We're looking for a passionate professional to join a Silicon Valley company with a Global Support organization that provides technical Product Support services to customers and internal teams. Your primary focus is being the first technical point of contact helping to debug and solve problems that may arise while the implementation of complex solutions by external and internal customers using the company products.
You'll join a team where colleagues with different expertise work closely together in, an energetic, welcoming, and informal work environment that supports collaboration and creativity to make success happen.
Fluent English with excellent verbal and written communication.
Proven experience working in a technical customer support role in a Java environment.
Strong troubleshooting and analytical skills. Relevant technical customer support experience focused on debugging software issues.
Experience in programming languages (JAVA/ C/ C++/.Net) and debugging skills.
Experience with Unix and Windows operating systems and ability to simulate/ debug problems on these.
Knowledge of these technologies: J2EE, JMS, XML/ XPATH, web services, web development, app/ web servers (Weblogic, Websphere), networking, TCP/ IP, HTTP, REST/ SOAP will be an added advantage.
Knowledge of databases (Oracle /SQL Server / DB2) and proficiency in writing/analyzing SQL queries.
Experience working with Tomcat.
Competitive Salary (above average)
Continuous training on e-learning platforms.
Medical Insurance Plan.
10 Vacation days per year from day one with annual increments.
Laptop for your work.
New challenges and growth with USA teams.