Dispute Analyst (Remote)

Binance

Full Time
👨‍💻 Otros
English
marketplace
IT
🇦🇷 Argentina
Remoto 🌎
Aug 17
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100% remote job

Dispute Analyst Binance Argentina

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.

Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Responsibilities :

  • As the frontlines of the P2P market, you and the team will arbitrate customer disputes professionally
  • Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity
  • Create a culture and processes which achieve the business goals and objectives with regard to the customer service
  • Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholders and peers
  • Act as the Voice of the Customer across the organization
  • Identify and provide feedback through 1 : 1s, effective use of personal development plans, and provision of coaching & development opportunities
  • Make sure customer and complainant surveys are carried out continuously in order to produce timely, up to date information about customer experience across all areas of the business
  • Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized

Requirements :

  • 1+ years experience of proven customer-facing experience or experience as a customer service representative
  • Strong ability in using IT for professional use and can handle somewhat technical queries from customers
  • Exceptional written communication skills and a good listener
  • Priority will be given to candidates that can speak English language
  • Ability to multitask, prioritize, and control time effectively
  • Knowledge of blockchain, crypto, and P2P payments is a big plus
  • Fluency in English is a must with multilingual capability is a big plus
  • Willing to work weekends and irregular hours
  • A Binance P2P user is highly preferred

Working at Binance

  • Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities.
  • Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless.
  • Tackle fast-paced, challenging and unique projects.
  • Work in a truly global organization, with international teams and a flat organizational structure.
  • C ompetitive salary and benefits.
  • Balance life and work with flexible working hours and casual work attire.

Learn more about how Binancians embody the organization’s core values , creating a unified culture that enables collaboration, excellence, and growth.

Apply today to be a part of the Web3 revolution!

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice .

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Tagged as : remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home

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