Bilingual Patient Enrollment Specialist (English/Spanish) — Remote, LATAM
Work from anywhere in Latin America | Earn in USD | Healthcare / Patient Outreach
1bios is a leading US provider of Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and other virtual care solutions. We partner with physician practices and health systems across the United States to deliver impactful remote care to their patients.
We are seeking enthusiastic, empathetic Enrollment Specialists to join our growing remote team. You'll call US-based patients by phone, educate them about care programs recommended by their physician, answer their questions, and enroll those who wish to participate.
This is a great fit if you have a background in sales, call centers, telephone outreach, healthcare, or customer service and want meaningful remote work with a US company — with earnings in US dollars and performance-based upside.
Fluent English is essential. Most of your calls will be with older American patients, so you must speak English clearly, confidently, and naturally — and you'll also handle calls in Spanish with Spanish-speaking patients. Interviews are conducted in English.
Position Overview
100% remote — work from home anywhere in Latin America
Independent contractor role with a US company, paid in USD
Consistent schedule with some flexibility — we ask that team members generally work the same hours each day within approved calling windows (generally (9am-5pm ET)
Start ASAP — ideally within a few days of accepting the position
Full-time or part-time available
What You'll Do
Make 8–15 outbound calls per hour to eligible US patients (a mix of physician-referred patients and outreach lists), in both English and Spanish
Use call scripts to educate patients on the benefits of RPM and CCM programs recommended by their physician
Answer common questions about Medicare (the US public health insurance program for seniors) — coverage, monthly participation, how to opt out, etc. Full training provided.
Enroll interested patients by obtaining verbal consent and entering required data into the 1bios system
Maintain accurate records and meet productivity and enrollment goals
Who You Are
Warm, patient, and confident speaking with older adult / senior patients
Fluent in English and Spanish — able to switch between the two comfortably, and easily understood by older American patients on the phone
Able to explain health insurance concepts clearly and calmly in plain language
A strong listener who builds trust quickly over the phone
Comfortable on the phone for most of your shift
Tech-savvy and experienced with web-based tools and systems
A self-starter who works independently with minimal oversight
Compensation
$5 USD/hour base pay + $3 USD bonus per completed enrollment
Performance-based earnings driven by enrollment volume and consistency — top performers average $10-15+ USD/hour
Paid training and ramp support to help you get comfortable and successful quickly
Paid in US dollars
Requirements
Fluent spoken English (will be assessed in the interview) and native/fluent Spanish
Experience in patient outreach, call centers, healthcare, insurance, medical offices, or similar phone-based roles; familiarity with the US healthcare system or Medicare is a strong plus
Ability to start within a few days to a week
Minimum 20 hours/week commitment
Reliable high-speed internet, a computer, and a quiet, private calling environment
Comfortable with a role built around consistent outbound calling
Job Types: Full-time, Part-time, Contract