About The Mobile-First Company

Most tools for small businesses weren’t built for real operators.

They were built for employees in offices, not people running a business from their phone.

We’re changing that.

We build mobile-first business software that feels like a consumer app, runs on AI, and spreads like a creator brand.

Our first product, Allô, gives you a second number on your phone, answers missed calls with AI, transcribes everything, and syncs it to your CRM.

Over 20,000 businesses use it every day.

Next up: expenses, invoicing, and more.

We’ve raised +15 million dolars from Base10, Lightspeed, EMBLEM, and 30+ top operators.

Our team is based in Paris, Buenos Aires, Miami.

What will you do

• Own the customer onboarding experience, helping users get value from the product as quickly as possible.
• Be a key human touchpoint for users during onboarding and support situations where automation is not enough.
• Support users with questions, issues, and setup, always with a product-first mindset.
• Turn onboarding and support interactions into clear feedback for product and operations.
• Grow into a highly operational role at the intersection of customers, product, and AI.

What you’ll be working on

• Guiding new users through onboarding via Intercom, answering questions and unblocking issues.
• Managing daily customer conversations, prioritizing requests and resolving them efficiently.
• Tagging and categorizing onboarding and support conversations to understand pain points and gaps.
• Sharing insights with product and tech teams to help reduce future support needs.
• Testing and iterating on onboarding messages, flows, and automations.
• Continuously learning and experimenting with AI tools and operational improvements.

What we’re looking for

• Tech-fluent. You pick up new software in minutes, not hours. You already using AI tools in daily life or personal projects.
• Empathetic & Patient: You genuinely enjoy helping people. You see a frustrated customer as a puzzle to solve, not a nuisance.
• Curious and analytical: you enjoy understanding user problems and improving processes.
• Organize, proactive, you have a bias for action. You don’t need hand holding and can will roll up your sleeves and do whatever it takes to get the job done.
• Start ip ready: You’re excited about being the first in this role. You’re happy to help build the processes, not just follow them.
• Fluent in French and English.

• Bonus points for: Experience with tools like Intercom, Zendesk, HubSpot, or Notion.

What matters to us

• You care about users having a great first experience with the product.
• You see onboarding and support as a way to improve the product, not just answer questions.
• You like fixing problems so they don’t happen again.
• You’re hands-on, proactive, and not afraid to suggest improvements.
• You’re excited to grow fast by taking ownership of real responsibility.
• Collaborative Culture: You’ll work closely with Sales and Product, giving you a 360-degree view of how a tech company operates.
• Growth Path: As the first hire in this department, you have a direct path to Lead Support or Customer Success Manager as the company grows.

What we offer

• Competitive salary (in USD)
• Equity package
• Remote position
• 10-day team retreats abroad
• Laptop and work setup of your choice
• Private health insurance (for US or LATAM hires)
• A tight, ambitious team building something real — fast