Responsabilites:

• Respond to customer queries promptly and efficiently through emails, live chat and phone

calls.

• Work together with various departments to address complex problems and escalate issues

when necessary.

• Conduct follow-ups with customers to ensure their concerns are resolved.

• Perform troubleshooting using different diagnostic techniques.

• Record and document repetitive issues to contribute to process improvement.

• Generate pertinent informational materials, including FAQ articles, user manuals, and

tutorials.

• Provide guidance to current and prospective clients regarding the acquisition of additional

products and services offered by the company.

• Identify and execute initiatives to improve the overall customer experience.

Discover your Fit:



• Experience in fintech (forex/crypto).

• 2 years of online customer support experience.

• Languages:

English - excellent written and oral skills.

Spanish speaker – Native.

• Excellent interpersonal and communication skills.

• Ability to manage or navigate stressful situations.

• Experienced with using customer service software, tools and databases.