As we continue expanding, we are looking for a Collections Associate to join our team and oversee collections operations across Mexico, Colombia, Chile, and Peru. This role is ideal for a professional with extensive experience in collections, strong analytical skills, and the ability to manage multi-country portfolios.

Key ResponsibilitiesPortfolio Management & Optimization

• Manage and oversee preventive and early-stage collections strategies.
• Ensure proper execution of manual and automated collections processes.
• Continuously monitor portfolio performance and implement corrective actions as needed.
• Coordinate with internal and external stakeholders to drive efficient recoveries.
• Perform core collections tasks, including:
• Handling inbound and outbound collection calls.
• Responding to emails and customer inquiries.
• Direct contact with clients for payment negotiations.
• Monitoring and measuring payment commitments, recovery rates, and collected funds.
• Other collections-related activities involving direct client interaction.

Performance Monitoring & Data-Driven Strategies

• Track and analyze key collections metrics, including roll rates, response rates, and recovery efficiency.
• Manage communications across multiple channels (WhatsApp, email, SMS, and phone calls) to maximize customer engagement.
• Ensure accurate processing of payment commitments and reconciliations.
• Provide data-driven insights to improve collections performance and efficiency.

Process Automation & Digital Collections (Support role, not primary responsibility)

• Participate in initiatives to enhance automation and optimize digital collections strategies.
• Support the implementation and performance evaluation of digital collections tools, including AI-driven solutions.
• Assist in Champion-Challenger testing to measure effectiveness across different recovery approaches

Requirements

• 3+ years of experience in collections management, preferably in financial services or fintech.
• Expertise in preventive collections and early-stage recovery strategies.
• Experience managing multi-country portfolios in Latin America.
• Proficiency in Microsoft Excel, data management, and data analysis.
• Strong verbal and written communication skills at managerial and executive levels.
• Ability to adapt to change, work in a fast-paced environment, and demonstrate a proactive attitude.
• Fluent Spanish, with basic to intermediate English proficiency for written and verbal communication.