Job Title: Bilingual Customer Service Representative - Foundation Repair
Location: Remote. LATAM sourcing focus: Mexico. Eligible LATAM countries: Mexico, Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela.
Compensation: Confirmed during the hiring process.
Work Schedule: US business-hours overlap; exact hours are confirmed during selection.
Contractor Note: Independent contractor position.
Company Overview:
Sagan connects experienced international professionals with US-based businesses.
About the Role:
Handle high-volume phone customer service for a foundation-repair business. Book inspection appointments for sales representatives and coordinate customer needs with dispatch, sales and production teams.
Key Responsibilities:
- Handle inbound and outbound customer calls, typically 80-100 calls per day combined.
- Schedule inspection appointments for sales representatives and manage appointment changes.
- Route calls and coordinate with dispatch, sales and production teams.
- Use multiple computer systems at the same time while maintaining accurate records and clear customer communication.
Qualifications:
- Experience handling 80–100 inbound and outbound calls per day
- Experience scheduling inspection appointments for sales representatives
- Bilingual English and Spanish, with strong spoken English for US customers.
Preferred Experience and Skills:
- Experience routing calls across service teams
- Experience using multiple computer systems simultaneously
Resume Submission Guidelines:
Paste your complete resume in English into the required application text field, with at least 1,000 characters. PDF upload is optional and does not replace the required text paste.
How to Apply:
Click Apply and complete the Sagan application. Highlight the relevant responsibilities and tools you have personally handled. Use the same email if you have applied to Sagan previously.