Position Overview:

We are seeking a highly proactive and detail-oriented Assistant Travel Coordinator to join one of our premier travel partner companies. This is a travel management company specializing in exclusive trips. As the Assistant Travel Coordinator, you will hold a pivotal position in guaranteeing flawless travel experiences for our esteemed clientele while ensuring the efficient execution of the company's administrative functions. In this captivating role, your proactive engagement will encompass overseeing client documents, managing operational tasks and CRMs, conducting comprehensive destination research, and securing the creation of unforgettable travel memories for our clients.

As the Assistant Travel Coordinator, your diverse responsibilities will include: 

Communication and Planning:

• Gather all client details including but not limited to: passport details, ensuring compliance, and New Client forms in Travel Joy.
• Manage the shared calendar (birthdates, passport info etc).
• Schedule and coordinate discovery calls.
• Log leads in the agency's CRM (Travel Joy) and the pipeline.

Supplier Communication and Collaboration:

• Secure one-off activities if required.
• Transfer supplier proposals to the AXUS platform.
• Liaise with suppliers, answer inquiries and provide necessary information.
• Obtain hotel rates and information from suppliers

Documentation and Organization:

• Manage traveler information within ResCards. (TripSuite) if applicable**
• Log deposit payments accurately.
• Compile relevant information in AXUS for creating itineraries.
• Create detailed itineraries in AXUS.
• Attach all relevant documents to the AXUS itinerary for client reference.
• Share conversation notes in the project management system.

Travel Coordination and Support:

• Gather frequent flyer numbers and Global Entry details through Travel Joy.
• Use SABRE— to book flights, rental cars, and hotels. If applicable.**
• Confirm if visas are needed and check passport expiration dates.
• Quote travel insurance for clients.
• Book one-off activities if required (e.g. transfers, timed entries, museums, etc…).
• Secure restaurant reservations for clients.
• Secure spa reservations for clients.
• Send VIP requests to hotels with client details.
• Provide contact info and final details to suppliers.

Requirements

• Strong, reliable internet connection.
• Level of English: Advanced.
• Highly Detailed Oriented!
• Minimum 1-2 years of proven experience in the Tourism or Hospitality industry or in a similar support role.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Exceptional communication skills, both written and verbal, with a keen eye for detail.
• Proficient in using various productivity tools such as Microsoft 365, and Project Management tools.
• Demonstrated ability to handle confidential and sensitive information with professionalism and discretion.
• Strong problem-solving skills and the ability to adapt to changing priorities.
• Self-motivated and proactive, able to work independently and as part of a team.
• Proficiency in utilizing CRM tools and travel software such as AXUS, Travel Joy, TripSuite, or SABRE is a plus but not required. 

This role is 100% Remote. Paid in USD. Full-Time. Opportunities for advancement with this company!