1. Tenant Communications
    Field incoming tenant messages (maintenance requests, rent questions, general inquiries) across whatever channel PLPM uses. Respond within 24 hours. Escalate only what requires the Authorized Agent's judgment.

  2. Rent Collection Follow-Up
    Track who has paid and who is late each month. Send payment reminders and log status. This is tracking and nudging only — not collections calls.

  3. Maintenance Request Coordination
    Log incoming requests, get quotes and schedule with the GC or other vendors, and follow up on completion status. Keep the Authorized Agent updated only on what's blocked.

  4. Lease and Vacancy Admin
    Track lease expirations and renewals, coordinate move-in/move-out paperwork, and help fill vacant units. Reply to Facebook messages on active listings and schedule showing appointments.