Customer Support Agent Salary: $1,500–$1,800 USD/month
(based on experience) Schedule: Monday–Friday | 8:00 AM – 4:00 PM
EST Location: Remote from LATAM Employment Type: Full-time
International Contractor About the Opportunity Latino Legends is
hiring on behalf of a rapidly growing international e-commerce
company that serves customers across the United States, United
Kingdom, Australia, Canada, and New Zealand. Known for its
customer-first approach and strong brand loyalty, the company is
looking for a dedicated Customer Support Agent to help deliver an
exceptional customer experience across US and UK markets. If you're
passionate about helping customers, thrive in a fast-paced remote
environment, and enjoy solving problems with empathy and
efficiency, we'd love to hear from you. What You'll Do Respond to
customer inquiries via email, live chat, and social media messaging
with professionalism, empathy, and speed. Assist customers with
order updates, shipping questions, tracking, address changes,
exchanges, and product recommendations. Manage subscriptions,
cancellations, refunds, and general billing inquiries. Coordinate
with third-party logistics providers to resolve delivery issues and
proactively communicate updates to customers. Answer pre-purchase
product questions to help customers make informed buying decisions.
Maintain accurate ticket documentation, tagging, and resolution to
support reporting and continuous improvement. Deliver a
consistently positive customer experience that reflects the
company's brand values. What We're Looking For 3–5+ years of
experience in customer support, preferably within e-commerce or
direct-to-consumer (DTC) businesses. Experience using customer
support platforms such as RichPanel, Gorgias, Zendesk, or similar.
Familiarity with Shopify or other e-commerce platforms. Strong
organizational skills with the ability to manage a steady volume of
customer inquiries. Comfortable working independently in a remote,
asynchronous environment. Reliable internet connection and
equipment. Availability to work the scheduled US business hours.
What Makes You a Great Fit Friendly, patient, and professional
communicator. Strong sense of ownership and accountability.
Excellent problem-solving skills with a proactive mindset.
Detail-oriented and highly organized. Self-motivated, dependable,
and comfortable working with minimal supervision. Able to
communicate naturally while adapting to a casual, customer-focused
brand voice. Language Requirements Excellent written communication
skills with the ability to communicate naturally with US and UK
customers. Tools You'll Use RichPanel (or similar customer support
platform) Shopify Subscription management platforms (such as
Appstle) If you're looking to join a growing international company
where your customer service skills will make a real impact, our
client would love to meet you!