Salary: CLP 30-33,000,000 / year plus bonus and excellent benefits package
About the Opportunity
Join a leading international e-learning SaaS business in a scaled Customer Success role supporting a shared portfolio of 1,000+ SMB customers.
You will use customer data, lifecycle signals and AI-driven tools to prioritise engagement, protect renewals, improve adoption and identify growth opportunities.
Key Requirements
- 2-3+ years' experience in Customer Success, Account Management or a similar customer-facing role
- SaaS or technology experience preferred
- Experience managing a high volume of customer relationships
- Understanding of scaled Customer Success, health scoring and customer signals
- Experience supporting adoption, retention and renewals
- Strong customer risk and renewal forecasting skills
- Excellent written and verbal communication skills
- Strong CRM and documentation skills
- Salesforce experience required
- Experience with Customer Success platforms advantageous
Role & Responsibilities
- Managing a shared portfolio of 1,000+ SMB customers
- Prioritising engagement around risk, adoption and expansion opportunities
- Supporting customer adoption, retention and renewals
- Identifying and mitigating customer risk
- Identifying potential expansion opportunities
- Forecasting renewals and maintaining accurate Salesforce records
- Engaging customers across email, phone, video and scaled outreach
- Working closely with Sales, Support, Product and Marketing
Why Join?
A fantastic opportunity to join an international SaaS and e-learning business, working within a modern AI-enabled, scaled Customer Success environment from a fully remote position in Chile.