Payment Screening: Help manage the screening process for incoming and outgoing payments to detect and prevent fraudulent or suspicious activities. Conduct thorough due diligence on high-value transactions to mitigate risks and maintain the integrity of our payment system.
Transaction Monitoring: Implement and manage robust transaction monitoring processes to detect unusual patterns, behaviors, or transactions. Regularly review and analyze transaction data to identify potential risks and take proactive measures to mitigate them.
Fraud Detection: Identify and report any fraudulent or suspicious activity related to incoming card and bank payments, taking necessary actions such as blocking fraudulent users and escalating issues to our risk and compliance teams.
Dispute Management: Provide comprehensive support and guidance to WeTravel users throughout the dispute submission process, ensuring a seamless and efficient resolution. Collaborate with internal and external teams to facilitate the dispute resolution process while adhering to industry regulations.
Cross-functional Coordination: Collaborate with internal teams and external partners to address customer inquiries, requests, or issues promptly and effectively.
Skills Knowledge and Expertise
Ideally a Bachelor’s degree in banking, finance, accounting, or a related field
Strong experience in payment operations, including managing payments, refunds, wire transfers, and ledger management
Familiarity with payment service providers such as Stripe, Adyen, and Mangopay
Knowledge of regulatory compliance related to payments, sanctions, and prohibited countries
Expertise in using fraud detection tools and techniques to prevent fraudulent activity
Strong analytical and problem-solving skills, including monitoring and analyzing monthly refund rates and dispute ratios
Ability to collaborate with cross-functional teams and external partners to resolve payment-related issues
Excellent communication and interpersonal skills, with the ability to communicate complex payment-related issues to both technical and non-technical stakeholders.
Fluency in Spanish would be an advantage.
Benefits
Attractive compensation
Unlimited Paid Time Off!
Annual team off site.
Cambly for colleagues for whom English is not their first language
Access to Headspace, ensuring piece of mind and well being
2 week cross-functional onboarding training program for all new colleagues.
Maternity and Paternity benefits even for Contractors - wherever you are in the world.
The latest Apple tech you need to be successful.
A'Dam Program for you to visit us in Amsterdam for 2-4 weeks every year.
