Overview:

Dirty Cookie is looking for an professional to provide operational, administrative, and compliance support. As an Admin Clerk (LATAM / virtual position), you will play a pivotal role in the multifaceted operations of our company.

This position is focused on coordinating operations, maintaining documentation, supporting client onboarding and ensuring internal processes are executed accurately.

Your responsibilities will overall include, but are not limited to:

Customer service

Data entry and update

Order and shipping management

Archive management

Benefits:

• 100% remote

• Full Time including lunch break

• Biweekly payments

• Salary equivalent to USD $1,000 – $1,200 per month depending on experience.

• Great work enviroment

Key Responsibilities:

• Respond promptly and professionally to inquiries via email, phone, and other communication channels.

• Resolve issues efficiently with a sense of urgency, maintaining a high level of client satisfaction.

• Collaborate with the team to address client queries and provide accurate information.

• Utilize tools to generate and analyze reports related to sales, orders, and customer feedback.

• Prepare and send invoices, ensuring accuracy and timeliness.

• Follow up on payments, coordinating with the finance department to address any discrepancies.

• Collaborate closely with the production facility to ensure timely fulfillment.

• Prioritizing tasks based on requirements and deadlines.

• Coordinate, monitor and track orders and logistics.

• Initiate and manage carrier operatons.

• Liaise with the management and marketing department for necessary updates across platforms.

• Communicate feedback to the staff for potential improvements or adjustments.

• Detect inconsistencies in data, documents and schedules.

Requirements:

• Advanced written and spoken English.

• Ability to work during U.S. hours (full time)

• Stable internet connection and a designated workspace

• Proficiency in Google Workspace, and CRMs.

• At least 3 years of proven experience in administrative roles, customer service a/o general assistance.

• Effective communication skills and ability to work collaboratively with cross-functional teams.

• Ability to wear different hats and adapt to varying tasks.

• Excellent attention to detail, sense of urgency and organizational skills.

• Ability to work independently and solve problems.

• High level of confidentiality and professionalism.

• Proactive attitude with the ability to create and document processes as needed.

• Basic knowledge of Shopify, Canva and Slack is beneficial but not mandatory.

Join us in creating sweet moments for our customers by being a part of the Dirty Cookie team!