Job Title: Customer Success Coordinator - Promotional Products
Location: Remote. Eligible countries: Mexico, Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay.
Compensation: Confirmed during the hiring process.
Work Schedule: US business-hours overlap; precise schedule confirmed during hiring.
Contractor Note: Independent contractor position.
Company Overview:
Sagan connects experienced international professionals with US-based businesses.
About the Role:
We are recruiting professionals for Customer Success Coordinator - Promotional Products opportunities based on current sourcing requirements. Final engagement terms are confirmed during hiring.
Position Overview:
Own business-customer requests from first contact through resolution.
Key Responsibilities:
- Own business-customer requests from first contact through resolution.
- Coordinate orders and account support through clear, warm written communication.
- Support apparel, promotional products, printing, embroidery, signage or ecommerce customers.
Qualifications:
- Experience handling customer requests end-to-end for a business (B2B account support, order management, or client services); consultative, not high-volume call center.
- Clear, warm written communication with US business customers.
- Clear English communication for US business collaboration.
Additional Relevant Experience:
- Worked in apparel, promotional products, printing, embroidery, signage, or e-commerce.
Resume Submission Guidelines:
Paste your complete English resume into the Sagan application form, with at least 1,000 characters. PDF upload is optional. Native board applications may require a board account and resume upload.
How to Apply:
Complete the linked role application and highlight the experience listed above. Use the same email if you have applied to Sagan previously.