RESPONSIBILITIES

What can you expect?

• Reviewing customer care queries for a US-based media brand’s social accounts, including Facebook, Instagram, Twitter, TikTok and more
• Responding to queries and providing technical support to users of a subscription-based service in a timely manner
• Monitoring and replying to app store reviews for a high-traffic app
• Referring existing technical issues, taking steps to replicate user issues, and logging new technical problems as required
• Fully immersing yourself in all aspects of the client, e.g. announcements, social presence, fan culture

QUALIFICATIONS

What's important to us:

• High level of attention to detail
• Experience using various social media platforms
• Excellent understanding of grammar, punctuation and written English in general
• Resilience when faced with negativity online
• Experience with content management systems
• Strong work-ethic and self-motivation
• Ability to work well within a team and balance a shared task load
• A friendly and enthusiastic demeanour
• A love of TV shows