Provide support for the following services of the company: Insurance Agency Websites, Reviews & Reputation Management, Social Media Marketing, and Local Listings Management
Conduct all client communications professionally and in a timely manner to ensure clients are up-to-date on the status of their requests
Answer customer requests via phone and support ticket emails through the helpdesk ticket system
Resolve support tickets promptly and effectively by maintaining strong product knowledge
Update customer websites via WordPress Content Management System
Follow documented processes and provide feedback and suggestions to improve their processes
Provide frontline customer service for billing inquiries
Requirements
Possesses digital marketing experience across multiple channels and a customer service or account management background
Possesses outstanding customer service skills, excellent interpersonal communication, writing, and verbal skills
Must be detail-oriented, meet deadlines, and have the ability to communicate effectively and professionally with clients and internal staff
WordPress experience
Attention to detail and well-organized
Eager to learn new concepts and technologies
Must possess time management, organizational, troubleshooting, and problem-solving skills
Must be punctual, reliable, and professional, make independent decisions, work as a team player, and work overtime as needed
Self-starter with the ability to think through a problem and identify solutions
