Bilingual Customer Service Representative

TTEC

Full Time
☎️ Atención al Cliente
engagement
idiomas
development
Remoto 🌎
Nov 13
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Breaking News : TTEC obtained the Great Place to Work certification in Mexico. Be the spark that brightens days andignite your career with TTEC’s award-winning employment experience.

As a Bilingual Customer Service Representative Spanish-Englishworking remotely, you’ll be a part of bringing humanity tobusiness.

experienceTTEC What You Can Expect

  • Competitive salary
  • Supportive of your career and professional development and aninclusive culture and community minded organization where givingback is encouraged
  • A global team of curious lifelong learnersguided by our company values
  • And yes more benefits likerecreational events on-site, school reimbursement, EmployeeResource Groups such as Women in Leadership, and well being focusfor new moms such as breastfeeding programs What You’ll be Doing Doyou have a passion for helping others and giving them peace ofmind?

Whether it’s getting answers for customers quickly,consulting on products with compassion or resolving their issueswith a smile, you’ll be the difference between their customerexperience being just average or an exceptional one. During aTypical Day, You’ll

  • Answer incoming communications from customers
  • Conduct research to provide answers for customers to resolvetheir issues What You Bring to the Role
  • At least 1 year of recentexperience in Customer Service (Candidates with an aptitude forsales may be assigned to another program based on experience)
  • Advanced English and Spanish both written and spoken
  • Openavailability to work any shift, including evenings and weekends
  • Ability to navigate through several web applications simultaneously(multitask)
  • Competency using Microsoft Windows A Bit More AboutYour Role We’re committed to ensuring you have the skills andsupport to be successful in your role throughout your career.

Fromyour first day in training, through individualized webcam-enabled,engagement and coaching, on into 1000s of free courses to supportyour career growth wherever that may take you.

And we know that youbring with you the one necessary ingredient that can’t be taught a caring and supportive nature that will shine through as you helpcustomers.

Our TTEC community is here for you as one dynamic,global family. You'll report to the Team Lead. You'll contribute tothe success of the customer experience and the overall success ofthe team.

About TTEC Our business is about making customers happy.That's all we do. Since 1982, we've helped companies build engaged,pleased, profitable customer experiences powered by our combinationof humanity and technology.

On behalf of many of the world'sleading iconic and hypergrowth brands, we talk, message, text, andvideo chat with millions of customers every day.

These exceptionalcustomer experiences start with you. TTEC is proud to be an equalopportunity employer where all qualified applicants will receiveconsideration for employment without regard to race, color,religion, sex, sexual orientation, gender identity, nationalorigin, disability, or status as a protected veteran.

TTEC embracesand is committed to building a diverse and inclusive workforce thatrespects and empowers the cultures and perspectives within ourglobal teams.

We aim to reflect the communities we serve, by notonly delivering amazing service and technology, but also humanity.We make it a point to make sure all our employees feel valued,belonging, and comfortable being their authentic selves at work.

Asa global company, we know diversity is our strength because itenables us to view things from different vantage points and for youto bring value to the table in your own unique way.

JID-03ZNR#ttecmexico. -Requerimientos- Educación mínima : Educación mediasuperior - Bachillerato Tecnológico Idiomas : Inglés Edad : A partirde 18 años Palabras clave : servicio, service, demostrador,feriante, viajante, agent, representative, agente, representante,casa, remoto, remote, teletrabajo, home

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