cycles).
• Request, collect, and organize missing client documentation (W-9s, 1099s, etc.).

2. Operations & Phone Coverage

• Provide seamless phone coverage and handle customer service inquiries.
• Assist with dispatch coordination and scheduling adjustments for field technicians.
• Process incoming web forms, lead inquiries, and general email correspondence.
• Act as the liaison between the business owner and the website developer to ensure updates, tweaks, and changes are executed accurately.
• Handle daily administrative tasks to free up the business owner’s time.

Qualifications & Skills

• Communication Skills: Flawless, near-native English fluency is critical. You must be entirely comfortable speaking with American clients over the phone regarding sensitive financial/billing matters.
• Assertive & Professional: Comfortable making outbound collections calls while maintaining excellent customer relations and upholding company culture.
• Tech-Savvy: Fast learner who easily navigates multiple software platforms, scheduling tools, and CRM systems.
• Social Media: Facebook and general social media savviness is beneficial.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Go-to-Market Enablement develops the capabilities that help Stripe’s customer-facing teams deliver greater value to users. We align expectations for role excellence, build practical learning experiences, and equip managers to reinforce new skills and behaviors.

Stripe’s Customer Success Managers are ongoing partners to some of our largest users after they begin using Stripe. They help users understand the health of their business on Stripe, address challenges, and identify opportunities to get more value from our products. Through regular business reviews and account engagement, they connect users’ priorities with how Stripe can support their business.

The Customer Success Enablement Business Partner will support these teams from onboarding through ongoing development, connecting global enablement programs with the priorities of Customer Success leaders, managers, and teams.

What you’ll do

You’ll serve as the strategic enablement partner to Customer Success leadership, helping identify the skills, knowledge, and practices that Customer Success Managers need to support their users effectively. You’ll translate those needs into a focused enablement roadmap and work with global program owners, Customer Success Operations, and subject matter experts to deliver it.

You’ll bring an understanding of customer success work and combine strategic partnership with hands-on execution. That includes shaping role-specific learning offerings, equipping managers to reinforce skills, and using data and feedback to evaluate what’s working. You’ll also make clear tradeoffs about priorities, protect the team’s time, and connect stakeholders with the right expertise across enablement.

Responsibilities

• Partner with Customer Success leadership to define and execute an enablement strategy aligned with business priorities, role expectations, and performance needs
• Shape onboarding and ongoing development for CSMs, building role-specific offerings and coordinating handoffs for ongoing administration and management
• Build the governance, roadmaps, and operating rhythms needed to prioritize requests, manage dependencies, and deliver complex programs with consistency
• Coordinate with Customer Success Operations, technical enablement, Product, and Marketing to prepare teams for evolving products, processes, tools, and user needs
• Maintain an enablement roadmap, manage cross-functional dependencies, and communicate priorities, progress, and tradeoffs to leaders and stakeholders
• Use conversation intelligence, learning and competency data, business indicators, and field feedback to identify needs and evaluate enablement effectiveness
• Lead learning sessions and equip managers to reinforce skills through practice, coaching, assessment, and feedback
  
  

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5+ years of experience in customer success, professional services, enablement, program management, or a related field supporting post-sales or customer-facing teams
• Working knowledge of the customer success role, demonstrated through direct experience or close partnership with customer success teams
• Experience leading complex, cross-functional programs, including setting priorities, managing dependencies, and coordinating execution
• Experience partnering with senior stakeholders, communicating recommendations and tradeoffs, and translating business needs into practical programs, resources, or guidance
• Experience using data and stakeholder feedback to identify performance needs, evaluate results, and improve programs or ways of working

Preferred qualifications

• Experience designing or delivering onboarding, training, or ongoing enablement for customer-facing teams
• Experience supporting customer success teams serving large enterprise customers
• Experience building or improving an enablement program, service model, or governance framework
• Experience working across regions and time zones within a global, matrixed organization
• Familiarity with conversation intelligence, learning platforms, workflow automation, or applications of artificial intelligence in enablement

InsideOut is seeking a Senior Executive Assistant based in Chile for a remote-friendly role with a US-based home services company. Your focus is owning invoice collection, aging AR, and billing workflows, while providing essential administrative support, coordinating website updates, and serving as a backup for customer calls.

Join a fast-growing team to streamline operations, improve cash flow, and maintain strong client relations in a dynamic, US-facing environment.

Seu bem-estar, nossa missão. Junte-se a uma empresa que torna o mundo mais saudável.

CONHEÇA A GENTE

Estamos revolucionando o bem-estar corporativo. Nossa plataforma conecta colaboradores do mundo todo aos melhores parceiros em exercício físico, mindfulness, terapia, nutrição e rotina de sono – tudo em uma só subscrição. Com base em Nova York e equipe na Europa, América do Norte e América do Sul, nossa missão é fazer de toda empresa uma empresa de bem-estar.

A gente acredita que o trabalho deve ser gratificante, inspirador e equilibrado. Aqui, você vai encontrar uma equipe que valoriza bem-estar, colaboração e perspectivas diversas, em um lugar onde paixão e criatividade rompem limites para criar impacto de verdade. Suas contribuições vão ajudar a construir um mundo mais saudável, para você e milhões de pessoas globalmente.

A OPORTUNIDADE

Estamos contratando uma pessoa Analista de Control Desk Júnior (CX) em uma posição 100% afirmativa para Pessoas com Deficiência para se juntar ao nosso time de CX Global no Brasil para atuar de forma remota!

Nosso time de CX Global é o coração da experiência dos nossos membros, parceiros e clientes corporativos em todo o mundo. Estamos em busca de uma pessoa analista júnior de CX WFM Intraday (Control Desk) para atuar diretamente no monitoramento, balanceamento e gestão em tempo real das nossas operações de atendimento. Nesta função, você não será apenas alguém acompanhando pausas ou painéis: você atuará na linha de frente com autonomia real para tomada de decisões críticas, servindo como um parceiro consultivo para os supervisores de operações e garantindo que nossos níveis de serviço (SLA) sejam atingidos com eficiência e qualidade.

Esta vaga é 100% remota (para qualquer região do Brasil), no horário regular de fechamento de turno: de segunda a sexta-feira, das 12h30 às 21h00, com escala de 1 plantão mensal aos sábados (das 08h00 às 15h00, com compensação e redução de carga horária durante a semana).

SEU IMPACTO

• Monitorar e gerenciar a operação de atendimento em tempo real, mantendo o equilíbrio entre a entrada de volume/contatos e a capacidade instalada de agentes em múltiplos canais.
• Identificar desvios de SLA, tempo de resposta (FRT), backlog e absenteísmo/aderência à escala, aplicando ações corretivas imediatas (redistribuição de filas, ajustes em pausas e ativação de planos de contingência).
• Atuar como o ponto focal ágil e consultivo entre WFM/Planejamento e a liderança de operações (Supervisores e Coordenadores), alinhando movimentações com clareza técnica e sem ruídos.
• Investigar as causas-raiz de desvios de indicadores operacionais, categorizando ocorrências e quantificando impactos no dia a dia.
• Registrar ocorrências operacionais, incidentes sistêmicos e gerar relatórios intraday objetivos para acompanhamento contínuo da operação.
• Participar de iniciativas e projetos de melhoria contínua na esteira de tempo real, incluindo o uso prático de inteligência artificial generativa para automação de alertas e visibilidade de dados operacionais.

QUEM É VOCÊ

• Vivência prática comprovada no acompanhamento operacional, controle em tempo real ou rotinas de Control Desk/Intraday em centrais de atendimento, contact centers ou operações de CX multicanal.
• Domínio prático dos principais indicadores e conceitos de atendimento ao cliente (SLA, TMA/AHT, Aderência, Ocupação, Backlog, First Response Time).
• Conhecimento conceitual ou prático no manuseio de ferramentas de atendimento/omnichannel ou Workforce Management (como Zendesk, Genesys, Tymeshift ou plataformas correlatas).
• Habilidade intermediária ou avançada no uso de planilhas eletrônicas (Google Sheets e/ou Microsoft Excel) para cruzamento de dados, tabelas dinâmicas e fórmulas analíticas.
• Conhecimento de inglês a partir de nível intermediário (capacidade de ler, interpretar relatórios técnicos e se comunicar por chat/e-mail com equipes globais; proficiência avançada será considerada um diferencial).
• Excelente habilidade de comunicação verbal e escrita, com segurança para dialogar, negociar e alinhar decisões com lideranças operacionais.
• Raciocínio lógico ágil, capacidade de resolução de problemas e adaptabilidade a cenários dinâmicos e imprevistos diários.
• Familiaridade e interesse no uso de ferramentas de Inteligência Artificial (ex.: Gemini, ChatGPT) para otimizar análises, sínteses de relatórios e rotinas diárias.
• Vaga afirmativa e exclusiva para Pessoas com Deficiência.

O QUE OFERECEMOS PARA VOCÊ

Criamos um ambiente de trabalho para você prosperar em todas as dimensões da sua vida. A gente faz isso por meio de benefícios bem pensados, recursos para o bem-estar emocional e uma cultura que empodera cada pessoa a realmente se conectar com seu papel aqui e ser dona dele, balanceando isso com o próprio bem-estar.

Nosso programa de benefícios flexíveis ajuda você a customizá-los de acordo com as suas necessidades!

Nossos benefícios incluem:

WELLHUB: Plano Gold+ gratuito, com acesso a milhares de academias e estúdios, programas fitness digitais e recursos online para meditação, nutrição, suporte de saúde mental, rotina de sono e mais. Você também pode adicionar até 3 familiares ao seu plano, garantindo que quem mais importa para você tenha acesso a bem-estar.

WELLZ: Um recurso único e completo para o bem-estar mental. O Wellz oferece jornadas personalizadas que combinam sessões semanais de terapia cognitivo-comportamental (52 por ano) e conteúdo à demanda.

SAÚDE E CUIDADO: Plano de saúde, plano odontológico e seguro de vida.

TRABALHO FLEXÍVEL: Com o regime de trabalho que prioriza flexibilidade, a gente oferece vagas híbridas e remotas, para que tenha a liberdade de trabalhar do jeito que funciona melhor para você. O modelo de trabalho desta vaga específica pode ser discutido com a pessoa recrutadora e com a liderança. Quando você entrar no Wellhub, também pode usar o nosso reembolso de home office para montar o seu escritório em casa!

DESCANSO REMUNERADO: Se desconectar e recarregar as energias é muito importante. Por isso, oferecemos férias após 6 meses de trabalho + 3 dias de folga por ano + 1 dia de folga a cada ano na empresa (somando até 5 dias) + 1 dia de folga no mês do seu aniversário!

LICENÇA PARENTAL REMUNERADA: Receber um novo membro na família é um dos momentos mais especiais da vida. Queremos que cada pessoa colaboradora possa estar presente de verdade e aproveite esse tempo em família. Por isso, oferecemos licença parental 100% remunerada a todos os novos pais. Quem dá à luz também tem direito à licença estendida (Empresa Cidadã) e a um período de adaptação (ramp-back), em que pode trabalhar meio-período até se ajustar à nova rotina.

DESENVOLVIMENTO PROFISSIONAL: Tenha acesso a plataformas globais de aprendizado, participe de sessões interativas, construa seu mapa de desenvolvimento personalizado e explore nossas oportunidades internas. Aqui, a gente foca em aprendizado e feedback contínuos para apoiar sua jornada em direção ao sucesso – tanto pessoal quanto profissional.

CULTURA: Você vai se juntar a uma equipe de pessoas dedicadas, que se unem para romper limites, apoiar umas às outras e criar impacto duradouro no bem-estar corporativo. Nós vencemos em conjunto, cultivando relações de confiança por meio de comunicação transparente e de uma cultura em que cada perspectiva importa. Entenda mais sobre nossos valores e cultura.

Quer ver como é realmente trabalhar aqui? Siga a gente no Instagram @lifeatwellhub e assista ao vídeo do nosso time no YouTube!

Diversidade, Equidade, Inclusão e Pertencimento @ Wellhub

Buscamos criar um ambiente colaborativo, acolhedor e inclusivo, onde todo mundo sinta que faz parte.

O Wellhub é um empregador comprometido com a promoção de oportunidades equitativas. Todas pessoas qualificadas que se candidatarem serão igualmente consideradas, sem discriminação por raça, religião, cor, sexo, identidade ou expressão de gênero, orientação sexual, idade, deficiência física ou mental não desqualificante, nacionalidade, condição de veterano ou qualquer outra base coberta pela lei apropriada.

Nosso compromisso com a inclusão também se estende à forma como reconhecemos e remuneramos nossas pessoas colaboradoras. Temos orgulho de ser uma empresa Syndio Fair Pay Certified, um certificado que reflete a nossa dedicação contínua a práticas de remuneração justas e equitativas em toda a nossa equipe global. Leia mais aqui.

Dúvidas sobre como tratamos seus dados pessoais? Consulte nosso Aviso de Privacidade do Candidato a Emprego.

#LI-REMOTE

Discover. Savor. Connect. Welcome to the chef's table.

Discover and book unforgettable culinary experiences: hands-on cooking classes, private-chef meals, guided food tours, wine tastings and team-building events in 400+ cities worldwide. With just a few clicks you can line up the perfect occasion, from a date-night sushi lesson or anniversary chef’s-table dinner, to an interactive dinner party with friends, a corporate pasta-making challenge, or a flavorful food tour. Wherever you are, we turn moments into delicious memories - effortlessly.

In addition to providing customers access to world-class culinary experiences, products and content, we also provide a great source of income to our partners that includes chefs, sommeliers, guides and mixologists. For this, we were recognized by the Global Good Fund in 2019.

Serving both customers and our culinary partners is our top-priority and ingrained in our culture and in how we run our business every day. We continuously strive to curate the best culinary experiences and products and to create the best content for the millions of customers visiting our site while providing additional support and business to our partners.

About the Role

We are looking for a rockstar Content Marketing Associate with experience in culinary and lifestyle content (written and visual) to join our team. This role will lead the creation of content on Cozymeal, including profiles, experience pages and marketing email.

• Create and/or review, edit and publish written and visual content for experiences listed on the company’s website (e.g. cooking classes, private chef experiences, food tours and more).
• Source, curate and manage images for the company’s visual content library
• Assist with creating written and visual content for newsletters.
• Support the creation of marketing campaigns including Google Ads and social media ads.
• Design marketing assets such as website banners, email visuals and social media graphics

Requirements Include

• Bachelor’s degree or equivalent experience
• 3+ years of experience in copywriting and/or content marketing
• Strong visual research and photo editing skills, ideally with experience using Photoshop and Canva.
• Solid understanding of SEO and content optimization
• Exceptional organizational skills and ability to manage multiple projects
• Familiarity with food and culinary culture is a plus
• Ability to work efficiently in a remote/home office environment

What We Offer

• Work anywhere in the world (we are a 100% remote team).
• Opportunity to grow within the organization and learn from some of the best in the industry.
• Great work environment with a strong and friendly team of co-workers.

Location

Iquique, Chile or anywhere in the world. This is a remote role and qualified candidates from anywhere in the world can apply for this role.

If this sounds like you, then Cozymeal just might be the right place for you! Welcome home!

Bilingual Care Coordinator / Scheduler — Remote, Latin America

Compensation: $10–$12 USD per hour, depending on experience
Schedule: Full-time, working U.S. Eastern Time hours
Languages: Fluent English and Spanish required
Start date: As soon as possible

Right at Home Davie & Plantation, a home-care agency serving clients in South Florida, is seeking an organized, proactive, and dependable Care Coordinator to join our team remotely.

You will coordinate caregiver schedules, communicate with clients and families, and help ensure that clients receive consistent, reliable care. We are looking for someone interested in a long-term position who can take ownership of daily scheduling and follow through on outstanding issues.

Responsibilities

• Manage daily caregiver schedules using WellSky Personal Care.

• Fill open shifts and respond promptly to caregiver call-outs and schedule changes.

• Match caregivers with clients based on care needs, availability, skills, and compatibility.

• Communicate professionally with caregivers, clients, and families in English and Spanish.

• Confirm shifts, communicate schedule updates, and follow up on attendance.

• Maintain accurate schedules, notes, and records in WellSky.

• Coordinate assessment appointments and follow-up tasks with our local team.

• Escalate urgent concerns promptly and keep management informed.

• Support other care coordination and administrative tasks as needed.

Requirements

• Hands-on experience using WellSky Personal Care, formerly ClearCare, is required.

• Previous scheduling or care coordination experience with a U.S. home-care agency.

• Fluent spoken and written English and Spanish, with confidence handling phone calls in both languages.

• Strong attention to detail and the ability to manage competing priorities.

• Sound judgment, a calm approach to unexpected changes, and consistent follow-through.

• Professionalism, empathy, and discretion when handling confidential information.

• Availability to work agreed hours aligned with U.S. Eastern Time.

• Reliable internet, a computer, a headset, and a quiet workspace.

To apply

Please submit your résumé in English and include:

• Your experience with WellSky Personal Care, including the tasks you performed.

• Your experience scheduling caregivers for a U.S. home-care agency.

• Your country of residence, availability, and earliest start date.

• Your expected hourly rate in USD.

• A short voice recording introducing yourself in English and Spanish.