Sales Helpdesk and Salesforce Junior Administrator


Full Time
💰 Ventas
MS Office
Argentina 📍
Remoto 🌎
May 8
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  • Respond to daily user requests for help (e.g., with reporting, CRM functionality usage, uploading contacts/leads)
  • Track and report on user request types and resolution
  • Own Salesforce account creation and other Salesforce administration
  • Perform regular Salesforce administrative duties to keep the data and users in CRM up-to-date
  • Work closely in an Agile team including Global and Regional Sales Operations and IT teams in requirements gathering and raising JIRA stories
  • Complete user acceptance testing of Salesforce and other sales tool enhancements that impact the entire organization
  • Create new materials for training on CRM functionality (documents, videos etc.)
  • Prepare dashboards and reports for analysis and insights
  • Assist Sales Operations team in other operations-related tasks as needed
  • Become an expert on the Ciena Salesforce implementation and integration with other business systems


  • Practical experience with user help and working in an Agile development environment
  • Ability to manage a stream of varied user requests as part of a team
  • Junior Salesforce Administrator experience and working toward certification
  • BA degree preferred
  • Attention to detail
  • Excellent written and verbal communication
  • Familiarity with requirements elicitation, agile development, and user acceptance testing
  • Ability to work effectively in and with diverse teams
  • Enthusiastic; able to deal with and clarify unknowns or ambiguity
  • Analytical mindset
  • Technical acumen to work with multiple systems
  • Proficiency with MS Office

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