Trabajos remotos de Atención al Cliente

About Us

We are a fast-growing international coaching and training company with a mission to help individuals achieve financial freedom and step into their full potential. Through our online coaching and certification programs, we support aspiring entrepreneurs and professionals in building successful coaching businesses.

Our vision is to become the leading premium coaching and training company globally, delivering transformational results through structure, accountability, and high-quality support.

About the Role

We are looking for a Supervisory & Accountability Coach / Client Success Lead who is passionate about helping people stay committed, grow, and succeed in their coaching journey. This is a high-impact, hybrid role that combines live coaching facilitation with accountability management and client success ownership. You will serve as both a certified coaching presence for our students during their certification requirements and the primary driver of their overall progress and results throughout the program.

This role goes beyond traditional support. You will hold a portfolio of students accountable, facilitate live coaching sessions, coordinate safe client experiences, and own the student success metrics for your cohort. You will work alongside our lead coaches and report to our Head Coach, with the support of AI-assisted tools and automation to help you work efficiently at scale

Key Responsibilities

Supervisory Coaching

• Facilitate live supervisory coaching sessions for certification students — up to 3 time slots per day, 2 days per week (morning, afternoon, and evening availability required to accommodate multiple time zones)
• Facilitate the weekly clinic call on a rotating basis (approximately once per month per coach)
• Conduct up to 20 one-on-one coaching calls per month with students on phase-specific topics, booked through a structured intake process
• Review AI-generated feedback summaries on buddy coaching session transcripts, verify accuracy, and deliver finalized written feedback to students
• Co-facilitate Phase 3 sessions alongside the Program Director during the onboarding period

Accountability Coaching

• Own a portfolio of approximately 24 students and serve as their primary accountability
• point of contact
• Set milestone due dates collaboratively with students inside ClickUp
• Proactively follow up with students on missed deadlines surfaced by our AI tools
• Re-engage at-risk or disengaged students early with a supportive but structured approach
• Send personalized check-ins, reminders, and accountability messages via ClickUp and
• designated communication channels
• Foster a positive, active, and engaged community environment across student-facing platforms

Client Success & Student Records

• Serve as the Client Success SME — own the accuracy and integrity of student records and progress data
• Identify at-risk students early and escalate where needed
• Maintain accurate tracking, notes, and reporting in ClickUp and internal systems
• Monitor student progression through each phase and flag gaps or bottlenecks
• Support student retention, engagement, and successful program completion

Safe Client Coordination

• Manage the safe client matching and scheduling process — reach out to safe clients, confirm availability, coordinate session logistics, and follow up on session completion
• Ensure students in Phase 3 complete their required safe client sessions in a timely and organized manner
• Maintain communication with South Africa-based safe clients during U.S. morning hours (approximately 8 a.m.–12 p.m. EST)

Onboarding & Community

• Lead weekly onboarding calls and guide new students through the program
• Ensure all newly enrolled students are properly set up in ClickUp, have program access, and
• understand their next steps
• Provide timely, clear, and solutions-oriented responses to student questions
• Manage a high volume of students while maintaining quality and personalization

What We’re Looking For

We are looking for a candidate who brings a coaching credential, strong ownership, and the ability to hold space for students while also holding them accountable. 

Required: 

• A recognized coaching certification from an accredited body (e.g., ICF, AC, IAC, or equivalent) — ICF preferred but not required 
• 2–4+ years of experience in coaching, community management, customer success, human resources, or similar program support roles
• Experience managing multiple clients, students, or accounts simultaneously
• Relevant backgrounds may include: 
• Certified Coach (any accredited program), 
• Coaching or Program Support
• Community Management
• Customer Success / Client Support Administrative 
• Operations Support with direct client interaction 
• Employee/Client experience
• Learning & Development (L&D) / Training

Core Skills & Strengths

• Holds a recognized coaching certification and is comfortable facilitating live coaching sessions 
• Strong English communication skills (written and verbal), C1/C2 level
• Highly organized with exceptional attention to detail
• Ability to manage high volume and prioritize effectively.
• Proactive mindset with consistent follow-through — not reactive 
• Strong sense of ownership over both tasks and outcomes 
• Comfortable holding others accountable in a supportive and respectful way 
• High emotional intelligence with the ability to connect, guide, and motivate others
• Strong personality with the confidence to challenge and support students when needed
• An optimistic mindset that brings strong energy into the community
• Ability to think critically and make sound decisions without constant direction

Nice to Have

• ICF certification (any level)
• Experience in online education, coaching certification programs, or digital learning communities
• Experience managing cohorts or large groups of clients/students
• Familiarity with CRM and project management systems such as ClickUp, GoHighLevel, or similar
• Experience working with U.S.-based clients or remote international teams
• Familiarity with AI-assisted tools or workflow automation

Work Environment

• Fully remote role within a global team.
•  Must be available during U.S. business hours — availability must span morning and evening time slots to support students across multiple time zones (EST through PST, plus South Africa) 
• Fast-paced, high-growth environment with strong expectations around results and student outcomes

Why Join Us

• Be part of a mission-driven company focused on transformation and real-world impact
• Play a meaningful role in helping aspiring coaches build businesses and change lives
• Work in a structured, supportive, and growth-oriented environment with AI-powered tools at your fingertips
• Step into a senior hybrid role with real ownership from day one 
• Work directly with a passionate leadership team committed to excellence 

We embrace diversity and invite applications from people of all backgrounds and experiences. We are proud to be an Equal Opportunity Employer and are committed to creating an inclusive environment for all.

Apply Here

If you are a certified coach who thrives on helping others stay accountable, loves structured environments, and takes pride in delivering a truly transformational student experience, we would love to hear from you.

📌 Rol: After-Hours Virtual Front Desk / Customer Support Assistant

🌎 Ubicación: 100% remoto (Worldwide)

💼 Tipo de Contrato: Part-time / Independent Contractor

📋 Descripción General

20four7VA busca un/a asistente virtual para cubrir atención fuera de horario en una empresa de limpieza comercial. El rol se enfoca en atender llamadas entrantes, responder consultas de clientes, coordinar citas y brindar soporte administrativo. Es una posición orientada al cliente que requiere excelente comunicación en inglés, organización y capacidad de trabajo independiente.

📋 Responsabilidades Principales

• Atender llamadas de clientes fuera del horario laboral

• Responder consultas y transmitir mensajes correctamente

• Agendar citas, estimaciones y servicios

• Enviar actualizaciones diarias al equipo sobre actividades y urgencias

• Crear y enviar facturas al finalizar los trabajos

• Actualizar información de clientes en el CRM

• Entregar reportes de actividad al finalizar cada turno

🎯 Requisitos

• Nivel de inglés nativo o casi nativo

• Experiencia en atención al cliente, call handling o front desk

• Buena comunicación telefónica y profesionalismo

• Organización, atención al detalle y confiabilidad

• Capacidad de trabajar de forma independiente

• Experiencia con negocios de servicios (deseable)

• Experiencia con CRM o soporte remoto (deseable)

🏖️ Beneficios

• Pagos semanales

• Tarifas competitivas

• Capacitación gratuita y oportunidades de crecimiento

• Soporte continuo

• Acceso a una comunidad activa de profesionales 

📌 Rol: Junior Partner Account Manager / Assistant

🌎 Ubicación: Remoto (Buenos Aires, AR / São Paulo, BR)

💼 Tipo de Contrato: Full-time

🎓 Formación: Experiencia en coordinación, soporte o roles administrativos

📋 Descripción General

Social Discovery Group busca un/a Junior Partner Account Manager/Assistant para gestionar y apoyar a partners a nivel global. El rol se centra en coordinación, comunicación y soporte operativo, asegurando una buena relación con afiliados y el correcto funcionamiento de procesos internos. Trabajarás con equipos internacionales en un entorno dinámico y colaborativo.

📋 Responsabilidades Principales

• Gestionar y apoyar partners sin ingresos

• Atender solicitudes de afiliados y onboarding

• Coordinar comunicación y recopilar feedback

• Gestionar canales de noticias y FAQs

• Asignar tareas a equipos externos

• Dar soporte en actividades de CRM

🎯 Requisitos

• Experiencia en coordinación, account support o administración

• Español C2, Inglés B2, Ruso C1

• Manejo de GSuite, Excel y herramientas digitales

• Habilidades organizativas y de gestión del tiempo

• Pensamiento crítico y resolución de problemas

• Buenas habilidades de comunicación y trabajo en equipo

🏖️ Beneficios

• Trabajo remoto

• 28 días de vacaciones + 7 wellness days

• Bonos por referidos

• Apoyo en formación y conferencias

• Beneficios de salud y compensaciones

• Reembolso de equipamiento de trabajo

• Sistema interno de recompensas

📌 Rol: Customer Service Manager

🌎 Ubicación: 100% remoto (global)

💼 Tipo de Contrato: Full-time

📋 Descripción General

Buscan un/a Customer Service Manager para liderar el equipo de atención al cliente y asegurar un servicio de alta calidad. El rol incluye gestión de equipo, mejora de procesos y coordinación con otras áreas para optimizar la experiencia del cliente. Tendrás un rol clave en la satisfacción, retención y fidelización de clientes.

📋 Responsabilidades Principales

• Liderar y gestionar el equipo de customer service.

• Capacitar y desarrollar a los miembros del equipo.

• Manejar escalaciones y casos complejos.

• Analizar métricas y feedback de clientes.

• Mejorar procesos y workflows de atención.

• Colaborar con equipos de ventas, marketing y operaciones.

• Crear documentación, FAQs y base de conocimiento.

• Impulsar iniciativas de satisfacción y retención.

🎯 Requisitos

• +5 años en customer service (2+ en liderazgo).

• Experiencia gestionando equipos.

• Excelentes habilidades de comunicación.

• Habilidad para resolver problemas y conflictos.

• Experiencia con CRM y herramientas de soporte.

• Inglés fluido.