Job Description

We are looking for experienced Spanish Speaking Customer Service VA to provide customer service to clients and caregivers as well as maintaining customer satisfaction.

Responsibilities

• Respond promptly to customer inquiries in Spanish
• Communicate effectively through various channels in English and Spanish
• Build sustainable relationships and trust with customers
• Keeping records of customer interactions, process customer accounts and file
• Perform administrative tasks such as digitizing records and paperwork and occasional social media updates
• Ensure customer satisfaction and provide professional support

Requirements

• College educated
• Candidates must provide either an NBI Clearance or Police Clearance (preferred) upon hiring
• Must be comfortable with using Hubstaff, a time-tracking application
• Fluent in Spanish and English, both verbal and written.
• Professional-level English (written and verbal/voice)
• Healthcare software knowledge is a plus, BUT not required (such as Wellsky)
• Experience with Lead Tracking Systems such as Scorpion
• Familiarity with different social media platforms
• Experience using any Customer Relationship Management tool is a plus
• Computer or laptop with access to the internet (min speed of 25 Mbps)

Compensation and Benefits

• Full-time: Up to $950 a month (Based on experience)
• Work from home
• Bonuses and incentives
• Paid training