If you are looking to contribute to a team environment that is high energy, creative and motivated, this is the position for you.

ESL Power Systems, Inc. is an Electrical Equipment Manufacturer that power clean technologies. Our company core values of Excellence in Customer Service, Ownership, Accountability, Continuous Improvement and Adaptability shape the foundation of our day-to-day activities.

We are looking for a fully remote Customer Experience Representative to join us in the pursuit of our vision and support our customers providing safe, reliable electrical solutions.

The mission of our Customer Experience Representatives is to process customer requests in a timely manner with a high degree of accuracy and to the complete satisfaction of ESL customers.

We value Excellence in Customer Service, Ownership, Accountability, Continuous Improvement, Adaptability, and we want people in our company who live by these values every single day.

• ESSENTIAL DUTIES AND RESPONSIBILITIES*
• Responsible for acknowledging receipt, reviewing, processing and confirming customer purchase orders.
• Entering new customers and contacts in the ERP and CRM systems following established procedures.
• Managing customer complaints by gathering all facts and working with internal departments to close complaint cases within established standards and procedures.
• Proactively communicating order and complaint case status to customers.
• In coordination with Project Managers, ensures custom engineered product orders are entered in the ERP system accurately and in a timely manner.
• EDUCATION and / or EXPERIENCE*
• This position requires a college degree.
• 2+ years of customer service experience, including data entry

Tipo de puesto : Tiempo completo

Sueldo : $30,000.00 - $40,000.00 al mes

Horario :

• Lunes a viernes
• Turno de 8 horas

Educación :

Licenciatura terminada (Deseable)

Experiencia :

• Sistemas ERP y CRP : 4 años (Obligatorio)
• Customer service en la industria automotriz / manufactura : 4 años (Deseable)
• Salesforce : 2 años (Deseable)

Idioma :

Inglés Avanzado, conversacional y escrito (Obligatorio)

Lugar de trabajo : Empleo presencial