Are you passionate about travel, have a keen eye for detail, and enjoy providing exceptional customer support? Join our dynamic team as a Ticketing Specialist and help millions of travelers book their journeys with ease!

What You'll Do:

• Manage Booking Confirmations: Maintain and update a checklist for pending bookings and confirmations
• Oversee Seat Availability: Monitor seat availability and facilitate ticket purchases efficiently
• Handle Support Cases: Proactively address support cases for fully booked seats or classes, offering alternative options to customers
• Process Ticket Amendments: Handle ticket amendments as per customer requests to ensure a positive customer experience
• Coordinate with Latin American Operators: Communicate and coordinate with Latin American operators regarding booking and ticketing issues
• Address Problem Cases: Identify and resolve cases leading to financial losses, ensuring timely resolution
• Report Technical Issues: Report technical issues, bugs, or other concerns to the relevant internal teams to ensure smooth operation and accuracy in ticket issuance

Requirements

• Strong organizational skills and attention to detail
• Excellent communication skills, with the ability to interact with customers and international operators effectively
• Language Skills: Full proficiency in English. Proficiency in Spanish will be given special consideration
• Problem-solving abilities and proactive approach to managing booking issues
• Experience with ticketing systems and customer service is a plus