What you’ll do:
Assist customers through live chat and support tickets
Answer questions related to trading accounts and platform usage
Help users understand trading rules, payouts and account conditions
Escalate technical or complex cases to the appropriate team
Provide fast, friendly and professional support
Work closely with our technical and operations teams
What we’re looking for:
Previous knowledge of Forex, CFDs, trading or prop firms
Excellent written communication
Fluent Spanish
Good level of English
Comfortable working with online platforms and support tools
Reliable, responsible and able to work independently
Previous customer support experience is a plus
What we offer:
100% remote position
Full-time opportunity
International and fast-growing company
Long-term position with opportunities to grow within the company
Training and support from our team
We are building a large customer support team, so multiple positions are available.
If you have experience in trading and enjoy helping people, we’d love to hear from you.