Company & Property Description Whether traveling on a ski trip to Aspen or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection. At Auberge, we offer the opportunity to create personal memories and stories; tasting freshly picked fruit in Cabo San Lucas, horseback riding with a local cowboy in Costa Rica, or sipping wine in the Napa Valley Region. People who know us, choose to return for shared experiences that connect them to local cultures and which will be forever embedded in their soul.
Role Summary
Join our team as Area Group Sales Manager for our four hotels in Mexico: Etéreo in Riviera Maya, Chileno Bay Resort and Esperanza Resort in Los Cabos and Susurros del Corazon in Punta de Mita, to target meeting planners, corporate SME accounts, inbound (DMC) and agencies within the designated territory or LATAM. The Area Group Sales Manager will develop and maintain relationships with key clients to produce business, including room sales, and catering/banquet sales. Primary responsibilities are to make regular outside sales calls to current and future clients, booking business for overnight room blocks, meetings, incentives and events. This position is critical to the success of the hotels and requires an individual who is naturally at ease with people, can think quickly on their feet and is determined to succeed. This position will be heavily focused on prospecting for new business to achieve and exceed monthly revenue targets. The ideal candidate should come with a book of business contacts and proven track record in the LATAM market. The position will focus primarily on group business, especially during need periods, for Eteréo and Susurros del Corazón.
Core Responsibilities
The key responsibilities for this position are:
Respond to the solicitation for RFPs.
Demonstrate an effective ability to prospect for new accounts that have been pre-qualified to meet the hotel's room rate structure.
Identify local accounts from all market segments that have previously utilized the hotels and solicit for future business.
Handle all group leads that contact the hotels directly from assigned territory.
Acquire and maintain a solid base of accounts towards achieving the property's budgeted profit levels.
Solicit sales for the property through planned, personal calls and telephone solicitations to local trade and professional associations/corporations, travel agents, and other local and state organizations that could result in potential business for the hotels.
Handle and respond promptly to sales leads providing appropriate information.
Maintain contact with all clients in assigned territory to ensure high levels of client satisfaction.
Maintains a comprehensive knowledge of the competitive landscape.
Participate in all FAM trips taking place from assigned territory.
Work closely with territory Global Sales Director to educate and collaborate on booking business for the resorts.
Take initiative to develop new strategies and uncover new markets to generate sales.
Manage precise handling of all account details, sales notes, contracts and information.
Target accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
Arrange and conduct special events, site inspections, and off-site presentations for potential clients.
Provide operations staff up-to-the-minute information regarding specific accounts.
Create a sales action plan to achieve targeted goals,
Submit weekly sales reports to direct supervisor.
Work closely with the Sales and revenue teams to collaborate and confirm the best business possible.
Qualifications
5 years of experience in hospitality group sales
Experience selling International Resort Destinations is a plus
Experience working remotely and in a home-office environment
Deep industry connections within the LATAM group hospitality segment
Computer literate in relevant computer applications
Excellent communication skills, both written and verbal
Strong interpersonal and problem-solving abilities
Bilingual (English and Spanish) is a requirement
TRAVEL REQUIREMENTS
Travel domestically and internationally to promote resorts to travel agents, at tradeshows and to the resorts.
Travel to resorts as requested for sites, meetings and travel professional related FAMs.
Travel for internal sales and marketing meetings.
What Else?
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people's lives. If you feel that our approach is aligned with your own passions and beliefs, then talk to us about becoming part of our family.
Auberge Resorts Collection is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts Collection provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Auberge Resorts Collection complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Department: Ventas
This is a full time position

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