About us group.one is a leading European provider of
online presence, cloud hosting, and digital marketing services.
Over 2 million customers trust us with their online success. Our
global team consists of 1 500+ employees operating from nearly 20
locations across 15 countries, with our headquarters in Sweden.
Thanks to the support of our partners Cinven and Ontario Teachers'
Pension Plan , we are steadily expanding the group's service
portfolio and geographical footprint. When you join group.one , you
become a part of a global network that values collaboration,
growth, and excellence. Join us in creating online success stories!
Termly is a leading-edge software-as-a-service (SaaS) company that
empowers businesses to comply with the ever-growing global privacy
compliance regulations through our innovative software solutions.
Termly is a remote workforce spread across the globe but is
primarily centred in the USA and operates during US business hours,
we are looking for talented professionals in LATAM or the
Philippines to join us across several new open roles. About the
role We’re growing our team and looking for: 2+ years of experience
with a strong background in Customer Success, Account Management,
and Project Management within the SaaS industry, based in LATAM or
Philippines. If you’re an ambitious, proactive, and self-driven
CSM, Account Manager, or Sales professional ready to take the next
step in your career, this could be the perfect opportunity for you.
Key responsibilities Lead client onboarding and training sessions
to ensure a smooth implementation and strong adoption of the
platform. Act as the main point of contact for clients, providing
technical guidance, troubleshooting support, and tailored
recommendations. Build and maintain strong relationships with
stakeholders by understanding their business goals and challenges.
Manage client-facing projects, coordinating cross-functional teams
to ensure timely delivery and an excellent customer experience.
Partner with Sales teams to support renewals, identify upsell and
cross-sell opportunities, and contribute to revenue growth.
Advocate for customer needs internally by collaborating with
Product, Engineering, and Sales teams to improve the client
experience. Proactively engage with clients to maximize product
usage, satisfaction, and long-term success. Monitor customer
performance metrics, prepare reports, and share insights, success
stories, and case studies to demonstrate business impact. Targeted
qualifications Bachelor's degree or equivalent experience.
Technical degree (Computer Science, Engineering, Information
Technology, etc.) a plus Proven experience (2+ years) as a Customer
Success Manager, Account Manager, Project Management or similar
role in the SaaS industry. Strong technical aptitude and the
ability to quickly understand complex software solutions.
Exceptional communication skills Exceptional Sales skills
Problem-solving mindset and the ability to troubleshoot issues and
collaborate with internal teams to resolve them. Empathetic and
customer-focused attitude, dedicated to ensuring client
satisfaction and success. Analytical skills to interpret data and
identify trends to drive customer engagement and retention
strategies. Experience with CRM and customer success platforms.
Experience using HubSpot is a plus. Certifications in customer
success or relevant technical fields are a strong asset. You will
make a great candidate if you also have Experience working on
remote teams Collaborative approach to problem solving Ability to
organize yourself in a remote work environment We Offer
Growth-oriented culture Learning opportunities with a diverse and
talented team A chance to make an impact on our business strategy
using your work Competitive compensation Remote work environment
Additional benefits depending on the location group.one is an equal
opportunity employer. We are committed to an inclusive and safe
environment, free from discrimination and harassment. We welcome
talent in all its diversity. Your gender, background, age, beliefs,
or personal story do not define your opportunities here - what
matters to us is mutual respect, personal appreciation, and
creating a workplace where motivation and collaboration thrive. We
believe in supporting your personal and professional growth,
recognising you as both an individual and a valued team member. We
want to continue to grow with you and why we look forward to
getting to know you.