Provide exceptional technical support and customer onboarding for our clients.
Consult and guide customers on maximizing the value of the service/software they are purchasing.
Handle customer inquiries via tickets, calls, and live chat.
Write, edit, and update knowledge base articles to address knowledge gaps and improve processes.
Collaborate with team members to enhance customer support procedures and documentation.
Engage in dynamic, nonrepetitive work that challenges your analytical and problem-solving skills.
Qualifications
Strong comprehension, analytical, and problem-solving abilities.
Excellent communication skills, both written and spoken.
Processoriented, proactive, and a curious learner.
Familiarity with tools like Slack, CRMs (Zendesk, Helpdesk, Intercom, etc.) is a plus but not mandatory.
No prior technical support experience necessary if you have transferable digital/technical skills or education (e.g., website building, photo/video editing).
Why Joining
Steady, LongTerm Work: Enjoy the stability of a company that values long-term relationships with its employees.
Growth Opportunities: Benefit from compensation growth, career development, and increased responsibilities.
Comprehensive Training: Participate in a structured onboarding program and ongoing training to enhance your skills.
Remote Work: Thrive in a 100% remote work environment perfected over 10+ years.
Dynamic Work: Engage in varied tasks that keep your workday interesting and challenging.
Supportive Culture: Be part of a growth-minded team that fosters continuous learning and development.
