Customer Support Representative

Confidential

Full Time
☎️ Atención al Cliente
Luxury Tourism
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Jira
Remoto 🌎
Feb 8
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WeRemoto is hiring for one of our premier travel partner companies. The company is a premier travel management company specializing in exclusive trips for high-profile clients. They are seeking a dedicated and passionate Customer Support Representative to join our team.


As the customer service representative you will play a pivotal role in ensuring our high-profile clients receive a world-class travel experience. You will be responsible for providing top-notch customer support, addressing inquiries, resolving issues, and creating lasting impressions. This role requires advanced English language skills, a keen eye for detail, previous experience in customer service, and a background in luxury customer service, preferably in the hospitality or tourism industry. Additionally, you will have the opportunity to upsell exclusive travel packages to enhance our clients' journeys.


The company plans some of the most exciting, rewarding, and fun trips that people ever get to go on in their lives and you can be a part of helping to create the magic that people experience while going on the trip of their dreams!


Responsibilities

  • Client Relationship Management: Build and maintain strong client relationships by understanding their unique travel preferences and requirements.
  • Customer Support: Respond to client inquiries and provide timely, accurate, and courteous assistance via various communication channels.
  • Issue Resolution: Address and resolve client concerns or issues promptly, ensuring a seamless travel experience.
  • Upselling: Identify opportunities to upsell premium travel packages and services to enhance clients' travel experiences.
  • Follow-Up: Proactively follow up with clients to ensure their travel arrangements meet or exceed expectations.
  • Warm Calling: Initiate warm calls to clients for personalized travel recommendations and offers.
  • Attention to Detail: Maintain meticulous records of client interactions, preferences, and feedback.
  • Team Collaboration: Collaborate with our travel experts and other teams to deliver exceptional service and experiences.
  • Continuous Improvement: Stay updated on travel trends, destinations, and exclusive offerings to provide expert advice to clients


Requirements

  • Advanced English language skills, nearly native proficiency.
  • Previous experience in Customer Service or Sales roles.
  • Background in luxury customer service, ideally in hospitality or tourism.
  • Exceptional interpersonal and communication skills.
  • Highly attentive to detail.
  • Strong problem-solving abilities.
  • Ability to work in a fast-paced environment.
  • Sales or upselling experience is a plus.
  • Passion for travel and a desire to create extraordinary experiences for clients.


Preferred

  • Bachelor's degree in Tourism or Hospitality Management, operations management, or a related field.
  • Knowledge of travel regulations and compliance requirements.
  • Background in hospitality at the front desk, concierge, and guest experience.


This position is 100% remote.

Are you ready to steer the course of an industry-leading travel company? We would be thrilled to receive your application! We eagerly await the opportunity to collaborate with a professional who shares our passion for curating unique, unforgettable experiences. Don't wait—apply today!


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