We are looking for an Collection Analyst who will:

• Identify customers in unpaid status or default.
• Manage the early collections and its communications.
• Carry out the Direct Debit collection processes through the collection platforms.
• Report the recovery balance through the established internal communication channels.
• Manage and control the platforms for the monitoring and payments control.
• It will be the direct communication channel between internal areas and customer service.
• Resolve disputes created by clients on their Billing Statements.
• Create follow up collections Reports for NPLs, Roll Rates, FPDs & Vintages

Our requirements for this position are:

• Previous experience in early and late collections strategies and tactics.
• Knowledge and management of portfolio of clients in arrears.
• Management of databases for payment control.
• Knowledge and use of tools such as Zendesk, HubSpot, Google Sheets, Excel, SQL & Banking Portals.

Additional Skills & Plus:

• Database organization.
• Critical Thinking.
• Teamwork.
• Knowledge in G Suite.
• Very organized.
• Knowledge in database engines.
• English.
• Effective Communication.