Creative Force


We’re looking for a tenacious, self-motivated and energetic people-person to help us support our growing client base in the Americas region. Our world-leading SaaS products have a steep learning curve so you’ll need to be a cool tech cucumber yet be amazing with humans. Empathy, patience, curiosity, humour, ability to multi-task and friendliness are key to success in this role. 

Role

You will be part of a small but incredibly high-performing global team offering help to our B2B clients across two products (Award Force and Good Grants). You will communicate with colleagues and clients across countries, cultures and time zones on a daily basis.

Our support is across email tickets, phone, live chat and 1-1 Zoom calls. Once trained, you will take up onboarding and run client meetings to help with issue resolution, best practices and product adoption. 

You’ll test and report bugs, put forth considered feedback to product teams; always seeking to improve our products. 

We play startup every now and then—new tools implemented as experiments and our processes are always evolving. You’ll be part of this too. If you have a great idea, let’s test it out! We’re not big on bureaucracy, only results.  We don’t expect you to be a slave to your chair, but you will need to be flexible.