We are a marketing agency that helps service-based businesses generate qualified leads and turn them into booked appointments.
We are looking for a reliable, fast, and well-spoken Appointment Setter / Lead Response Specialist who can call new leads, answer inbound calls, follow up with prospects, and book appointments for the business they are assigned to.
Our agency is responsible for running the ads, generating the leads, setting up the CRM, and creating the follow-up system. Your role will be to help our clients turn those leads into real booked appointments.
- Compensation
Base Pay: $1000/month
Bonus: $5 per booked and attended appointment
Schedule: 11:00 AM – 7:00 PM Eastern Time, 7 days a week
Location: Remote
The schedule may be adjusted by a few hours depending on client needs.
- About the Role
This is a phone-heavy role, so communication style, tone, and voice quality matter a lot.
We are looking for someone who sounds warm, calm, friendly, professional, and trustworthy on the phone. The goal is to make leads feel comfortable, not pressured.
This role is not just about making calls. The main goal is to make sure every lead is contacted within 60 seconds during working hours, properly followed up with, and moved toward a booked appointment.
You will be working inside the CRM, following our scripts and processes, and updating lead statuses so the team always knows what is happening with each prospect.
- Responsibilities
Call every new lead within 60 seconds during working hours
Answer inbound calls from new and existing leads
Send follow-up texts when leads do not answer
Follow the provided call script and objection-handling process
Qualify leads based on the client's criteria
Book appointments directly into the client's calendar
Confirm appointments with prospects
Follow up with leads after appointments if needed
Re-engage leads who did not answer, canceled, no-showed, or said "not now"
Keep the CRM updated with accurate notes, statuses, and outcomes
Log calls, messages, and appointment results properly
Communicate with the team when a lead needs extra attention
- Key Performance Indicators
Speed-to-Lead: 60 seconds during working hours
Booking Rate: to be determined based on the client and campaign
CRM Accuracy: all calls, messages, notes, and lead statuses must be updated properly
Follow-Up Completion: leads must be followed up with according to the assigned process
- Requirements
Strong spoken and written English
Clear phone voice with no accent or minimal accent
Previous experience in appointment setting, sales, call center, or customer service preferred
Comfortable making outbound calls and receiving inbound calls
Able to follow scripts without sounding robotic
Organized, reliable, and detail-oriented
Comfortable using CRM systems
Good internet connection (speed test results may be requested during the hiring process)
Laptop or desktop computer
Headset or professional calling setup
Quiet work environment
⭐️ Nice to Have
Experience with GoHighLevel
Experience working with service-based businesses
Experience booking appointments for home services, medical, dental, beauty, fitness, or local businesses
Experience handling objections over the phone
Experience with performance-based bonuses