As a Guide Community Specialist at ToursByLocals, your mission is to build strong relationships with guides and help them grow their bookings and offerings. Reporting to the Team Lead, you'll analyze market trends and develop strategies to help guides in North America convert inquiries into bookings. This role requires a deep understanding of tourism trends, market insights, and regional data.

Your primary goal will be to support our community of guides on how to effectively use our platform to provide 5-star experience to travellers and here’s how you’ll do that:

• Maintain constant and clear communication across multiple channels, sharing best practices, in-depth market trends, and strategic insights with the guide community.
• Develop and implement strategies for your geographic areas to drive sales growth and ensure performance targets are met, adjusting tactics as needed during the season.
• Monitor assigned areas to motivate and engage guides, helping them increase bookings and achieve 5-star reviews.
• Track and improve key performance indicators (KPIs) such as availability, conversion rate, and response time in your areas.
• Leverage advanced data analysis to make informed decisions that optimize area performance.

You may be the right person for this role if you:

• Have 3+ years of account management experience, particularly in the tourism or travel industry, with a deep understanding of two-sided marketplaces.
• Can solve complex problems independently without needing to escalate.
• Have excellent communication skills across phone, email, and messaging platforms, and enjoy collaborating with others to achieve shared goals.
• Thrive in a fast-paced, goal-oriented environment with a sales-focused mindset, taking pride in your work and making quick, thoughtful decisions.
• Are analytical, using data to drive decisions, but also curious and resourceful when solving complex problems.
• Love to learn and grow – you challenge yourself to learn, fail, and constantly improve, whether through formal education or by gaining professional experience.

In Argentina, these benefits include:

👩‍⚕️ Health insurance for you and your family up to OSDE 310 level - ToursByLocals only covers the standard pricing for health insurance. Any additional premiums for pre-existing medical conditions will need to be covered by you.

💻 Mac computer, accessories and furniture to set up your home office

✈️ Paid vacation time, plus access to additional flexible paid time off

✈️ Explore90 program through which you can work from anywhere in the world for up to 90 days out of the year

✈️ 25% discount and a yearly voucher when you book a tour on the ToursByLocals platform 

💯 Flexible work location - we don't have a physical office, so you can skip the morning commute

🗓 Ability to switch statutory public holidays to take the time when you want it

🗓 Flexible work schedule that can be negotiated with your manager

• 👨‍👩‍👦‍👦 Additional maternity and parental leave top ups to support your growing family