We are on the lookout for an enthusiastic Client Tech Specialist, Senior to join our passionate team at Borgwarner Emissions Systems Spain SL in San Luis Potosí, S.
L.P..Growing your career as a Full Time Client Tech Specialist, Senior is an incredible opportunity to develop relevant skills.
If you are strong in creativity, critical thinking and have the right personality for the job, then apply for the position of Client Tech Specialist, Senior at Borgwarner Emissions Systems Spain SL today!BorgWarner is a global product leader in powertrain solutions.
We focus on developing leading powertrain Technologies that improve fuel economy, emissions and performance. Our facilities are located across the globe to provide local support for our diverse customer base.
We operate in two groups : The Engine Group develops air management strategies and products to optimize engines for fuel efficiency, reduced emissions and enhanced performance.
BorgWarner’s expertise includes engine timing systems, boosting systems, ignition systems, air and noise management, cooling and controls.
The Drivetrain Group harnesses a legacy of more than 100 years as an industry innovator in transmission and all-wheel drive technology.
The group leverages this understanding of powertrain clutching technology to develop interactive control systems and strategies for all types of torque management.
BorgWarner Fuel Systems and Aftermarket is currently looking for dynamic, results driven individual to join as a Client Tech Specialist ITIn this role, and under direct supervision of the IT Manager The Client Technologies Specialist IT / OT is primarily responsible for IT Customer environment, and cover shopfloor areas named OT (Operation Technologies) focus on Industrial landscape.
Executes tasks to enhance and support the desktop environment, providesspecialized IT services (e.g., high-level meeting support, root-cause analysis, customer consulting), and provides IT facility related services (e.
g., audio-visual environment, security systems, printers / copiers). The Client Technologies Specialist also provides on-site support for the Service Desk teams as neededKEY ACCOUNTABILITIESService Delivery Service Helps to build IT service relationship with customers Ensure quality services are performed to the agreed SLA Willing to be part of distributed service-teams and to take over responsibility of one or more specific service-team(s) as owner.
Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery Understands Incident, Problem and Change Management Principles Ensures first class IT Service Delivery across locations for infrastructure services Support the setup of processes around Service Management Providing 1st & 2nd Level support but also leading local Client / Infrastructure and LAN change activities Support of Local Production / Manufacturing Connectivity Printers installation, configuration & support Smart hand for Hosting services.
Client & Asset Service General Computer Desktop & Laptop support Configure new and existing PCs according to corporate standards for deployment Desktop Applications installation and troubleshooting.
Maintain Licenses Management and version control Hardware Refresh Project involvement. Maintains client security settings (e.
g. admin rights, software installs, etc.)Service Desk Service Service desk support by phone, email, chat, etc. Provide & Maintain Phone system and mobile devices support.
Ensures that remote and on-site support issues are resolved to customers satisfaction. LAN Service Provide basic network, security and printing support.
Operation Technologies (OT Shop Floor) focus : Incidents & Service Request support Maintain high level of services in Automation systems (PLC, SCADA, etc.
When implemented)Coordinate the Maintenance and support of Embedded systems, Data Acquisition Systems, Control Systems, Instrumentation and computers / servers of test equipment.
Configure & Migrate new and existing IT Devices according to corporate standards for deployment Data backup and maintenance on storage shopfloor servers (edge of line).
Maintain Industrial networks Devices communication support (CAN, Modbus, Ethernet, GPIB, Serial, etc.)Plant Maintenance & Database management (MySQL, SQL Express and others, Oracle, etc.
Point of contact for Shop Floor Products & Software Support. Point of contact with Shop Floor Business representative. Teamwork and interface with IT Desk Side support Team (IT Global infrastructure Standardization)Documentation support and improvement (layout, dependencies, schema )Integration / Hardware Refresh involvement Standardization & advisor for HW & SW Apps + Industrial Networks Monitoring IIOT & key Shopfloor (OT) components Actively seeks collaboration with internal and external team members related to a Project.
QUALIFICATIONSEducation : Bachelor’s degree in IT, Computer Science, MIS, Engineering or other related technical degree.
Master’s degree preferred Experience time in similar position : 3-5 years related experience as an analyst in automotive manufacturing Technical knowledge required : ITIL Cisco Basics.
3+ years of experience working with Microsoft .Net technologies developing and maintaining web and windows applications.
3+ years of experience working with databases hosted on Microsoft SQL Server and fundamental understanding of how Microsoft SQL Server functions.
Experience supporting and developing reports in reporting tools like SQL Server Reporting Services. 2+ years of working with manufacturing systems responsible for running and collecting information on the shop floor.
Demonstrated experience with applications, configuration options, blueprinting of processes, etc Practical knowledge of methodologies to support new implementations, software development and quality assurance methodology, system development methodology and Quality Assurance best practices Strong business analysis and analytical skills Attention to detail and ability to quickly learn new technologies and tools Excellent interpersonal, oral and written communication skills Ability to establish and maintain effective working relationships with others, work harmoniously and effectively as part of a global team Ability to work in a fast-paced and dynamic environment Ability to respond with a sense of urgency to meet deadlines Ability to work with minimal supervision Advanced competencies for troubleshooting and problem solving, together with advanced customer and vendor / partner interface skills Ability to communicate in English, both verbally and written BORGWARNER COMPETENCIESAction Oriented Customer Focus Priority Setting Drive for Results Problem Solving SAFETYThis position will adhere to the current Occupational Health and Safety Administration and Management System of BorgWarner SLP designed and implemented under Mexican law and applicable national and international standards.
Safety rules, practices and training are included as stated in the BorgWarner SLP Internal Work Regulations, which includes the use of equipment, protection devices and / or clothing required by the company.
This position will be performed in such a way as to highlight the importance of preventing accidents and illnesses, assuming responsibility for those aspects of the Occupational Health and Safety Administration and Management System over which they have control.
All reasonable precautions must be taken in the given circumstances for the protection of your own safety and health and that of co-workers.
In addition, you will be responsible for reporting all injuries and / or possible dangerous situations, exposure risks, incidents or accidents that occur to your immediate supervisor, so that preventive and corrective actions can be taken.
EQUAL EMPLOYMENT OPPORTUNITYBorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability or protected veteran status.
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Benefits of working as a Client Tech Specialist, Senior in San Luis Potosí, S.L.P. : ? Learning opportunities? Advancement opportunities? Competitive salary