JOB OVERVIEW

Are you a highly organized and productive professional with a proven track record of providing exceptional executive support? Do you excel in managing complex schedules and handling diverse responsibilities precisely and efficiently? If so, we invite you to join our team as a proactive and qualified Executive Assistant. In this role, you'll support a High-Paced Entrepreneur dedicated to enhancing mission-driven companies' HR departments. Specializing in coaching and consulting, the company is committed to strengthening organizations through values-driven talent solutions, tailored for SMBs, nonprofits, and churches. 

As an Executive Assistant, you'll play a pivotal role in assisting the company's CEO in seamlessly executing their personal and professional responsibilities. Additionally, this role offers opportunities for growth in project management, where you'll contribute to strategic initiatives and oversee various projects aimed at advancing the company's mission. By providing comprehensive support, you'll enable the CEO to dedicate more time to nurturing relationships with friends, family, and clients, thereby fostering a balanced and fulfilling work-life integration. Come be a part of our mission to elevate organizational success and impact.

RESPONSIBILITIES

• Schedule: Manage your executive´ schedule, including their personal and professional appointments, by utilizing Software applications such as Google Calendar and Notion. 
• Work-Life Balance: Help and support your executive to manage their personal priorities, including time with family, vacations, date nights, gift giving, scheduling haircuts, subscriptions and memberships, home maintenance, and any repeatable tasks that will free up their boss's time.  
• Correspondence: Review your executive´s email and respond to inquiries based on previously agreed-upon responses. Forward only pertinent emails to decrease the amount of correspondence coming.. Follow up with their executive to ensure important correspondence is not dropped. 
• Manage CRM: Manage their executive's CRM to ensure potential clients are entered into the system, existing clients are put into the right nurture campaigns, and all copy, links, and landing pages are up to date and functional.  
• Billing: Send invoices to clients and make sure they are up to date on their coaching payments. 
• Expenses: Track all expenses for the business and manage the correspondence with the accountant. 
• Project Management: Initiate, manage, and fully execute all projects, including event coordination, media, and production responsibilities, along with personal projects such as vacations and home management.  
• Client Interaction: Build positive relationships with your executive's clients by following up with them after masterminds or one-on-one coaching sessions. Make sure each client has what they need to execute any homework assigned to them by their coach.
• Document and Streamline Processes: Diligently create, maintain, and update detailed documentation of standard operating procedures, workflows, and systems to enhance operational efficiency and provide clear guidance for tasks performed in a virtual environment. Ensure all process documents are accessible and comprehensible, supporting consistent and effective execution across the team.
• Ad Hoc Tasks: Work collaboratively within the team, contributing positively to collective objectives, and identifying opportunities for process improvement.

QUALIFICATIONS:

• Highly organized and detail-oriented.
• Advanced English language skills with exceptional written communication (C1-C2).
• Over five years of professional work experience as an executive assistant working with solopreneurs.
• Reliable internet connection and computer access.
• Skilled in software for scheduling, email management, and project coordination, including expertise in platforms like Notion and CRM functions.
• Capable of anticipating and addressing needs and challenges.
• Terrific people skills for interacting with coaching clients.
• Proficiency in project management techniques, ensuring timely project delivery.
• Ability to work harmoniously within a team environment, fostering positive collaboration.
• Proficiency in bookkeeping or accounting platforms such as QuickBooks or FreshBooks is a plus but not required.

This position is Full-Time (40 hours per week) and 100% remote from home.

Compensation: Negotiable based on experience.

Position Overview:

We are seeking a diligent and organized Virtual Assistant to join one of our premier travel partner companies. This travel management company specializes in ultra-luxe exclusive trips that demand a high level of attention to detail and responsiveness. Operating in a high-paced environment, our client strives to maintain the highest standards in the industry and is searching for individuals capable of meeting and exceeding these benchmarks.

As a Virtual Assistant, you will play a pivotal role in providing administrative support, with a specific focus on hotel booking, data entry, creating hotel quotes, and other tasks relevant to the tourism industry. Your contributions will directly impact the seamless operations and efficient management of our clients' travel experiences.

The ideal candidate will possess excellent customer service and communication skills, which are essential for maintaining client satisfaction. Multitasking is a fundamental requirement in our fast-paced environment, along with meeting Key Performance Indicators (KPIs) and demonstrating exceptional attention to detail. If you thrive in dynamic settings and are committed to delivering excellence, we eagerly await your application to join our community.

Responsibilities:

• Collaborate closely with the CEO and operations manager to offer administrative support and assist with day-to-day tasks.
• Conduct thorough research on hotel rates and benefits to quote hotels and prepare hotel proposals for clients.
• Maintain and update the company's CRM system and travel software, ensuring accuracy and completeness of records, including travel itineraries and client information such as passport details, expiring visas, and birthdates.
• Liaise with external suppliers to obtain pricing, confirm availability, and ensure the status of client bookings while maintaining confidentiality and handling sensitive information with discretion.
• Prioritize and manage incoming requests, emails, and calls, ensuring timely responses and appropriate follow-ups.
• Provide support to the CEO and operations manager in various projects, including drafting itineraries and booking one-off activities if required (e.g., transfers, timed entries, museums, etc.).
• Send VIP requests to hotels with client details, arrange in-room amenities, and provide contact info and final details to suppliers.
• Proactively identify opportunities for process improvement and implement solutions to enhance overall efficiency.

Requirements:

• Strong, reliable internet connection.
• Level of English: Advanced.
• Highly Detailed Oriented!
• Minimum 2-3 years of demonstrated experience as a Virtual Assistant or in a similar administrative support role, with a background in hotel booking, data entry, hotel quotes, reservations, or concierge departments.
• Proficiency in utilizing CRM tools and travel software such as AXUS or SABRE is a plus.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Exceptional communication skills, both written and verbal, with a keen eye for 
• detail.
• Proficient in using various productivity tools such as Microsoft 365 or Google Suite and Project Management tools.
• Demonstrated ability to handle confidential and sensitive information with professionalism and discretion.
• Strong problem-solving skills and the ability to adapt to changing priorities.
• Self-motivated and proactive, able to work independently and as part of a team.
• Willingness to learn new skills and technologies.
• Ability to thrive in a fast-paced environment, demonstrating resilience and adaptability to meet Key Performance Indicators (KPIs) consistently.
• Flexibility to accommodate shifting priorities and high workloads while maintaining a high level of accuracy and attention to detail.

This position is Full-Time (40 hours per week) and 100% remote from home.

Compensation: Negotiable based on experience.

Our organization is seeking content writers to create articles and blog posts on a variety of topics.

The rate of pay is $20 per 100 words (this comes out to approximately $100 per article or $50 per hour).

Some topics you may be asked to write about include the following (you can always turn down a topic if you do not feel comfortable writing about it, however if you have experience or expertise in a specific area, please let us know):

• Health & beauty
• Fitness
• Home Decor
• Fashion
• Sports
• Do it yourself
• Finance
• Legal
• Medical
• Family/Parenting
• Relationships
• Real Estate
• Restaurants
• Contracting (plumbing, pool building, remodeling, etc.)

These are just some of the more general industries and topics that we cover.

Requirements:

• We ask that all work be completed using a word processor such as Microsoft Word or Open Office
• A reliable internet connection and the ability to meet deadlines
• Good communication skills and respond in a timely manner to editorial staff when they ask for updates on tasks, etc
• Work well as a team member with the rest of our content management and editorial staff

Position Overview:

Are you a detail-oriented professional with a proven track record of providing exceptional executive support? Are you experienced in managing complex schedules and adept at handling diverse responsibilities with precision and efficiency? We are seeking a proactive and qualified Executive Assistant to join a luxury travel agency and provide dedicated support to an esteemed Travel Advisor. This role requires a strategic thinker with strong project management skills to assist in coordinating business activities, managing personal commitments, and overseeing various projects.

Key Responsibilities:

Calendar and Email Management:

• Efficiently manage and synchronize the executive's calendar with precision, ensuring alignment with professional and personal commitments.
• Handle email correspondence on behalf of the executive, responding promptly and professionally.
• Skillfully screen and filter incoming calls and correspondence, directing them appropriately to streamline communication processes.

Travel Coordination:

• Arrange detailed travel itineraries, accommodations, and transportation for business trips and personal travel.
• Ensure all travel arrangements align with the executive's preferences.

Document Management:

• Organize and maintain essential documents, contracts, and records.
• Assist with document preparation, including reports, presentations, and other materials.

Task Prioritization:

• Aid the executive in prioritizing tasks and managing time efficiently.
• Create effective to-do lists and reminders to ensure adherence to commitments and deadlines.

Meeting Support:

• Schedule, prepare materials for, and attend meetings alongside the executive.
• Take minutes, summarize discussions, and follow up on action items.

Family and Personal Commitments:

• Assist in managing the executive's personal and family commitments, and coordinating events and special occasions.
• Research and Information Gathering:
• Research diverse topics, industries, and trends to support decision-making.
• Summarize findings and provide relevant information.

Project Management:

• Oversee and manage projects in collaboration with the executive, ensuring goals and objectives are met.
• Organize and streamline internal databases and processes.
• Track leads, conversions, projections, and sales funnel activities.
• Ensure task prioritization and act on behalf of the executive during travel or out-of-office periods.
• Propose innovative solutions and strategies to drive growth and efficiency
• Tackle additional tasks and projects as needed, showcasing flexibility and adaptability.
• Collaborate with team members to ensure seamless daily operations.
• Act as a liaison between the executive and internal/external stakeholders.

Requirements:

• Superb attention to detail is a non-negotiable requirement.
• 2-3 years of prior experience as an executive assistant or project manager.
• Advanced English language skills with exceptional written communication abilities.
• Proficiency in managing multiple calendars and organizing complex schedules.
• Ability to maintain confidentiality and handle sensitive information discreetly.
• Strong interpersonal and problem-solving skills.
• Tech-savvy and proficient in using digital tools, including project management tools like Notion, ClickUp, and Asana.
• Ability to work both independently and collaboratively as part of a remote team.
• Must have a stable internet connection, laptop, or desktop computer.

Preferred:

• Bachelor's degree in Business Administration, Public Relations, Hospitality Management, or Tourism Management.
• This position is Full-Time (40 hours per week) and 100% remote from home.
• Compensation: Negotiable based on experience.

If you are an innovative, forward-thinking individual excited to dive in and help us grow, we encourage you to apply for this exciting opportunity.

Responsable de maximizar el valor del producto o proyecto a través de la gestión efectiva del backlog y la comunicación continua con el equipo de desarrollo y los stakeholders. Implica tomar decisiones estratégicas sobre la dirección del producto, priorizar las funcionalidades y garantizar que el equipo esté enfocado en la entrega de valor al cliente.

• Trabajar en estrecha colaboración con los stakeholders para definir y mantener el backlog del producto, incluyendo características, historias de usuario y requisitos.
• Establecer y comunicar claramente las prioridades del backlog basadas en la visión del producto, los objetivos del negocio y las necesidades del cliente.
• Colaborar con el equipo de desarrollo en la planificación de sprint, proporcionando claridad sobre los requisitos y resolviendo dudas durante el desarrollo.
• Conocimiento sólido de metodologías ágiles, como Scrum o Kanban. Familiaridad con herramientas de gestión de proyectos y colaboración, como Jira, Trello o Asana.
• Habilidad para liderar y motivar al equipo de desarrollo, fomentando un ambiente de colaboración y alto rendimiento.

Requirements: 

• Excellent English and communication skills.
• Advanced skills in Calendar, Excel, Word, PowerPoint, Google Docs, Sheets, Slides, and database management.
• Excellent Time Management skills. 
• Familiar with PM tools such as ClickUp, Asana, or Trello.
• Ability to multi-task and manage multiple projects/initiatives at once.
• Strong problem-solving skills.
• Data entry experience.
• Ability to collaborate independently as well as contribute successfully within a fast-paced team environment.
• Ability to collaborate with remote team members
• .

Nice to have

• Previous experience in a client-facing role is advantageous.
• Experience in Oil and Gas Dispatching.

About the Role:

Join us at Keep as a Sr Collections Analyst, a role where your unique blend of experience in customer service and financial operations becomes the backbone of our commitment to client excellence. In this pivotal position, you're not just recovering assets; you're safeguarding our reputation and strengthening relationships. Your strategic approach and profound understanding of collections will drive the success and evolution of our customer-oriented initiatives in the fast-emerging landscape of fintech.

• Account Monitoring: Regularly review and monitor accounts to identify delinquent payments or accounts at risk of becoming delinquent.
• Outreach to Delinquent Clients: Contact clients who have missed payments or have overdue balances to remind them of their obligations and inquire about the reasons for non-payment.
• Payment Negotiation: Negotiate payment plans or settlements with clients based on their financial circumstances and the company's policies
• Documentation: Maintain detailed records of all communication with clients, payment agreements, and any additional information related to the collection process.
• Communication with Sales and Underwriting Teams: Collaborate with the sales and underwriting teams to share insights into client behavior and creditworthiness to improve lending decisions.
• Process Improvement: Continuously assess and improve collection strategies and processes, utilizing data analytics and technology to enhance efficiency and effectiveness.

Who You Are:

• Possess 2-3 years of experience in collections, customer service, or financial services, emphasizing practical knowledge in debt recovery.
• Proficient in collections/CRM software, utilizing these tools for efficient account monitoring and management.
• Exhibit strong communication skills, crucial for effective client interactions, negotiations, and maintaining detailed records.
• Apply analytical and detail-oriented skills in evaluating customer accounts and formulating appropriate collection strategies.
• Demonstrate high emotional intelligence and empathy, essential in managing sensitive customer situations and preserving client trust.
• Proactive and resilient attitude in addressing account delinquencies and navigating challenging financial discussions.

Why You Should be Excited About This Role:

• Forge Your Path: Step in as our first Collections Ops Specialist and become a key player in establishing robust collections protocols, making a substantial impact on our company's foundation and future.
• Be at the Innovation Frontline: Play a crucial role in a fintech environment where your contributions drive technological and strategic advancements, redefining customer experience in the financial industry.
• Unmatched Growth Opportunity: Thrive in a startup culture where quick adaptation and continual learning are the norms, offering a steep and rewarding professional growth curve.
• Shape Industry Standards: Your expertise will help set new benchmarks in effective, customer-friendly financial interactions, positioning our company as a trailblazer in the fintech sector.

Del Campo es una empresa que brinda soporte remoto a firmas legales en los Estados Unidos, estamos en busca de colaboradores para atender las líneas telefónicas siendo así el primer contacto con clientes potenciales o dando atención a nuestra base de clientes activos.

ResponsabilidadesResponder llamadas de entrada (inbound) , tomar el mensaje de para posteriormente enviarlo a la asistente legal responsable del caso.

Clasificar y canalizar las llamadas en caso de que se requiera atención inmediata.Reunir información necesaria de los clientes para dar seguimiento a su caso.

RequisitosExcelente comunicación oral y escrita en Español e Inglés.Vivir dentro de CDMXDisponibilidad horaria de Lunes a Viernes de 8 : 00 a 6 : 00 pm.

Capacidad para analizar la solicitud de los clientes y condensarla en un mensaje comprensible para el equipo involucrado.

Actitud de Servicio.Ofrecemos - Salario competitivo y prestaciones de ley- Ambiente tranquilo de trabajo- Oportunidades de crecimiento

About the role

• Complete the review and assessment of each application within agreed SLA’s
• Utilize risk tools to monitor and investigate merchant processing activities, respond to customer inquiries, and verify transactions
• Review / analyze daily, weekly, monthly reporting for increased credit risk, transactional variations, dispute activity, and fraud patterns. Provide recommendations on rectifying these accounts.
• Monitor merchant activities for compliance with applicable laws, rules, regulations, and policies
• Review / analyze financial, credit and publicly available information to support actions and decisions
• Work closely with other departments and relationship managers to communicate identified risk concerns on accounts and facilitate resolutions
• Answer internal and external inquiries specific to risk, fraud and chargebacks
• Manage personal schedule by independently scheduling meetings, projects and providing technical assistance when appropriate.

Skills & experience

• Customer service experience
• Strong Fraud or Risk experience, preferably in Ecommerce, SaaS or Payments.
• Understanding of Card Brand rules and regulations
• Chargeback support knowledge and experience
• Ability to analyze information, identify and articulate problems and trends in a fast-paced environment
• Proficiency of Microsoft Office products
• Strong verbal and written communication skills
• Demonstrated persistence to see projects through completion and the ability to work independently and in a team environment
• Able to adapt writing to match MINDBODY’s tone of voice and style.
• Continually looks to improve his/her knowledge of the product and service.
• Experience in SQL a plus 

CORE RESPONSIBILITIES

•   Compose and post online content on the company’s website and social media accounts
•   Prepare and deliver promotional presentations
•   Organize and schedule appointments
•   Plan meetings and take detailed minutes
•   Write and distribute email, correspondence memos, letters, faxes and forms
•   Assist in the preparation of regularly scheduled reports
•   Develop and maintain a filing system
•   Update and maintain office policies and procedures
•   Order office supplies and research new deals and suppliers
•   Maintain contact lists
•   Book travel arrangements
•   Submit and reconcile expense reports
•   Provide general support to visitors
•   Act as the point of contact for internal and external clients
•   Liaise with executive and senior administrative assistants to handle requests and queries from senior managers

REQUIRED EXPERIENCE

• Proven experience as an Administrative Assistant, or Office Admin Assistant
• Proven experience as Community manager
• Knowledge of office management systems and procedures
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multitask
• Graphic design using Canva
• Project Manager experience (It´s a plus)

POSITION SCHEDULE DETAILS

• Full-time remote position
• Monday - Friday (40 hours/week)

BENEFITS & PERKS

• Company-paid employee private health, emergency, basic life, and short-term disability insurance
• 20 days PTO + floating holidays + 10 paid sick days
• Internet and Electricity subsidy 
• SmartFit Gym membership 
• Coursera and EdX Education Bonus
• And more

Secretaria Ejecutiva part time remoto para desempeñarse como asistente de la Gerencia y staff ejecutivo en apoyo de requerimientos de gestión, seguimiento, trámites, control de avance y propuestas de gestiones

HireLatam is a premier recruitment agency that connects exceptional talent in Latin America with outstanding opportunities in the United States. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.

Job Title: 

 Remote Executive Assistant (100% Work From Home) 

Location: Remote from Latin America

Position Type: Full-time

Salary: $1200-1500 USD/month commensurate with experience, skills.

Schedule:  

8AM - 4PM CST, or 7:30AM - 3:30PM if preferred, M-F

Job Overview:  

You’ll work closely with the CEO to help manage his schedule, research, and generally support his life! The CEO is looking for an Executive Assistant, not a secretary or virtual assistant. What is the difference you ask? Great question.

This job post is to find somebody who can save him time everyday, not for somebody whom he needs to spend time thinking of things to do for.

The job will be to assist him on business and personal tasks. He is the CEO of a growing company, he's launching another, has a young family, and is desperately trying to maintain work/life balance... so he's pretty much looking for somebody who loves organizing a little chaos! :)

This job will be for his US based company and the chosen EA will be paid as a contractor to start.

Responsibilities:

The #1 skill that you are AMAZING at is problem solving. You are a logical thinker who finds a way to get it done, even in totally new situations. You are organized and on top of things, and great at thinking through logistics in advance to make sure no detail is missed. 

You are tech-savvy and able to jump into any new tool or website with no training. You can figure out phone or printer settings no sweat! You enjoy sweating the details and take pride in your work and making sure everything is done correctly.

You have previous assistant/executive assistant experience. This is not the role for you if this is your first assistant position. 

Specific tasks include but are not limited to:

• Help sort and answer emails.
• Manage his schedule & calendar(personal and work)
• Writing meeting notes (either live or from recording)
• Make and receive phone calls (not a daily occurance).
• Basic bookkeeping (tracking expenses, sending invoices, etc)
• Making sure regular bills are paid (for work: paying vendors, contractors, employees. For personal: things like electricity, internet, etc)
• Book appointments (medical, dental, renewal of passport, restaurants, etc)
• Research and present travel options, itineraries, and book it.
• Keep track of cadence for and ordering supplies, health related items
• Booking and managing home maintenance vendors
• Researching information
• Organizing data for presentations or training
• General administrative support
• Trying to catch his mistakes before they happen (probably the hardest part!)
• Classifying expenses in budgeting software
• Navigating the back end of a wordpress website (will teach this when the time comes)
• Sort out problems
• Updating and organizing SOPs

Qualifications, Skills and Key Competencies:

Must haves - Very comfortable with: Google Suite (Sheets, Docs, Gmail, Calendar, etc), Microsoft Suite (Excel etc), Loom, Dropbox, Slack, Calendly. Fluent (level C1) English speaking and comprehension, strong internet connection that allows for a solid VOIP call connection with good call clarity. Fast, later model computer (prefer Mac, but not required).

Nice to Haves - Comfortable with: Final Cut Pro, ClickUp, Chat GPT, Quickbooks, Hubspot

Specific attributes or competencies that are crucial for success in the role:

Attention to detail (needs to be meticulous), self-directed, likes to learn new things, efficient with time management, tech savvy, and as mentioned above - AMAZING at problem solving.  

Benefits: 

Birthday off, 15 personal days off/year beginning in year 2. 10 in year 1. Local federal holidays off. Regular upskill training opportunities.

Salary:

$1200-1500 USD/month commensurate with experience, skills.

Schedule:

8AM - 4PM CST, or 7:30AM - 3:30PM if preferred, M-F

Application Disclaimer: Please Read Before Proceeding

To ensure a fair evaluation process, please submit all required information on the application form. Kindly note that resumes and recordings must be in English; any other language will lead to disqualification. Also, ensure your voice/video recording lasts at least 30 seconds. Applications without a voice/video recording will be disqualified.

If you apply for more than one position, we will only consider your application for the first job you applied for. However, if you do not qualify for the first position but meet the requirements for another, we can consider you for the relevant role. To streamline the process and ensure fair consideration, we kindly request that you apply to a maximum of three jobs and that you only apply to jobs that you truly qualify for based on the stated requirements and qualifications.

We value your interest and look forward to reviewing your application. Thank you. 

Buscamos un profesional apasionado por el marketing digital con habilidades excepcionales para unirse a nuestro equipo. El candidato ideal tiene experiencia en campañas publicitarias en línea y gestión de redes sociales.

Responsabilidades : Asistir en tareas administrativas y de oficina de forma virtual.Coordinar reuniones y gestionar la agenda del equipo.

Responder correos electrónicos y comunicarse de manera efectiva.Realizar investigaciones y recopilar información relevante.

Colaborar con el equipo para garantizar la eficiencia operativa.Requisitos : MINIMO BACHILLERATO TERMINADO.Experiencia previa como Asistente Virtual o en roles similares.

Conocimientos sólidos de herramientas de productividad y software de oficina.Habilidades de comunicación escrita y verbal excelentes.

Capacidad para mantener la confidencialidad y la integridad en el trabajo.Alta autonomía y capacidad para trabajar de forma remota.

Beneficios : Salario competitivo, todas las prestaciones de leyFlexibilidad horaria y oportunidades de trabajo remoto.Posibilidad de crecimiento profesional.

Ambiente de trabajo dinámico y colaborativo.PAGOS SEMANALES $1500 a $1890

Buscamos un profesional apasionado por el marketing digital con habilidades excepcionales para unirse a nuestro equipo. El candidato ideal tiene experiencia en campañas publicitarias en línea y gestión de redes sociales.

Responsabilidades : Asistir en tareas administrativas y de oficina de forma virtual.Coordinar reuniones y gestionar la agenda del equipo.

Responder correos electrónicos y comunicarse de manera efectiva.Realizar investigaciones y recopilar información relevante.

Colaborar con el equipo para garantizar la eficiencia operativa.Requisitos : MINIMO BACHILLERATO TERMINADO.Experiencia previa como Asistente Virtual o en roles similares.

Conocimientos sólidos de herramientas de productividad y software de oficina.Habilidades de comunicación escrita y verbal excelentes.

Capacidad para mantener la confidencialidad y la integridad en el trabajo.Alta autonomía y capacidad para trabajar de forma remota.

Beneficios : Salario competitivo, todas las prestaciones de leyFlexibilidad horaria y oportunidades de trabajo remoto.Posibilidad de crecimiento profesional.

Ambiente de trabajo dinámico y colaborativo.PAGOS SEMANALES $1500 a $1890

Headquarters: San Francisco, USA
URL: https://www.chameleon.io

☀️ Highlights ☀️

• Chameleon is SaaS for product teams to create in-product UX (modals, banners, checklists, microsurveys etc.) to drive user engagement. Watch a short demo here.
• We’re a remote-first, Series A, VC-backed startup and currently with ~40 folks distributed across the Americas and Europe. Learn more about our team, company, and culture here.
• Looking for a mid-level Technical Support Engineer with SaaS experience living in North America or Europe to join our fast-growing team at Chameleon
• This is a technical role and requires strong knowledge of Javascript, HTML, and CSS, while also being customer facing.
• Salary range for this role is $70k - $90k USD annually, based on experience.
• Our application process may seem different, it’s not long and drawn out and we feel interviewing alone isn’t the best way for either party to assess fit, so we try to resemble working together and collaborating.

The Technical Support Engineer role at Chameleon

• Engage customers experiencing difficulty in a friendly and comforting manner. Build trust and empathy with our customers by understanding and teaching them.
• Act like a detective to efficiently troubleshoot a wide range of issues (often includes logging into our customers’ software and being able to recreate the issue consistently).
• Dig deeper into issues to uncover the root causes and potential solutions by reviewing the code base and any relevant data from our database
• Represent Chameleon effectively when responding to customers, attending customer meetings, and, where necessary, serving as the technical expert in sales meetings.
• Clearly document bugs and product improvement feedback, working closely with internal teams to escalate complex issues and help improve the quality and reliability of our product.
• Contribute to the continuous development, improvement, and maintenance of a comprehensive knowledge base for self-serve troubleshooting.
• Share knowledge and best practices with fellow Support Engineers, Customer Success Managers, the Sales team, and other product specialists to foster a collaborative and supportive environment.

• 2+ years working in a technical support or engineering position
• 1+ years working at a SaaS startup (<50 employees)
• Good understanding of HTML, CSS, and JavaScript
• Ability to understand and troubleshoot complex API structures
• Comfort and confidence with using the browser console and other debugging tools
• Empathy with customers and their goals, challenges, and situations

• You have a fully functioning workstation and a quiet place to work (and take calls) with a high-speed internet connection
• You are in an Americas or Europe timezone
• Fluency (written and verbal) in English

 Apply Here

Buscamos un profesional apasionado por el marketing digital con habilidades excepcionales para unirse a nuestro equipo. El candidato ideal tiene experiencia en campañas publicitarias en línea y gestión de redes sociales.

Responsabilidades : Asistir en tareas administrativas y de oficina de forma virtual.Coordinar reuniones y gestionar la agenda del equipo.

Responder correos electrónicos y comunicarse de manera efectiva.Realizar investigaciones y recopilar información relevante.

Colaborar con el equipo para garantizar la eficiencia operativa.Requisitos : MINIMO BACHILLERATO TERMINADO.Experiencia previa como Asistente Virtual o en roles similares.

Conocimientos sólidos de herramientas de productividad y software de oficina.Habilidades de comunicación escrita y verbal excelentes.

Capacidad para mantener la confidencialidad y la integridad en el trabajo.Alta autonomía y capacidad para trabajar de forma remota.

Beneficios : Salario competitivo, todas las prestaciones de leyFlexibilidad horaria y oportunidades de trabajo remoto.Posibilidad de crecimiento profesional.

Ambiente de trabajo dinámico y colaborativo.PAGOS SEMANALES $1500 a $1890

Buscamos un profesional apasionado por el marketing digital con habilidades excepcionales para unirse a nuestro equipo. El candidato ideal tiene experiencia en campañas publicitarias en línea y gestión de redes sociales.

Responsabilidades : Asistir en tareas administrativas y de oficina de forma virtual.Coordinar reuniones y gestionar la agenda del equipo.

Responder correos electrónicos y comunicarse de manera efectiva.Realizar investigaciones y recopilar información relevante.

Colaborar con el equipo para garantizar la eficiencia operativa.Requisitos : MINIMO BACHILLERATO TERMINADO.Experiencia previa como Asistente Virtual o en roles similares.

Conocimientos sólidos de herramientas de productividad y software de oficina.Habilidades de comunicación escrita y verbal excelentes.

Capacidad para mantener la confidencialidad y la integridad en el trabajo.Alta autonomía y capacidad para trabajar de forma remota.

Beneficios : Salario competitivo, todas las prestaciones de leyFlexibilidad horaria y oportunidades de trabajo remoto.Posibilidad de crecimiento profesional.

Ambiente de trabajo dinámico y colaborativo.PAGOS SEMANALES $1500 a $1890

Buscamos un profesional apasionado por el marketing digital con habilidades excepcionales para unirse a nuestro equipo. El candidato ideal tiene experiencia en campañas publicitarias en línea y gestión de redes sociales.

Responsabilidades : Asistir en tareas administrativas y de oficina de forma virtual.Coordinar reuniones y gestionar la agenda del equipo.

Responder correos electrónicos y comunicarse de manera efectiva.Realizar investigaciones y recopilar información relevante.

Colaborar con el equipo para garantizar la eficiencia operativa.Requisitos : MINIMO BACHILLERATO TERMINADO.Experiencia previa como Asistente Virtual o en roles similares.

Conocimientos sólidos de herramientas de productividad y software de oficina.Habilidades de comunicación escrita y verbal excelentes.

Capacidad para mantener la confidencialidad y la integridad en el trabajo.Alta autonomía y capacidad para trabajar de forma remota.

Beneficios : Salario competitivo, todas las prestaciones de leyFlexibilidad horaria y oportunidades de trabajo remoto.Posibilidad de crecimiento profesional.

Ambiente de trabajo dinámico y colaborativo.PAGOS SEMANALES $1500 a $1890

Funciones Principales : Atender llamadas telefónicas 100% Inglés, Comunicación verbal y escrita 100% Idioma Inglés con clientes internos y externos Programar y atender citas Apoyo administrativo al área de Dirección Preferentemente con algún conocimiento en Marketing Adicionales : Tener computadora propia, escáner, copiadora, herramientas de oficina.

Iniciativa Persona con alta sentido de responsabilidad y compromiso 2 días a la semana de 9 am a 6 pm (como inicial, gradualmente pudieran ser más)Tipo de puesto : Tiempo completo Sueldo : en base a aptitudes Lugar de trabajo : Remoto

• Conocimiento(s) y herramienta(s) : oOFFICE - Años Experiencia : 1 - 2 años
• Idioma(s) : oInglés - Avanzado
• Habilidad(es) y competencia(s) : oCreatividad e innovaciónoOrientación al clienteoComunicación

Buscamos un profesional apasionado por el marketing digital con habilidades excepcionales para unirse a nuestro equipo. El candidato ideal tiene experiencia en campañas publicitarias en línea y gestión de redes sociales.

Responsabilidades : Asistir en tareas administrativas y de oficina de forma virtual.Coordinar reuniones y gestionar la agenda del equipo.

Responder correos electrónicos y comunicarse de manera efectiva.Realizar investigaciones y recopilar información relevante.

Colaborar con el equipo para garantizar la eficiencia operativa.Requisitos : MINIMO BACHILLERATO TERMINADO.Experiencia previa como Asistente Virtual o en roles similares.

Conocimientos sólidos de herramientas de productividad y software de oficina.Habilidades de comunicación escrita y verbal excelentes.

Capacidad para mantener la confidencialidad y la integridad en el trabajo.Alta autonomía y capacidad para trabajar de forma remota.

Beneficios : Salario competitivo, todas las prestaciones de leyFlexibilidad horaria y oportunidades de trabajo remoto.Posibilidad de crecimiento profesional.

Ambiente de trabajo dinámico y colaborativo.PAGOS SEMANALES $1500 a $1890

Headquarters: Colorado
URL: https://omniinteractions.com/

Headquarters: USA
URL: https://orderdesk.com

• We view customer support as essential to making a good product. We consider customer support vital in crafting a great product, so everyone supports our user base, ensuring we stay connected with customers and understand our product inside out.
• We are committed to diversity and inclusion. We are serious about everyone on our team feeling safe, comfortable, heard, and valued at work.
• We are self-funded. We are committed to growing responsibly and working creatively within the constraints of our progress. Our goal is to make a useful, accessible product based on the needs of our customers, not the demands of investors.
• We believe that remote work is the future. Being a remote company allows us to connect to a team of people from all around the world. We also understand that each person has their unique approach to their workflow and we trust our employees to manage their own time within their set working hours while keeping in mind that Support does include time-sensitive work.
• We believe in quality, not quantity. We don’t use metrics or KPIs to measure the success of our teams. While productivity and response times are important, providing stellar support and empathy to our customers is the priority.
• We are generous. We teach and learn from each other daily. Decisions are often made collectively based on the wisdom and experience we each bring to the conversation.

• This is a full-time technical customer support position. We primarily communicate with our customers through email.
• A normal support ticket here is equivalent to an escalations ticket at another company, so if you love a challenge and you're inherently curious to know more, this is the job for you.
• Order Desk is committed to breaking structural barriers within our hiring process and driving fair hiring practices in our workplace. Women and underrepresented minorities (URMs) continue to be underrepresented within our industry. Research has shown women and people of color disproportionately do not apply for jobs where they do not meet 100% of the “requirements.”Regardless of whether or not you identify as one of these groups, if you meet most of the technical requirements and this role aligns with your career goals, then we encourage you to bet on yourself and apply!

• You love to read and your analytical and written skills are top-notch.
• Obstacles are not roadblocks to you; they are challenges to be figured out. You’re a problem solver who likes to find solutions rather than wait to be told what to do.
• You’re not afraid to ask questions, are comfortable admitting your limitations, and see your gaps in knowledge as opportunities to grow and not flaws.
• You’re comfortable finding your way around a new software program.
• You’re someone who can be self-directed and thrive in a remote environment.
• You appreciate the balance between fun and professionalism.
• You’re collaborative and thrive on sharing your thoughts, ideas, and problem-solving strategies with a diverse team.

• Minimum 2 years of working directly within email-based technical support in SaaS or combined technical and writing experience. Bonus points if you’ve already worked in a remote e-commerce role! 
• Extensive experience troubleshooting complex software issues.
• The ability to concisely explain technical concepts in a non-technical way and a passion for meeting customers where they are in their tech knowledge.
• Fluency in both written and spoken English.
• The ability to work between Pacific Standard Time (US) hours of 9am to 6pm permanently, regardless of your physical location.

• Experience troubleshooting APIs, JSON, and utilizing application log analysis.
• Sound knowledge of key data flow/transfer protocols such as SFTP and FTP.
• Experience with rule-based automation and complex settings.
• Experience helping new users implement SaaS applications in a B2B environment.

1. Application Questions
2. Follow-Up Questions
3. Skills Test
4. Video Response
5. Interview(s)