Job Title: Bilingual Customer Support & Admin Assistant
Location: Remote, Latin America
Salary Range: 800 - 1000 USD/month (depending on experience and qualifications)
Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM (CST/PST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.
About the Company:
Sagan represents growing US-based businesses across a variety of industries, supporting their operations through skilled remote professionals in customer support, administration, operations, marketing, and recruiting. These businesses value strong communication, reliable systems, and long-term team support to help scale their day-to-day operations efficiently.
Position Overview:
We're looking for a reliable, Bilingual Customer Support & Admin Assistant fluent in both English and Spanish to support day-to-day operations. This is a remote admin and customer support role, ideal for someone coming from a BPO or call center background who wants to transition to a stable work-from-home setup with a consistent schedule.
Key Responsibilities:
Customer Support:
- Handle incoming calls and respond to inquiries from English and Spanish-speaking customers during business hours.
- Provide friendly, professional support in the customer’s preferred language and escalate issues when needed.
- Maintain accurate records of interactions and follow-ups.
Administrative Support:
- Manage and update schedules, records, and internal trackers.
- Coordinate logistics and provide scheduling support.
- Process basic invoices and track expenses using provided templates.
Recruitment Coordination (Checklist-Based):
- Post job ads on platforms such as Indeed, CareerPlug, and Craigslist using provided templates.
- Conduct brief initial phone screens using structured scripts and scorecards.
- Log applicant information and endorse qualified candidates to the hiring lead.
Qualifications:
- Fluent in both English and Spanish, written and spoken.
- At least 1 year of experience in a BPO, call center, or customer service role.
- Comfortable handling phone calls professionally and confidently in both languages.
- Organized and reliable with good attention to detail.
- Able to follow structured processes and checklists independently.
- Stable internet connection and a quiet work setup at home.
- Available to work US business hours (CST/PST).
Nice-to-Haves:
- Experience with scheduling tools, CRMs, or admin software.
- Familiarity with Google Workspace (Docs, Sheets, Calendar).
- Background supporting service-based businesses, education, events, or community-focused organizations.
Resume Submission Guidelines:
Submit your complete resume in English through the linked Sagan application form.
How to Apply:
Complete the linked Sagan application form. Describe your relevant experience, tools and expected monthly compensation in USD.