About the Role:

Join us at Keep as a Sr Collections Analyst, a role where your unique blend of experience in customer service and financial operations becomes the backbone of our commitment to client excellence. In this pivotal position, you're not just recovering assets; you're safeguarding our reputation and strengthening relationships. Your strategic approach and profound understanding of collections will drive the success and evolution of our customer-oriented initiatives in the fast-emerging landscape of fintech.

• Account Monitoring: Regularly review and monitor accounts to identify delinquent payments or accounts at risk of becoming delinquent.
• Outreach to Delinquent Clients: Contact clients who have missed payments or have overdue balances to remind them of their obligations and inquire about the reasons for non-payment.
• Payment Negotiation: Negotiate payment plans or settlements with clients based on their financial circumstances and the company's policies
• Documentation: Maintain detailed records of all communication with clients, payment agreements, and any additional information related to the collection process.
• Communication with Sales and Underwriting Teams: Collaborate with the sales and underwriting teams to share insights into client behavior and creditworthiness to improve lending decisions.
• Process Improvement: Continuously assess and improve collection strategies and processes, utilizing data analytics and technology to enhance efficiency and effectiveness.

Who You Are:

• Possess 2-3 years of experience in collections, customer service, or financial services, emphasizing practical knowledge in debt recovery.
• Proficient in collections/CRM software, utilizing these tools for efficient account monitoring and management.
• Exhibit strong communication skills, crucial for effective client interactions, negotiations, and maintaining detailed records.
• Apply analytical and detail-oriented skills in evaluating customer accounts and formulating appropriate collection strategies.
• Demonstrate high emotional intelligence and empathy, essential in managing sensitive customer situations and preserving client trust.
• Proactive and resilient attitude in addressing account delinquencies and navigating challenging financial discussions.

Why You Should be Excited About This Role:

• Forge Your Path: Step in as our first Collections Ops Specialist and become a key player in establishing robust collections protocols, making a substantial impact on our company's foundation and future.
• Be at the Innovation Frontline: Play a crucial role in a fintech environment where your contributions drive technological and strategic advancements, redefining customer experience in the financial industry.
• Unmatched Growth Opportunity: Thrive in a startup culture where quick adaptation and continual learning are the norms, offering a steep and rewarding professional growth curve.
• Shape Industry Standards: Your expertise will help set new benchmarks in effective, customer-friendly financial interactions, positioning our company as a trailblazer in the fintech sector.