About e2 Agency
e2 Agency is an established email and SMS marketing agency working with high-revenue eCommerce and Shopify brands.
We help brands generate more revenue through strategic email campaigns, automated flows, SMS marketing, segmentation and customer retention.
We're looking for an experienced Klaviyo Account Success Manager to join our team and take ownership of a portfolio of eCommerce clients.
About the role
You'll be responsible for ensuring our clients receive exceptional service, their campaigns and automations perform well, and everything is delivered on time.
You'll work directly with clients while coordinating our team of copywriters, designers and email marketing specialists.
We're looking for someone who can independently manage accounts, identify revenue opportunities and confidently lead client conversations.
Your responsibilities
Manage and develop relationships with multiple eCommerce clients.
Develop email and SMS marketing strategies focused on revenue growth and customer retention.
Plan campaign calendars, promotional strategies and automated flows.
Coordinate copywriters, designers and other team members to ensure deliverables are completed on time.
Review and approve email copy, designs, segmentation and campaign setups before scheduling.
Analyze Klaviyo performance, identify opportunities and provide clients with actionable recommendations.
Monitor automated flows, segmentation, deliverability and campaign performance.
Proactively communicate with clients through Slack, meetings and performance updates.
Oversee onboarding and ensure new client accounts are properly configured.
Use our internal project management platform, e2OS, to manage campaigns and track progress.
What we're looking for
Required:
3+ years of hands-on experience with Klaviyo and eCommerce email marketing.
Strong understanding of email campaigns, automated flows, segmentation and customer retention.
Proven experience managing client relationships and communicating directly with business owners or marketing teams.
Excellent written and spoken English.
Experience working with Shopify and DTC eCommerce brands.
Strong understanding of conversion-focused copywriting and email marketing best practices.
Excellent organization, attention to detail and ability to manage multiple deadlines.
Ability to analyze marketing performance and turn data into actionable strategies.
Bonus points for:
Previous experience working at an email marketing or eCommerce agency.
Experience with Postscript or other SMS marketing platforms.
Experience leading copywriting and design teams.
Experience managing high-revenue eCommerce brands.
Familiarity with Google Analytics, Figma or marketing project management tools.
What we offer
Fully remote working environment.
Flexible working arrangements with reliable overlap during U.S. business hours.
Competitive compensation based on experience.
Opportunities for professional development and growth.
The chance to work with established eCommerce brands.
A dedicated team of copywriters, designers and marketing specialists to support your work.
A collaborative, performance-focused working environment where your ideas and expertise are valued.
How to apply
We take hiring seriously and want to give experienced marketers the opportunity to demonstrate what they know.
Rather than relying exclusively on CVs, we use a practical, scenario-based assessment covering Klaviyo, eCommerce strategy, client management and technical knowledge.
Complete your application here:
https://apply.e2.agency/e2-agency-asm-2026
We'll review completed assessments and invite qualified candidates to an interview.
We're always interested in connecting with exceptional email marketing talent.