Requirements:

• Fluent in English, both verbally and written
• This job serves the hospitality industry and requires the ability to work holidays and weekends
• Have a smooth-running laptop that can handle multiple tabs and software at the same time
• Have strong internet access at home (this job is remote)
• A decent phone (you’ll need to download an international calling app)
• Strong organizational and leadership skills, ensuring that projects are delivered on time, within scope, and budget

Preferred Skills:

• Creative, good critical thinking skills, fast learner
• Empathy and listening skills
• Possesses empathy, strong communication, and good listening skills
• Tech-savvy, good with navigating around different platforms

Day-to-day will consist of:

• Answering common questions with scripts
• Solving possibly complex requests from guests with creativity
• Software such as ClickUp, Breezeway, and our internal software (we’ll show you how to use these)
• Doing tasks assigned to you by your manager
• Coordinating with cross-functional teams on various aspects of setting up a newly onboarded property