Job Title:
Home Services Booking, Customer Care and Operations — Remote
Location:
Remote — worldwide. Candidates in Nicaragua are particularly encouraged to apply.
Salary Range:
USD 1,500–2,500 per month across separate tracks. See each track below; these are indicative ranges, with final terms confirmed for the client opportunity.
Work Schedule:
US business hours.
Contractor Note:
INDEPENDENT CONTRACTOR OPPORTUNITIES
Company Overview:
Sagan connects international talent with US-based businesses. We work with professionals across Latin America, the Philippines and other global markets.
About the Role:
We are matching experienced professionals with current and future US client opportunities. This is a focused set of separate tracks, not one person doing every job. Applying does not guarantee an immediate vacancy, interview or placement.
Position Overview:
Choose the role that best matches your work experience in home services. Make your actual experience clear in your resume.
Key Responsibilities — Choose One Track:
Customer Support and Booking Specialist — Home Services (USD 2,000–2,500 per month):
Answer customer calls, follow up on inquiries, book appointments and route specialist requests with complete customer notes.
Appointment Setter — Home Services (USD 1,800–2,300 per month):
Handle inbound inquiries and outbound follow-ups, book service appointments accurately and leave complete notes for dispatch.
Operations Coordinator — Home Services (USD 1,500–2,000 per month):
Coordinate service schedules, follow up on estimates, maintain customer records and ensure crews have accurate job information.
Qualifications:
At least two years of relevant professional experience, clear written and spoken English, and availability for US business hours. Track-specific requirements:
- Customer Support and Booking Specialist / Home Services: 2+ years of relevant professional experience. High-volume customer calls, appointment booking and clear English communication. Clear written and spoken English and availability for US business hours.
- Appointment Setter / Home Services: 2+ years of relevant professional experience. Phone-based appointment setting, high-volume booking and CRM or scheduling tools. Clear written and spoken English and availability for US business hours.
- Operations Coordinator / Home Services: 2+ years of relevant professional experience. Operations coordination, scheduling, customer communication and CRM or field-service systems. Clear written and spoken English and availability for US business hours.
Nice-to-Haves:
Experience supporting US-based clients in the industry shown for your chosen track. Related industry experience will be reviewed individually.
Resume Submission Guidelines:
Submit your resume in English as a text-based PDF. Show the responsibilities you personally owned, your industry experience and the tools you used. If you have already applied to Sagan, use the same email.
How to Apply:
Use the Apply link and choose your strongest track. Complete the matching existing Sagan application form. You do not need to perform all the roles listed, and the tracks do not represent one combined job. Please avoid submitting the same resume repeatedly.