Job Title: Level 3 Help Desk Engineer
Location: Remote, with LATAM sourcing focus. Other approved countries are considered where applicable.
Compensation: Confirmed during the hiring process.
Work Schedule: US business-hours overlap; precise schedule confirmed during hiring.
Contractor Note: Independent contractor position.
Company Overview:
Sagan connects experienced international professionals with US-based businesses.
About the Role:
We are recruiting professionals for Level 3 Help Desk Engineer opportunities based on current sourcing requirements. Final engagement terms are confirmed during hiring.
Position Overview:
Resolve advanced managed-service-provider support issues.
Key Responsibilities:
- Resolve advanced managed-service-provider support issues.
- Administer Microsoft 365, Intune and security policies.
- Troubleshoot and deploy Group Policy changes.
Qualifications:
- 5+ years in an MSP environment
- Advanced Microsoft 365/Intune security policy administration
- Clear English communication for US business collaboration.
Additional Relevant Experience:
- Group Policy administration
Resume Submission Guidelines:
Paste your complete English resume into the Sagan application form, with at least 1,000 characters. PDF upload is optional. Native board applications may require a board account and resume upload.
How to Apply:
Complete the linked role application and highlight the experience listed above. Use the same email if you have applied to Sagan previously.