Position Overview:

We are seeking a diligent and organized Virtual Assistant to join one of our premier travel partner companies. This travel management company specializes in ultra-luxe exclusive trips that demand a high level of attention to detail and responsiveness. Operating in a high-paced environment, our client strives to maintain the highest standards in the industry and is searching for individuals capable of meeting and exceeding these benchmarks.

As a Virtual Assistant, you will play a pivotal role in providing administrative support, with a specific focus on hotel booking, data entry, creating hotel quotes, and other tasks relevant to the tourism industry. Your contributions will directly impact the seamless operations and efficient management of our clients' travel experiences.

The ideal candidate will possess excellent customer service and communication skills, which are essential for maintaining client satisfaction. Multitasking is a fundamental requirement in our fast-paced environment, along with meeting Key Performance Indicators (KPIs) and demonstrating exceptional attention to detail. If you thrive in dynamic settings and are committed to delivering excellence, we eagerly await your application to join our community.

Responsibilities:

• Collaborate closely with the CEO and operations manager to offer administrative support and assist with day-to-day tasks.
• Conduct thorough research on hotel rates and benefits to quote hotels and prepare hotel proposals for clients.
• Maintain and update the company's CRM system and travel software, ensuring accuracy and completeness of records, including travel itineraries and client information such as passport details, expiring visas, and birthdates.
• Liaise with external suppliers to obtain pricing, confirm availability, and ensure the status of client bookings while maintaining confidentiality and handling sensitive information with discretion.
• Prioritize and manage incoming requests, emails, and calls, ensuring timely responses and appropriate follow-ups.
• Provide support to the CEO and operations manager in various projects, including drafting itineraries and booking one-off activities if required (e.g., transfers, timed entries, museums, etc.).
• Send VIP requests to hotels with client details, arrange in-room amenities, and provide contact info and final details to suppliers.
• Proactively identify opportunities for process improvement and implement solutions to enhance overall efficiency.

Requirements:

• Strong, reliable internet connection.
• Level of English: Advanced.
• Highly Detailed Oriented!
• Minimum 2-3 years of demonstrated experience as a Virtual Assistant or in a similar administrative support role, with a background in hotel booking, data entry, hotel quotes, reservations, or concierge departments.
• Proficiency in utilizing CRM tools and travel software such as AXUS or SABRE is a plus.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Exceptional communication skills, both written and verbal, with a keen eye for 
• detail.
• Proficient in using various productivity tools such as Microsoft 365 or Google Suite and Project Management tools.
• Demonstrated ability to handle confidential and sensitive information with professionalism and discretion.
• Strong problem-solving skills and the ability to adapt to changing priorities.
• Self-motivated and proactive, able to work independently and as part of a team.
• Willingness to learn new skills and technologies.
• Ability to thrive in a fast-paced environment, demonstrating resilience and adaptability to meet Key Performance Indicators (KPIs) consistently.
• Flexibility to accommodate shifting priorities and high workloads while maintaining a high level of accuracy and attention to detail.

This position is Full-Time (40 hours per week) and 100% remote from home.

Compensation: Negotiable based on experience.