We are looking to add a hard-working, dedicated, and ambitious Account Manager to our client's team. The ideal candidate should have a proven track record in managing client relationships, developing effective digital marketing strategies, and coordinating diverse campaigns across various channels. Professional fluency in English is essential.

Experience in the Digital Marketing Agency, specifically in the Local SEO niche is preferred.

What you’ll be doing:

• Build and nurture strong relationships with clients, understanding their business goals and ensuring the client's services align with their needs.
• Serve as the main point of contact for clients, addressing inquiries and concerns promptly.
• Develop and implement account strategies to drive client satisfaction, retention, and growth.
• Collaborate with clients to understand their objectives and tailor our client's services to meet their expectations.
• Work closely with cross-functional teams to ensure the successful execution of client projects.
• Coordinate project timelines, deliverables, and communication to meet client expectations.
• Identify up-sell and cross-sell opportunities within existing accounts to drive revenue growth.
• Collaborate with the sales team to explore new business opportunities with current clients.
• Provide regular reports to clients on project progress and results.
• Address and resolve any issues or conflicts that may arise during client engagements.
• Ensure a high level of client satisfaction by proactively managing expectations.

Who are we looking for?

• Minimum 3 years of experience as an Account Manager.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Excellent operational and project management abilities, with a keen attention to detail.
• Strategic thinking and problem-solving skills, with the ability to analyze data and develop actionable insights.
• Proficiency in CRM software, Microsoft Office suite, and other relevant tools.
• Experience in digital marketing agencies preferred.
• Basic understanding of Local SEO and GMB is a plus.