Responsibilities Include:

• Ensure we find the responsible parties for the damages incurred to our vehicles
• Complete the life cycle of a Claim on a timely manner to ensure we’re able to collect the payment for the repair
• Create Claims for every issue submitted
• Keep the department documentation up to date
• Conduct audits
• Provide support to our users regarding their Claims. A great experience will help us reduce the amount of disputes.
• Collaborate with other departments to support any internal functions and requests as needed
• Provide feedback to Claims supervisors and department manager regarding trends and opportunities to improve the department’s processes and customer experience
• Proactively take steps to improve the department’s processes and customer experience
• Direct customers to the appropriate parties and facilitate a seamless handoff if the customer requires additional assistance from a team member from another department
• Meet and/or exceed all the department metrics
• Works as a team with other departments as needed to solve customer issues ensure the customer is getting the best possible care

Requirements What Will Make You Succeed In This Role

• Strong attention to detail with exceptional time management skills
• Responsibility, efficiency and teamwork are a must
• Ability to manage customer interactions across multiple platforms including phone and email
• Must be an effective communicator with the ability to work cross functionally with multiple departments
• Must be able to able to communicate both written and orally in English
• Must have general computer skills including email, calendar and have the ability to learn custom internal system

Benefits What to expect when joining Fluid:

• Fully Remote Work Modality
• Compensation in USD
• Work Equipment Provided by the Company
• Career Development Opportunities
• Paid Time Off
• Health Insurance Allowance
• Multicultural work environment
• Stock Options

At Fluid Truck, you are encouraged to come as you are. We are committed to providing a safe and inclusive workspace for all of our employees no matter their gender, sexual orientation, ethnic identity, race, religious belief or anything else that makes you unique.

• During your first day, we will ask you to go to the office located in Palermo, Buenos Aires.